Quiz : Professionalism And Confidentiality In Healthcare

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  • 1/13 Questions

    Professionalism can be defined as exhibiting courteous and businesslike behaviors in the workplace.  Which of the following is an example of professionalism?

    • Adhering to legal standards.
    • Arriving for work on time.
    • Maintaining appropriate dress.
    • All of the above.
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About This Quiz

The healthcare industry is a booming industry with a lot of scope. Confidentiality & strict professionalism are inescapable aspects of the workplace. Our quiz will assess the learner's ability to identify standards of professionalism and confidentiality in healthcare. Do you think you know enough? Let's see how well you attempt this informational quiz. Please read all the questions carefully before answering. You are required to answer all the questions. Your scores will be reflected after you've completed the quiz. Take this quiz & learn more!

Quiz : Professionalism And Confidentiality In Healthcare - Quiz

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  • 2. 

    pHI (protected health information) includes the following:

    • Clinical information

    • Demographic information

    • Financial information

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    PHI (protected health information) includes clinical information, demographic information, and financial information. This means that all three types of information are considered protected health information under HIPAA regulations. Clinical information refers to medical records, test results, diagnoses, and treatment plans. Demographic information includes personal details such as name, address, date of birth, and social security number. Financial information encompasses billing records, insurance information, and payment history. All of these types of information are protected and must be handled with strict confidentiality to ensure patient privacy and compliance with HIPAA regulations.

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  • 3. 

    Consider the following scenario and select the most appropriate response:A parent of an adult patient (their college student) is calling to inquire about test results for the patient.  The patient has no release of information forms on file.

    • Recheck the medical record for a signed release of information. If there is no release on file to authorize communication to the parent, hang up.

    • Politely explain to the parent that your hands are tied. Privacy laws prevent you from being able to be helpful in this situation.

    • Focus on what you can do, rather than what you cannot do. Apologize and politely explain that privacy standards prevent you from sharing this information but this could be avoided in the future by having their child authorize the medical office to disclose information to the parent through written consent.

    • Do not apologize for the situation because apologizing shows the patient that this is your fault.

    Correct Answer
    A. Focus on what you can do, rather than what you cannot do. Apologize and politely explain that privacy standards prevent you from sharing this information but this could be avoided in the future by having their child authorize the medical office to disclose information to the parent through written consent.
    Explanation
    In this scenario, the most appropriate response is to focus on what you can do rather than what you cannot do. By apologizing and politely explaining that privacy standards prevent you from sharing the information, you acknowledge the parent's concern while also emphasizing the importance of following proper procedures. Additionally, suggesting that the situation could be avoided in the future by having the patient authorize the disclosure of information shows a proactive approach to resolving the issue.

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  • 4. 

    Which of the following is considered a breach of confidentiality?

    • Two physicians discuss a mutual patient in the elevator.

    • A worker reviews the medical record of their parent.

    • A receptionist views lab results for HIV test out of curiosity.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    All of the given scenarios are considered breaches of confidentiality. In the first scenario, when two physicians discuss a mutual patient in the elevator, they are disclosing patient information in a public space where others may overhear. This violates the patient's right to privacy. In the second scenario, a worker reviewing the medical record of their parent without authorization is also breaching confidentiality. Lastly, the receptionist viewing lab results for an HIV test out of curiosity is a clear violation of confidentiality as it involves accessing sensitive medical information without a legitimate reason.

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  • 5. 

    Setting goals helps individuals grow professionally.  Goals should:

    • Not be reviewed. Until you accomplish your goals, do not change them.

    • Measureable and specific.

    • Be created every 2-4 weeks.

    • None of the above.

    Correct Answer
    A. Measureable and specific.
    Explanation
    Setting goals that are measurable and specific helps individuals grow professionally because it provides clarity and focus. When goals are measurable, it allows individuals to track their progress and determine if they are on track to achieving their objectives. Specific goals provide clear direction and enable individuals to prioritize their actions and make necessary adjustments. By setting measurable and specific goals, individuals can enhance their productivity, motivation, and overall professional development.

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  • 6. 

    Consider the following scenario and select the most appropriate response:A co-worker brings personal problems to work on a daily basis.  She is explaining details of her impending divorce with you and patients. 

    • Tell her that if she does not stop, you plan to inform your supervisor.

    • Ignore her. Her problems aren't your problems.

    • Attempt to resolve the situation on your own by bringing explaining what you have observed. If this does not work, inform the supervisor.

    • Tell her to get help and talk to someone who cares to listen.

    Correct Answer
    A. Attempt to resolve the situation on your own by bringing explaining what you have observed. If this does not work, inform the supervisor.
    Explanation
    In this scenario, the most appropriate response is to attempt to resolve the situation on your own by explaining what you have observed. By addressing the issue directly with your co-worker, you give her the opportunity to understand the impact of her behavior and potentially change it. However, if your attempts to resolve the situation do not work, it is appropriate to inform your supervisor so that they can intervene if necessary. It is important to find a balance between being supportive and maintaining a professional work environment.

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  • 7. 

    Review an article regarding HIPAA violations.  What is the penalty for offenses committed with the intent to sell, transfer, or use individually identifiable health information for commercial advantage, personal gain or malicious harm?

    • Fines of $250,000

    • Fines up to $50,000, as well as imprisonment up to one year

    • Imprisonment for up to ten years

    • Both A & C

    Correct Answer
    A. Both A & C
    Explanation
    The penalty for offenses committed with the intent to sell, transfer, or use individually identifiable health information for commercial advantage, personal gain, or malicious harm is both fines of $250,000 and imprisonment for up to ten years. This means that individuals who engage in such activities can face both financial consequences and a significant period of incarceration.

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  • 8. 

    Refusing to perform a work related task by stating, "That's not in my job description" is an example of:

    • Insubordination

    • Assertive behavior

    • Teamwork

    • Prioritizing

    Correct Answer
    A. Insubordination
    Explanation
    Refusing to perform a work related task by stating, "That's not in my job description" is an example of insubordination. Insubordination refers to the act of willfully disobeying or defying authority within a professional setting. In this scenario, the individual is refusing to carry out a task that is part of their job responsibilities, thus demonstrating a lack of respect for authority and a refusal to comply with instructions.

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  • 9. 

    Consider the following scenario and select the most appropriate response:A patient calls to schedule an appointment and is hard of hearing.  They have asked that you speak up so they can hear you better.

    • Speak louder, as the patient requested.

    • Apologize and explain that you don't want to do that. Other patients may overhear.

    • Move to a more private location so noone overhears your conversation.

    • Transfer the call to someone else.

    Correct Answer
    A. Move to a more private location so noone overhears your conversation.
    Explanation
    In this scenario, the most appropriate response is to move to a more private location so no one overhears the conversation. This is because the patient has requested that the healthcare professional speak up so they can hear better. By moving to a more private location, the healthcare professional can accommodate the patient's request without compromising the privacy of other patients.

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  • 10. 

    Consider the following scenario and select the most appropriate response:A patient presents at the clinic and demands to view their medical record.  It is the midst of flu season.  Consequently, the office is short staffed and experiencing a high volume of patients. 

    • Retrieve the patient's medical record and have them review it in an exam room.

    • Apologize to the patient and explain that the office is experiencing a high volume of patients. Make an appointment for the patient to return and view their medical record on a day that is less busy so an employee can sit in with the patient.

    • Have the patient sign a release of information form. Photocopy and mail the medical record to the patient.

    • Politely ask the patient to wait until someone is available to sit in with the patient.

    Correct Answer
    A. Apologize to the patient and explain that the office is experiencing a high volume of patients. Make an appointment for the patient to return and view their medical record on a day that is less busy so an employee can sit in with the patient.
    Explanation
    In this scenario, the office is short-staffed and experiencing a high volume of patients during flu season. It is important to prioritize patient care and ensure that the patient's request is addressed appropriately. Apologizing to the patient and explaining the situation shows empathy and understanding. Making an appointment for the patient to return on a less busy day with an employee present ensures that the patient can review their medical record in a timely manner while also accommodating the office's current constraints. This approach balances the patient's needs with the office's limitations.

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  • 11. 

    In a medical setting, an employee can display professionalism by smiling at all times.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Smiling at all times does not necessarily indicate professionalism in a medical setting. While a friendly demeanor is important, professionalism encompasses a range of behaviors and actions, such as maintaining confidentiality, adhering to ethical standards, demonstrating expertise, and treating patients with respect and empathy. Smiling alone cannot be considered as the sole indicator of professionalism in a medical setting.

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  • 12. 

    Learn about the Privacy Rule’s protection of the privacy of individually identifiable health information, the rights granted to individuals, OCR’s enforcement activities, and how to file a complaint with OCR. Which of the following is a right granted to healthcare cosumers?

    • Have information removed from your medical record if you believe it is incorrect

    • Can view the medical record of spouses

    • Receive a notice that tells you how your health information may be used and shared

    • Can receive a copy of your medical records at no cost

    Correct Answer
    A. Receive a notice that tells you how your health information may be used and shared
    Explanation
    Healthcare consumers have the right to receive a notice that informs them about how their health information may be used and shared. This right allows individuals to have transparency and control over how their personal health information is handled by healthcare providers and organizations. It ensures that individuals are aware of the potential uses and disclosures of their health information and can make informed decisions about their privacy preferences. This right promotes accountability and empowers individuals to actively participate in the management of their own health information.

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  • 13. 

    When should covered entities share the Notice of Privacy practices?

    • If the patient requests it.

    • Everytime the patient presents for care.

    • No later than the second visit.

    • Anytime is fine.

    Correct Answer
    A. If the patient requests it.
    Explanation
    Covered entities should share the Notice of Privacy Practices if the patient requests it. This means that the patient has the right to know and understand how their personal health information will be used and protected. By providing the Notice of Privacy Practices upon request, covered entities ensure transparency and respect for the patient's privacy rights. It is important for patients to be informed about their privacy rights and have the opportunity to review the practices followed by the covered entity.

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Quiz Review Timeline (Updated): Aug 18, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 03, 2009
    Quiz Created by
    Bschommer
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