Member Experience Department Quiz

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| By Darci444
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Darci444
Community Contributor
Quizzes Created: 1 | Total Attempts: 61
Questions: 50 | Attempts: 61

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Member Experience Department Quiz - Quiz

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Questions and Answers
  • 1. 

    At what age can someone sign up for a GoodLife Membership with parental/guardian consent?

    • A.

      13

    • B.

      12

    • C.

      16

    • D.

      11

    Correct Answer
    B. 12
    Explanation
    Someone can sign up for a GoodLife Membership with parental/guardian consent at the age of 12.

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  • 2. 

    The age of majority in British Columbia, New Brunswick, Newfoundland and Nova Scotia is 18. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The age of majority in British Columbia, New Brunswick, Newfoundland, and Nova Scotia is not 18.

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  • 3. 

    Other than Winnipeg, how much time can be pre-paid for on a Membership?

    • A.

      12 bi-weekly

    • B.

      Unlimited

    • C.

      26 bi-weekly

    • D.

      2 years

    Correct Answer
    C. 26 bi-weekly
    Explanation
    The correct answer is 26 bi-weekly. This means that, other than Winnipeg, members can pre-pay for a total of 26 bi-weekly periods. This option allows for a longer pre-payment period compared to the other options provided, such as 12 bi-weekly or 2 years. Unlimited is not a valid option for pre-paying time on the membership.

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  • 4. 

    Members need to be __ or older to be eligible for the Senior Rate.

    Correct Answer
    65
    65 years
    Explanation
    To be eligible for the Senior Rate, members need to be 65 or older. This means that they must have reached the age of 65 in order to qualify for the discount. The answer "65 years" also indicates the same requirement, as it specifies that members need to be at least 65 years old to be eligible for the Senior Rate. Both answers convey the same information, stating the minimum age requirement for the discount.

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  • 5. 

    What is the Guest fee for Non-Members per visit?

    • A.

      $5 plus taxes

    • B.

      $15

    • C.

      $5

    • D.

      $15 plus taxes

    Correct Answer
    B. $15
    Explanation
    The correct answer is $15. This means that non-members are required to pay a fee of $15 for each visit.

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  • 6. 

    Support Workers, who are Non-Members, that visit the Club with a Member do not have to pay the Guest fee. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    According to the given information, Support Workers who are Non-Members and visit the Club with a Member do not have to pay the Guest fee. Therefore, the statement is true.

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  • 7. 

    TRX clients who are Non-Members do not have to pay a Guest fee. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Non-members of TRX do not have to pay a guest fee. This means that if someone is a TRX client but not a member, they will not be charged any additional fee for using the facilities or services.

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  • 8. 

    The monthly fee for $21.98 bi-weekly is $____ monthly.

    Correct Answer
    47.62
    $47.62
    Explanation
    The monthly fee for $21.98 bi-weekly is $47.62 or $47.62. This can be calculated by multiplying the bi-weekly fee of $21.98 by 26 (the number of bi-weekly periods in a year) and then dividing by 12 (the number of months in a year). This calculation results in a monthly fee of $47.62.

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  • 9. 

    At what point does the 60 day comfort guarantee start?

    • A.

      The date the Member requests cancellation

    • B.

      The last payment date

    • C.

      The last day of access

    Correct Answer
    A. The date the Member requests cancellation
    Explanation
    The 60 day comfort guarantee starts on the date the Member requests cancellation. This means that if the Member decides to cancel their membership within 60 days of requesting it, they will be eligible for a refund or any other benefits included in the comfort guarantee. The guarantee period does not depend on the last payment date or the last day of access, but rather on the specific date when the Member initiates the cancellation process.

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  • 10. 

    Left behind shoes, clothing and jackets are donated or discarded after __ days.

    Correct Answer
    30
    30 days
    Explanation
    Left behind shoes, clothing, and jackets are donated or discarded after a certain number of days. In this case, the number of days is 30. After 30 days, these items are either donated to those in need or discarded if they are no longer usable.

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  • 11. 

    Left behind water bottles, food storage items, towels, personal grooming items are discarded or recycled after 48 hours. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because the items mentioned (water bottles, food storage items, towels, personal grooming items) are not discarded or recycled after 48 hours. The question does not provide any specific information or context to support this claim, so it is not a correct statement.

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  • 12. 

    Towels are included in the $249 Friends and Family Membership. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. The statement is incorrect because towels are not included in the $249 Friends and Family Membership.

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  • 13. 

    How many times in the year can an Associate take away and provide their 1 year Complimentary Membership to someone else?

    • A.

      Twice

    • B.

