Apac Customer Relations Quiz

10 Questions | Total Attempts: 44

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Apac Customer Relations Quiz - Quiz

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Questions and Answers
  • 1. 
    What is a 601 letter?
    • A. 

      General Apology

    • B. 

      Legal letter

    • C. 

      Apology with property

    • D. 

      Request Information

  • 2. 
    When do we categorize a complaint as Insurance/legal? Select all that apply.
    • A. 

      Guest was charged for burnt bedsheets

    • B. 

      The hotel charged the guest a pet fee for her rabbit even if the guest stated that it is a service animal.

    • C. 

      Guest states that they are denied upon check-in because the hotel does not accept foreigners in the hotel

    • D. 

      Guest slipped in the shower and incurred injuries

  • 3. 
    What is the number for Asia-Pac Customer Relations NZ?
    • A. 

      1800 075 707

    • B. 

      0800 888 970

    • C. 

      0800 999 970

    • D. 

      800 300 8800

  • 4. 
    When do you file an Agent Investigation?
    • A. 

      When a guest is claiming that a Choice Hotel agent made an error on their reservation and/or misinformed the guest.

    • B. 

      When the caller says that an agent walked her through her online reservation but the agent did not give her the right instructions.

    • C. 

      Both A and B

    • D. 

      None

  • 5. 
    What email can we provide for Corporate Charge Card applications?
  • 6. 
    What is the phone number for Hotel Support?
    • A. 

      (888) 228 5160

    • B. 

      (800) 4250 3122

    • C. 

      (888) 544 3200

    • D. 

      (800) 4250 3122

  • 7. 
    If the guest is still checked-in and calls to file a complaint, will you offer points rightaway?
    • A. 

      Yes

    • B. 

      No

  • 8. 
    How can a guest file a complaint against a hotel? Select all that apply.
    • A. 

      Email

    • B. 

      Call

    • C. 

      Snail mail

  • 9. 
    If a guest claims there was a mistake on their reservation due to our website, we submit a systems investigation request by selecting ALL applicable errors as reported by the caller?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Can we provide [email protected] email address to callers?
    • A. 

      Yes

    • B. 

      No

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