Use CHIP for Guest Relations to search for the answers.
General Apology
Legal letter
Apology with property
Request Information
Guest was charged for burnt bedsheets
The hotel charged the guest a pet fee for her rabbit even if the guest stated that it is a service animal.
Guest states that they are denied upon check-in because the hotel does not accept foreigners in the hotel
Guest slipped in the shower and incurred injuries
1800 075 707
0800 888 970
0800 999 970
800 300 8800
When a guest is claiming that a Choice Hotel agent made an error on their reservation and/or misinformed the guest.
When the caller says that an agent walked her through her online reservation but the agent did not give her the right instructions.
Both A and B
None
(888) 228 5160
(800) 4250 3122
(888) 544 3200
(800) 4250 3122
Yes
No
Call
Snail mail
Yes
No
Yes
No