Intro To Biz Comm Actual

60 Questions

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Intro To Biz Comm Actual

60-minute test with 60 questions. Good Luck!


Questions and Answers
  • 1. 
    Before his job interview, Raul put away his sunglasses and straightened his tie. He was thinking about his:
    • A. 

      Communication skills

    • B. 

      Verbal style

    • C. 

      Image

    • D. 

      None of these applies.

  • 2. 
    Which one do you like?
    • A. 

      The fancier a web site, the better the impression it will make on site visitors.

    • B. 

      Customer inquiries that come from site visitors need not be answered because they are probably just from casual web browsers.

    • C. 

      The customer service a company provides on the Internet should be just as courteous, professional, and prompt as other modes of customer service.

    • D. 

      Providing live information on a web site is more trouble than it is worth.

  • 3. 
    Which of the following sentences includes an example of poor enunciation?
    • A. 

      I'm so frustrated. I keep gettin' a busy signal when I call Mr. Owens.

    • B. 

      Thank goodness Febuary is short, because it sure is gray and damp.

    • C. 

      The stastistics clearly indicate that our sales strategy is working.

    • D. 

      The realitor called to say she's set up three appointments for house tours

  • 4. 
    What is the most complex form of communication?
    • A. 

      Telephone communication

    • B. 

      Communication in print

    • C. 

      Communication by e-mail

    • D. 

      One-on-one communication

  • 5. 
    Which of the following describes appropriate use of a cellular phone?
    • A. 

      This sentence has incorrect grammar.

    • B. 

      This sentence has correct grammar.

    • C. 

      A researcher calls a colleague from the study area in the library to ask if he needs anything.

    • D. 

      An electrician keeps his cellular phone with him at all times and takes all calls. It is not unusual for him to finish a sentence with his current customer while he holds the phone up to answer a call.

  • 6. 
    Because we want to take advantage of the furniture sales, we must choose the color schemes now.
    • A. 

      Simple sentence

    • B. 

      Compound sentence

    • C. 

      Complex sentence

    • D. 

      Option 4

  • 7. 
    Which of the following rules applies to the use of customers' names?
    • A. 

      You should learn your customers' first names only; it's more friendly.

    • B. 

      Address customers by surname unless a customer invites you to use his or her first name.

    • C. 

      You deal with so many customers during the day that it's only confusing to try to remember anyone's name.

    • D. 

      Don't address customers by name; they feel it is a violation of their privacy.

  • 8. 
    Which of the following describes an appropriate way to receive customers?
    • A. 

      A secretary behind a big glass window occasionally smiles out upon the waiting customers.

    • B. 

      Employees bustle through a front office; they assume waiting customers have been greeted by the receptionist, even though she is not at her desk at the moment.

    • C. 

      A woman behind a desk nods at people who come up to her desk while she talks on the phone, then motions for them to be seated in a chair on the other side of the room.

    • D. 

      A receptionist just inside the door greets everyone who enters, even though she is busy with work at her desk.

  • 9. 
    Which of the following are internal customers for a worker in a flower shop?
    • A. 

      The people who work at the dry cleaning establishment next door

    • B. 

      The truck drivers for the wholesale florist, from which the shop gets its flowers

    • C. 

      The woman who wants to put a poster in the window about a charity craft sale

    • D. 

      The man who orders flowers for his mother on Mother's Day

  • 10. 
    Which one do you like?
    • A. 

      Option 1

    • B. 

      Option 2

    • C. 

      Option 3

    • D. 

      Option 4

  • 11. 
    Just between you and I, let me assure you that Shelley was the cause of the problems.
    • A. 

      This sentence has incorrect grammar.

    • B. 

        This sentence has correct grammar.

    • C. 

      Option 3

    • D. 

      Option 4

  • 12. 
    Which of the following is a guideline for effective participation in a meeting?
    • A. 

      Improve decision making

    • B. 

      Arrive on time

    • C. 

      Be an active participant

    • D. 

      All of the above are guidelines

  • 13. 
    Hollywood California and Hollywood, Florida are two well-known cities.
    • A. 

      This sentence is incorrect.

    • B. 

      This sentence is correct.

    • C. 

      Option 3

    • D. 

      Option 4

  • 14. 
    The three main parts of the delivery of an oral presentation are ____.
    • A. 

      Vocal qualities, nonverbal symbols, and visual aids

    • B. 

      Dress, visual aids, and nonverbal symbols

    • C. 

      Nonverbal symbols, statistics, and vocal qualities

    • D. 

      Statistics, nonverbal symbols, and dress

  • 15. 
    Which of the following is not a common attention-getting technique?
    • A. 

      Anecdotes

    • B. 

      Statistics

    • C. 

      Summaries

    • D. 

      All of the above are common attention-getting techniques

  • 16. 
    Because we want to take advantage of the furniture sales, we must choose the color schemes now
    • A. 

      Simple sentence

    • B. 

      Compound sentence

    • C. 

      Complex sentence

    • D. 

      Option 4

  • 17. 
    You can make a positive impact on a meeting if you ____.
    • A. 

      Put down ideas that you consider impractical

    • B. 

      Discuss ideas even if it means arguing

    • C. 

      Reject personal goals if they conflict with group goals

    • D. 

      Consider only the supervisor's ideas

  • 18. 
     Cliff asked for permission from both Sondra and me.
    • A. 

      This sentence has incorrect grammar.

    • B. 

      This sentence has correct grammar.

    • C. 

      Option 3

    • D. 

      Option 4

  • 19. 
    Participants at meetings ____.
    • A. 

      Cannot be late even for an 8:00 a.m. meeting

    • B. 

      Need to pay attention to where they will sit

    • C. 

      Need to see an agenda for all meetings

    • D. 

      All of the above are important for participants of meetings

  • 20. 
    Which statement does not contain a dangling expression?
    • A. 

      Eric informed Jason about the policy changes, but he doesn't like the changes.

    • B. 

      Abraham Lincoln wrote the Gettysburg Address while traveling to Gettysburg on the back of an envelope.

    • C. 

      During a trip to the Boston office, the auditor will review the financial reports.

    • D. 

      While reviewing the corporate report, a few discrepancies were found.

  • 21. 
    We recently traveled to Virginia, and went down the Potomac River.
    • A. 

      This sentence has incorrect punctuation.

    • B. 

      This sentence has correct punctuation.

    • C. 

      Option 3

    • D. 

      Option 4

  • 22. 
    What occurs during the exchange stage of a conversation?
    • A. 

      The person who initiated the conversation states his purpose.

    • B. 

      The parties greet each other.

    • C. 

      One person makes a signal that the conversation is nearing an end.

    • D. 

      The parties conduct business.

  • 23. 
    After they examined the samples they placed a large order How many punctuation marks are missing?
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four

  • 24. 
    Which one do you like?
    • A. 

      Option 1

    • B. 

      Option 2

    • C. 

      Option 3

    • D. 

      Option 4

  • 25. 
    Sheryl, accompanied ____ her family, arrived at the Leadership Awards banquet.
    • A. 

      A. by

    • B. 

      B. with

    • C. 

      Option 3

    • D. 

      Option 4

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