This quiz will assess the learner's ability to identify standards of professionalism and confidentiality in healthcare.
Clinical information
Demographic information
Financial information
All of the above
Fines of $250,000
Fines up to $50,000, as well as imprisonment up to one year
Imprisonment for up to ten years
Both A & C
Have information removed from your medical record if you believe it is incorrect
Can view the medical record of spouses
Receive a notice that tells you how your health information may be used and shared
Can receive a copy of your medical records at no cost
Retrieve the patient's medical record and have them review it in an exam room.
Apologize to the patient and explain that the office is experiencing a high volume of patients. Make an appointment for the patient to return and view their medical record on a day that is less busy so an employee can sit in with the patient.
Have the patient sign a release of information form. Photocopy and mail the medical record to the patient.
Politely ask the patient to wait until someone is available to sit in with the patient.
Recheck the medical record for a signed release of information. If there is no release on file to authorize communication to the parent, hang up.
Politely explain to the parent that your hands are tied. Privacy laws prevent you from being able to be helpful in this situation.
Focus on what you can do, rather than what you cannot do. Apologize and politely explain that privacy standards prevent you from sharing this information but this could be avoided in the future by having their child authorize the medical office to disclose information to the parent through written consent.
Do not apologize for the situation because apologizing shows the patient that this is your fault.
If the patient requests it.
Everytime the patient presents for care.
No later than the second visit.
Anytime is fine.
Two physicians discuss a mutual patient in the elevator.
A worker reviews the medical record of their parent.
A receptionist views lab results for HIV test out of curiosity.
All of the above.
Adhering to legal standards.
Arriving for work on time.
Maintaining appropriate dress.
All of the above.
True
False
Tell her that if she does not stop, you plan to inform your supervisor.
Ignore her. Her problems aren't your problems.
Attempt to resolve the situation on your own by bringing explaining what you have observed. If this does not work, inform the supervisor.
Tell her to get help and talk to someone who cares to listen.
Insubordination
Assertive behavior
Teamwork
Prioritizing
Not be reviewed. Until you accomplish your goals, do not change them.
Measureable and specific.
Be created every 2-4 weeks.
None of the above.
Speak louder, as the patient requested.
Apologize and explain that you don't want to do that. Other patients may overhear.
Move to a more private location so noone overhears your conversation.
Transfer the call to someone else.