Apac Customer Relations Quiz
Use CHIP for Guest Relations to search for the answers.
- 1.
What is a 601 letter?- A.
General Apology
- B.
Legal letter
- C.
Apology with property
- D.
Request Information
- 2.
When do we categorize a complaint as Insurance/legal? Select all that apply.
- A.
Guest was charged for burnt bedsheets
- B.
The hotel charged the guest a pet fee for her rabbit even if the guest stated that it is a service animal.
- C.
Guest states that they are denied upon check-in because the hotel does not accept foreigners in the hotel
- D.
Guest slipped in the shower and incurred injuries
- 3.
What is the number for Asia-Pac Customer Relations NZ?
- A.
1800 075 707
- B.
0800 888 970
- C.
0800 999 970
- D.
800 300 8800
- 4.
When do you file an Agent Investigation?
- A.
When a guest is claiming that a Choice Hotel agent made an error on their reservation and/or misinformed the guest.
- B.
When the caller says that an agent walked her through her online reservation but the agent did not give her the right instructions.
- C.
Both A and B
- D.
None
- 5.
What email can we provide for Corporate Charge Card applications?
- A.
- B.
- C.
- D.
- 6.
What is the phone number for Hotel Support?
- A.
(888) 228 5160
- B.
(800) 4250 3122
- C.
(888) 544 3200
- D.
(800) 4250 3122
- 7.
If the guest is still checked-in and calls to file a complaint, will you offer points rightaway?
- A.
Yes
- B.
No
- 8.
How can a guest file a complaint against a hotel? Select all that apply.
- A.
Email
- B.
Call
- C.
Snail mail
- 9.
If a guest claims there was a mistake on their reservation due to our website, we submit a systems investigation request by selecting ALL applicable errors as reported by the caller?
- A.
Yes
- B.
No
- 10.Can we provide [email protected] email address to callers?
- A.
Yes
- B.
No
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