Sharing Customer Info: What Would You Do

6 Questions | Total Attempts: 749

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Sharing Customer Info: What Would You Do - Quiz

Winning the RIGHT WayProtecting confidential information is everyone's responsibility. Take the quiz and find out if you know what to do when it comes to keeping company information confidential.


Questions and Answers
  • 1. 
    An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:
    • A. 

      Tell him to contact the Helpdesk to retrieve his login information.

    • B. 

      Login to ccAmbassador without sharing your login information.

    • C. 

      Write down your login information on a piece of paper and give it to the Associate.

    • D. 

      Give him another Associate's login and password.

  • 2. 
    Your former coworker starts working at another company and asks you to send her some sales figures of one of the departments she previously managed at Saks. You should:
    • A. 

      Send her the sales figures. What's the harm in sending her information she had access to before?

    • B. 

      Negotiate that she share information about her new company in exchange for the sales figures.

    • C. 

      Politely tell her that this information is confidential and can not be shared with those outside the Company

    • D. 

      Invite her to visit you at the office and offer to show her the numbers in person.

  • 3. 
    You and another Associate are leaving the New York Store after attending a morning meeting. The store is now open and the two of you talk in the elevator about a vendor you're planning to exit. What should you have done instead?
    • A. 

      Left before the store opened.

    • B. 

      Waited until you returned to the office before you resumed the conversation about the business.

    • C. 

      You didn't do anything wrong in the above example.

  • 4. 
    You’re packing for a trip to Europe and have several sales reports you’ll need to use during market. You should:
    • A. 

      Pack them in a bag that stays with you at all times.

    • B. 

      Fax them to your hotel in advance so that you have them there when you arrive.

    • C. 

      Put them in your luggage that you’re going to check through baggage claim.

    • D. 

      None of the above.

  • 5. 
     A news reporter contacts you seeking comment on some recent news about Saks. You should:
    • A. 

      Answer her questions as honestly as possible.

    • B. 

      Politely decline to comment and tell her to contact the PR Department or External Communications/Investor Relations.

    • C. 

      Give her additional information for future stories about the company.

  • 6. 
    After an appointment, you're entering some information in a customer profile on ccAmbassador. You look up and see that a customer has just walked into the department. You should:
    • A. 

      Quickly find a stopping place and logout of the customer's profile, and then assist the customer.

    • B. 

      Immediately assist the customer. Then return to the register to logout.

    • C. 

      Ignore the customer.

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