CRCST Chapter 18 (8th Edition) Review Quiz

10 Questions | Total Attempts: 5043

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CRCST Chapter 18 (8th Edition) Review Quiz

Quality Assurance


Questions and Answers
  • 1. 
    Quality requires the efforts and participation of everyone in the healthcare facility.
    • A. 

      True

    • B. 

      False

  • 2. 
    A failure mode and effects analysis tries to predict failures before they occur.
    • A. 

      True

    • B. 

      False

  • 3. 
    The International Standards Organization uses routine and unannounced inspections to monitor standards in healthcare facilities.
    • A. 

      True

    • B. 

      False

  • 4. 
    Quality processes are limited to administration and the risk management department.
    • A. 

      True

    • B. 

      False

  • 5. 
    Quality management is patient focused.
    • A. 

      True

    • B. 

      False

  • 6. 
    Providing quality products and services directly impacts patient outcomes.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer surveys are ineffective tools in establishing Central Service quality processes.
    • A. 

      True

    • B. 

      False

  • 8. 
    If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.
    • A. 

      True

    • B. 

      False

  • 9. 
    A root cause analysis is a proactive approach to quality.
    • A. 

      True

    • B. 

      False

  • 10. 
    Not following established policies and procedures will result in a lower quality program 
    • A. 

      True

    • B. 

      False

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