Tpv Technology India Pvt. Ltd.

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| By VIKRAM SINGH
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VIKRAM SINGH
Community Contributor
Quizzes Created: 1 | Total Attempts: 116
Questions: 10 | Attempts: 116

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Tpv Technology India Pvt. Ltd. - Quiz

Quiz for ASP


Questions and Answers
  • 1. 

    In how much time call should be acknowledged in CRM ?

    • A.

      15 min

    • B.

      30 min.

    • C.

      60 min.

    • D.

      120 min.

    Correct Answer
    A. 15 min
    Explanation
    The call should be acknowledged in CRM within 15 minutes. This means that once a call is received, the CRM system should send an acknowledgment or response to the caller within 15 minutes. This is important for providing prompt customer service and ensuring that the caller knows their inquiry or concern has been received and will be addressed. Acknowledging calls in a timely manner helps to build customer trust and satisfaction.

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  • 2. 

    What is the Panel Resolution type in 43PFT5813S/94 ?

    • A.

      HD Ready

    • B.

      Full HD

    • C.

      Ultra HD

    • D.

      4K

    Correct Answer
    B. Full HD
    Explanation
    The Panel Resolution type in the 43PFT5813S/94 is Full HD. Full HD refers to a display resolution of 1920x1080 pixels, which provides a high-quality and detailed image. This resolution is commonly used in TVs and monitors to deliver crisp and clear visuals.

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  • 3. 

    Is FM available in SPA5128B/94 ?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given answer is False because the model number SPA5128B/94 does not support FM.

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  • 4. 

    What is the warranty period on SHE4305 ?

    • A.

      6 months

    • B.

      12 months

    • C.

      18 months

    • D.

      24 months

    Correct Answer
    B. 12 months
    Explanation
    The warranty period on SHE4305 is 12 months, which means that any defects or malfunctions in the product will be covered by the manufacturer for a year from the date of purchase. During this period, customers can get their product repaired or replaced free of charge if it meets the warranty terms and conditions. This provides assurance to the customers that they are protected against any manufacturing defects and can have peace of mind while using the product.

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  • 5. 

    What status should be selected in CRM for call transfer to other ASP?

    • A.

      Pending for TPV

    • B.

      Pending for CCT update

    • C.

      Bin Transfer Requested

    • D.

      Pending for Customer

    Correct Answer
    C. Bin Transfer Requested
    Explanation
    The correct answer is "Bin Transfer Requested". This status should be selected in CRM for a call transfer to another ASP. This suggests that there is a request to transfer a bin, which could refer to a physical container or storage unit, from one location to another. This status indicates that the transfer has been requested but has not yet been completed or confirmed.

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  • 6. 

    What is the warranty period on remote of Audio products ?

    • A.

      6 months

    • B.

      12 months

    • C.

      9 months

    • D.

      No warranty

    Correct Answer
    A. 6 months
    Explanation
    The warranty period on the remote of Audio products is 6 months. This means that if there are any defects or malfunctions in the remote within the first 6 months of purchase, it can be repaired or replaced free of charge. However, after this period, any issues with the remote would not be covered under warranty and the customer would have to bear the cost of repairs or replacement.

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  • 7. 

    Which Model has IPS panel ?

    • A.

      22 PFT5403S/94

    • B.

      32PHT4233S/94

    • C.

      43PFT5813S/94

    • D.

      65PUT6703S/94

    Correct Answer
    C. 43PFT5813S/94
    Explanation
    The model 43PFT5813S/94 has an IPS panel.

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  • 8. 

    Which model has recording function ?

    • A.

      SPA9060B/94

    • B.

      SPA9075B/94

    • C.

      SPA9080B/94

    • D.

      SPA9120B/94

    Correct Answer
    B. SPA9075B/94
    Explanation
    The model SPA9075B/94 has a recording function.

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  • 9. 

    What is the full form of MHL ?

    • A.

      Mobile High Link

    • B.

      Mobile High Defination Link

    • C.

      Mobile High Linkage

    • D.

      Mobility High Defination Link

    Correct Answer
    B. Mobile High Defination Link
    Explanation
    MHL stands for Mobile High Definition Link. It is a technology standard that allows mobile devices such as smartphones and tablets to connect to high-definition displays such as HDTVs and projectors. This enables users to mirror their device's screen onto a larger display and enjoy high-quality audio and video content.

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  • 10. 

     DOP is mandatory for closing Monitor & Signages repair calls in CRM ?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "DOP is mandatory for closing Monitor & Signages repair calls in CRM" is false. DOP (Date of Purchase) is not a mandatory requirement for closing Monitor & Signages repair calls in CRM. There may be other criteria or information needed to close these types of repair calls, but DOP is not one of them.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 11, 2020
    Quiz Created by
    VIKRAM SINGH
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