Intro To Biz Comm Actual

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Questions: 60 | Attempts: 32

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Intro To Biz Comm Actual - Quiz


60-minute test with 60 questions. Good Luck!


Questions and Answers
  • 1. 

    Before his job interview, Raul put away his sunglasses and straightened his tie. He was thinking about his:

    • A.

      Communication skills

    • B.

      Verbal style

    • C.

      Image

    • D.

      None of these applies.

    Correct Answer
    C. Image
    Explanation
    The given answer, "Image," is correct because Raul is described as putting away his sunglasses and straightening his tie before a job interview. These actions suggest that he is concerned about his appearance and how he presents himself visually. This aligns with the concept of image, which refers to the way one is perceived by others based on their appearance, grooming, and overall presentation.

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  • 2. 

    Which one do you like?

    • A.

      The fancier a web site, the better the impression it will make on site visitors.

    • B.

      Customer inquiries that come from site visitors need not be answered because they are probably just from casual web browsers.

    • C.

      The customer service a company provides on the Internet should be just as courteous, professional, and prompt as other modes of customer service.

    • D.

      Providing live information on a web site is more trouble than it is worth.

    Correct Answer
    C. The customer service a company provides on the Internet should be just as courteous, professional, and prompt as other modes of customer service.
    Explanation
    The correct answer emphasizes the importance of providing excellent customer service on the Internet. It suggests that the level of customer service provided on the Internet should be on par with other modes of customer service, such as in-person or over the phone. This implies that companies should prioritize courteous, professional, and prompt responses to customer inquiries on their website, recognizing the significance of online customer interactions.

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  • 3. 

    Which of the following sentences includes an example of poor enunciation?

    • A.

      I'm so frustrated. I keep gettin' a busy signal when I call Mr. Owens.

    • B.

      Thank goodness Febuary is short, because it sure is gray and damp.

    • C.

      The stastistics clearly indicate that our sales strategy is working.

    • D.

      The realitor called to say she's set up three appointments for house tours

    Correct Answer
    A. I'm so frustrated. I keep gettin' a busy signal when I call Mr. Owens.
    Explanation
    The sentence "I'm so frustrated. I keep gettin' a busy signal when I call Mr. Owens." includes an example of poor enunciation because the word "getting" is pronounced as "gettin'" which is a colloquial or informal way of speaking.

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  • 4. 

    What is the most complex form of communication?

    • A.

      Telephone communication

    • B.

      Communication in print

    • C.

      Communication by e-mail

    • D.

      One-on-one communication

    Correct Answer
    D. One-on-one communication
    Explanation
    One-on-one communication is considered the most complex form of communication because it involves direct interaction between two individuals. It requires active listening, understanding non-verbal cues, and adapting communication style to the needs and preferences of the other person. Unlike telephone communication, communication in print, or communication by email, one-on-one communication allows for immediate feedback and the opportunity to clarify and address any misunderstandings in real-time.

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  • 5. 

    Which of the following describes appropriate use of a cellular phone?

    • A.

      This sentence has incorrect grammar.

    • B.

      This sentence has correct grammar.

    • C.

      A researcher calls a colleague from the study area in the library to ask if he needs anything.

    • D.

      An electrician keeps his cellular phone with him at all times and takes all calls. It is not unusual for him to finish a sentence with his current customer while he holds the phone up to answer a call.

    Correct Answer
    B. This sentence has correct grammar.
    Explanation
    The given correct answer is "This sentence has correct grammar." This answer is correct because the question is asking about the appropriate use of a cellular phone, and the sentence in question is about grammar, not about the appropriate use of a cellular phone. Therefore, it is the only answer that accurately addresses the question being asked.

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  • 6. 

    Because we want to take advantage of the furniture sales, we must choose the color schemes now.

    • A.

      Simple sentence

    • B.

      Compound sentence

    • C.

      Complex sentence

    • D.

      Option 4

    Correct Answer
    C. Complex sentence
    Explanation
    The given sentence is a complex sentence because it contains two independent clauses connected by the subordinating conjunction "because." The first independent clause is "Because we want to take advantage of the furniture sales," and the second independent clause is "we must choose the color schemes now." The subordinating conjunction "because" shows the cause and effect relationship between the two clauses.

