CRCST Chapter 18 (8th Edition) Review Quiz

10 Questions | By MCS | Last updated: Sep 14, 2020 | Total Attempts: 5043

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CRCST Chapter 18 (8th Edition) Review Quiz

Quality Assurance

Questions and Answers

1.

Quality requires the efforts and participation of everyone in the healthcare facility.
- A.
  
  True
- B.
  
  False
2.

A failure mode and effects analysis tries to predict failures before they occur.
- A.
  
  True
- B.
  
  False
3.

The International Standards Organization uses routine and unannounced inspections to monitor standards in healthcare facilities.
- A.
  
  True
- B.
  
  False
4.

Quality processes are limited to administration and the risk management department.
- A.
  
  True
- B.
  
  False
5.

Quality management is patient focused.
- A.
  
  True
- B.
  
  False
6.

Providing quality products and services directly impacts patient outcomes.
- A.
  
  True
- B.
  
  False
7.

Customer surveys are ineffective tools in establishing Central Service quality processes.
- A.
  
  True
- B.
  
  False
8.

If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.
- A.
  
  True
- B.
  
  False
9.

A root cause analysis is a proactive approach to quality.
- A.
  
  True
- B.
  
  False
10.

Not following established policies and procedures will result in a lower quality program
- A.
  
  True
- B.
  
  False

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