Sharing Customer Info: What Would You Do

1. Your former coworker starts working at another company and asks you to send her some sales figures of one of the departments she previously managed at Saks. You should:

Send her the sales figures. What's the harm in sending her information she had access to before?

Negotiate that she share information about her new company in exchange for the sales figures.

Politely tell her that this information is confidential and can not be shared with those outside the Company

Invite her to visit you at the office and offer to show her the numbers in person.

It is important to politely tell her that the sales figures are confidential and cannot be shared with those outside the company. This is because the information belongs to the company and disclosing it to someone outside the organization could potentially harm the company's competitive advantage. It is necessary to maintain the confidentiality of sensitive business information to protect the company's interests and maintain trust with current and future employees.

Explanation

It is important to politely tell her that the sales figures are confidential and cannot be shared with those outside the company. This is because the information belongs to the company and disclosing it to someone outside the organization could potentially harm the company's competitive advantage. It is necessary to maintain the confidentiality of sensitive business information to protect the company's interests and maintain trust with current and future employees.

2. A news reporter contacts you seeking comment on some recent news about Saks. You should:

Answer her questions as honestly as possible.

Politely decline to comment and tell her to contact the PR Department or External Communications/Investor Relations.

Give her additional information for future stories about the company.

The correct answer is to politely decline to comment and tell the reporter to contact the PR Department or External Communications/Investor Relations. This is the appropriate response because as an individual, you may not have the authority or knowledge to provide an official statement on behalf of the company. Redirecting the reporter to the appropriate department ensures that the company's messaging is consistent and accurate.

Explanation

The correct answer is to politely decline to comment and tell the reporter to contact the PR Department or External Communications/Investor Relations. This is the appropriate response because as an individual, you may not have the authority or knowledge to provide an official statement on behalf of the company. Redirecting the reporter to the appropriate department ensures that the company's messaging is consistent and accurate.

3. An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:

Tell him to contact the Helpdesk to retrieve his login information.

Login to ccAmbassador without sharing your login information.

Write down your login information on a piece of paper and give it to the Associate.

Give him another Associate's login and password.

Sharing login and password information is a violation of security protocols and can lead to unauthorized access to sensitive information. The correct course of action is to advise the associate to contact the Helpdesk, who can assist in retrieving their login information through proper channels.

Explanation

Sharing login and password information is a violation of security protocols and can lead to unauthorized access to sensitive information. The correct course of action is to advise the associate to contact the Helpdesk, who can assist in retrieving their login information through proper channels.

4. You and another Associate are leaving the New York Store after attending a morning meeting. The store is now open and the two of you talk in the elevator about a vendor you're planning to exit. What should you have done instead?

Left before the store opened.

Waited until you returned to the office before you resumed the conversation about the business.

You didn't do anything wrong in the above example.

It is not appropriate to discuss business matters in a public space, especially when the store is open and customers are present. It is important to maintain confidentiality and professionalism by waiting until you are in a private and appropriate setting, such as the office, before discussing sensitive information about vendors or any other business-related matters.

Explanation

It is not appropriate to discuss business matters in a public space, especially when the store is open and customers are present. It is important to maintain confidentiality and professionalism by waiting until you are in a private and appropriate setting, such as the office, before discussing sensitive information about vendors or any other business-related matters.

5. After an appointment, you're entering some information in a customer profile on ccAmbassador. You look up and see that a customer has just walked into the department. You should:

Quickly find a stopping place and logout of the customer's profile, and then assist the customer.

Immediately assist the customer. Then return to the register to logout.

Ignore the customer.

When a customer walks into the department while entering information in a customer profile on ccAmbassador, it is important to prioritize customer service. Therefore, the correct action would be to quickly find a stopping place and logout of the customer's profile, ensuring that their information is saved. This allows the employee to assist the customer promptly and then return to the register to logout, ensuring that both the ongoing task and the customer's needs are addressed efficiently. Ignoring the customer would be unprofessional and not in line with providing good customer service.

Explanation

When a customer walks into the department while entering information in a customer profile on ccAmbassador, it is important to prioritize customer service. Therefore, the correct action would be to quickly find a stopping place and logout of the customer's profile, ensuring that their information is saved. This allows the employee to assist the customer promptly and then return to the register to logout, ensuring that both the ongoing task and the customer's needs are addressed efficiently. Ignoring the customer would be unprofessional and not in line with providing good customer service.

6. You’re packing for a trip to Europe and have several sales reports you’ll need to use during market. You should:

Pack them in a bag that stays with you at all times.

Fax them to your hotel in advance so that you have them there when you arrive.

Put them in your luggage that you’re going to check through baggage claim.

None of the above.

When packing for a trip to Europe, it is important to keep the sales reports with you at all times. This ensures that you have easy access to them whenever you need them during the market. Faxing them to the hotel in advance may not be reliable as there could be issues with receiving or accessing them. Putting them in checked luggage is risky as the luggage can get lost or delayed. Therefore, the best option is to pack them in a bag that stays with you at all times.

Explanation

When packing for a trip to Europe, it is important to keep the sales reports with you at all times. This ensures that you have easy access to them whenever you need them during the market. Faxing them to the hotel in advance may not be reliable as there could be issues with receiving or accessing them. Putting them in checked luggage is risky as the luggage can get lost or delayed. Therefore, the best option is to pack them in a bag that stays with you at all times.