CRCST Chapter 18 (8th Edition) Review Quiz
10 Questions
| Total Attempts: 7965
(98).jpg "CRCST Chapter 18 (8th Edition) Review Quiz - Quiz")
Quality Assurance
Questions and Answers
- 1.Quality requires the efforts and participation of everyone in the healthcare facility.
- A.
True
- B.
False
- 2.A failure mode and effects analysis tries to predict failures before they occur.
- A.
True
- B.
False
- 3.The International Standards Organization uses routine and unannounced inspections to monitor standards in healthcare facilities.
- A.
True
- B.
False
- 4.Quality processes are limited to administration and the risk management department.
- A.
True
- B.
False
- 5.Quality management is patient focused.
- A.
True
- B.
False
- 6.Providing quality products and services directly impacts patient outcomes.
- A.
True
- B.
False
- 7.Customer surveys are ineffective tools in establishing Central Service quality processes.
- A.
True
- B.
False
- 8.If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.
- A.
True
- B.
False
- 9.A root cause analysis is a proactive approach to quality.
- A.
True
- B.
False
- 10.Not following established policies and procedures will result in a lower quality program
- A.
True
- B.
False
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