Customer Quizzes & Trivia

Recent Quizzes

This is an open quiz on Process and Product Update for CP in the month of October

Questions: 20 | Attempts: 165 | Last updated: Mar 18, 2022

Sample Question
The zero commission implementation, will result into UI changes in

Commission calculator

Transaction report

Both A & B

Only A

Post-quiz Leading Customer Experience From The Inside-out (V 4.0)

Post-Quiz Leading Customer Experience from the Inside-Out (V 4.0)

Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...

Questions: 10 | Attempts: 160 | Last updated: Mar 20, 2022

Sample Question
Zeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?

All of the above.

CS happens when there is a problem; CE is happening all the time.

CS is about closing gaps; CE is about deepening understanding and relationship.

CS is about delivery; CE is about strategy.

Pre-quiz Leading Customer Experience From The Inside-out (V 3.0)

Pre-Quiz Leading Customer Experience from the Inside-Out (V 3.0)

Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...

Questions: 10 | Attempts: 222 | Last updated: Mar 22, 2022

Sample Question
Zeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?

All of the above.

CS happens when there is a problem; CE is happening all the time.

CS is about closing gaps; CE is about deepening understanding and relationship.

CS is about delivery; CE is about strategy.

Serving Upscale Customers Part 1

Serving upscale customers part 1.

Questions: 13 | Attempts: 121 | Last updated: Mar 22, 2022

Sample Question
Upscale consumers are less concerned with price and more concerned about the brands they deal with.

True

False

Upscale Customers Part 2

Serving upscale customers part 2

Questions: 13 | Attempts: 113 | Last updated: Mar 20, 2022

Sample Question
Consumers will pay a premium for product or service based on three values:

Affordability, intrinsic value, popularity

Humor, service, and staff availabilty

Desirability, believability, and exclusivity

Larry, Curly, and Moe

Weekly Recap Quiz #90 (Week Of March 16)

Weekly Recap Quiz #90 (week of March 16)

Questions: 10 | Attempts: 48 | Last updated: Mar 18, 2022

Sample Question
You still need to enter case notes when initiating a return with a free FLEX label.

True

False

Sharps Compliance - The Basics

Type description here.

Questions: 20 | Attempts: 39 | Last updated: Mar 18, 2022

Sample Question
Sharps Compliance had a former trademark of

Sharps Complete Disposal System

Sharps Disposal By Mail

Sharps Compliance Return Systems

Sharps Needle Disposal

Weekly Recap Quiz #87 (February 23)

Questions: 10 | Attempts: 51 | Last updated: Mar 21, 2022

Sample Question
Your customer insists that they want to remove 2 flag banners from their order, which together total under $10. You can:

Remove the flag banner line items

Credit the customer the full amount of the flag banners and have them keep them

Credit them 50% of the flag banners and have them keep them

Offer a 40% credit off the entire order and have them keep the items

Customer Centricity Quiz Questions And Answers

Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...

Questions: 25 | Attempts: 3166 | Last updated: Apr 28, 2022

Sample Question
Customer Centricity is one of the five pillars of Direction 13-18. The key elements of Customer Centricity pillar are…….

Responsible, Leverage & alignment

Responsible, sensing & development

Responsible, sensitive & partnership

Responsible, synergy & uniqueness

Frontier -products Week 7 Quiz

Frontier -Products Week 7 Quiz

Questions: 9 | Attempts: 33 | Last updated: Mar 20, 2022

Sample Question
With Frontier, how much is the shipping and handling on a Modem/Router?

$9.99

Free

$6.99

None of the above

02 TEC - Cutrubus Cadillac

This is your description.

Questions: 10 | Attempts: 204 | Last updated: Mar 19, 2022

Sample Question
What is the purpose of your TEC?

To build the client's confidence

To gain referrals

To help ease the client's purchasing decision

To get a vehicle evaluation

07 Fu2: Follow Up Too - Cutrubus Kia

07 FU2: Follow up Too - Cutrubus KIA

This is your description.

Questions: 9 | Attempts: 59 | Last updated: Mar 22, 2022

Sample Question
The one key common to all successful endeavors is follow-up.

True

False

Weekly Recap Quiz #83 (November 10th)

Questions: 9 | Attempts: 88 | Last updated: Mar 19, 2022

Sample Question
What are the options you will see in the shipping desitination country drop-down? (Check all that apply.)

United Kingdom

Austraila

Canada

United States

Mexico

New Zealand

Customer Review Quiz Questions

Customer Review quiz questions

Questions: 40 | Attempts: 1669 | Last updated: Mar 22, 2022

Sample Question
A customer-based Service Level Agreement structure includes:

An SLA covering all Customer groups and all the services they use

SLAs for each service that are Customer-focused and written in business language

An SLA for each service type, covering all those Customer groups that use that Service

An SLA with each individual Customer group, covering all of the services they use

Customer Retention Quiz: What Do You Know?