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  • 7. 

    Which of the following rules applies to the use of customers' names?

    • A.

      You should learn your customers' first names only; it's more friendly.

    • B.

      Address customers by surname unless a customer invites you to use his or her first name.

    • C.

      You deal with so many customers during the day that it's only confusing to try to remember anyone's name.

    • D.

      Don't address customers by name; they feel it is a violation of their privacy.

    Correct Answer
    B. Address customers by surname unless a customer invites you to use his or her first name.
    Explanation
    The correct answer is to address customers by surname unless a customer invites you to use his or her first name. This rule ensures professionalism and respect towards customers by default, while also allowing for a more personalized approach if the customer prefers it. It strikes a balance between maintaining a level of formality and acknowledging the individual preferences of each customer.

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  • 8. 

    Which of the following describes an appropriate way to receive customers?

    • A.

      A secretary behind a big glass window occasionally smiles out upon the waiting customers.

    • B.

      Employees bustle through a front office; they assume waiting customers have been greeted by the receptionist, even though she is not at her desk at the moment.

    • C.

      A woman behind a desk nods at people who come up to her desk while she talks on the phone, then motions for them to be seated in a chair on the other side of the room.

    • D.

      A receptionist just inside the door greets everyone who enters, even though she is busy with work at her desk.

    Correct Answer
    D. A receptionist just inside the door greets everyone who enters, even though she is busy with work at her desk.
    Explanation
    The correct answer is a receptionist just inside the door greets everyone who enters, even though she is busy with work at her desk. This is an appropriate way to receive customers because it shows that the company values customer service and wants to make a positive first impression. Even though the receptionist may be busy, acknowledging and greeting customers demonstrates attentiveness and professionalism.

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  • 9. 

    Which of the following are internal customers for a worker in a flower shop?

    • A.

      The people who work at the dry cleaning establishment next door

    • B.

      The truck drivers for the wholesale florist, from which the shop gets its flowers

    • C.

      The woman who wants to put a poster in the window about a charity craft sale

    • D.

      The man who orders flowers for his mother on Mother's Day

    Correct Answer
    B. The truck drivers for the wholesale florist, from which the shop gets its flowers
    Explanation
    The truck drivers for the wholesale florist are considered internal customers for a worker in a flower shop because they are part of the supply chain process and play a crucial role in delivering the flowers to the shop. They are directly involved in the shop's operations and contribute to its overall success.

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  • 10. 

    Which one do you like?

    • A.

      Option 1

    • B.

      Option 2

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Option 1
  • 11. 

    Just between you and I, let me assure you that Shelley was the cause of the problems.

    • A.

      This sentence has incorrect grammar.

    • B.

        This sentence has correct grammar.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. This sentence has incorrect grammar.
    Explanation
    The given sentence "Just between you and I, let me assure you that Shelley was the cause of the problems" has incorrect grammar. The pronoun "I" should be replaced with "me" because it is the object of the preposition "between." The correct form should be "Just between you and me."

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  • 12. 

    Which of the following is a guideline for effective participation in a meeting?

    • A.

      Improve decision making

    • B.

      Arrive on time

    • C.

      Be an active participant

    • D.

      All of the above are guidelines

    Correct Answer
    D. All of the above are guidelines
    Explanation
    All of the options listed - improving decision making, arriving on time, and being an active participant - are guidelines for effective participation in a meeting. Improving decision making is important as it ensures that the meeting is productive and helps in achieving the desired outcomes. Arriving on time is crucial as it shows respect for others' time and allows the meeting to start and progress smoothly. Being an active participant involves actively engaging in discussions, sharing ideas, and contributing to the meeting's objectives. These guidelines collectively contribute to a successful and effective meeting.

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  • 13. 

    Hollywood California and Hollywood, Florida are two well-known cities.

    • A.

      This sentence is incorrect.

    • B.

