Member Experience Department Quiz

50 Questions | Total Attempts: 39

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Member Experience Department Quiz - Quiz

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Questions and Answers
  • 1. 
    At what age can someone sign up for a GoodLife Membership with parental/guardian consent?
    • A. 

      13

    • B. 

      12

    • C. 

      16

    • D. 

      11

  • 2. 
    The age of majority in British Columbia, New Brunswick, Newfoundland and Nova Scotia is 18. True or False?
    • A. 

      True

    • B. 

      False

  • 3. 
    Other than Winnipeg, how much time can be pre-paid for on a Membership?
    • A. 

      12 bi-weekly

    • B. 

      Unlimited

    • C. 

      26 bi-weekly

    • D. 

      2 years

  • 4. 
    Members need to be __ or older to be eligible for the Senior Rate.
  • 5. 
    What is the Guest fee for Non-Members per visit?
    • A. 

      $5 plus taxes

    • B. 

      $15

    • C. 

      $5

    • D. 

      $15 plus taxes

  • 6. 
    Support Workers, who are Non-Members, that visit the Club with a Member do not have to pay the Guest fee. True or False?
    • A. 

      True

    • B. 

      False

  • 7. 
    TRX clients who are Non-Members do not have to pay a Guest fee. True or False?
    • A. 

      True

    • B. 

      False

  • 8. 
    The monthly fee for $21.98 bi-weekly is $____ monthly.
  • 9. 
    At what point does the 60 day comfort guarantee start?
    • A. 

      The date the Member requests cancellation

    • B. 

      The last payment date

    • C. 

      The last day of access

  • 10. 
    Left behind shoes, clothing and jackets are donated or discarded after __ days.
  • 11. 
    Left behind water bottles, food storage items, towels, personal grooming items are discarded or recycled after 48 hours. True or False?
    • A. 

      True

    • B. 

      False

  • 12. 
    Towels are included in the $249 Friends and Family Membership. True or False?
    • A. 

      True

    • B. 

      False

  • 13. 
    How many times in the year can an Associate take away and provide their 1 year Complimentary Membership to someone else?
    • A. 

      Twice

    • B. 

      Never

    • C. 

      Once

    • D. 

      Unlimited

  • 14. 
    Member QC22976375 wants to downgrade to Alternate Day. The bi-weekly rate would be $__ plus taxes.
  • 15. 
    Members in a 1 year commitment can only downgrade to Alternate Day after 3 months of greater. True or False?
    • A. 

      True

    • B. 

      False

  • 16. 
    Member AB23180251 would like to downgrade to Alternate day. When can they do this?
    • A. 

      Feb 18/16

    • B. 

      Anytime

    • C. 

      Jan 1/17

    • D. 

      Feb 18/17

  • 17. 
    As per the Consumer Protection Act, the Member has __ days to cancel after the day they receive a written copy of the agreement and the day all the services are available?
  • 18. 
    A GoodLife Member still in commitment is moving to Quebec permanently and wants to join Energie Cardio. The Member would pay an early buy out and then sign with Energie Cardio. True or False?
    • A. 

      True

    • B. 

      False

  • 19. 
    After __ days of a balance outstanding the membership will auto cancel and be sent to internal Collections.
  • 20. 
    After __ days of a balance outstanding it will be sent to External Collections.
  • 21. 
    We charge $_ plus taxes bi-weekly for personal holds to maintain a no commitment Membership at the same rate.
  • 22. 
    How long are personal holds per calendar year?
    • A. 

      3 months

    • B. 

      6 months

    • C. 

      9 months

    • D. 

      12 months

  • 23. 
    What is the personal hold option for former Extreme Members?
    • A. 

      $5.00 plus taxes bi-weekly for 4 months

    • B. 

      $0.00 for 4 months

    • C. 

      $0.00 for 4 months and additional 2 months at $5.00 plus taxes bi-weekly

    • D. 

      $5 plus taxes bi-weekly for 4 months and additional 2 months at $0

  • 24. 
    A $0 hold with access means the Members paps are on hold but Member still has access to use the Club. True or False?
    • A. 

      True

    • B. 

      False

  • 25. 
    What is the cost per towel for the day and the monthly pap rate?
    • A. 

      $2.00 per towel and $10.00 plus taxes monthly

    • B. 

      $1.50 per towel and $10.83 plus taxes monthly

    • C. 

      $2.00 per towel and $10.83 plus taxes monthly

    • D. 

      $1.00 per towel and $10.00 plus taxes monthly

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