It keeps the receiver from getting the negative news.
The close stays off the negative subject.
The reasoning to justify the negative information is presented before the negative information.
The negative information is presented before the reasoning to justify it.
It permits reason to prevail.
It emphasizes the negative information.
It maintains a calm approach.
It can change a negative situation to a positive one.
Be placed in a separate paragraph.
Avoid saying what can be done.
Come immediately after the logical explanation.
Offer an apology.
Stresses receiver interests and benefits.
Uses emphasis techniques.
Relates to the opening buffer.
Includes both A and C.
Be unsure about the meaning of the negative information.
B. not expect the negative information.
Not need another statement that conveys the negative information.
Respond favorably to the words you chose for the logical explanation .
Start with points that are the most unfavorable to your receiver.
Address the negative information in the middle of a paragraph.
Give the negative information in explicit terms.
Avoid the negative points.
I am sorry that I cannot honor your claim ...
Your claim cannot be honored at this time because ...
This is to let you know that ...
Your recent purchase of a ...
In response to a message.
Unexpected by the sender.
Dealing with ethics.
Here's an interesting quiz for you.