Customer Retention Quiz: What do you know?

What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual...

Questions: 9 | Attempts: 628 | Last updated: Mar 21, 2022

Sample Question
Setting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.

This ASSURES your opportunity to review the inspection results with the customer and recommend additional needed services AS SOON AS POSSIBLE! Which is essential for Service Sales Strategies Success!

This helps because our accounting department is detail-oriented and it makes them smile when the correct information is in the system.

This is not a good policy because some customers want to call us instead

This sounds good but it's not really realistic, Advisors are super busy and can't be expected to call their customers, after all, they still have to go to lunch and check Facebook.

Test Your Knowledge About Product Damage Reduction

Test your Knowledge about Product Damage Reduction

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on...

Questions: 10 | Attempts: 66 | Last updated: Mar 16, 2022

Sample Question
Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:

Vendor Damage

Carrier Damage

Customer Damage

What Kind Of Restaurant Customer Are You?

How do you treat your waiters, waitresses and bartenders when you are out to eat? And more importantly, how do they remember you?

Questions: 150 | Attempts: 67 | Last updated: Mar 21, 2022

Sample Question
You are about to go out to your favorite place for food or drink. Where are you going?

A bar, because it's Friday night and I'm gettin' it in!

A Restaurant that my family can enjoy together

A little place right down the street.

Agent Knowledge - Continuous Improvement

About This Quiz Your Continuous Improvement team is trying to gauge how effective the supporting information you were provided with during training has been at assisting you in learning and retaining knowledge within your...

Questions: 10 | Attempts: 37 | Last updated: Mar 21, 2022

Sample Question
NO DSL In what situation would you perform a port refresh using the ESPM tool?

For a customer on the Red network when DSL synch didn’t return after isolation testing.

For a customer on the wholesale network when DSL synch didn’t return after isolation testing.

For any type of customer, Red or wholesale, where the DSL light continues to flash after power cycling the modem.

May 2014 Retail Quiz

You will have 30 minutes to complete this quiz. Good Luck!

Questions: 23 | Attempts: 117 | Last updated: Mar 21, 2022

Sample Question
With our trade-in program the customer is allowed to trade in their device and receive up to a _____________ credit per device.

$250

$300

$350

There are no set amount, the amount is decided by Clover Wireless.

How Is Your Level In Customer Services

how is your level in customer services

This quiz is about Customer Service, how to deal with Difficult Situations and Interactions, and why it is import and ways you are delivering quality customer service.

Questions: 20 | Attempts: 98 | Last updated: Mar 21, 2022

Sample Question
Why is Great Costumer Service Important?

A. The customer is happy.

B. You experience less grief from the costumer.

C. Stress levels are down.

D. All of the Above

Customer Journey To Online Purchase Quiz

Customer Journey to Online Purchase Quiz

First quiz of Net Literacy MBA course based on assigned reading: Customer Journey to Online Purchase.

Questions: 6 | Attempts: 99 | Last updated: Mar 21, 2022

Sample Question
What is an Assisting channel?

A channel that acts as the last point of contact prior to a purchase.

A channel that builds consideration early in customer journey.

A channel that does not inspire a customer to purchase.

The channel that convinces a customer to purchase.

Entercode Test, Part 2 - Colleague

EnterCode test, Part 2 - Colleague

EnterCode test, Part 2 - Colleague. To pass the test you need to answer 8 out of 9 questions correctly, which means a minimum of 89 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and...

Questions: 9 | Attempts: 1052 | Last updated: Mar 21, 2022

Sample Question
Which of the following alternatives are our values?

Responsible, Challenging, Dedicated.

Passionate, Innovative, Genuine.

Responsible, Passionate, Innovative.

Entercode Test, Part 1 - Customer

EnterCode test, Part 1 - Customer

EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly,Â which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...

Questions: 9 | Attempts: 1235 | Last updated: Mar 22, 2022

Sample Question
Who are our customers?

Every potential user of our product and services.

The end customer who uses our products and services, but also our partners that we design and develop these products with.

All potential users of creditcards.

Customer Complaint Handling Quiz! Trivia Test

Questions: 13 | Attempts: 204 | Last updated: Apr 21, 2022

Sample Question
The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.

True

False

Find Out What Is Customer Requirements?

Find out What is customer requirements?

This quiz is aimed and designed to help you find out what is customer requirements. When it comes to software, the customer requirements are very critical. How well do you assess customer needs? Find out below.

Questions: 25 | Attempts: 91 | Last updated: Mar 21, 2022

Sample Question
The approach/document used to make sure all the requirements are covered when writing test cases

Test Matrix

Checklist

Test bed

Traceability Matrix

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