Business Quiz: Communicating In Small Groups And Teams

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Business Quiz: Communicating In Small Groups And Teams - Quiz

When it comes to communication in small groups and teams, it is essential to keep them listening to you to get your point across. In the business communication chapter two, we got to understand some secrets to it. The quiz below is designed to help you test out what you understood so far. Give it a shot!


Questions and Answers
  • 1. 

           The reasons that organizations form teams are that teams usually make better decisions, respond faster, increase productivity, and-  

    • A.

      Collaborate in team-based written and oral presentations.

    • B.

      Are proficient in using technology.

    • C.

      Experience less hostility among team members

    • D.

      Achieve greater “buy-in.”

    Correct Answer
    D. Achieve greater “buy-in.”
    Explanation
    Teams achieve greater "buy-in" because when individuals work together as a team, they have the opportunity to discuss and share their ideas, opinions, and concerns. This collaborative approach allows for a more comprehensive understanding of the problem or decision at hand, and ensures that everyone's perspective is taken into account. As a result, team members are more likely to be invested in the decision or solution that is reached, leading to greater buy-in and commitment to the team's goals.

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  • 2. 

             When team members are separated by geography, time zones, and cultures, they must work especially hard to develop.

    • A.

      The most up-to-date e-mail and voice mail systems.

    • B.

      Understanding, commitment, and trust.

    • C.

      Excellent payroll and benefit packages.

    • D.

      Human resources and legal support program.

    Correct Answer
    B. Understanding, commitment, and trust.
    Explanation
    When team members are separated by geography, time zones, and cultures, it becomes challenging to develop effective communication and collaboration. In order to overcome these challenges, team members need to have a strong understanding of each other's perspectives, a commitment to working together towards common goals, and trust in each other's abilities and intentions. These qualities are crucial for building strong relationships and ensuring successful teamwork in a remote and diverse environment.

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  • 3. 

              Sam is a member of the accounting department, and he and his colleagues have been assigned individual tasks by their manager. Sam and his colleagues are considered to be a:

    • A.

      Team

    • B.

      Group

    • C.

      Virtual team

    • D.

      Self-directed team

    Correct Answer
    B. Group
    Explanation
    Sam and his colleagues are considered to be a group because they are members of the accounting department and have been assigned individual tasks by their manager. A group typically consists of individuals who come together for a common purpose or goal, and in this case, the purpose is to complete their assigned tasks. Unlike a team, which typically involves collaboration and interdependence among members, a group may work independently on their individual tasks.

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  • 4. 

              Melanie is part of a team that is working to come up with a marketing plan for a new product. Team members are spread all over the country and don’t meet in person. Instead, they use software that allows them to meet at a distance to collaborate on the project. Because members use technology to stay connected, Melanie is part of a:

    • A.

      Team.

    • B.

      Group.

    • C.

      Virtual team.

    • D.

      Self-directed team.

    Correct Answer
    C. Virtual team.
    Explanation
    Melanie is part of a virtual team because she is collaborating with team members who are located in different locations and they use software to meet and work together remotely.

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  • 5. 

    Which of the following statements most accurately describes a self-directed team?

    • A.

      A self-directed team requires a manager’s approval for decisions.

    • B.

      The members of a self-directed team cannot hire, fire, and discipline their own members.

    • C.

      A self-directed team is least effective in solving problems that require people with different skills to work together.

    • D.

      The members of self-directed team are able to complete jobs on their own with little or no supervision.

    Correct Answer
    D. The members of self-directed team are able to complete jobs on their own with little or no supervision.
    Explanation
    A self-directed team is a group of individuals who have the autonomy and authority to make decisions and complete tasks without constant supervision or approval from a manager. They are able to work independently and take responsibility for their own work.

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  • 6. 

    The phase of team development most likely to bring out conflict is the __________ stage.

    • A.

      Forming

    • B.

      Storming

    • C.

      Norming

    • D.

      Performing

    Correct Answer
    B. Storming
    Explanation
    During the storming stage of team development, conflicts are most likely to arise. This is because team members start to express their opinions and ideas, which can lead to disagreements and clashes. As they begin to establish their roles and responsibilities, conflicts may arise due to differences in perspectives, goals, and communication styles. This stage is crucial for the team to address and resolve conflicts in order to move towards the norming and performing stages, where they can work more effectively together.

