Written Business Communication Quiz
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Select the most appropriate greeting for a letter of invitation:
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We would like to invite you to our Open Day on Friday, 20 June 2021.
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Thank you for your letter on the 10 June asking about our conference facilities.
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Thank you for your letter of 10 June explaining the problems you experienced with your recent booking.
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Sharpen your professional communication skills with the Written Business Communication Quiz. This interactive assessment is designed to evaluate your proficiency in crafting effective business documents. From polished emails to comprehensive reports, this quiz covers key aspects of written communication crucial in the business world. Test your grammar, clarity, and strategic communication abilities. Whether you're a seasoned professional or a budding See moreentrepreneur, this quiz offers valuable insights to enhance your written communication prowess. Elevate your business correspondence and tackle real-world scenarios with confidence. Take the Written Business Communication Quiz and communicate your way to success!
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- 2.
An external email is
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Sent to people who are inside the organization
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To both people inside and outside of the organization
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Sent to people who are outside of the organization
Correct Answer
A. Sent to people who are outside of the organizationExplanation
An external email is sent to people who are outside of the organization. This means that the email is being sent to individuals who are not part of the organization or company. It could be sent to clients, customers, or individuals from other organizations. The purpose of an external email is to communicate with individuals who are not internal members of the organization.Rate this question:
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- 3.
Select the most appropriate complimentary close for a letter of enquiry:
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We would apologize again for the inconvenience you have been caused and hope that you have a restful and enjoyable break.
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We very much hope you will be able to attend.
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We look forward to hearing from you.
Correct Answer
A. We look forward to hearing from you.Explanation
The given correct answer, "We look forward to hearing from you," is the most appropriate complimentary close for a letter of enquiry. This closing statement expresses anticipation and eagerness for a response from the recipient, indicating a genuine interest in continuing the conversation or receiving the requested information. It also maintains a professional tone and leaves the door open for further communication.Rate this question:
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- 4.
A letter is written in an informal tone and style.
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True
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False
Correct Answer
A. FalseExplanation
The given answer is False because the statement mentions that the letter is written in an informal tone and style, indicating that it is not formal.Rate this question:
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- 5.
When you send an external email, you should NOT:
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Make it short and to the point - but polite
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Use bullet points or numbers to help the recipient understand
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Include emotions
Correct Answer
A. Include emotionsExplanation
When sending an external email, it is important to maintain a professional tone and avoid including emotions. Emotions can be subjective and may not be interpreted accurately by the recipient. It is best to focus on conveying the message clearly and concisely, while remaining polite and professional. Including emotions in the email can lead to miscommunication or misunderstandings, and may not be appropriate in a professional setting.Rate this question:
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- 6.
A report is
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A common business document that investigates issues like complaints, and staff retention
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A common business document that informs staff of up coming events and staff parties
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A common business document that is used to explain to external customers the problems the company is going through
Correct Answer
A. A common business document that investigates issues like complaints, and staff retentionExplanation
This answer accurately describes a report as a common business document that is used to investigate issues such as complaints and staff retention. Reports are often used to analyze and address problems within a company, making them an important tool for problem-solving and decision-making.Rate this question:
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- 7.
What are the 4 main elements that need to be included to an email?
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Subject, sending attachment, priority level, Date.
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Senders name, Date, The recipients name, Subject.
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The recipients name, senders name, sending attachment, date.
Correct Answer
A. Senders name, Date, The recipients name, Subject.Explanation
The correct answer is "Senders name, Date, The recipients name, Subject." These four elements are essential for a well-structured and effective email. The sender's name helps the recipient identify who the email is from, the date provides a timestamp for when the email was sent, the recipient's name ensures that the email is directed to the intended person, and the subject gives a brief summary of the email's content.Rate this question:
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- 8.
In written business communication, the term "you-attitude" refers to:
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Focusing on the writer’s perspective
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Using complex technical terms to impress the reader
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Emphasizing the reader’s needs and perspective
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Avoiding formal language to sound more casual
Correct Answer
A. Emphasizing the reader’s needs and perspectiveExplanation
The "you-attitude" is a communication technique that focuses on the reader's perspective rather than the writer's. It involves crafting messages in a way that shows concern for the reader’s interests, needs, and benefits, rather than merely presenting the sender's point of view. This approach helps create goodwill and enhances the effectiveness of business communication by making the recipient feel valued. It avoids overly formal or self-centered language and instead emphasizes how the reader will benefit from the information provided.Rate this question:
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- 9.
What is the purpose of a memo?
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An internal document used to send information.
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Both an internal and external document used to send information.
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An external document used to send information.
Correct Answer
A. An internal document used to send information.Explanation
A memo is a type of internal document that is commonly used within an organization to communicate important information to employees. It is typically used to convey short, concise messages that are relevant to the organization's operations. Memos are not typically intended for external distribution and are instead meant for internal use only. They serve as a quick and efficient way to disseminate information among colleagues and teams within the organization, helping to ensure that everyone is on the same page and aware of any updates or announcements.Rate this question:
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- 10.
Which of the following is not a key principle of effective written business communication?
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Clarity
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Jargon-filled language
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Conciseness
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Professional tone
Correct Answer
A. Jargon-filled languageExplanation
Effective written business communication focuses on being clear, concise, and professional. Using jargon-filled language can create confusion and misunderstandings, especially when communicating with individuals who may not be familiar with industry-specific terms. Clarity ensures the message is easily understood, conciseness avoids unnecessary information, and maintaining a professional tone is essential for building trust and credibility. Overcomplicating communication with jargon detracts from these core principles, making it harder for the audience to grasp the intended message.Rate this question:
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- 11.
In written business communication, using the ___________ point format is essential when summarizing complex data or reports for quick reference.
Correct Answer
Bullet, bulletExplanation
Using the bullet point format is an effective technique in written business communication, especially when summarizing complex data, reports, or instructions. Bullet points break down information into digestible, concise chunks, allowing readers to quickly grasp key points without sifting through long paragraphs. This format enhances readability and ensures that the most important information stands out, making it easier for busy professionals to process and respond to critical details efficiently. It is particularly useful in presentations, emails, and reports where clarity and brevity are prioritized.Rate this question:
Quiz Review Timeline (Updated): Sep 9, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Sep 09, 2024Quiz Edited by
ProProfs Editorial Team -
Oct 15, 2010Quiz Created by
Jamesmarchant