What Would You Do - Confidentiality

1. An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:

Tell him to contact the Helpdesk to retrieve his login information

Login to ccAmbassador without sharing your login information.

Write down your login information on a piece of paper and give it to the Associate.

Give him another Associate's login and password.

Your login information should be kept confidential at all times. This will prevent it from getting into the wrong hands and for someone else to use your credentials to log in to ccAmbassador and other Saks systems and steal confidential customer and company information.

Explanation

Your login information should be kept confidential at all times. This will prevent it from getting into the wrong hands and for someone else to use your credentials to log in to ccAmbassador and other Saks systems and steal confidential customer and company information.

2. A news reporter contacts you seeking comment on some recent news about Saks. You should:

Answer her questions as honestly as possible.

Politely decline to comment and tell her to contact the PR Department or External Communications/Investor Relations.

Give her additional information for future stories about the company.

The correct answer is to politely decline to comment and tell the reporter to contact the PR Department or External Communications/Investor Relations. This is the appropriate course of action because as an individual, you may not have the authority or accurate information to provide a comment on behalf of the company. Redirecting the reporter to the appropriate department ensures that the company's official spokesperson can address the news accurately and effectively.

Explanation

The correct answer is to politely decline to comment and tell the reporter to contact the PR Department or External Communications/Investor Relations. This is the appropriate course of action because as an individual, you may not have the authority or accurate information to provide a comment on behalf of the company. Redirecting the reporter to the appropriate department ensures that the company's official spokesperson can address the news accurately and effectively.

3. Your former coworker starts working at another company and asks you to send her some sales figures of one of the departments she previously managed at Saks. You should:

Send her the sales figures. What's the harm in sending her information she had access to before?

Negotiate that she share information about her new company in exchange for the sales figures.

Politely tell her that this information is confidential and can not be shared with those outside the Company.

Invite her to visit you at the office and offer to show her the numbers in person.

The correct answer is to politely tell her that this information is confidential and cannot be shared with those outside the company. This is the appropriate response because the sales figures are considered confidential information and should not be shared with anyone outside the company, even if they were previously an employee. It is important to respect the confidentiality of the company's data and protect it from unauthorized access or distribution.

Explanation

The correct answer is to politely tell her that this information is confidential and cannot be shared with those outside the company. This is the appropriate response because the sales figures are considered confidential information and should not be shared with anyone outside the company, even if they were previously an employee. It is important to respect the confidentiality of the company's data and protect it from unauthorized access or distribution.

4. You and another Associate are leaving the New York Store after attending a morning meeting. The store is now open and the two of you talk in the elevator about a vendor you're planning to exit. What should you have done instead?

Left before the store opened.

Waited until you returned to the office before you resumed the conversation about the business.

You didn't do anything wrong in the above example.

It is not appropriate to discuss business matters in a public setting, especially when the store is open and customers may be present. It is important to maintain confidentiality and professionalism by waiting until you are in a private and appropriate setting, such as the office, to continue the conversation.

Explanation

It is not appropriate to discuss business matters in a public setting, especially when the store is open and customers may be present. It is important to maintain confidentiality and professionalism by waiting until you are in a private and appropriate setting, such as the office, to continue the conversation.

5. After an appointment, you're entering some information in a customer profile on ccAmbassador. You look up and see that a customer has just walked into the department. You should:

Quickly find a stopping place and logout of the customer's profile, and then assist the customer.

Immediately assist the customer. Then return to the register to logout.

Ignore the customer.

When a customer walks into the department while you are entering information in their profile on ccAmbassador, it is important to prioritize their needs. To ensure that the customer is not kept waiting, the best course of action is to quickly find a stopping place in the profile, log out, and then assist the customer. This shows good customer service and ensures that the customer's needs are promptly addressed.

Explanation

When a customer walks into the department while you are entering information in their profile on ccAmbassador, it is important to prioritize their needs. To ensure that the customer is not kept waiting, the best course of action is to quickly find a stopping place in the profile, log out, and then assist the customer. This shows good customer service and ensures that the customer's needs are promptly addressed.

6. You’re packing for a trip to Europe and have several sales reports you’ll need to use during market. You should:

Pack them in a bag that stays with you at all times.

Fax them to your hotel in advance so that you have them there when you arrive.

Put them in your luggage that you’re going to check through baggage claim.

None of the above.

When traveling for a business trip, it is important to have important documents such as sales reports easily accessible. Packing them in a bag that stays with you at all times ensures that you have them readily available whenever you need them during the market. Faxing them to the hotel in advance may not guarantee their availability upon arrival, and putting them in checked luggage risks the possibility of them getting lost or delayed. Therefore, the best option is to keep them in a bag that stays with you at all times.

Explanation

When traveling for a business trip, it is important to have important documents such as sales reports easily accessible. Packing them in a bag that stays with you at all times ensures that you have them readily available whenever you need them during the market. Faxing them to the hotel in advance may not guarantee their availability upon arrival, and putting them in checked luggage risks the possibility of them getting lost or delayed. Therefore, the best option is to keep them in a bag that stays with you at all times.