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  • 7. 

    In the ______ phase of team development, tension subsides, roles clarify and information begins to flow between members. 

    • A.

      Forming

    • B.

      Storming

    • C.

      Norming

    • D.

      Performing

    Correct Answer
    C. Norming
    Explanation
    In the norming phase of team development, the initial conflicts and tensions within the team start to subside. During this phase, team members begin to establish clear roles and responsibilities, which helps to improve communication and collaboration. Information starts to flow more freely between team members, leading to increased trust and cohesion within the team. This phase is crucial for building a strong foundation for effective teamwork and achieving high performance.

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  • 8. 

    Select the most accurate statement.

    • A.

      Efficient teams should try to work through the first stages of team development as quickly as possible.

    • B.

      During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.

    • C.

      Effective team leaders should define the roles and responsibilities of their group members.

    • D.

      The team leader is expected to dictate the group’s direction when conflict arises.

    Correct Answer
    B. During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.
    Explanation
    During the norming stage of team development, team members have established a sense of trust and cohesion. They have a clear understanding of their roles and responsibilities, and they are able to work together effectively without the need for formal leadership. This is because team members willingly take on leadership functions and contribute to the overall success of the team.

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  • 9. 

    Someone who defines problems, sets rules, and contributes ideas during a meeting is performing a(n)

    • A.

      Group relationship role.

    • B.

      Dysfunctional role.

    • C.

      Affective role.

    • D.

      Group task role.

    Correct Answer
    D. Group task role.
    Explanation
    In a meeting, someone who defines problems, sets rules, and contributes ideas is performing a group task role. This role involves actively participating in the group's objectives and tasks, helping to move the discussion forward and achieve the desired outcomes. This individual takes responsibility for problem-solving and decision-making, ensuring that the group stays on track and works towards its goals.

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  • 10. 

    During a meeting with her team members, Ayda, says, "Amy, what do you think about the suggested change in procedures?" Ayda is performing which of the following group roles?

    • A.

      Relationship

    • B.

      Task

    • C.

      Affective

    • D.

      Dysfunctional

    Correct Answer
    A. Relationship
    Explanation
    In this scenario, Ayda is performing the group role of "relationship" because she is seeking input and feedback from her team member, Amy, regarding the suggested change in procedures. This role focuses on building and maintaining positive relationships within the group, fostering open communication and collaboration among team members. Ayda's question demonstrates her willingness to involve others and consider their perspectives, which is an important aspect of the relationship role in group dynamics.

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  • 11. 

    When a team member works to help the group meets its goals, that team member is performing a 

    • A.

      Dysfunctional role.

    • B.

      Relationship role.

    • C.

      Task role.

    • D.

      None of the above.

    Correct Answer
    C. Task role.
    Explanation
    When a team member works to help the group meet its goals, they are performing a task role. This means that they are actively contributing to the completion of tasks and responsibilities that are necessary for the team to achieve its objectives. This role focuses on the individual's ability to perform specific tasks and duties, rather than their involvement in the social dynamics or relationships within the group.

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  • 12. 

    Group members are engaged in a heated discussion about a controversial plan. Donald tries to ease the group's tension by telling an appropriate joke. Donald is performing a 

    • A.

      Relationship role.

    • B.

      Task role.

    • C.

      Dysfunctional role.

    • D.

      None of the above.

    Correct Answer
    A. Relationship role.
    Explanation
    Donald is performing a relationship role by trying to ease the group's tension through humor. This indicates that he is focused on building and maintaining positive relationships within the group. By telling an appropriate joke, Donald is attempting to create a more relaxed and friendly atmosphere, which can help improve communication and collaboration among the group members.

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  • 13. 

    During a team meeting, Ben constantly interrupts with inappropriate jokes and comments. Ben is performing which of the following roles?

    • A.

      Task

    • B.

      Dysfunctional

    • C.

      Relationship

    • D.

      Affective

    Correct Answer
    B. Dysfunctional
    Explanation
    Ben is performing the role of dysfunctional in this scenario because he constantly interrupts with inappropriate jokes and comments during the team meeting. This behavior disrupts the flow of the meeting and hinders the team's ability to effectively communicate and collaborate.

