Sharing Customer Info: What Would You Do

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| By Communications

Communications

Community Contributor

Quizzes Created: 3 | Total Attempts: 3,490

Questions: 6 | Attempts: 750 | Updated: Mar 20, 2023

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Sharing Customer Info: What Would You Do - Quiz

Winning the RIGHT Way
Protecting confidential information is everyone's responsibility. Take the quiz and find out if you know what to do when it comes to keeping company information confidential.

Questions and Answers

1.

An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:
- A.
  
  Tell him to contact the Helpdesk to retrieve his login information.
- B.
  
  Login to ccAmbassador without sharing your login information.
- C.
  
  Write down your login information on a piece of paper and give it to the Associate.
- D.
  
  Give him another Associate's login and password.
Correct Answer
A. Tell him to contact the Helpdesk to retrieve his login information.

Explanation
Sharing login and password information is a violation of security protocols and can lead to unauthorized access to sensitive information. The correct course of action is to advise the associate to contact the Helpdesk, who can assist in retrieving their login information through proper channels.

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2.

Your former coworker starts working at another company and asks you to send her some sales figures of one of the departments she previously managed at Saks. You should:
- A.
  
  Send her the sales figures. What's the harm in sending her information she had access to before?
- B.
  
  Negotiate that she share information about her new company in exchange for the sales figures.
- C.
  
  Politely tell her that this information is confidential and can not be shared with those outside the Company
- D.
  
  Invite her to visit you at the office and offer to show her the numbers in person.
Correct Answer
C. Politely tell her that this information is confidential and can not be shared with those outside the Company

Explanation
It is important to politely tell her that the sales figures are confidential and cannot be shared with those outside the company. This is because the information belongs to the company and disclosing it to someone outside the organization could potentially harm the company's competitive advantage. It is necessary to maintain the confidentiality of sensitive business information to protect the company's interests and maintain trust with current and future employees.

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3.

You and another Associate are leaving the New York Store after attending a morning meeting. The store is now open and the two of you talk in the elevator about a vendor you're planning to exit. What should you have done instead?
- A.
  
  Left before the store opened.
- B.
  
  Waited until you returned to the office before you resumed the conversation about the business.
- C.
  
  You didn't do anything wrong in the above example.
Correct Answer
B. Waited until you returned to the office before you resumed the conversation about the business.

Explanation
It is not appropriate to discuss business matters in a public space, especially when the store is open and customers are present. It is important to maintain confidentiality and professionalism by waiting until you are in a private and appropriate setting, such as the office, before discussing sensitive information about vendors or any other business-related matters.

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4.

You’re packing for a trip to Europe and have several sales reports you’ll need to use during market. You should:
- A.
  
  Pack them in a bag that stays with you at all times.
- B.
  
  Fax them to your hotel in advance so that you have them there when you arrive.
- C.
  
  Put them in your luggage that you’re going to check through baggage claim.
- D.
  
  None of the above.
Correct Answer
A. Pack them in a bag that stays with you at all times.

Explanation
When packing for a trip to Europe, it is important to keep the sales reports with you at all times. This ensures that you have easy access to them whenever you need them during the market. Faxing them to the hotel in advance may not be reliable as there could be issues with receiving or accessing them. Putting them in checked luggage is risky as the luggage can get lost or delayed. Therefore, the best option is to pack them in a bag that stays with you at all times.

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5.

A news reporter contacts you seeking comment on some recent news about Saks. You should:
- A.
  
  Answer her questions as honestly as possible.
- B.
  
  Politely decline to comment and tell her to contact the PR Department or External Communications/Investor Relations.
- C.
  
  Give her additional information for future stories about the company.
Correct Answer
B. Politely decline to comment and tell her to contact the PR Department or External Communications/Investor Relations.

Explanation
The correct answer is to politely decline to comment and tell the reporter to contact the PR Department or External Communications/Investor Relations. This is the appropriate response because as an individual, you may not have the authority or knowledge to provide an official statement on behalf of the company. Redirecting the reporter to the appropriate department ensures that the company's messaging is consistent and accurate.

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6.

After an appointment, you're entering some information in a customer profile on ccAmbassador. You look up and see that a customer has just walked into the department. You should:
- A.
  
  Quickly find a stopping place and logout of the customer's profile, and then assist the customer.
- B.
  
  Immediately assist the customer. Then return to the register to logout.
- C.
  
  Ignore the customer.
Correct Answer
A. Quickly find a stopping place and logout of the customer's profile, and then assist the customer.

Explanation
When a customer walks into the department while entering information in a customer profile on ccAmbassador, it is important to prioritize customer service. Therefore, the correct action would be to quickly find a stopping place and logout of the customer's profile, ensuring that their information is saved. This allows the employee to assist the customer promptly and then return to the register to logout, ensuring that both the ongoing task and the customer's needs are addressed efficiently. Ignoring the customer would be unprofessional and not in line with providing good customer service.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
May 04, 2009

Quiz Created by
Communications

Sharing Customer Info: What Would You Do

An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:

Your former coworker starts working at another company and asks you to send her some sales figures of one of the departments she previously managed at Saks. You should:

You and another Associate are leaving the New York Store after attending a morning meeting. The store is now open and the two of you talk in the elevator about a vendor you're planning to exit. What should you have done instead?

You’re packing for a trip to Europe and have several sales reports you’ll need to use during market. You should:

A news reporter contacts you seeking comment on some recent news about Saks. You should:

After an appointment, you're entering some information in a customer profile on ccAmbassador. You look up and see that a customer has just walked into the department. You should: