What Do You Know About Customer Follow Up? Trivia Quiz

10 Questions | Total Attempts: 51

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What Do You Know About Customer Follow Up? Trivia Quiz

The most important part of any business is its customers, and they all aim to ensure that they keep as many loyal customers as possible to keep the company running. After a sale is made or service rendered, it is important to check is the customer satisfaction is at an acceptable level. What do you know about customer follow up? Take up this test to find out!


Questions and Answers
  • 1. 
    The one key common to all successful endeavors is follow-up.
    • A. 

      True

    • B. 

      False

  • 2. 
    A telephone call or card sent to your client will _____________.
    • A. 

      Build loyalty

    • B. 

      Build goodwill

    • C. 

      Bring new prospects

    • D. 

      All o the above

  • 3. 
    Each client needs a CPR ________________.
    • A. 

      Client Profile Report

    • B. 

      Customer Preference Report

    • C. 

      Contact Personnel Report

    • D. 

      None of the above

  • 4. 
    The Client Profile Report should include a photo and all pertinent information about your client, their vehicle purchase and important personal dates.
    • A. 

      True

    • B. 

      False

  • 5. 
    Make sure to follow up _________ days after you send the handwritten note or card to your client.
    • A. 

      1 to 2

    • B. 

      3 to 4

    • C. 

      6

    • D. 

      None of the above

  • 6. 
    Follow up with your customer three days after vehicle delivery to make sure everything is going well.
    • A. 

      True

    • B. 

      False

  • 7. 
    In the event a client is unhappy, turn them around by _________________.
    • A. 

      Referring them to your manager

    • B. 

      Giving them free service coupons

    • C. 

      Making an empathetic and helpful call

    • D. 

      All of the above

  • 8. 
    Call an unhappy client as soon as possible, after ________________.
    • A. 

      They leave the dealership

    • B. 

      Determining the need and getting the answer

    • C. 

      Both A and B

    • D. 

      None of the above

  • 9. 
    In order to keep dissatisfaction to a minimum, be sure to process all complaints___________.
    • A. 

      In the order that they are received

    • B. 

      At the end of the day

    • C. 

      Quickly and enthusiastically

    • D. 

      Before your manager finds out

  • 10. 
    Everyone at your dealership is a T.E.A.M., which stands for Together Everyone Achieves More
    • A. 

      True

    • B. 

      False

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