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  • 14. 

    Which of the following statements about conflicts is most accurate?

    • A.

      Conflict is a normal part of every workplace and every team.

    • B.

      Even when managed properly, conflict decreases group cohesiveness and increases tensions

    • C.

      Conflict should be avoided because it destroys morale and reduces productivity.

    • D.

      Conflict is always negative.

    Correct Answer
    A. Conflict is a normal part of every workplace and every team.
    Explanation
    Conflict is a normal part of every workplace and every team. This statement is the most accurate because conflict is a natural occurrence in any group setting. It arises due to differences in opinions, ideas, and perspectives among individuals. Conflict, when managed properly, can lead to positive outcomes such as increased creativity, improved problem-solving, and growth within the team. It is important to acknowledge and address conflicts rather than avoiding them, as they can provide opportunities for learning and development.

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  • 15. 

    Which of the following situations may cause a team to fall victim to groupthink?

    • A.

      Joe is a weak team leader.

    • B.

      Amy’s team is composed of individuals from several different countries.

    • C.

      Wendy’s team has set specific procedures for evaluating information before making a decision.

    • D.

      Team leader Ray is pushing his group to make a quick decision.

    Correct Answer
    D. Team leader Ray is pushing his group to make a quick decision.
    Explanation
    When a team leader pushes their group to make a quick decision, it may cause the team to fall victim to groupthink. Groupthink occurs when team members prioritize conformity and consensus over critical thinking and independent decision-making. In this situation, the pressure to reach a quick decision can stifle dissenting opinions and discourage the exploration of alternative options. This can lead to poor decision-making and a lack of consideration for potential risks or drawbacks.

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  • 16. 

    When trying to resolve conflict during a meeting, what is the first thing you should do?

    • A.

      Show a concern for the relationship

    • B.

      Look for common ground

    • C.

      Listen

    • D.

      Understand the other’s point of view

    Correct Answer
    C. Listen
    Explanation
    When trying to resolve conflict during a meeting, the first thing you should do is listen. This is important because it allows you to understand the concerns and perspectives of all parties involved. By actively listening, you can gain insight into the root causes of the conflict and work towards finding a solution that addresses everyone's needs. Listening also demonstrates respect and empathy, which can help to build trust and create a more positive and collaborative environment for resolving the conflict.

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  • 17. 

    Which of the following is NOT a method of decision making used by teams?

    • A.

      Minority

    • B.

      Consensus

    • C.

      Authority rule with discussion

    • D.

      Summation

    Correct Answer
    D. Summation
    Explanation
    Summation is not a method of decision making used by teams. The other three options, minority, consensus, and authority rule with discussion, are commonly used methods in team decision making. Minority decision making involves a small group making the decision, consensus decision making involves reaching an agreement that everyone can support, and authority rule with discussion involves a leader making the decision after considering input from the team. Summation, on the other hand, is not a recognized method of decision making in team settings.

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  • 18. 

    Wayne is putting together a team for a new project. The team should 

    • A.

      Be as homogeneous as possible.

    • B.

      Encourage tactful, constructive disagreement.

    • C.

      Encourage person-oriented confrontation.

    • D.

      Be composed of at least ten or more members.

    Correct Answer
    B. Encourage tactful, constructive disagreement.
    Explanation
    The correct answer is "encourage tactful, constructive disagreement." This means that Wayne wants to create a team where members feel comfortable expressing their opinions and engaging in healthy debates. This approach can lead to better decision-making and innovation as different perspectives are considered. Additionally, by emphasizing tactful and constructive disagreement, Wayne is promoting a positive and respectful work environment where conflicts can be resolved in a productive manner.

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  • 19. 

    Which of the following is NOT a characteristic of effective teams?

    • A.

      Effective teams are able to communicate effectively.

    • B.

      Effective teams are composed of a diverse group of people.

    • C.

      Effective teams are able to agree on the group’s purpose.

    • D.

      Effective teams are able to avoid conflict.