      Never

    • C.

      Once

    • D.

      Unlimited

    Correct Answer
    C. Once
    Explanation
    An Associate can only take away and provide their 1 year Complimentary Membership to someone else once in a year. This means that they can transfer the membership to another person only on one occasion within a year.

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  • 14. 

    Member QC22976375 wants to downgrade to Alternate Day. The bi-weekly rate would be $__ plus taxes.

    Correct Answer
    15
    15.00
    $15.00
    $15
    Explanation
    The correct answer is $15. The question states that the member wants to downgrade to Alternate Day and asks for the bi-weekly rate. Since the question does not specify the currency, we can assume it is in dollars. Therefore, the correct answer is $15.00 or $15, as both represent the same amount.

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  • 15. 

    Members in a 1 year commitment can only downgrade to Alternate Day after 3 months of greater. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In a 1 year commitment, members can only downgrade to Alternate Day after 3 months or more. This means that if a member wants to switch to an Alternate Day commitment, they must wait for at least 3 months before making the downgrade. Hence, the statement is true.

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  • 16. 

    Member AB23180251 would like to downgrade to Alternate day. When can they do this?

    • A.

      Feb 18/16

    • B.

      Anytime

    • C.

      Jan 1/17

    • D.

      Feb 18/17

    Correct Answer
    D. Feb 18/17
    Explanation
    Member AB23180251 can downgrade to Alternate day on Feb 18/17.

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  • 17. 

    As per the Consumer Protection Act, the Member has __ days to cancel after the day they receive a written copy of the agreement and the day all the services are available?

    Correct Answer
    10
    10 days
    Explanation
    As per the Consumer Protection Act, the Member has 10 days to cancel after the day they receive a written copy of the agreement and the day all the services are available.

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  • 18. 

    A GoodLife Member still in commitment is moving to Quebec permanently and wants to join Energie Cardio. The Member would pay an early buy out and then sign with Energie Cardio. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. The GoodLife Member who is still in commitment does not need to pay an early buyout to join Energie Cardio. They can transfer their membership to Energie Cardio without any additional fees or penalties.

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  • 19. 

    After __ days of a balance outstanding the membership will auto cancel and be sent to internal Collections.

    Correct Answer
    45
    45 days
    Explanation
    After 45 days of a balance outstanding, the membership will auto cancel and be sent to internal Collections. This means that if a member has an outstanding balance for 45 days, their membership will automatically be cancelled and their account will be transferred to the internal Collections department. This suggests that the organization has a policy in place to handle delinquent accounts and ensure that outstanding balances are addressed in a timely manner.

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  • 20. 

    After __ days of a balance outstanding it will be sent to External Collections.

    Correct Answer
    75
    75 days
    Explanation
    After 75 days of a balance outstanding, it will be sent to External Collections. The given answer of 75,75 days indicates that the balance will be sent to External Collections after 75 days.

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  • 21. 

    We charge $_ plus taxes bi-weekly for personal holds to maintain a no commitment Membership at the same rate.

    Correct Answer
    5
    $5
    $5.00
    5.00
    Explanation
    The given correct answer is 5, $5, $5.00, 5.00. This is because the question is asking for the charge amount for personal holds on a bi-weekly basis for a no commitment membership. The answer options provided are all different formats of representing the same amount, which is $5. Therefore, any of these options can be considered as the correct answer.

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  • 22. 

    How long are personal holds per calendar year?

    • A.

      3 months

    • B.

      6 months

    • C.

      9 months

    • D.

      12 months

    Correct Answer
    B. 6 months
    Explanation
    Personal holds are typically granted for a specific duration of time during which an individual can temporarily suspend or freeze certain activities or services. In this case, the correct answer suggests that personal holds are valid for a period of 6 months per calendar year. This means that an individual can request to put a hold on their activities or services for up to 6 months within a single calendar year.

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  • 23. 

    What is the personal hold option for former Extreme Members?

    • A.

      $5.00 plus taxes bi-weekly for 4 months

    • B.

      $0.00 for 4 months

    • C.

      $0.00 for 4 months and additional 2 months at $5.00 plus taxes bi-weekly

    • D.

      $5 plus taxes bi-weekly for 4 months and additional 2 months at $0

    Correct Answer
    C. $0.00 for 4 months and additional 2 months at $5.00 plus taxes bi-weekly
    Explanation
    The personal hold option for former Extreme Members is to pay $0.00 for the first 4 months and then pay an additional $5.00 plus taxes bi-weekly for the next 2 months.

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  • 24. 

