Customer Quizzes & Trivia
Recent Quizzes
This is an open quiz on Process and Product Update for CP in the month of October
Questions: 20 | Attempts: 165 | Last updated: Mar 18, 2022
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Sample QuestionThe zero commission implementation, will result into UI changes in
Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...
Questions: 10 | Attempts: 160 | Last updated: Mar 20, 2022
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Sample QuestionZeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?
Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...
Questions: 10 | Attempts: 222 | Last updated: Mar 22, 2022
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Sample QuestionZeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?
Serving upscale customers part 1.
Questions: 13 | Attempts: 121 | Last updated: Mar 22, 2022
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Sample QuestionUpscale consumers are less concerned with price and more concerned about the brands they deal with.
Serving upscale customers part 2
Questions: 13 | Attempts: 113 | Last updated: Mar 20, 2022
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Sample QuestionConsumers will pay a premium for product or service based on three values:
Questions: 10 | Attempts: 48 | Last updated: Mar 18, 2022
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Sample QuestionYou still need to enter case notes when initiating a return with a free FLEX label.
Type description here.
Questions: 20 | Attempts: 39 | Last updated: Mar 18, 2022
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Sample QuestionSharps Compliance had a former trademark of
Questions: 10 | Attempts: 51 | Last updated: Mar 21, 2022
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Sample QuestionYour customer insists that they want to remove 2 flag banners from their order, which together total under $10. You can:
Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...
Questions: 25 | Attempts: 3166 | Last updated: Apr 28, 2022
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Sample QuestionCustomer Centricity is one of the five pillars of Direction 13-18. The key elements of Customer Centricity pillar are…….
Questions: 9 | Attempts: 33 | Last updated: Mar 20, 2022
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Sample QuestionWith Frontier, how much is the shipping and handling on a Modem/Router?
This is your description.
Questions: 10 | Attempts: 204 | Last updated: Mar 19, 2022
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Sample QuestionWhat is the purpose of your TEC?
This is your description.
Questions: 9 | Attempts: 59 | Last updated: Mar 22, 2022
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Sample QuestionThe one key common to all successful endeavors is follow-up.
Questions: 9 | Attempts: 88 | Last updated: Mar 19, 2022
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Sample QuestionWhat are the options you will see in the shipping desitination country drop-down? (Check all that apply.)
Questions: 40 | Attempts: 1669 | Last updated: Mar 22, 2022
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Sample QuestionA customer-based Service Level Agreement structure includes:
What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual...
Questions: 9 | Attempts: 628 | Last updated: Mar 21, 2022
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Sample QuestionSetting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.
Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on...
Questions: 10 | Attempts: 66 | Last updated: Mar 16, 2022
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Sample QuestionCustomer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
How do you treat your waiters, waitresses and bartenders
when you are out to eat? And more importantly, how do they
remember you?
Questions: 150 | Attempts: 67 | Last updated: Mar 21, 2022
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Sample QuestionYou are about to go out to your favorite place for food or drink. Where are you going?
About This Quiz
Your Continuous Improvement team is trying to gauge how effective the supporting information you were provided with during training has been at assisting you in learning and retaining knowledge within your...
Questions: 10 | Attempts: 37 | Last updated: Mar 21, 2022
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Sample QuestionNO DSL In what situation would you perform a port refresh using the ESPM tool?
You will have 30 minutes to complete this quiz. Good Luck!
Questions: 23 | Attempts: 117 | Last updated: Mar 21, 2022
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Sample QuestionWith our trade-in program the customer is allowed to trade in their device and receive up to a _____________ credit per device.
This quiz is about Customer Service, how to deal with Difficult Situations and Interactions, and why it is import and ways you are delivering quality customer service.
Questions: 20 | Attempts: 98 | Last updated: Mar 21, 2022
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Sample QuestionWhy is Great Costumer Service Important?
First quiz of Net Literacy MBA course based on assigned reading: Customer Journey to Online Purchase.
Questions: 6 | Attempts: 99 | Last updated: Mar 21, 2022
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Sample QuestionWhat is an Assisting channel?
EnterCode test, Part 2 - Colleague. To pass the test you need to answer 8 out of 9 questions correctly, which means a minimum of 89 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and...
Questions: 9 | Attempts: 1052 | Last updated: Mar 21, 2022
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Sample QuestionWhich of the following alternatives are our values?
EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly, which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...
Questions: 9 | Attempts: 1235 | Last updated: Mar 22, 2022
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Sample QuestionWho are our customers?
Questions: 13 | Attempts: 204 | Last updated: Apr 21, 2022
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Sample QuestionThe Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.
This quiz is aimed and designed to help you find out what is customer requirements. When it comes to software, the customer requirements are very critical. How well do you assess customer needs? Find out below.
Questions: 25 | Attempts: 91 | Last updated: Mar 21, 2022
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Sample QuestionThe approach/document used to make sure all the requirements are covered when writing test cases
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