    Correct Answer
    D. Effective teams are able to avoid conflict.
    Explanation
    Effective teams are able to avoid conflict. This characteristic is not a characteristic of effective teams. Conflict can arise in any team, and it is how the team handles and resolves conflict that determines their effectiveness. Effective teams are able to navigate and manage conflicts in a constructive manner, leading to better problem-solving and decision-making. Conflict can also lead to innovation and growth within a team, as different perspectives and ideas are brought forward. Therefore, the ability to effectively address and resolve conflicts is an important characteristic of effective teams.

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  • 20. 

    Which statement most accurately describes the leadership of a team?

    • A.

      One team member should always fill the role of leader.

    • B.

      Leadership should rotate to those with the appropriate expertise at a particular time.

    • C.

      Teams should always have a formal leadership structure.

    • D.

      Each person on a team should serve as leader for a portion of a project.

    Correct Answer
    B. Leadership should rotate to those with the appropriate expertise at a particular time.
    Explanation
    The statement that most accurately describes the leadership of a team is that leadership should rotate to those with the appropriate expertise at a particular time. This means that different team members should take on leadership roles based on their specific skills and knowledge for different phases or tasks of a project. This approach allows for the best use of each team member's strengths and ensures that the team benefits from diverse perspectives and expertise. It also promotes a sense of shared responsibility and avoids putting the burden of leadership solely on one individual.

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  • 21. 

    Prior tackling a writing project, a team should

    • A.

      Decide whether the team will be governed by consensus, by majority rule, or by some other method.

    • B.

      Establish the specific purpose for the document or presentation.

    • C.

      Consider what appeals might help the document accomplish its purpose.

    • D.

      Decide on the final format of the document or presentation.

    Correct Answer
    A. Decide whether the team will be governed by consensus, by majority rule, or by some other method.
    Explanation
    Before starting a writing project, it is important for a team to decide how they will make decisions. This could be through consensus, majority rule, or another method. This decision will help establish the team's decision-making process and ensure that everyone is on the same page. It will also help prevent conflicts and ensure that the team works efficiently towards their goal.

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  • 22. 

    Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

    • A.

      Collecting information.

    • B.

      Organizing, writing, and revising.

    • C.

      Editing, rehearsing, and evaluating.

    • D.

      Planning the document or presentation.

    Correct Answer
    C. Editing, rehearsing, and evaluating.
    Explanation
    Team members play a crucial role in ensuring that a document or presentation is effective and meets the needs of the audience. This involves going through the process of editing, rehearsing, and evaluating the content. Editing helps to refine the document or presentation, ensuring that it is clear, concise, and error-free. Rehearsing allows team members to practice their delivery and identify areas that need improvement. Lastly, evaluating involves assessing the document or presentation's effectiveness and making any necessary revisions. By engaging in these activities, team members can ensure that the document or presentation fulfills its purpose and meets the needs of the audience.

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  • 23. 

    Select the most accurate statement 

    • A.

      For an oral presentation, several people should examine the entire presentation for consistency of design, format, and vocabulary.

    • B.

      For a written report, at least two people should be given responsibility for finding and correcting grammatical and mechanical errors.

    • C.

      For an oral presentation, schedule at least five rehearsals.

    • D.

      Don’t worry about smooth transitions between parts of an oral presentation.

    Correct Answer
    C. For an oral presentation, schedule at least five rehearsals.
    Explanation
    For an oral presentation, scheduling at least five rehearsals is the most accurate statement. Rehearsing multiple times allows the presenter to become more familiar with the content and delivery, ensuring a smoother and more confident presentation. It also provides an opportunity to identify and address any issues or areas for improvement before the actual presentation.

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  • 24. 

    Select the most accurate statement

    • A.

      Most people look forward to meetings.

    • B.

      Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.

    • C.

      Because of advances in technology, the number of face-to-face business meetings is declining rapidly.

    • D.

      Meetings are an excellent way to communicate information that does not require immediate feedback.

    Correct Answer
    B. Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.
    Explanation
    Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills because they provide a platform for individuals to showcase their abilities in these areas. Meetings allow individuals to take charge, effectively communicate their ideas, and collaborate with others to solve problems. By approaching meetings with this mindset, individuals can make the most out of these interactions and contribute to the overall success of the team or organization.

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  • 25. 

    Matt's company has made two changes in its procedures for ordering supplies. As manager, he should

    • A.

      Send an e-mail message to inform staff members.

    • B.

      Prepare an agenda and call a meeting.

