Customer Survey Knowledge Check
To verify your understanding of Customer Surveys, please answer a few questions.
- 1.What does a survey type determine on a survey?
- A.
Replacement variables
- B.
Number of questions
- C.
Type of questions
- D.
How it is accessed
- 2.What four survey types are delivered with the PINNACLE application?
- A.
Subscriber, Service, Service Order, Incident
- B.
Subscriber, Department, Service Order, Incident
- C.
Subscriber, Service Subscriber, Service Order, Incident
- D.
Department, Subscriber, Location, Work Order
- 3.The Nav Function on the survey type determines what?
- A.
Where surveys of this type can be configured from
- B.
Who can receive surveys of this type
- C.
Which variables are available when creating surveys of this type
- D.
None of the above
- 4.The Email Column on the survey type is only used when?
- A.
On surveys that don't require a response
- B.
On surveys that don't have a subscribe assigned
- C.
On surveys that don't have a contact defined
- D.
On event based surveys
- 5.Each unique survey is called what?
- A.
Survey Name
- B.
Survey Definition
- C.
Survey Code
- D.
Survey
- 6.How many reminders to complete a survey with a customer receive?
- A.
2
- B.
3
- C.
4
- D.
5
- 7.What content on a survey does not require a response?
- A.
Optional questions
- B.
Confidential questions
- C.
Separator text
- D.
All of the above
- 8.Which answer types require you to define choices or optons?
- A.
Multiple Choice and Check Boxes
- B.
Multiple Choice and Matching
- C.
Check Boxes and Matching
- D.
Multiple Choice and Text Field
- 9.You can copy surveys from what page?
- A.
Customer Survey List page
- B.
Customer Survey Profile page
- C.
Survey Definition Profile page
- D.
Survey Definition List page
- 10.What are the four answer types on a survey?
- A.
Long Answer, Short Answer, Matching, Multiple Choice
- B.
Text Field, Check Box, Multiple Choice, Matching
- C.
Long Answer, Short Answer, Check Boxes, Matching
- D.
Long Answer, Short Answer, Check Boxes, Multiple Choice
Questions: 5 | Attempts: 41 | Last updated: Jan 15, 2013
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