Customer Quizzes, Questions & Answers

Recent Quizzes

Customer Service Rep/Employee....What Would You Do?

Customer Service Rep/Employee....What would you do?

This quiz evaluates scenarios faced by customer service representatives, testing their ability to handle typical workplace situations effectively.

Questions: 10 | Attempts: 142 | Last updated: Aug 9, 2024

Sample Question
A customer calls in to check status of their order. It was placed 10 days ago and has not shipped. What would you do?

Offer to check ship status with the warehouse and get back to customer.

Let customer know that the item states it ships in approximately 7-10 days and they will be receiving ship notification in a day or so.

Assure customer all is fine with their order and it should be shipping any day now.

Sharing Customer Info: What Would You Do

Winning the RIGHT WayProtecting confidential information is everyone's responsibility. Take the quiz and find out if you know what to do when it comes to keeping company information confidential.

Questions: 6 | Attempts: 751 | Last updated: Mar 20, 2023

Sample Question
An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:

Tell him to contact the Helpdesk to retrieve his login information.

Login to ccAmbassador without sharing your login information.

Write down your login information on a piece of paper and give it to the Associate.

Give him another Associate's login and password.

Chapter 3 - Pharma Customers

This quiz covers strategic interactions between pharma companies and their customers, focusing on departments, customer groups, and distribution roles.

Questions: 28 | Attempts: 121 | Last updated: Mar 19, 2024

Sample Question
What are the three departments of a pharma company that develop strategy to influence the demand of a product?

Marketing, R&D, Admin

Field Sales, Managed Markets, Marketing

Managed Markets, Operations, Field Sales

Regulatory Affairs, Field Sales, R&D

Voice Of The Customer

Voice of the Customer

This quiz focuses on understanding and leveraging customer feedback to enhance service quality and drive innovation.

Questions: 5 | Attempts: 338 | Last updated: Mar 21, 2022

Sample Question
The main aim of listening to the Voice of the Customer is to identify the customers concerns.

TRUE

FALSE

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