Quiz: Written Business Communication

11 Questions | Total Attempts: 556

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Business Communication Quizzes & Trivia

Questions and Answers
  • 1. 
    A letter is written in an informal tone and style.
    • A. 

      True

    • B. 

      False

  • 2. 
    A report is
    • A. 

      A common business document that investigates issues like complaints, and staff retention

    • B. 

      A common business document that informs staff of up coming events and staff parties

    • C. 

      A common business document that is used to explain to external customers the problems the company is going through

  • 3. 
    An external email is
    • A. 

      Sent to people who are inside the organization

    • B. 

      To both people inside and outside of the organization

    • C. 

      Sent to people who are outside of the organization

  • 4. 
    If you begin a letter with 'Dear Sir/Madam,' which complimentary closing gesture would you use?
    • A. 

      Yours sincerely

    • B. 

      Yours Faithfully

    • C. 

      Best wishes

  • 5. 
    Listed below are 3 out of the 5 important headers needed for a memo, can you identify the missing headers? recipients name senders name subject
  • 6. 
    Select the most appropriate complimentary close for a letter of enquiry:
    • A. 

      We would apologize again for the inconvenience you have been caused and hope that you have a restful and enjoyable break.

    • B. 

      We very much hope you will be able to attend.

    • C. 

      We look forward to hearing from you.

  • 7. 
    Select the most appropriate greeting for a letter of invitation:
    • A. 

      We would like to invite you to our Open Day on Friday, 20 June 2021.

    • B. 

      Thank you for your letter on the 10 June asking about our conference facilities.

    • C. 

      Thank you for your letter of 10 June explaining the problems you experienced with your recent booking.

  • 8. 
    What are the 4 main elements that need to be included to an email?
    • A. 

      Subject, sending attachment, priority level, Date.

    • B. 

      Senders name, Date, The recipients name, Subject.

    • C. 

      The recipients name, senders name, sending attachment, date.

  • 9. 
    How could this phrase be worded better? 'I'm gonna go down to the beach. You wanna come?'
    • A. 

      I am going to go down to the beach, do you want to come?

    • B. 

      I am gonna go down to the beach, do you want to come?

    • C. 

      I'm going to go down to the beach. do you want to come?

  • 10. 
    What is the purpose of a memo?
    • A. 

      An internal document used to send information.

    • B. 

      Both an internal and external document used to send information.

    • C. 

      An external document used to send information.

  • 11. 
    When you send an external email, you should NOT:
    • A. 

      Make it short and to the point - but polite

    • B. 

      Use bullet points or numbers to help the recipient understand

    • C. 

      Include emotions

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