      This sentence is correct.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. This sentence is incorrect.
    Explanation
    The given answer is correct because the sentence "Hollywood California and Hollywood, Florida are two well-known cities" is grammatically incorrect. The correct sentence should be "Hollywood, California and Hollywood, Florida are two well-known cities." The correct sentence uses commas to separate the city and state names, whereas the incorrect sentence does not.

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  • 14. 

    The three main parts of the delivery of an oral presentation are ____.

    • A.

      Vocal qualities, nonverbal symbols, and visual aids

    • B.

      Dress, visual aids, and nonverbal symbols

    • C.

      Nonverbal symbols, statistics, and vocal qualities

    • D.

      Statistics, nonverbal symbols, and dress

    Correct Answer
    A. Vocal qualities, nonverbal symbols, and visual aids
    Explanation
    The correct answer is vocal qualities, nonverbal symbols, and visual aids. These three parts are essential for delivering an effective oral presentation. Vocal qualities refer to the tone, volume, and clarity of the speaker's voice, which can greatly impact the audience's understanding and engagement. Nonverbal symbols, such as body language and facial expressions, also play a crucial role in conveying the speaker's message and establishing a connection with the audience. Visual aids, such as slides or props, help to enhance the presentation by providing visual support and reinforcing key points.

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  • 15. 

    Which of the following is not a common attention-getting technique?

    • A.

      Anecdotes

    • B.

      Statistics

    • C.

      Summaries

    • D.

      All of the above are common attention-getting techniques

    Correct Answer
    C. Summaries
    Explanation
    Summaries are not a common attention-getting technique because they typically provide a condensed overview of information rather than capturing the reader's attention. Anecdotes and statistics, on the other hand, can be effective in grabbing attention by appealing to emotions or presenting compelling data. Therefore, the correct answer is summaries.

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  • 16. 

    Because we want to take advantage of the furniture sales, we must choose the color schemes now

    • A.

      Simple sentence

    • B.

      Compound sentence

    • C.

      Complex sentence

    • D.

      Option 4

    Correct Answer
    C. Complex sentence
    Explanation
    The given sentence is a complex sentence because it consists of two independent clauses connected by the coordinating conjunction "because". The first independent clause is "Because we want to take advantage of the furniture sales" and the second independent clause is "we must choose the color schemes now". These two clauses are related and dependent on each other to convey the complete meaning of the sentence.

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  • 17. 

    You can make a positive impact on a meeting if you ____.

    • A.

      Put down ideas that you consider impractical

    • B.

      Discuss ideas even if it means arguing

    • C.

      Reject personal goals if they conflict with group goals

    • D.

      Consider only the supervisor's ideas

    Correct Answer
    C. Reject personal goals if they conflict with group goals
    Explanation
    Rejecting personal goals if they conflict with group goals is the correct answer because it demonstrates a willingness to prioritize the collective objectives over individual interests. By doing so, one can contribute to a productive and harmonious meeting environment where the focus is on achieving the best outcomes for the group as a whole. This approach fosters collaboration, cooperation, and effective decision-making, ultimately leading to a positive impact on the meeting.

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  • 18. 

     Cliff asked for permission from both Sondra and me.

    • A.

      This sentence has incorrect grammar.

    • B.

      This sentence has correct grammar.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    B. This sentence has correct grammar.
    Explanation
    The given sentence "Cliff asked for permission from both Sondra and me" is grammatically correct. The use of "both" indicates that Cliff asked for permission from two people, Sondra and the speaker (me). The pronoun "me" is correctly used as the object of the preposition "from." Therefore, the sentence is grammatically accurate.

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  • 19. 

    Participants at meetings ____.

    • A.

      Cannot be late even for an 8:00 a.m. meeting

    • B.

      Need to pay attention to where they will sit

    • C.

      Need to see an agenda for all meetings

    • D.

      All of the above are important for participants of meetings

    Correct Answer
    D. All of the above are important for participants of meetings
    Explanation
    Participants at meetings need to be punctual, as being late can disrupt the flow of the meeting and waste time. They also need to pay attention to where they will sit, as seating arrangements can affect communication and collaboration. Additionally, participants should see an agenda for all meetings to have a clear understanding of the purpose, topics, and objectives of the meeting. Therefore, all of the above options are important for participants of meetings.