    A $0 hold with access means the Members paps are on hold but Member still has access to use the Club. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A $0 hold with access means that the member's payments are on hold, but they still have access to use the club. Therefore, the statement is true.

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  • 25. 

    What is the cost per towel for the day and the monthly pap rate?

    • A.

      $2.00 per towel and $10.00 plus taxes monthly

    • B.

      $1.50 per towel and $10.83 plus taxes monthly

    • C.

      $2.00 per towel and $10.83 plus taxes monthly

    • D.

      $1.00 per towel and $10.00 plus taxes monthly

    Correct Answer
    C. $2.00 per towel and $10.83 plus taxes monthly
    Explanation
    The cost per towel for the day is $2.00, as stated in the first option. The monthly pap rate is $10.83 plus taxes, as stated in the second and third options. Therefore, the correct answer is $2.00 per towel and $10.83 plus taxes monthly.

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  • 26. 

    What is the cost for a single visit for Tanning or HydroMassage and the bi-weekly pap rate?

    • A.

      $6.50 plus taxes per visit and $7.00 plus taxes bi-weekly

    • B.

      $2.00 plus taxes per visit and $7.00 plus taxes bi-weekly

    • C.

      $6.50 plus taxes per visit and $5.00 plus taxes bi-weekly

    • D.

      $5.00 plus taxes per visit and $7.00 plus taxes bi-weekly

    Correct Answer
    A. $6.50 plus taxes per visit and $7.00 plus taxes bi-weekly
    Explanation
    The cost for a single visit for Tanning or HydroMassage is $6.50 plus taxes, and the bi-weekly pap rate is $7.00 plus taxes.

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  • 27. 

    Members can pre-pay up to 26 bi-weekly paps for their Tanning Membership. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Members cannot pre-pay up to 26 bi-weekly paps for their Tanning Membership. Therefore, the statement is false.

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  • 28. 

    Tanning sessions need to be spaced out by __ hours.

    Correct Answer
    48
    48 hours
    Explanation
    Tanning sessions need to be spaced out by 48 hours. This means that after one tanning session, you should wait for a period of 48 hours before going for another session. This is important to allow your skin to recover and prevent any potential damage from excessive exposure to UV rays. Waiting for 48 hours between sessions ensures that your skin has enough time to heal and reduces the risk of sunburn or other skin issues.

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  • 29. 

    The cost for Spray Tanning is $__ per session.

    Correct Answer
    25
    $25
    25.00
    $25.00
    Explanation
    The correct answer for the cost of Spray Tanning per session is $25. This is indicated by the options provided which all state the cost as $25 in different formats, including without decimals and with the dollar sign.

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  • 30. 

    What is the JUMP! drop in fee for the 1st child and the 2nd child?

    • A.

      1st $6.00 2nd $3.00

    • B.

      1st $5.00 2nd $2.00

    • C.

      1st $5.00 2nd $2.50

    • D.

      1st $6.00 2nd $2.00

    Correct Answer
    B. 1st $5.00 2nd $2.00
    Explanation
    The JUMP! drop in fee for the 1st child is $5.00 and for the 2nd child is $2.00.

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  • 31. 

    The cost for a JUMP! 10 visit pass is $__.

    Correct Answer
    45
    $45
    45.00
    $45.00
    Explanation
    The correct answer for the cost of a JUMP! 10 visit pass is $45. This is indicated by the options provided, which all state the cost as $45 in different formats (45, $45, 45.00, $45.00).

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  • 32. 

    There is a __ hour time limit for children being in the JUMP! facility.

    Correct Answer
    2
    2 hour
    Explanation
    The correct answer is "2, 2 hour". This means that there is a 2-hour time limit for children being in the JUMP! facility.

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  • 33. 

    Individual JUMP! Memberships can be coupled together for a combined bi-weekly or monthly due. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Individual JUMP! Memberships can be coupled together for a combined bi-weekly or monthly due. This means that if multiple individuals have JUMP! Memberships, they can combine their dues and pay a single bi-weekly or monthly fee. This allows for convenience and potentially cost savings for those who wish to share a membership.

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  • 34. 

    The bi-weekly pap rate for a small locker rental is $__ plus taxes.

    Correct Answer
    10
    $10.00
    $10.00
    10.00
    10.00
    $5
    $5.00
    5
    5.00
  • 35. 

    After __ hours, of "Your Locker will be Cut" signage being posted to remove contents, the day use lockers will be cut if locks have been left on.

    Correct Answer
    72
    72 hours
    Explanation
    After 72 hours, the "Your Locker will be Cut" signage will have been posted to remove contents. If locks have been left on the day use lockers during this time period, they will be cut.

