Chapter 2 - Communicating In Small Groups And Teams
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Business communication study, chapter 2
- 1.The reasons that organizations form teams are that teams usually make better decisions, respond faster, increase productivity, and
- A.
Collaborate in team-based written and oral presentations.
- B.
Are proficient in using technology.
- C.
Experience less hostility among team members
- D.
Achieve greater “buy-in.”
- 2.When team members are separated by geography, time zones, and cultures, they must work especially hard to develop.
- A.
The most up-to-date e-mail and voice mail systems.
- B.
Understanding, commitment, and trust.
- C.
Excellent payroll and benefit packages.
- D.
Human resources and legal support program.
- 3.Sam is a member of the accounting department, and he and his colleagues have been assigned individual tasks by their manager. Sam and his colleagues are considered to be a
- A.
Team.
- B.
Group.
- C.
Virtual team.
- D.
Self-directed team.
- 4.
- A.
Team.
- B.
Group.
- C.
Virtual team.
- D.
Self-directed team.
- 5.Which of the following statements most accurately describes a self-directed team?
- A.
A self-directed team requires a manager’s approval for decisions.
- B.
The members of a self-directed team cannot hire, fire, and discipline their own members.
- C.
A self-directed team is least effective in solving problems that require people with different skills to work together.
- D.
The members of self-directed team are able to complete jobs on their own with little or no supervision.
- 6.The phase of team development most likely to bring out conflict is the __________ stage.
- A.
Forming
- B.
Storming
- C.
Norming
- D.
Performing
- 7.In the ______ phase of team development, tension subsides, roles clarify and information begins to flow between members.
- A.
Forming
- B.
Storming
- C.
Norming
- D.
Performing
- 8.Select the most accurate statement.
- A.
Efficient teams should try to work through the first stages of team development as quickly as possible.
- B.
During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.
- C.
Effective team leaders should define the roles and responsibilities of their group members.
- D.
The team leader is expected to dictate the group’s direction when conflict arises.
- 9.Someone who defines problems, sets rules, and contributes ideas during a meeting is performing a(n)
- A.
Group relationship role.
- B.
Dysfunctional role.
- C.
Affective role.
- D.
Group task role.
- 10.During a meeting with her team members, Ayda, says, "Amy, what do you think about the suggested change in procedures?" Ayda is performing which of the following group roles?
- A.
Relationship
- B.
Task
- C.
Affective
- D.
Dysfunctional
- 11.When a team member works to help the group meets its goals, that team member is performing a
- A.
Dysfunctional role.
- B.
Relationship role.
- C.
Task role.
- D.
None of the above.
- 12.Group members are engaged in a heated discussion about a controversial plan. Donald tries to ease the group's tension by telling an appropriate joke. Donald is performing a
- A.
Relationship role.
- B.
Task role.
- C.
Dysfunctional role.
- D.
None of the above.
- 13.During a team meeting, Ben constantly interrupts with inappropriate jokes and comments. Ben is performing which of the following roles?
- A.
Task
- B.
Dysfunctional
- C.
Relationship
- D.
Affective
- 14.Which of the following statements about conflicts is most accurate?
- A.
Conflict is a normal part of every workplace and every team.
- B.
Even when managed properly, conflict decreases group cohesiveness and increases tensions
- C.
Conflict should be avoided because it destroys morale and reduces productivity.
- D.
Conflict is always negative.
- 15.Which of the following situations may cause a team to fall victim to groupthink?
- A.
Joe is a weak team leader.
- B.
Amy’s team is composed of individuals from several different countries.
- C.
Wendy’s team has set specific procedures for evaluating information before making a decision.
- D.
Team leader Ray is pushing his group to make a quick decision.
- 16.When trying to resolve conflict during a meeting, what is the first thing you should do?
- A.
Show a concern for the relationship
- B.
Look for common ground
- C.
Listen
- D.
Understand the other’s point of view
- 17.Which of the following is NOT a method of decision making used by teams?
- A.
Minority
- B.
Consensus
- C.
Authority rule with discussion
- D.
Summation
- 18.Wayne is putting together a team for a new project. The team should
- A.
Be as homogeneous as possible.
- B.
Encourage tactful, constructive disagreement.
- C.
Encourage person-oriented confrontation.
- D.
Be composed of at least ten or more members.
- 19.Which of the following is NOT a characteristic of effective teams?
- A.
Effective teams are able to communicate effectively.
- B.
Effective teams are composed of a diverse group of people.
- C.
Effective teams are able to agree on the group’s purpose.
- D.
Effective teams are able to avoid conflict.
- 20.Which statement most accurately describes the leadership of a team?
- A.
One team member should always fill the role of leader.
- B.
Leadership should rotate to those with the appropriate expertise at a particular time.
- C.
Teams should always have a formal leadership structure.
- D.
Each person on a team should serve as leader for a portion of a project.
- 21.Prior tackling a writing project, a team should
- A.
Decide whether the team will be governed by consensus, by majority rule, or by some other method.
- B.
Establish the specific purpose for the document or presentation.
- C.
Consider what appeals might help the document accomplish its purpose.
- D.
Decide on the final format of the document or presentation.
- 22.Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while
- A.
Collecting information.
- B.
Organizing, writing, and revising.
- C.
Editing, rehearsing, and evaluating.
- D.
Planning the document or presentation.
- 23.Select the most accurate statement
- A.
For an oral presentation, several people should examine the entire presentation for consistency of design, format, and vocabulary.
- B.
For a written report, at least two people should be given responsibility for finding and correcting grammatical and mechanical errors.
- C.
For an oral presentation, schedule at least five rehearsals.
- D.
Don’t worry about smooth transitions between parts of an oral presentation.
- 24.Select the most accurate statement
- A.
Most people look forward to meetings.
- B.
Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.
- C.
Because of advances in technology, the number of face-to-face business meetings is declining rapidly.
- D.
Meetings are an excellent way to communicate information that does not require immediate feedback.
- 25.Matt's company has made two changes in its procedures for ordering supplies. As manager, he should
- A.
Send an e-mail message to inform staff members.
- B.
Prepare an agenda and call a meeting.
- C.
Consult key people to help him decide whether to call a meeting.
- D.
None of the above
- 26.The real expense of a meeting is the
- A.
Time spent arranging it.
- B.
Cost of the paperwork that is generated.
- C.
Cost of the refreshments that are served.
- D.
Lost productivity of all the people attending.
- 27.Chris is calling a meeting to decide whether to change advertising agencies. Chris should invite ________ participants.
- A.
10 or fewer
- B.
5 or fewer
- C.
30 or fewer
- D.
15 or fewer
- 28.To conduct an effective and efficient meeting, Jeff should
- A.
Wait until all participants arrive before beginning the meeting.
- B.
Make all final decisions after the group discusses each issue.
- C.
Assign one attendee to take minutes and one to act as a recorder.
- D.
Do as much talking as possible to be sure all issues are covered thoroughly.
- 29.Which of the following statements about collaboration tools is LEAST accurate?
- A.
Audio conferencing, Web conferencing, screen sharing, chat servers, instant messaging, folder sharing, intranets, message boards, and e-mail are all examples of collaboration tools.
- B.
Collaboration tools are useful when members of organizations must work together to solve problems, develop products, forecast future performance, and complete other team projects.
- C.
New collaboration technologies can result in significant cost savings and greater efficiency.
- D.
Collaboration tools are useful only when team members are not in the same geographic location and must meet at a distance.
- 30.Collaboration tools help teams with three important functions: meeting facilitation, project management, and
- A.
Preparing agendas.
- B.
Solving conflict.
- C.
Decision support
- D.
Recording minutes
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