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  • 20. 

    Which statement does not contain a dangling expression?

    • A.

      Eric informed Jason about the policy changes, but he doesn't like the changes.

    • B.

      Abraham Lincoln wrote the Gettysburg Address while traveling to Gettysburg on the back of an envelope.

    • C.

      During a trip to the Boston office, the auditor will review the financial reports.

    • D.

      While reviewing the corporate report, a few discrepancies were found.

    Correct Answer
    C. During a trip to the Boston office, the auditor will review the financial reports.
    Explanation
    The statement "During a trip to the Boston office, the auditor will review the financial reports" does not contain a dangling expression. This is because the subject "the auditor" is clearly stated and is the one performing the action of reviewing the financial reports. There is no ambiguity or confusion about who is doing the action in this statement.

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  • 21. 

    We recently traveled to Virginia, and went down the Potomac River.

    • A.

      This sentence has incorrect punctuation.

    • B.

      This sentence has correct punctuation.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. This sentence has incorrect punctuation.
    Explanation
    The given correct answer is "This sentence has incorrect punctuation." The sentence provided does not have any punctuation marks, such as commas or periods, which are necessary for proper sentence structure. Therefore, it is correct to say that the sentence has incorrect punctuation.

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  • 22. 

    What occurs during the exchange stage of a conversation?

    • A.

      The person who initiated the conversation states his purpose.

    • B.

      The parties greet each other.

    • C.

      One person makes a signal that the conversation is nearing an end.

    • D.

      The parties conduct business.

    Correct Answer
    D. The parties conduct business.
    Explanation
    During the exchange stage of a conversation, the parties engage in the actual conversation and conduct business. This is when they exchange information, ideas, or opinions related to the topic of discussion. It involves a back-and-forth communication where both parties actively participate and contribute to the conversation. The exchange stage is where the main content of the conversation takes place, allowing the parties to share their thoughts, ask questions, and provide responses or solutions.

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  • 23. 

    After they examined the samples they placed a large order How many punctuation marks are missing?

    • A.

      One

    • B.

      Two

    • C.

      Three

    • D.

      Four

    Correct Answer
    B. Two
    Explanation
    The given question is asking about the number of missing punctuation marks in the statement "After they examined the samples they placed a large order." The statement is missing two punctuation marks, specifically a comma after "samples" and a period at the end of the sentence.

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  • 24. 

    Which one do you like?

    • A.

      Option 1

    • B.

      Option 2

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Option 1
  • 25. 

    Sheryl, accompanied ____ her family, arrived at the Leadership Awards banquet.

    • A.

      A. by

    • B.

      B. with

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. A. by
    Explanation
    Sheryl arrived at the Leadership Awards banquet accompanied by her family.

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  • 26. 

    Determine which of the following sentences is written correctly.

    • A.

      The newspaper printed John's off-the-cuff comments.

    • B.

      The newspaper printed John's off the cuff comments.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. The newspaper printed John's off-the-cuff comments.
    Explanation
    The correct sentence is "The newspaper printed John's off-the-cuff comments." The phrase "off-the-cuff" is a hyphenated compound adjective that describes the type of comments made by John. The hyphen is necessary to connect the words "off" and "the-cuff" and to indicate that they function as a single adjective modifying the noun "comments."

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  • 27. 

    How many punctuation marks are missing?  Our marketing colleague Barbara Jones assisted us in our sales forecasts

    • A.

      One

    • B.

      Two

    • C.

      Three

    • D.

      Four

    Correct Answer
    A. One
    Explanation
    The given sentence has one missing punctuation mark. The correct punctuation mark that is missing is a comma. It should be written as "Our marketing colleague, Barbara Jones, assisted us in our sales forecasts." The comma is needed to separate the appositive phrase "Barbara Jones" from the rest of the sentence.

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  • 28. 

    Identify the statement that is written correctly.

    • A.

      "Although you express yourself well, she said, you should proofread more carefully."

    • B.

      He said, "This dictionary is out of date."

