What Do You Know About Customer Follow Up? Trivia Quiz

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What Do You Know About Customer Follow Up? Trivia Quiz - Quiz

The most important part of any business is its customers, and they all aim to ensure that they keep as many loyal customers as possible to keep the company running. After a sale is made or service rendered, it is important to check is the customer satisfaction is at an acceptable level. What do you know about customer follow up? Take up this test to find out!


Questions and Answers
  • 1. 

    The one key common to all successful endeavors is follow-up.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Follow-up is a crucial element in achieving success in any endeavor. It ensures that tasks are completed, progress is monitored, and any necessary adjustments are made. Without follow-up, it is easy for things to fall through the cracks and for goals to be left unaccomplished. Therefore, it can be concluded that follow-up is indeed a key common factor in all successful endeavors.

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  • 2. 

    A telephone call or card sent to your client will _____________.

    • A.

      Build loyalty

    • B.

      Build goodwill

    • C.

      Bring new prospects

    • D.

      All o the above

    Correct Answer
    D. All o the above
    Explanation
    A telephone call or card sent to your client can build loyalty by showing them that you value their business and are willing to reach out to them personally. It can also build goodwill by creating a positive impression and fostering a strong relationship. Additionally, these gestures can bring new prospects as satisfied clients are more likely to recommend your services to others. Therefore, all of the above options are valid explanations for the given answer.

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  • 3. 

    Each client needs a CPR ________________.

    • A.

      Client Profile Report

    • B.

      Customer Preference Report

    • C.

      Contact Personnel Report

    • D.

      None of the above

    Correct Answer
    A. Client Profile Report
    Explanation
    The correct answer is "Client Profile Report" because the sentence states that each client needs a CPR, which stands for Client Profile Report. This report is likely necessary to gather and analyze important information about the client, such as their demographics, preferences, and contact details. The other options, such as Customer Preference Report and Contact Personnel Report, do not fit the given acronym and are therefore not the correct answer.

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  • 4. 

    The Client Profile Report should include a photo and all pertinent information about your client, their vehicle purchase and important personal dates.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the Client Profile Report should indeed include a photo and all pertinent information about the client, their vehicle purchase, and important personal dates. This is important in order to have a comprehensive understanding of the client and their preferences, as well as to maintain a record of their important dates for future reference and personalized communication.

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  • 5. 

    Make sure to follow up _________ days after you send the handwritten note or card to your client.

    • A.

      1 to 2

    • B.

      3 to 4

    • C.

      6

    • D.

      None of the above

    Correct Answer
    B. 3 to 4
    Explanation
    The correct answer is 3 to 4. Following up with the client 3 to 4 days after sending the handwritten note or card is important to ensure that the client received it and to maintain communication. This timeframe allows for enough time for the client to receive the note and for any potential delays in mail delivery. It also shows attentiveness and professionalism on the part of the sender.

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  • 6. 

    Follow up with your customer three days after vehicle delivery to make sure everything is going well.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement suggests that it is important to follow up with customers three days after delivering a vehicle to ensure their satisfaction. However, the correct answer is false because the statement does not specify whether this is a necessary or recommended action. It may be beneficial to follow up with customers, but it is not necessary to do so.

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  • 7. 

    In the event a client is unhappy, turn them around by _________________.

    • A.

      Referring them to your manager

    • B.

      Giving them free service coupons

    • C.

      Making an empathetic and helpful call

    • D.

      All of the above

    Correct Answer
    C. Making an empathetic and helpful call
    Explanation
    The best way to turn around an unhappy client is by making an empathetic and helpful call. This approach allows the client to express their concerns and frustrations while also showing that you genuinely care about their satisfaction. By actively listening and offering solutions or assistance, you can address their issues and work towards resolving the problem. Referring them to your manager or giving them free service coupons may not necessarily address the client's specific concerns or provide the same level of personal attention and understanding.

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  • 8. 

    Call an unhappy client as soon as possible, after ________________.

    • A.

      They leave the dealership

    • B.

      Determining the need and getting the answer

    • C.

      Both A and B

    • D.

      None of the above

    Correct Answer
    B. Determining the need and getting the answer
    Explanation
    It is important to call an unhappy client as soon as possible after determining their need and getting the answer. This shows that you are proactive in addressing their concerns and are committed to resolving any issues they may have. By reaching out to them promptly, you can demonstrate your dedication to customer satisfaction and work towards finding a solution that meets their needs.

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  • 9. 

    In order to keep dissatisfaction to a minimum, be sure to process all complaints___________.

    • A.

      In the order that they are received

    • B.

      At the end of the day

    • C.

      Quickly and enthusiastically

    • D.

      Before your manager finds out

    Correct Answer
    C. Quickly and enthusiastically
    Explanation
    To keep dissatisfaction to a minimum, it is important to process all complaints quickly and enthusiastically. This means addressing and resolving complaints promptly, showing a positive attitude, and actively seeking solutions to the issues raised. By doing so, customers feel valued and heard, increasing their satisfaction and reducing the likelihood of negative feedback or further complaints. Processing complaints in a timely and enthusiastic manner demonstrates a commitment to customer service and can help maintain a positive reputation for the business.

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  • 10. 

    Everyone at your dealership is a T.E.A.M., which stands for Together Everyone Achieves More

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that everyone at the dealership works together as a team and believes in the concept of "Together Everyone Achieves More." This implies that the employees collaborate and support each other to achieve better results collectively rather than working individually. Therefore, the correct answer is true, indicating that the dealership promotes a team-oriented work culture.

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  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 07, 2014
    Quiz Created by
    Dhalseth
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