Chicago Taxi Pdi 2013

49 Questions | Total Attempts: 12161

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Chicago Taxi Exam Quizzes & Trivia

Questions and Answers
  • 1. 
    When people are ________. They overlook the weakness of their own culture but they also judge other cultures by their own standards.
    • A. 

      Culture struck

    • B. 

      Ethnocentric

    • C. 

      Over cultured

    • D. 

      Diverse

  • 2. 
    Choose the items below that show a driver is interested in providing for his/her passenger
    • A. 

      Make passengers feel welcome

    • B. 

      Make passengers feel important

    • C. 

      Inquire about the passenger’s comfort in the taxi

    • D. 

      All of the above

    • E. 

      None are correct

  • 3. 
    It is raining outside when an elderly passenger exits your taxi. What should you do to professional customer service skills?
    • A. 

      Ask the customer if they would like an umbrella to shield them from the rain, the door of their destination

    • B. 

      Tell the customer to have a pleasant day

    • C. 

      Give the customer the weather forecast for the day

    • D. 

      Offer to pick up the customer if she/he needs a ride again

    • E. 

      None of the above are correct

  • 4. 
    If a customer is complaining that you are driving too fast, what should you do?
    • A. 

      Tell the customer to put on his/her seatbelt

    • B. 

      Tell them that you are keeping up with the traffic

    • C. 

      Tell them that you are a professional and you know what you are doing

    • D. 

      Apologize to the customer and assure them that you will drive within the speed limit

    • E. 

      Ignore the customer and be concerned with reaching the destination on time

  • 5. 
    To save on fuel, you should turn off your engine when the taxi is going to be sitting
    • A. 

      5 seconds

    • B. 

      10 seconds

    • C. 

      15 seconds

    • D. 

      30 seconds

    • E. 

      45 seconds

  • 6. 
    A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport. What will you respond?
    • A. 

      In an angry voice, “What time is your flight and what airline are you traveling?”

    • B. 

      “What’s wrong with you, are you sick or something?”

    • C. 

      You pleasantly respond, “To which airport would you like me to take you sir?”

    • D. 

      Will you pay my ticket if I get caught speeding?

    • E. 

      None of the above

  • 7. 
    The primary goal in serving customers is
    • A. 

      Their money

    • B. 

      Their warmth

    • C. 

      Their friendship

    • D. 

      Their service and happy arrival

    • E. 

      Their satisfaction and eventual return business

  • 8. 
    The statement: “Cab drivers always drive recklessly if it means being first to pick up the customer”
    • A. 

      The truth

    • B. 

      The opinion of all customers

    • C. 

      Racism

    • D. 

      Stereotype

    • E. 

      None of the above

  • 9. 
    Which of the following is a major DON’T of exceptional customer service?
    • A. 

      I’m sorry

    • B. 

      I’ll try my best

    • C. 

      Can I help you?

    • D. 

      That ’s not my job

    • E. 

      Where are you going?

  • 10. 
    According to the video “The Difficult Guest” there are three types of guests.
    • A. 

      The Disruptive Guest, the Humble Guest and the Uninvited Guest

    • B. 

      The Disruptive Guest, the Distracted Guest, and the Disappointed Guest

    • C. 

      The Happy Guest, the Friendly Guest, and the Disappointed Guest

    • D. 

      The Disruptive Guest, the Friendly Guest, and the Tired Guest.

    • E. 

      None of the above

  • 11. 
    Chauffeurs who are excellent at Customer Service possess these…
    • A. 

      A positive attitude and personality

    • B. 

      The inability to broaden and stretch their capacity

    • C. 

      The ability to cope with change and remain flexible

    • D. 

      Enjoy working with and/for others

    • E. 

      1,3, and 4 are correct

  • 12. 
    There are four elements or parts in every form of communication
    • A. 

      The context/ environment

    • B. 

      The receiver

    • C. 

      The sender

    • D. 

      The message

    • E. 

      All of the above are correct

  • 13. 
    Examples of body language (or non-verbal communication) include
    • A. 

      Crossing fingers

    • B. 

      Thumbs up sign

    • C. 

      Maintaining eye contact

    • D. 

      Winking at the passenger

    • E. 

      All of the above are correct

  • 14. 
    Which is NOT a passenger need?
    • A. 

      The need to feel welcome

    • B. 

      The need to feel uncomfortable during the trip

    • C. 

      The need to feel important during the trip

    • D. 

      The need to be appreciated by the driver

    • E. 

      None of the above

  • 15. 
    Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off is result in ____ fine.
    • A. 

      $100.00

    • B. 

      $150.00

    • C. 

      $175.00

    • D. 

      $200.00

    • E. 

      None of the above are correct

  • 16. 
    Why is it important to ask open questions?
    • A. 

      So your passenger won’t be quiet

    • B. 

      To draw out ideas and feelings

    • C. 

      To encourage elaboration of needs and/or problems

    • D. 

      To ensure a good trip

    • E. 

      2 and 3 are correct

  • 17. 
    It is ALWAYS a good idea to...
    • A. 

      Drive as fast as possible

    • B. 

      Ask your customer questions about what they might like (radio station, turn on AC)

    • C. 

      Ask your customer for permission (example: Do you mind if I take an alternate rout)

    • D. 

      Find out why they need a ride

    • E. 

      2 and 3 are correct

  • 18. 
    As a professional public chauffeur you know that...
    • A. 

      Making a good impression includes showing a sincere interest in customers and their needs

    • B. 

      Appearance matters

    • C. 

      Customers should be considered guests in your vehicle and treated as such

    • D. 

      You are at an immediate disadvantage regarding impressions due to common stereotypes about you

    • E. 

      All of the above

  • 19. 
    In conflict resolution you should..
    • A. 

      Show openness

    • B. 

      Emphasize equality

    • C. 

      Express empathy

    • D. 

      Remain supportive

    • E. 

      All of the above

  • 20. 
    Satisfied visitors/customers benefit...
    • A. 

      The professional public chauffeur

    • B. 

      Stores

    • C. 

      Hotels

    • D. 

      Chicago

    • E. 

      All of the above

  • 21. 
    The following words; age, appearance, work location, income, ethnicity, describe which of these things?
    • A. 

      Diversity

    • B. 

      Empathy

    • C. 

      Dissatisfaction

    • D. 

      Ethnicity

  • 22. 
    The primary goal in serving customers is...
    • A. 

      Their money

    • B. 

      Their service and happy arrival

    • C. 

      Their satisfaction and eventual return business

    • D. 

      Their warmth

    • E. 

      Their purse or wallet

  • 23. 
    Diversity is defined as.
    • A. 

      Differences in political ideas

    • B. 

      Different things for the minority

    • C. 

      Race, gender, and sexual orientation

    • D. 

      Differences

    • E. 

      None of the above

  • 24. 
    The________ that we display impacts the outcome and the type of service we provide to our passengers.
    • A. 

      Name tag

    • B. 

      Service

    • C. 

      Posters

    • D. 

      Behavior

    • E. 

      None of the above

  • 25. 
                              can be harmful because they label a whole group of people without considering their individual difference.
    • A. 

      Name calling

    • B. 

      Stereotyping

    • C. 

      Rumors

    • D. 

      Categorizing

    • E. 

      All of the above