IR General Inquiry (Prod support/ Listings)

1.

True or False: If the customer with a paid listing request for changing his listing address and phone number, the rep should update it on Lincoln.

True

False

Paid listing changes for Business Name, Business Address, Business Phone Number and Main Category should be chattered to the Sales Rep. Email and URL should be updated in Salesforce.

Explanation

Paid listing changes for Business Name, Business Address, Business Phone Number and Main Category should be chattered to the Sales Rep. Email and URL should be updated in Salesforce.

2. True or False: You should omit an address from a main listing or additional listing on CSS as it will not affect the advertiser's print advertising.

True

False

You should never omit an address from a main listing or additional listing as it may affect the advertiser’s print advertising. The business office will handle those requests.

Explanation

You should never omit an address from a main listing or additional listing as it may affect the advertiser’s print advertising. The business office will handle those requests.

3. This button only appears on Lincoln if the advertiser has Listing Pro.

Non advertiser

Sources

Presence Scan

Presence

The presence scan feature is only available on Lincoln if the advertiser has Listing Pro. This suggests that the presence scan is a feature exclusive to advertisers who have subscribed to Listing Pro. It is not available for non-advertisers or users who do not have Listing Pro. The presence scan feature likely helps advertisers track and monitor their online presence and visibility on Lincoln.

Explanation

The presence scan feature is only available on Lincoln if the advertiser has Listing Pro. This suggests that the presence scan is a feature exclusive to advertisers who have subscribed to Listing Pro. It is not available for non-advertisers or users who do not have Listing Pro. The presence scan feature likely helps advertisers track and monitor their online presence and visibility on Lincoln.

4. ________________this allows advertisers with an active CTN (Call Tracking Number) to opt into recording incoming calls to the business. By adding this feature, advertisers can gain insights into sales and customer service efforts.

This feature, called "Call Recording," allows advertisers with an active CTN (Call Tracking Number) to choose to record incoming calls to their business. By opting into this feature, advertisers can gain valuable insights into their sales and customer service efforts by reviewing the recorded calls.

Explanation

This feature, called "Call Recording," allows advertisers with an active CTN (Call Tracking Number) to choose to record incoming calls to their business. By opting into this feature, advertisers can gain valuable insights into their sales and customer service efforts by reviewing the recorded calls.

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IR General InquIRy (Prod Support/ Listings)