    • C.

      How would you like to make a presentation next week? the supervisor asked.

    • D.

      Rafael said "that he planned to schedule a planning committee meeting soon."

    Correct Answer
    B. He said, "This dictionary is out of date."
    Explanation
    The statement "He said, 'This dictionary is out of date.'" is written correctly because it follows the proper punctuation and formatting rules for quoting someone's words. The quotation marks are used to indicate the exact words spoken by someone, and the comma is placed before the closing quotation mark to separate the reporting clause from the quoted words.

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  • 29. 

      We want to expand our business, but this will require a great deal of ____________.

    • A.

      Capitol

    • B.

      Capital

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    B. Capital
    Explanation
    The correct answer is "capital". In the context of expanding a business, capital refers to the funds or financial resources needed to invest in the growth and development of the business. This could include funds for purchasing new equipment, hiring additional staff, opening new locations, or investing in marketing and advertising. Without sufficient capital, it would be challenging to successfully expand the business.

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  • 30. 

    Judy acted ____ she were angry ____ her coworkers.

    • A.

      As if, with

    • B.

      As if, at

    • C.

      Like, at

    • D.

      Like with

    Correct Answer
    A. As if, with
    Explanation
    The correct answer is "as if, with". This is because the phrase "as if" is used to indicate a hypothetical or unreal situation, suggesting that Judy is not actually angry with her coworkers. The word "with" is used to indicate the emotion or feeling that Judy is portraying, in this case, anger. Therefore, the correct phrase is "as if she were angry with her coworkers."

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  • 31. 

    During his job interview, Raul spoke clearly and listened attentively. He was thinking about his:

    • A.

      Image

    • B.

      Colloquialisms

    • C.

      None of these applies

    • D.

      Non-verbal cues

    Correct Answer
    D. Non-verbal cues
    Explanation
    During a job interview, Raul's clear speech and attentive listening indicate that he was also considering his non-verbal cues. Non-verbal cues refer to the communication expressed through body language, facial expressions, gestures, and eye contact. Raul's awareness of these cues suggests that he was conscious of how he presented himself physically during the interview, which can greatly impact the impression he made on the interviewer.

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  • 32. 

    Determine which of the following sentences is punctuated correctly.

    • A.

       

    • B.

      Tell the customer what you think and indicate that that's the best you can do.

    • C.

      Tell the customer you don't know, but will find out and contact him or her later.

    • D.

      Make up an answer and sound knowledgeable to reassure the customer.

    Correct Answer
    C. Tell the customer you don't know, but will find out and contact him or her later.
    Explanation
    The correct answer is "Tell the customer you don't know, but will find out and contact him or her later." This sentence is punctuated correctly because it uses proper punctuation marks, such as commas and periods, and follows the rules of grammar and sentence structure. It effectively communicates the intended message to the customer.

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  • 33. 

    When you have to give an oral presentation without warning, what kind of a presentation are you giving?

    • A.

      Impromptu

    • B.

      Textual presentation

    • C.

      Both impromptu and textual presentation

    • D.

      None of the above are correct

    Correct Answer
    A. Impromptu
    Explanation
    When you have to give an oral presentation without warning, you are giving an impromptu presentation. This means that you are speaking without any prior preparation or planning. It requires you to think on your feet and deliver a speech or presentation spontaneously.

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  • 34. 

    When selecting a seat for a meeting, ____.

    • A.

      Arrive just before the meeting begins and take the most convenient seat

    • B.

      Take any seat, because seating is of little importance

    • C.

      Sit next to a "troublemaker" so that you can better control him or her (especially if you are somewhat quiet)

    • D.

      Choose your seat with your purpose in mind

    Correct Answer
    A. Arrive just before the meeting begins and take the most convenient seat
    Explanation
    The correct answer suggests that when selecting a seat for a meeting, it is advisable to arrive just before the meeting begins and take the most convenient seat. This implies that it is important to be punctual and considerate of others by not claiming a seat too early. Additionally, choosing the most convenient seat ensures that one can have easy access to any necessary materials or resources during the meeting.

