Written Business Communication Quiz

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| By Jamesmarchant

Jamesmarchant

Community Contributor

Quizzes Created: 1 | Total Attempts: 839

Questions: 11 | Attempts: 839 | Updated: Nov 20, 2023

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Written Business Communication Quiz - Quiz

Sharpen your professional communication skills with the Written Business Communication Quiz. This interactive assessment is designed to evaluate your proficiency in crafting effective business documents. From polished emails to comprehensive reports, this quiz covers key aspects of written communication crucial in the business world. Test your grammar, clarity, and strategic communication abilities. Whether you're a seasoned professional or a budding entrepreneur, this quiz offers valuable insights to enhance your written communication prowess. Elevate your business correspondence and tackle real-world scenarios with confidence. Take the Written Business Communication Quiz and communicate your way to success!

Questions and Answers

1.

A letter is written in an informal tone and style.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given answer is False because the statement mentions that the letter is written in an informal tone and style, indicating that it is not formal.

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2.

A report is
- A.
  
  A common business document that investigates issues like complaints, and staff retention
- B.
  
  A common business document that informs staff of up coming events and staff parties
- C.
  
  A common business document that is used to explain to external customers the problems the company is going through
Correct Answer
A. A common business document that investigates issues like complaints, and staff retention

Explanation
This answer accurately describes a report as a common business document that is used to investigate issues such as complaints and staff retention. Reports are often used to analyze and address problems within a company, making them an important tool for problem-solving and decision-making.

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3.

An external email is
- A.
  
  Sent to people who are inside the organization
- B.
  
  To both people inside and outside of the organization
- C.
  
  Sent to people who are outside of the organization
Correct Answer
C. Sent to people who are outside of the organization

Explanation
An external email is sent to people who are outside of the organization. This means that the email is being sent to individuals who are not part of the organization or company. It could be sent to clients, customers, or individuals from other organizations. The purpose of an external email is to communicate with individuals who are not internal members of the organization.

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4.

If you begin a letter with 'Dear Sir/Madam,' which complimentary closing gesture would you use?
- A.
  
  Yours sincerely
- B.
  
  Yours Faithfully
- C.
  
  Best wishes
Correct Answer
B. Yours Faithfully

Explanation
When starting a letter with "Dear Sir/Madam," the appropriate complimentary closing gesture would be "Yours Faithfully." This closing is commonly used in formal letters when the recipient's name is unknown. It conveys a sense of respect and professionalism towards the recipient. "Yours sincerely" is typically used when addressing someone by their name, while "Best wishes" is more commonly used in informal or personal correspondence.

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5.

Listed below are 3 out of the 5 important headers needed for a memo, can you identify the missing headers? recipients name senders name subject

Correct Answer
date reference
reference
customer number
number
initials

Explanation
The missing headers are "date", "reference", "customer number", "number", and "initials". These headers are important for a memo as they provide essential information such as the date the memo was written, any references or document numbers associated with the memo, and customer identification. Including initials can also help identify who wrote or approved the memo.

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6.

Select the most appropriate complimentary close for a letter of enquiry:
- A.
  
  We would apologize again for the inconvenience you have been caused and hope that you have a restful and enjoyable break.
- B.
  
  We very much hope you will be able to attend.
- C.
  
  We look forward to hearing from you.
Correct Answer
C. We look forward to hearing from you.

Explanation
The given correct answer, "We look forward to hearing from you," is the most appropriate complimentary close for a letter of enquiry. This closing statement expresses anticipation and eagerness for a response from the recipient, indicating a genuine interest in continuing the conversation or receiving the requested information. It also maintains a professional tone and leaves the door open for further communication.

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7.

Select the most appropriate greeting for a letter of invitation:
- A.
  
  We would like to invite you to our Open Day on Friday, 20 June 2021.
- B.
  
  Thank you for your letter on the 10 June asking about our conference facilities.
- C.
  
  Thank you for your letter of 10 June explaining the problems you experienced with your recent booking.
Correct Answer
A. We would like to invite you to our Open Day on Friday, 20 June 2021.

Explanation
The given greeting, "We would like to invite you to our Open Day on Friday, 20 June 2021," is the most appropriate for a letter of invitation because it clearly and directly communicates the purpose of the letter. It informs the recipient about the upcoming Open Day event and specifies the date. This greeting sets the tone for the rest of the letter, which will likely provide more details and information about the event.

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8.

What are the 4 main elements that need to be included to an email?
- A.
  
  Subject, sending attachment, priority level, Date.
- B.
  
  Senders name, Date, The recipients name, Subject.
- C.
  
  The recipients name, senders name, sending attachment, date.
Correct Answer
B. Senders name, Date, The recipients name, Subject.

Explanation
The correct answer is "Senders name, Date, The recipients name, Subject." These four elements are essential for a well-structured and effective email. The sender's name helps the recipient identify who the email is from, the date provides a timestamp for when the email was sent, the recipient's name ensures that the email is directed to the intended person, and the subject gives a brief summary of the email's content.

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9.

How could this phrase be worded better? 'I'm gonna go down to the beach. You wanna come?'
- A.
  
  I am going to go down to the beach, do you want to come?
- B.
  
  I am gonna go down to the beach, do you want to come?
- C.
  
  I'm going to go down to the beach. do you want to come?
Correct Answer
A. I am going to go down to the beach, do you want to come?

Explanation
The given answer is the best option because it uses proper grammar and punctuation. It correctly replaces "gonna" with "going to" and adds a question mark at the end to indicate a question.

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10.

What is the purpose of a memo?
- A.
  
  An internal document used to send information.
- B.
  
  Both an internal and external document used to send information.
- C.
  
  An external document used to send information.
Correct Answer
A. An internal document used to send information.

Explanation
A memo is a type of internal document that is commonly used within an organization to communicate important information to employees. It is typically used to convey short, concise messages that are relevant to the organization's operations. Memos are not typically intended for external distribution and are instead meant for internal use only. They serve as a quick and efficient way to disseminate information among colleagues and teams within the organization, helping to ensure that everyone is on the same page and aware of any updates or announcements.

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11.

When you send an external email, you should NOT:
- A.
  
  Make it short and to the point - but polite
- B.
  
  Use bullet points or numbers to help the recipient understand
- C.
  
  Include emotions
Correct Answer
C. Include emotions

Explanation
When sending an external email, it is important to maintain a professional tone and avoid including emotions. Emotions can be subjective and may not be interpreted accurately by the recipient. It is best to focus on conveying the message clearly and concisely, while remaining polite and professional. Including emotions in the email can lead to miscommunication or misunderstandings, and may not be appropriate in a professional setting.

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Current Version
Nov 20, 2023

Quiz Edited by
ProProfs Editorial Team
Oct 15, 2010

Quiz Created by
Jamesmarchant

Written Business Communication Quiz

A letter is written in an informal tone and style.

A report is

An external email is

If you begin a letter with 'Dear Sir/Madam,' which complimentary closing gesture would you use?

Listed below are 3 out of the 5 important headers needed for a memo, can you identify the missing headers? recipients name senders name subject

Select the most appropriate complimentary close for a letter of enquiry:

Select the most appropriate greeting for a letter of invitation:

What are the 4 main elements that need to be included to an email?

How could this phrase be worded better? 'I'm gonna go down to the beach. You wanna come?'

What is the purpose of a memo?

When you send an external email, you should NOT: