Healthcare Professionalism/Confidentiality
This quiz will assess the learner's ability to identify standards of professionalism and confidentiality in healthcare.
- 1.PHI (protected health information) includes the following:
- A.
Clinical information
- B.
Demographic information
- C.
Financial information
- D.
All of the above
- 2.Review an article regarding HIPAA violations. What is the penalty for offenses committed with the intent to sell, transfer, or use individually identifiable health information for commercial advantage, personal gain or malicious harm?
- A.
Fines of $250,000
- B.
Fines up to $50,000, as well as imprisonment up to one year
- C.
Imprisonment for up to ten years
- D.
Both A & C
- 3.Learn about the Privacy Rule’s protection of the privacy of individually identifiable health information, the rights granted to individuals, OCR’s enforcement activities, and how to file a complaint with OCR. Which of the following is a right granted to healthcare cosumers?
- A.
Have information removed from your medical record if you believe it is incorrect
- B.
Can view the medical record of spouses
- C.
Receive a notice that tells you how your health information may be used and shared
- D.
Can receive a copy of your medical records at no cost
- 4.Consider the following scenario and select the most appropriate response:A patient presents at the clinic and demands to view their medical record. It is the midst of flu season. Consequently, the office is short staffed and experiencing a high volume of patients.
- A.
Retrieve the patient's medical record and have them review it in an exam room.
- B.
Apologize to the patient and explain that the office is experiencing a high volume of patients. Make an appointment for the patient to return and view their medical record on a day that is less busy so an employee can sit in with the patient.
- C.
Have the patient sign a release of information form. Photocopy and mail the medical record to the patient.
- D.
Politely ask the patient to wait until someone is available to sit in with the patient.
- 5.Consider the following scenario and select the most appropriate response:A parent of an adult patient (their college student) is calling to inquire about test results for the patient. The patient has no release of information forms on file.
- A.
Recheck the medical record for a signed release of information. If there is no release on file to authorize communication to the parent, hang up.
- B.
Politely explain to the parent that your hands are tied. Privacy laws prevent you from being able to be helpful in this situation.
- C.
Focus on what you can do, rather than what you cannot do. Apologize and politely explain that privacy standards prevent you from sharing this information but this could be avoided in the future by having their child authorize the medical office to disclose information to the parent through written consent.
- D.
Do not apologize for the situation because apologizing shows the patient that this is your fault.
- 6.When should covered entities share the Notice of Privacy practices?
- A.
If the patient requests it.
- B.
Everytime the patient presents for care.
- C.
No later than the second visit.
- D.
Anytime is fine.
- 7.Which of the following is considered a breach of confidentiality?
- A.
Two physicians discuss a mutual patient in the elevator.
- B.
A worker reviews the medical record of their parent.
- C.
A receptionist views lab results for HIV test out of curiosity.
- D.
All of the above.
- 8.Professionalism can be defined as exhibiting courteous and businesslike behaviors in the workplace. Which of the following is an example of professionalism?
- A.
Adhering to legal standards.
- B.
Arriving for work on time.
- C.
Maintaining appropriate dress.
- D.
All of the above.
- 9.In a medical setting, an employee can display professionalism by smiling at all times.
- A.
True
- B.
False
- 10.Consider the following scenario and select the most appropriate response:A co-worker brings personal problems to work on a daily basis. She is explaining details of her impending divorce with you and patients.
- A.
Tell her that if she does not stop, you plan to inform your supervisor.
- B.
Ignore her. Her problems aren't your problems.
- C.
Attempt to resolve the situation on your own by bringing explaining what you have observed. If this does not work, inform the supervisor.
- D.
Tell her to get help and talk to someone who cares to listen.
- 11.Refusing to perform a work related task by stating, "That's not in my job description" is an example of:
- A.
Insubordination
- B.
Assertive behavior
- C.
Teamwork
- D.
Prioritizing
- 12.Setting goals helps individuals grow professionally. Goals should:
- A.
Not be reviewed. Until you accomplish your goals, do not change them.
- B.
Measureable and specific.
- C.
Be created every 2-4 weeks.
- D.
None of the above.
- 13.Consider the following scenario and select the most appropriate response:A patient calls to schedule an appointment and is hard of hearing. They have asked that you speak up so they can hear you better.
- A.
Speak louder, as the patient requested.
- B.
Apologize and explain that you don't want to do that. Other patients may overhear.
- C.
Move to a more private location so noone overhears your conversation.
- D.
Transfer the call to someone else.
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