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  • 35. 

    Which one do you like?

    • A.

      Option 1

    • B.

      Option 2

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Option 1
  • 36. 

    Which one do you like?

    • A.

      Option 1

    • B.

      Option 2

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Option 1
  • 37. 

    Identify the statement that is written correctly.

    • A.

      "Although you express yourself well, she said, you should proofread more carefully."

    • B.

      He said, "This dictionary is out of date."

    • C.

      How would you like to make a presentation next week? the supervisor asked.

    • D.

      Rafael said "that he planned to schedule a planning committee meeting soon."

    Correct Answer
    B. He said, "This dictionary is out of date."
    Explanation
    The given statement is written correctly because it follows the correct punctuation and capitalization rules for incorporating a direct quotation within a sentence. The quotation is enclosed in quotation marks and is attributed to the speaker "He said." The punctuation is also correctly placed with the comma inside the closing quotation mark.

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  • 38. 

    Which of the following is a result of providing calm, professional service?

    • A.

      Customers routinely take advantage of such service providers.

    • B.

      Customers become emotional, trying to get some sympathy out of the service provider.

    • C.

      Customers get discouraged by the lack of attentiveness and go elsewhere.

    • D.

      Customers appreciate that type of service and are more likely to behave in a similar manner.

    Correct Answer
    D. Customers appreciate that type of service and are more likely to behave in a similar manner.
    Explanation
    When customers receive calm, professional service, they are more likely to appreciate it and feel satisfied with their experience. This positive interaction can lead to customers behaving in a similar manner, showing respect and appreciation towards the service provider. This can result in a mutually beneficial relationship where the customers continue to seek out the services of the provider and potentially recommend them to others.

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  • 39. 

    Since you recently moved to a new office, does your company ___________ reflect your new address and phone number?

    • A.

      Stationairy

    • B.

      Stationery

    • C.

      Stationiry

    • D.

      Stationary

    Correct Answer
    D. Stationary
    Explanation
    The correct answer is "stationary." This is because "stationary" refers to something that is not moving or fixed in one place, such as office supplies. In the given question, it is asking whether the company's office supplies, like letterheads and business cards, reflect the new address and phone number. Therefore, "stationary" is the correct spelling and choice in this context.

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  • 40. 

    Which of the following sentences is punctuated correctly?

    • A.

      Carrie's garden has all native plants and the birds and insects flock to it.

    • B.

      Carrie's garden has all native plants, and the birds and insects flock to it.

    • C.

      Carrie's garden, has all native plants, and the birds and insects flock to it.

    • D.

      Carrie's garden has all native plants, and the birds, and insects flock to it.

    Correct Answer
    B. Carrie's garden has all native plants, and the birds and insects flock to it.
    Explanation
    The correct answer is "Carrie's garden has all native plants, and the birds and insects flock to it." This sentence is punctuated correctly because it uses a comma before the coordinating conjunction "and" to separate two independent clauses. Additionally, it correctly uses commas to separate items in a list (birds and insects).

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  • 41. 

    Which of the following is a good example of an apology made to a customer for a mix-up in an order?

    • A.

      "I'm sorry about that, sir. Let me see what you should have received and I can correct the order for you right away."

    • B.

      "Oh, I'm sorry, that must have happened during the night shift. I can fix that for you."

    • C.

      "Well, I didn't take your original order, but I can place a new order for you."

    • D.

      "Oh, one of the trainees probably input the order incorrectly. Sorry about that."

    Correct Answer
    A. "I'm sorry about that, sir. Let me see what you should have received and I can correct the order for you right away."
    Explanation
    The correct answer is "I'm sorry about that, sir. Let me see what you should have received and I can correct the order for you right away." This response acknowledges the mistake, shows empathy by apologizing, and offers a solution to fix the mix-up in the order promptly. It demonstrates a customer-focused approach and a willingness to take responsibility for the error.

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  • 42. 

    Determine which of the following sentences is punctuated correctly.

    • A.

      Fifty five e-mail messages were waiting for me about the delayed shipment.

    • B.

