Customer Survey Knowledge Check

10 Questions | Total Attempts: 39

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Customer Survey Knowledge Check

To verify your understanding of Customer Surveys, please answer a few questions.


Questions and Answers
  • 1. 
    What does a survey type determine on a survey?
    • A. 

      Replacement variables

    • B. 

      Number of questions

    • C. 

      Type of questions

    • D. 

      How it is accessed

  • 2. 
    What four survey types are delivered with the PINNACLE application?
    • A. 

      Subscriber, Service, Service Order, Incident

    • B. 

      Subscriber, Department, Service Order, Incident

    • C. 

      Subscriber, Service Subscriber, Service Order, Incident

    • D. 

      Department, Subscriber, Location, Work Order

  • 3. 
    The Nav Function on the survey type determines what?
    • A. 

      Where surveys of this type can be configured from

    • B. 

      Who can receive surveys of this type

    • C. 

      Which variables are available when creating surveys of this type

    • D. 

      None of the above

  • 4. 
    The Email Column on the survey type is only used when?
    • A. 

      On surveys that don't require a response

    • B. 

      On surveys that don't have a subscribe assigned

    • C. 

      On surveys that don't have a contact defined

    • D. 

      On event based surveys

  • 5. 
    Each unique survey is called what?
    • A. 

      Survey Name

    • B. 

      Survey Definition

    • C. 

      Survey Code

    • D. 

      Survey

  • 6. 
    How many reminders to complete a survey with a customer receive?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 7. 
    What content on a survey does not require a response?
    • A. 

      Optional questions

    • B. 

      Confidential questions

    • C. 

      Separator text

    • D. 

      All of the above

  • 8. 
    Which answer types require you to define choices or optons?
    • A. 

      Multiple Choice and Check Boxes

    • B. 

      Multiple Choice and Matching

    • C. 

      Check Boxes and Matching

    • D. 

      Multiple Choice and Text Field

  • 9. 
    You can copy surveys from what page?
    • A. 

      Customer Survey List page

    • B. 

      Customer Survey Profile page

    • C. 

      Survey Definition Profile page

    • D. 

      Survey Definition List page

  • 10. 
    What are the four answer types on a survey?
    • A. 

      Long Answer, Short Answer, Matching, Multiple Choice

    • B. 

      Text Field, Check Box, Multiple Choice, Matching

    • C. 

      Long Answer, Short Answer, Check Boxes, Matching

    • D. 

      Long Answer, Short Answer, Check Boxes, Multiple Choice

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