Business Quiz: CRM (Customer Relationship Management)
2 Questions
| Total Attempts: 516
Questions and Answers
- 1.A goal of inventory management is:
- A.
Balance sheet results
- B.
Customer service
- C.
Low level of expenses
- D.
Product-maket synergies
- E.
Target market goals
- 2.Which of the following is true about forecasting?
- A.
It should be done once a year
- B.
It should be conducted by the supply chain leadership
- C.
It is more accurate for groups than for individual items
- D.
It is better to under-forecast rather than over-forecast
For one to work in customer service, they have to have a lot of patience and know-how to talk to a client. How long have you been a customer service attendant? Take up the customer service challenge quiz below and see just how...
Questions: 15 | Attempts: 52749 | Last updated: Aug 28, 2020
-
Sample QuestionA customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would bebestfor you to do which of the following?
So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.
Questions: 9 | Attempts: 17136 | Last updated: Jun 19, 2020
-
Sample QuestionA complaining customer is...?
Customer service is one of the departments in a business that offers a connection for the business and clients. If properly functioning, it increases the number of repeat customers over time. Do you have a basic understanding of...
Questions: 25 | Attempts: 7913 | Last updated: May 28, 2020
-
Sample QuestionWhat is the first thing that you should do when making eye contact with a customer?
Back to top