      Fifty-five e-mail messages were waiting for me about the delayed shipment.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    B. Fifty-five e-mail messages were waiting for me about the delayed shipment.
    Explanation
    The correct answer is "Fifty-five e-mail messages were waiting for me about the delayed shipment." This sentence is punctuated correctly because it uses a hyphen to connect the words "Fifty" and "five" when expressing the number 55. Hyphens are used to join compound numbers from twenty-one to ninety-nine.

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  • 43. 

    The correct word division for “motivated” is:

    • A.

      Mo-ti-vat-ed

    • B.

      Mo-tivat-ed

    • C.

      Moti-vat-ed

    • D.

      Moti-vated

    Correct Answer
    A. Mo-ti-vat-ed
    Explanation
    The correct word division for "motivated" is "mo-ti-vat-ed" because each syllable is divided correctly: "mo-ti-vat-ed".

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  • 44. 

    Determine which of the following sentences is written correctly.

    • A.

      We plan to add 4 or 5 new employees by January.

    • B.

      We plan to add four or five new employees by January.

    • C.

      We plan to add 4-or 5-new employees by January.

    • D.

      Option 4

    Correct Answer
    A. We plan to add 4 or 5 new employees by January.
    Explanation
    The correct answer is "We plan to add 4 or 5 new employees by January." This sentence is written correctly because it uses the numerical digits "4" and "5" to represent the number of employees, which is appropriate in this context. Additionally, the use of the word "or" correctly indicates that the number of employees being added could be either 4 or 5.

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  • 45. 

    Dana wants to __________ your company that she will do whatever it takes to keep your business.

    • A.

      Ensure

    • B.

      Insure

    • C.

      Assure

    • D.

      Essure

    Correct Answer
    C. Assure
    Explanation
    The word "assure" means to give confidence or make someone feel certain about something. In this context, Dana wants to convince or persuade your company that she is committed to doing whatever is necessary to retain your business. The other options, "ensure," "insure," and "essure," do not convey the same meaning of providing confidence or making someone feel certain.

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  • 46. 

    I suggest that you _________ with your building immediately.

    • A.

      Precede

    • B.

      Proceed

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    B. Proceed
    Explanation
    The correct answer is "proceed". In this context, "proceed" means to continue or take action. The sentence suggests that the speaker is advising someone to take action or move forward with their building project.

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  • 47. 

    A message that meets the requirements of any law is a(n):

    • A.

      Legal message

    • B.

      Informal message

    • C.

      Formal message

    • D.

      Downward message

    Correct Answer
    A. Legal message
    Explanation
    A message that meets the requirements of any law is considered a legal message. This means that the message complies with all relevant laws and regulations, ensuring that it is legally acceptable and valid. It may include specific language or formatting that is required by law, and it is important for organizations to ensure that their messages are legally compliant to avoid any potential legal issues or consequences.

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  • 48. 

    Determine which of the following sentences is written correctly.

    • A.

      We are striving to be No. One in customer service.

    • B.

      We are striving to be No. 1 in customer service.

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. We are striving to be No. One in customer service.
    Explanation
    The correct answer is "We are striving to be No. 1 in customer service." The sentence is written correctly because it uses the numerical digit "1" instead of the word "One" to represent the number one.

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  • 49. 

    Which phrase contains vague words?

    • A.

      A #10 envelope

    • B.

      Just a few pieces

    • C.

      3 boxes of pens

    • D.

      5 containers of paperclips

    Correct Answer
    B. Just a few pieces
    Explanation
    The phrase "just a few pieces" contains vague words because it does not provide specific information about the quantity of pieces. "Just" and "few" are subjective terms that can vary depending on the individual's interpretation. It does not give a clear indication of how many pieces are being referred to, making it vague.

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  • 50. 

    This stock transaction will definitely ___________ our financial future.

    • A.

      Affect

    • B.

      Effect

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Affect
    Explanation
    The correct answer is "affect". The word "affect" is a verb that means to have an impact or influence on something. In the context of the sentence, the stock transaction will have an effect on our financial future, indicating that it will impact or influence it in some way. Therefore, "affect" is the appropriate word choice here.

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