The 'Chicago Taxi PDI 2013' quiz assesses key skills for taxi drivers in Chicago, focusing on ethnocentric perspectives, passenger care, safe driving, and fuel efficiency. It prepares drivers for exceptional service and compliance with local regulations.
Make passengers feel welcome
Make passengers feel important
Inquire about the passenger’s comfort in the taxi
All of the above
None are correct
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Ask the customer if they would like an umbrella to shield them from the rain, the door of their destination
Tell the customer to have a pleasant day
Give the customer the weather forecast for the day
Offer to pick up the customer if she/he needs a ride again
None of the above are correct
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Tell the customer to put on his/her seatbelt
Tell them that you are keeping up with the traffic
Tell them that you are a professional and you know what you are doing
Apologize to the customer and assure them that you will drive within the speed limit
Ignore the customer and be concerned with reaching the destination on time
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5 seconds
10 seconds
15 seconds
30 seconds
45 seconds
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In an angry voice, “What time is your flight and what airline are you traveling?”
“What’s wrong with you, are you sick or something?”
You pleasantly respond, “To which airport would you like me to take you sir?”
Will you pay my ticket if I get caught speeding?
None of the above
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Their money
Their warmth
Their friendship
Their service and happy arrival
Their satisfaction and eventual return business
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The truth
The opinion of all customers
Racism
Stereotype
None of the above
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I’m sorry
I’ll try my best
Can I help you?
That ’s not my job
Where are you going?
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The Disruptive Guest, the Humble Guest and the Uninvited Guest
The Disruptive Guest, the Distracted Guest, and the Disappointed Guest
The Happy Guest, the Friendly Guest, and the Disappointed Guest
The Disruptive Guest, the Friendly Guest, and the Tired Guest.
None of the above
A positive attitude and personality
The inability to broaden and stretch their capacity
The ability to cope with change and remain flexible
Enjoy working with and/for others
1,3, and 4 are correct
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The context/ environment
The receiver
The sender
The message
All of the above are correct
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Crossing fingers
Thumbs up sign
Maintaining eye contact
Winking at the passenger
All of the above are correct
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The need to feel welcome
The need to feel uncomfortable during the trip
The need to feel important during the trip
The need to be appreciated by the driver
None of the above
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$100.00
$150.00
$175.00
$200.00
None of the above are correct
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So your passenger won’t be quiet
To draw out ideas and feelings
To encourage elaboration of needs and/or problems
To ensure a good trip
2 and 3 are correct
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Drive as fast as possible
Ask your customer questions about what they might like (radio station, turn on AC)
Ask your customer for permission (example: Do you mind if I take an alternate rout)
Find out why they need a ride
2 and 3 are correct
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Making a good impression includes showing a sincere interest in customers and their needs
Appearance matters
Customers should be considered guests in your vehicle and treated as such
You are at an immediate disadvantage regarding impressions due to common stereotypes about you
All of the above
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Show openness
Emphasize equality
Express empathy
Remain supportive
All of the above
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The professional public chauffeur
Stores
Hotels
Chicago
All of the above
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Diversity
Empathy
Dissatisfaction
Ethnicity
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Their money
Their service and happy arrival
Their satisfaction and eventual return business
Their warmth
Their purse or wallet
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Differences in political ideas
Different things for the minority
Race, gender, and sexual orientation
Differences
None of the above
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Name tag
Service
Posters
Behavior
None of the above
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Name calling
Stereotyping
Rumors
Categorizing
All of the above
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Always
Sometimes
Most of the time
Never
None of the above
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The Commissioner
A professional Public Chauffeur
The Mayor’s Office of Public Relations
The Department Business Affairs and Consumer Protection
All taxi affiliations
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Treat them according to the way you feel on that day
Annoy the passenger/customer
Argue with the passengers/customers until you know that they understand that you are right
Anticipate the passengers/ customer needs
Both 3 and 4 arc correct
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Tell the customer to put on his/her seatbelt
Tell them that you are a professional and you know what you are doing
Apologize to the customer and assure them that you will drive slower, then be sure to do that
Ignore the customer and be concerned with reaching the destination on time
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I'm off
Please catch another cab
You greet the customer and ask his/her destination and take them there
Explain to the customer that your have to get home to see your family
None of the above
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Department of Revenue
Department of Tourism
Department of Business Affairs and Consumer Protection
Department of Police
None of the above
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Chicago hosting more conventions
More revenue for the taxi driver
Higher price for souvenirs
More revenue for the city
Both 2 and 4 are correct
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To be listened to
Good customer service
To reach their destination safely
All of the above
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Being honest and showing integrity
Respecting and appreciating differences
Always being judgmental
Valuing characteristics that make each person different
1, 2 and 4 are correct
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Appearance
First impression
Communication
Attitude
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The proper attitude
The proper perspective
Good human relation skills
All of the above
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Experiences, emotions religion
Rudeness, hypersensitivity, emotions
Attitudes, experiences, beliefs
Hair color, fashion, style
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Over cultured
In culture struck
Ethnographic
Ethnocentric
Diverse
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The person sending the message
The person receiving the message
The environment in which the message is sent
The message itself
All of the above
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One foot
At least 3 feet
No more than 6 feet
It depends on the situation
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To reduce wear on your tires
To avoid collisions
To protect your passenger’s safety
To save gas
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50 mph
60 mph
70 mph
80 mph
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Tightening your gas cap
Removing excess weight from your vehicle
Always keeping your windows open
Using cruise control when driving on flat terrain
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20 mph
30 mph
40 mph
50 mph
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Hypermiling
Ecodriving
Shunpiking
Rat-running
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It saves gas
It reduces brake wear
It is better for your engine
All of the above
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All the time
On hilly terrain
On flat terrain
None of the above
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Driving with your windows down and NOT using the air conditioning
Using the air conditioning and NOT driving with vour windows down
Driving with your windows down AND using the air conditioning
None of the above
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To prevent debris from entering your gas tank
To reduce fire risks
To prevent thieves from siphoning your gas
To stop fuel from evaporating
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Quiz Review Timeline (Updated): Apr 19, 2023 +
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