Customer Quizzes, Questions & Answers

Recent Quizzes

Customer service is the provision of serves to customers – hence the name – before, during, and/or after a purchase. Whether you work in retail or a call center, customer service is a necessity for any business in...

Questions: 70 | Attempts: 181 | Last updated: Feb 3, 2023

Sample Question
A designer needs to create a chart displaying the number of patients currently checked into a hospital by age group. What is the appropriate Dimension for the chart?

Age group

Number of patients

Checked-in status

Hospital

Es Discussion Quiz 11/26/16

ES Discussion Quiz 11/26/16

This ES Discussion Quiz from 11\/26\/16 evaluates knowledge on customer service procedures for CSRs at a telecom company, focusing on handling dealer inquiries, technical issues with Alcatel Fierce 4, and escalation processes for...

Questions: 10 | Attempts: 1238 | Last updated: Feb 3, 2023

Sample Question
When should a CSR contact a store?

When the customer requests

When a customer files a complaint

Never, No exceptions

Only the Dealer Support Group (DSG) can call stores

There Are Many Customer Segments, Which Do You Fall Under?

There are many customer segments, which do you fall under?

Did you know that your favorite brand has probably grouped you in a certain customer segment without you knowing it? All successful companies practice customer segmentation, if you're curious to find out which you fall under...

Questions: 10 | Attempts: 734 | Last updated: Mar 21, 2022

Sample Question
Which bird best represents you?

Peacock – flamboyant, likes to be the centre of attention

Owl – homely, tranquil and wise

Magpie – quirky and attracted to shiny new things

IR General InquIRy (Prod Support/ Listings)

IR General Inquiry (Prod support/ Listings)

This quiz, titled 'IR General Inquiry (Prod support\/ Listings)', assesses knowledge in managing and supporting product listings. It covers updates, suppression, and features related to paid and free listings, enhancing skills in...

Questions: 10 | Attempts: 48 | Last updated: Jun 12, 2024

Sample Question
True or False: If the customer with a paid listing request for changing his listing address and phone number, the rep should update it on Lincoln.

True

False

Post-quiz Leading Customer Experience From The Inside-out (V 4.0)

Post-Quiz Leading Customer Experience from the Inside-Out (V 4.0)

Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...

Questions: 10 | Attempts: 166 | Last updated: Mar 20, 2023

Sample Question
Zeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?

All of the above.

CS happens when there is a problem; CE is happening all the time.

CS is about closing gaps; CE is about deepening understanding and relationship.

CS is about delivery; CE is about strategy.

July 2015 - PKT

This quiz for July 2015 - PKT tests real estate agents on handling rental and buying inquiries, app usage, and regulatory compliance.

Questions: 10 | Attempts: 124 | Last updated: Mar 22, 2023

Sample Question
For rent customer : “ I will inform the tenants that DC will come to collect property data and photo of the property ” Agent need to

Summarize the start time, end time and confirm the visit

Confirm if property will be ready to move in 3 months

Confirm if property will be ready to move in 6 months

All of the above

Member Experience Department Quiz

This quiz tests knowledge on GoodLife Membership policies including age requirements, payment options, guest fees, and support worker exemptions.

Questions: 50 | Attempts: 62 | Last updated: Jun 15, 2023

Sample Question
At what age can someone sign up for a GoodLife Membership with parental/guardian consent?

13

12

16

11

Serving Upscale Customers Part 1

This quiz, 'Serving Upscale Customers Part 1,' evaluates understanding of the unique preferences and expectations of upscale consumers. It covers their brand loyalty, premium service expectations, and how they perceive personal...

Questions: 13 | Attempts: 217 | Last updated: Mar 22, 2023

Sample Question
Upscale consumers are less concerned with price and more concerned about the brands they deal with.

True

False

Upscale Customers Part 2

Explore key factors influencing upscale consumers in 'Upscale Customers Part 2'. Understand why desirability, exclusivity, and customer testimonials impact premium pricing and brand loyalty. Essential for marketers aiming to...

Questions: 13 | Attempts: 200 | Last updated: Mar 20, 2023

Sample Question
Consumers will pay a premium for product or service based on three values:

Affordability, intrinsic value, popularity

Humor, service, and staff availabilty

Desirability, believability, and exclusivity

Larry, Curly, and Moe

Customer Centricity Quiz Questions And Answers

Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...

Questions: 25 | Attempts: 5608 | Last updated: Nov 13, 2024

Sample Question
Customer Centricity is one of the five pillars of Direction 13-18. The key elements of Customer Centricity pillar are…….

Responsible, Leverage & alignment

Responsible, sensing & development

Responsible, sensitive & partnership

Responsible, synergy & uniqueness

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