Continued Quality Improvement
Review for the final
- 1.Which of the following is not a focus of continuous quality improvement?
- A.
Processes
- B.
Exceeding standards
- C.
Individuals
- D.
Effective competition
- 2.Traditional quality assurance is described as
- A.
Proactive
- B.
Defensive
- C.
Reactive
- D.
A and B
- E.
B and C
- 3.Improving performance is dependent on improving
- A.
Expectations
- B.
The process
- C.
The customer
- D.
Attitude
- 4.One reason there is a continuous need for quality improvement is
- A.
A heavy turnover in staff
- B.
A change in the national health care policy
- C.
To meet customer's rising or changing expectations
- D.
A rise or fall in local economy
- 5.Which of the following is an example of the"right things done right" philosophy?
- A.
Using good equipment incorrectly
- B.
Using good equipment correctly all the time
- C.
Using out-dated equipment correctly
- D.
Using out-dated equipment incorrectly
- 6.Proper documentation is necessary for tracking the effectiveness of a CQI program.
- A.
True
- B.
False
- 7.When deciding whether or not to implement CQI, cost should be the most important deciding factor.
- A.
True
- B.
False
- 8.Which of the following occured in the mid-seventies?
- A.
The Radiation and Safety Act was established
- B.
The Bureau of Radiation Health began the regulation of medical and dental x-ray equipment
- C.
Total quality management was introduced to Japan
- D.
The Mammographic Standards Act was established
- 9.It is possible that while you are changing a process, another problem will surface.
- A.
True
- B.
False
- 10.Typically, which of the following groups is the "forgotten" customer of a radiology department's processes?
- A.
The provider of radiographic services
- B.
Outside inspection agencies
- C.
Students in the clinical phase of their education
- D.
The hospital administrator
- 11.Typically, which of the following groups is the "forgotten" customer of a radiology department's processes?
- A.
Problems
- B.
Overtime
- C.
Processes
- D.
Efficiency
- 12.Taylor was the first person to create a chart that measured the effectiveness and use of equipment in the late 1930s.
- A.
True
- B.
False
- 13.Why were quality management programs developed?
- A.
Need to increase productivity
- B.
Need to decrease cost
- C.
Need to keep good employees
- D.
A and B
- E.
A and C
- 14.Which of the following in not a critical facet of a comprehensive strategy?
- A.
Environment
- B.
Costs
- C.
Performance
- D.
Processes
- 15.In order for quality performance to occur, staff should be
- A.
Involved
- B.
Bystanders
- C.
Ready
- D.
Rested
- 16.CQI is considered to be
- A.
Reactive
- B.
Proactive
- C.
Based on processes
- D.
B and C
- E.
A and B
- 17.Organization-wide, effective competition, and exceeding standards are all characteristics of
- A.
TQA
- B.
CQI
- 18.The term that refers to everyone with whom the organization has contact is
- A.
Staff
- B.
Public
- C.
Customer
- D.
Management
- 19.A customer comes into the radiology check-in desk for an 8:00 UGI. The secretary informs the tech the patient has arrived. Ten minutes later, the tech brings the patient back to the dressing room, explaining the procedure and verifies the patient has been properly prepped, and the exam is performed. This is an example of which level of customer satisfaction?
- A.
Basic
- B.
Intermediate
- C.
High
- 20.Workers need_________________to feel invovled in the processes of the department.
- A.
Criticism
- B.
Feedback
- C.
Constant supervision
- D.
No information
- 21.All of Deming's points should be applicable to every CQI program and must be used by a quality manager.
- A.
True
- B.
False
- 22.One of Deming's 14 points is that allowing employees to formulate their own slogans will empower them to do a good job.
- A.
True
- B.
False
- 23.Which of the following is not a key role of the quality manager?
- A.
Customer advocate
- B.
Immobilizer
- C.
Standard pusher
- D.
Partner
- 24.The key role of the quality manager that describes the manager as knowing how to lead people to discover the new and better ways rather than dictation to them is:
- A.
Designer
- B.
Team builder
- C.
Facilitator
- D.
Stabilizing force
- 25.Sharing any and all information that affects people's morale, understanding of vision, preceptions of progress, etc. is a description of which of the following key roles of the quality manager?
- A.
Designer
- B.
Facilitator
- C.
Overcommunicator
- D.
Partner
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