Mandatory for all DDS staff. Must receive 80% or better to receive credit.
True
False
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Not taking responsibility for a customer's problem
Blaming someone else for a customer's problem, and referring the customer to your supervisor
Making promises to calm a customer down, whether or not you will be able to follow through on the promise
Following up with a customer to make sure his or her problem was corrected
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Prefer to talk about yourself
Care about his or her concerns
Consider his or her problem unimportant
Have your own problems to deal with
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True
False
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True
False
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True
False
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Empathy
Communication
Reliability
Body Language
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Empathy
Communication
Reliability
Body Language
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Empathy
Communication
Reliability
Body Language
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Empathy
Communication
Reliability
Body Language
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"I can"
"You need to..."
"That's just the way it's done"
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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