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  • 36. 

    What is the monthly add on pap rate for Hot Yoga Classes?

    • A.

      $10.00 plus taxes

    • B.

      $21.67 plus taxes

    • C.

      $34.67 plus taxes

    • D.

      $65.00 plus taxes

    Correct Answer
    B. $21.67 plus taxes
    Explanation
    The monthly add-on pap rate for Hot Yoga Classes is $21.67 plus taxes.

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  • 37. 

    The maximum number of days a Member can purchase on a pass for Hot Yoga is __ days.

    Correct Answer
    20
    20 days
    Explanation
    The maximum number of days a Member can purchase on a pass for Hot Yoga is 20 days. This means that a Member can purchase a pass for up to 20 days of Hot Yoga classes.

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  • 38. 

    All of our pools are only chlorinated. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "All of our pools are only chlorinated" is false. This means that not all of the pools are only chlorinated. There might be other methods of pool sanitation used in addition to chlorination, such as UV treatment or saltwater systems.

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  • 39. 

    What is the website link for Members to book a squash court?

    Correct Answer
    https://engine.gigasports.com/login/goodlife
    engine.gigasports.com/login/goodlife
  • 40. 

    The number of sessions that can be purchased at the point of sale with the "LifeChanger Starter Packs” including the initial appointment is 4-7. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true. The "LifeChanger Starter Packs" include the initial appointment along with 4-7 sessions that can be purchased at the point of sale.

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  • 41. 

    Members have __ weeks to use the "Personal Training Starter Packs”.

    Correct Answer
    6
    6 weeks
    Explanation
    Members have a total of 6 weeks to use the "Personal Training Starter Packs".

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  • 42. 

    16 sessions are purchased with the “Foundations First” program. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement says that 16 sessions are purchased with the "Foundations First" program, but the correct answer is False. This means that the statement is not true and the "Foundations First" program does not include 16 sessions.

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  • 43. 

    Members have __ weeks to use the Personal Training “Foundations First”.

    Correct Answer
    12
    12 weeks
    Explanation
    Members have 12 weeks to use the Personal Training "Foundations First". This means that they have a total of 12 weeks to complete the program or take advantage of the personal training sessions offered. The phrase "12 weeks" is repeated to emphasize the time frame given to the members.

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  • 44. 

    How many weeks does a Member have to use Premium training?

    • A.

      52

    • B.

      64

    • C.

      48

    • D.

      54

    Correct Answer
    A. 52
    Explanation
    A Member has to use Premium training for 52 weeks. This suggests that the Premium training is available for a year, as there are 52 weeks in a year.

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  • 45. 

    Bristish Columbia and Manitoba have legislation that requires Members can cancel Personal Training, Memberships and other related services if they provide proof they have permanently moved over 30km away. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. British Columbia and Manitoba do not have legislation that requires members to cancel personal training, memberships, and other related services if they provide proof of permanently moving over 30km away.

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  • 46. 

    The minimum amount of money required at the time of signing for any Personal Training Agreement that is financed is __%.

    Correct Answer
    10
    10%
    Explanation
    The minimum amount of money required at the time of signing for any Personal Training Agreement that is financed is 10% of the total cost. This means that the individual must pay 10% of the total amount as a down payment when signing the agreement.

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  • 47. 

    What is a schedule B?

    • A.

      A form for the LifeChanger Appointment and Starter Packs

    • B.

      A form for Personal Training Financing/PT Calculator

    • C.

      A form for parental/guardian consent for underage Members

    Correct Answer
    B. A form for Personal Training Financing/PT Calculator
    Explanation
    A schedule B refers to a form used for Personal Training Financing or PT Calculator. This form is likely used to calculate the cost and financing options for personal training services. It may include information about payment plans, interest rates, and other financial details related to personal training.

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  • 48. 

    Members cannot use their Personal Training sessions while they have a personal training balance. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This statement is true because it states that members cannot use their Personal Training sessions while they have a personal training balance. This means that if a member still has sessions remaining in their personal training balance, they are not able to schedule or use those sessions until the balance is cleared.

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  • 49. 

    The maximum number of bi-weekly installments for Personal Training financing is __ bi-weekly paps.

    Correct Answer
    25
    Explanation
    The maximum number of bi-weekly installments for Personal Training financing is 25.

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  • 50. 

    Members have the option to setup their Personal Training financing to credit card only. True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because it states that members have the option to setup their Personal Training financing to credit card only. This implies that members can only choose credit card as a payment option for their Personal Training financing, which is not true. Members may have the option to choose other forms of payment such as cash, check, or other types of credit cards.

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