Business Quiz: CRM (Customer Relationship Management)

2 Questions | Total Attempts: 516

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Customer Service Quizzes & Trivia

Questions and Answers
  • 1. 
    A goal of inventory management is:
    • A. 

      Balance sheet results

    • B. 

      Customer service

    • C. 

      Low level of expenses

    • D. 

      Product-maket synergies

    • E. 

      Target market goals

  • 2. 
    Which of the following is true about forecasting?
    • A. 

      It should be done once a year

    • B. 

      It should be conducted by the supply chain leadership

    • C. 

      It is more accurate for groups than for individual items

    • D. 

      It is better to under-forecast rather than over-forecast

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