    • C.

      Consult key people to help him decide whether to call a meeting.

    • D.

      None of the above

    Correct Answer
    A. Send an e-mail message to inform staff members.
    Explanation
    Given that Matt's company has made two changes in its procedures for ordering supplies, it would be most efficient for Matt to send an email message to inform staff members. This method of communication allows for quick dissemination of information to all relevant parties, without the need for a time-consuming meeting or consultation with key people. Additionally, sending an email ensures that all staff members receive the same message and can refer back to it as needed.

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  • 26. 

    The real expense of a meeting is the 

    • A.

      Time spent arranging it.

    • B.

      Cost of the paperwork that is generated.

    • C.

      Cost of the refreshments that are served.

    • D.

      Lost productivity of all the people attending.

    Correct Answer
    D. Lost productivity of all the people attending.
    Explanation
    The real expense of a meeting is the lost productivity of all the people attending. This means that the time spent in the meeting is time that could have been used for other productive tasks. While paperwork and refreshments may incur additional costs, the lost productivity of the attendees is the main expense as it represents the opportunity cost of not being able to work on other important tasks.

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  • 27. 

    Chris is calling a meeting to decide whether to change advertising agencies. Chris should invite ________ participants.

    • A.

      10 or fewer

    • B.

      5 or fewer

    • C.

      30 or fewer

    • D.

      15 or fewer

    Correct Answer
    B. 5 or fewer
    Explanation
    Chris should invite 5 or fewer participants because a smaller group would allow for more focused and efficient discussions. Having too many participants can lead to a lack of productivity and difficulty in reaching a consensus. By keeping the group small, Chris can ensure that all participants have a chance to voice their opinions and make informed decisions.

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  • 28. 

    To conduct an effective and efficient meeting, Jeff should 

    • A.

      Wait until all participants arrive before beginning the meeting.

    • B.

      Make all final decisions after the group discusses each issue.

    • C.

      Assign one attendee to take minutes and one to act as a recorder.

    • D.

      Do as much talking as possible to be sure all issues are covered thoroughly.

    Correct Answer
    C. Assign one attendee to take minutes and one to act as a recorder.
    Explanation
    Assigning one attendee to take minutes and one to act as a recorder is a good practice to conduct an effective and efficient meeting. This ensures that accurate notes are taken during the meeting and important points are recorded. It also helps in distributing the workload and allows participants to focus on their respective roles. By having someone dedicated to taking minutes and another person to act as a recorder, Jeff can ensure that the meeting progresses smoothly and all necessary information is captured.

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  • 29. 

    Which of the following statements about collaboration tools is LEAST accurate?

    • A.

      Audio conferencing, Web conferencing, screen sharing, chat servers, instant messaging, folder sharing, intranets, message boards, and e-mail are all examples of collaboration tools.

    • B.

      Collaboration tools are useful when members of organizations must work together to solve problems, develop products, forecast future performance, and complete other team projects.

    • C.

      New collaboration technologies can result in significant cost savings and greater efficiency.

    • D.

      Collaboration tools are useful only when team members are not in the same geographic location and must meet at a distance.

    Correct Answer
    D. Collaboration tools are useful only when team members are not in the same geographic location and must meet at a distance.
    Explanation
    This statement is the least accurate because collaboration tools can be useful even when team members are in the same geographic location. They can help facilitate communication, coordination, and sharing of information among team members, regardless of their physical proximity. Additionally, collaboration tools can enhance productivity and efficiency by streamlining processes and enabling real-time collaboration, regardless of the team's location.

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  • 30. 

    Collaboration tools help teams with three important functions: meeting facilitation, project management, and 

    • A.

      Preparing agendas.

    • B.

      Solving conflict.

    • C.

      Decision support

    • D.

      Recording minutes

    Correct Answer
    C. Decision support
    Explanation
    Collaboration tools help teams with meeting facilitation by providing features like video conferencing and chat functions. They also assist with project management by allowing team members to track tasks, deadlines, and progress. Additionally, collaboration tools aid in preparing agendas by providing templates and tools for organizing and structuring meeting topics. However, the most important function that collaboration tools provide is decision support. These tools offer features such as voting, polling, and document sharing, which help teams make informed decisions and collaborate effectively.

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