Customer Survey Knowledge Check

23 Questions | Total Attempts: 138

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Customer Survey Knowledge Check - Quiz

To verify your understanding of Customer Surveys, please answer a few questions.


Questions and Answers
  • 1. 
    What does a survey type determine on a survey?
    • A. 

      Replacement variables

    • B. 

      Number of questions

    • C. 

      Type of questions

    • D. 

      How it is accessed

  • 2. 
    What four survey types are delivered with the PINNACLE application?
    • A. 

      Subscriber, Service, Service Order, Incident

    • B. 

      Subscriber, Department, Service Order, Incident

    • C. 

      Subscriber, Service Subscriber, Service Order, Incident

    • D. 

      Department, Subscriber, Location, Work Order

  • 3. 
    The Nav Function on the survey type determines what?
    • A. 

      Where surveys of this type can be configured from

    • B. 

      Who can receive surveys of this type

    • C. 

      Which variables are available when creating surveys of this type

    • D. 

      None of the above

  • 4. 
    The Email Column on the survey type is only used when?
    • A. 

      On surveys that don't require a response

    • B. 

      On surveys that don't have a subscribe assigned

    • C. 

      On surveys that don't have a contact defined

    • D. 

      On event based surveys

  • 5. 
    Each unique survey is called what?
    • A. 

      Survey Name

    • B. 

      Survey Definition

    • C. 

      Survey Code

    • D. 

      Survey

  • 6. 
    How many reminders to complete a survey with a customer receive?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 7. 
    What content on a survey does not require a response?
    • A. 

      Optional questions

    • B. 

      Confidential questions

    • C. 

      Separator text

    • D. 

      All of the above

  • 8. 
    Which answer types require you to define choices or optons?
    • A. 

      Multiple Choice and Check Boxes

    • B. 

      Multiple Choice and Matching

    • C. 

      Check Boxes and Matching

    • D. 

      Multiple Choice and Text Field

  • 9. 
    You can copy surveys from what page?
    • A. 

      Customer Survey List page

    • B. 

      Customer Survey Profile page

    • C. 

      Survey Definition Profile page

    • D. 

      Survey Definition List page

  • 10. 
    On the Survey Definition Questions page, what button do you click to re-order the questions?
    • A. 

      Edit Checked

    • B. 

      Edit All

    • C. 

      Worksheet

    • D. 

      Any of the above

  • 11. 
    When enabled, surveys will be sent when service orders and incidents are what?
    • A. 

      Created

    • B. 

      Completed

    • C. 

      Converted

    • D. 

      Closed

  • 12. 
    If you delete a survey, you also delete the questions defined on that survey.
    • A. 

      True

    • B. 

      False

  • 13. 
    You can specify the number of ______________ and ________________ to skip between surveys.
    • A. 

      Days and Work Orders

    • B. 

      Service Orders and Incidents

    • C. 

      Days and Subscribers

    • D. 

      Work Orders and Subscribers

  • 14. 
    You can determine the period of time that must lapse between surveys sent to the same customer based on what field?
    • A. 

      Subscriber

    • B. 

      Contact

    • C. 

      Email Address

    • D. 

      None of the above

  • 15. 
    Only active surveys can be sent as part of an event.
    • A. 

      True

    • B. 

      False

  • 16. 
    Survey events can be scheduled to run when?
    • A. 

      Now or Later

    • B. 

      Later Only

    • C. 

      Now Only

    • D. 

      None of the above

  • 17. 
    From the Survey Invitations and Survey Responses page, what can you do with the data?
    • A. 

      View and Edit

    • B. 

      View Only

    • C. 

      Edit and Delete

    • D. 

      View and Delete

  • 18. 
    If the survey is marked as confidential, what information is hidden on the Survey Invitation page?
    • A. 

      The questions

    • B. 

      The answers

    • C. 

      The email address

    • D. 

      The survey definition

  • 19. 
    If the survey is marked as confidential, what information is hidden from the Responses page?
    • A. 

      The responses

    • B. 

      The questions

    • C. 

      The email address

    • D. 

      The completion date

  • 20. 
    To report on the responses, you may export them to a CSV file.
    • A. 

      True

    • B. 

      False

  • 21. 
    What settings are configured under the Email work order default?
    • A. 

      Service order pre-orders Only

    • B. 

      Pre-orders created through the Email to DB job

    • C. 

      All work orders

    • D. 

      None of the above

  • 22. 
    What settings are defined under each work order default?
    • A. 

      Work Order Type, Category, Work Status

    • B. 

      Work Order Step, Assigned To, Work Status

    • C. 

      Work Order Type, Assigned To, Work Status

    • D. 

      Category, Assigned To, Work Order Type

  • 23. 
    What are the four answer types on a survey?
    • A. 

      Long Answer, Short Answer, Matching, Multiple Choice

    • B. 

      Text Field, Check Box, Multiple Choice, Matching

    • C. 

      Long Answer, Short Answer, Check Boxes, Matching

    • D. 

      Long Answer, Short Answer, Check Boxes, Multiple Choice

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