Voice Of The Customer

5 Questions | Total Attempts: 186

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Customer Quizzes & Trivia

A test about the voice of the customer


Questions and Answers
  • 1. 
    The main aim of listening to the Voice of the Customer is to identify the customers concerns.
    • A. 

      TRUE

    • B. 

      FALSE

  • 2. 
    The Voice of the Customer is a starting point for product innovation.
    • A. 

      TRUE

    • B. 

      FALSE

  • 3. 
    Customer requirements can be identified by observation.
    • A. 

      TRUE

    • B. 

      FALSE

  • 4. 
    Being told HOW is more important than identifying WHY.
    • A. 

      TRUE

    • B. 

      FALSE

  • 5. 
    Research and preparation should follow up customer interviews.
    • A. 

      TRUE

    • B. 

      FALSE