The most important part of any business is its customers, and they all aim to ensure that they keep as many loyal customers as possible to keep the company running. After a sale is made or service rendered, it is important to check is the customer satisfaction is at an acceptable level. What do you know about customer follow up? Take up this test to find out!
Build loyalty
Build goodwill
Bring new prospects
All o the above
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Client Profile Report
Customer Preference Report
Contact Personnel Report
None of the above
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True
False
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Referring them to your manager
Giving them free service coupons
Making an empathetic and helpful call
All of the above
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In the order that they are received
At the end of the day
Quickly and enthusiastically
Before your manager finds out
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True
False
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1 to 2
3 to 4
6
None of the above
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They leave the dealership
Determining the need and getting the answer
Both A and B
None of the above
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True
False
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