Business Quiz: Communicating In Small Groups And Teams

30 Questions | Total Attempts: 1769

SettingsSettingsSettings
Business Communication Quizzes & Trivia

When it comes to communication in small groups and teams, it is essential to keep them listening to you to get your point across. In the business communication chapter two, we got to understand some secrets to it. The quiz below is designed to help you test out what you understood so far. Give it a shot!


Questions and Answers
  • 1. 
           The reasons that organizations form teams are that teams usually make better decisions, respond faster, increase productivity, and-  
    • A. 

      Collaborate in team-based written and oral presentations.

    • B. 

      Are proficient in using technology.

    • C. 

      Experience less hostility among team members

    • D. 

      Achieve greater “buy-in.”

  • 2. 
             When team members are separated by geography, time zones, and cultures, they must work especially hard to develop.
    • A. 

      The most up-to-date e-mail and voice mail systems.

    • B. 

      Understanding, commitment, and trust.

    • C. 

      Excellent payroll and benefit packages.

    • D. 

      Human resources and legal support program.

  • 3. 
              Sam is a member of the accounting department, and he and his colleagues have been assigned individual tasks by their manager. Sam and his colleagues are considered to be a:
    • A. 

      Team

    • B. 

      Group

    • C. 

      Virtual team

    • D. 

      Self-directed team

  • 4. 
              Melanie is part of a team that is working to come up with a marketing plan for a new product. Team members are spread all over the country and don’t meet in person. Instead, they use software that allows them to meet at a distance to collaborate on the project. Because members use technology to stay connected, Melanie is part of a:
    • A. 

      Team.

    • B. 

      Group.

    • C. 

      Virtual team.

    • D. 

      Self-directed team.

  • 5. 
    Which of the following statements most accurately describes a self-directed team?
    • A. 

      A self-directed team requires a manager’s approval for decisions.

    • B. 

      The members of a self-directed team cannot hire, fire, and discipline their own members.

    • C. 

      A self-directed team is least effective in solving problems that require people with different skills to work together.

    • D. 

      The members of self-directed team are able to complete jobs on their own with little or no supervision.

  • 6. 
    The phase of team development most likely to bring out conflict is the __________ stage.
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

  • 7. 
    In the ______ phase of team development, tension subsides, roles clarify and information begins to flow between members. 
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

  • 8. 
    Select the most accurate statement.
    • A. 

      Efficient teams should try to work through the first stages of team development as quickly as possible.

    • B. 

      During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.

    • C. 

      Effective team leaders should define the roles and responsibilities of their group members.

    • D. 

      The team leader is expected to dictate the group’s direction when conflict arises.

  • 9. 
    Someone who defines problems, sets rules, and contributes ideas during a meeting is performing a(n)
    • A. 

      Group relationship role.

    • B. 

      Dysfunctional role.

    • C. 

      Affective role.

    • D. 

      Group task role.

  • 10. 
    During a meeting with her team members, Ayda, says, "Amy, what do you think about the suggested change in procedures?" Ayda is performing which of the following group roles?
    • A. 

      Relationship

    • B. 

      Task

    • C. 

      Affective

    • D. 

      Dysfunctional

  • 11. 
    When a team member works to help the group meets its goals, that team member is performing a 
    • A. 

      Dysfunctional role.

    • B. 

      Relationship role.

    • C. 

      Task role.

    • D. 

      None of the above.

  • 12. 
    Group members are engaged in a heated discussion about a controversial plan. Donald tries to ease the group's tension by telling an appropriate joke. Donald is performing a 
    • A. 

      Relationship role.

    • B. 

      Task role.

    • C. 

      Dysfunctional role.

    • D. 

      None of the above.

  • 13. 
    During a team meeting, Ben constantly interrupts with inappropriate jokes and comments. Ben is performing which of the following roles?
    • A. 

      Task

    • B. 

      Dysfunctional

    • C. 

      Relationship

    • D. 

      Affective

  • 14. 
    Which of the following statements about conflicts is most accurate?
    • A. 

      Conflict is a normal part of every workplace and every team.

    • B. 

      Even when managed properly, conflict decreases group cohesiveness and increases tensions

    • C. 

      Conflict should be avoided because it destroys morale and reduces productivity.

    • D. 

      Conflict is always negative.

  • 15. 
    Which of the following situations may cause a team to fall victim to groupthink?
    • A. 

      Joe is a weak team leader.

    • B. 

      Amy’s team is composed of individuals from several different countries.

    • C. 

      Wendy’s team has set specific procedures for evaluating information before making a decision.

    • D. 

      Team leader Ray is pushing his group to make a quick decision.

  • 16. 
    When trying to resolve conflict during a meeting, what is the first thing you should do?
    • A. 

      Show a concern for the relationship

    • B. 

      Look for common ground

    • C. 

      Listen

    • D. 

      Understand the other’s point of view

  • 17. 
    Which of the following is NOT a method of decision making used by teams?
    • A. 

      Minority

    • B. 

      Consensus

    • C. 

      Authority rule with discussion

    • D. 

      Summation

  • 18. 
    Wayne is putting together a team for a new project. The team should 
    • A. 

      Be as homogeneous as possible.

    • B. 

      Encourage tactful, constructive disagreement.

    • C. 

      Encourage person-oriented confrontation.

    • D. 

      Be composed of at least ten or more members.

  • 19. 
    Which of the following is NOT a characteristic of effective teams?
    • A. 

      Effective teams are able to communicate effectively.

    • B. 

      Effective teams are composed of a diverse group of people.

    • C. 

      Effective teams are able to agree on the group’s purpose.

    • D. 

      Effective teams are able to avoid conflict.

  • 20. 
    Which statement most accurately describes the leadership of a team?
    • A. 

      One team member should always fill the role of leader.

    • B. 

      Leadership should rotate to those with the appropriate expertise at a particular time.

    • C. 

      Teams should always have a formal leadership structure.

    • D. 

      Each person on a team should serve as leader for a portion of a project.

  • 21. 
    Prior tackling a writing project, a team should
    • A. 

      Decide whether the team will be governed by consensus, by majority rule, or by some other method.

    • B. 

      Establish the specific purpose for the document or presentation.

    • C. 

      Consider what appeals might help the document accomplish its purpose.

    • D. 

      Decide on the final format of the document or presentation.

  • 22. 
    Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while
    • A. 

      Collecting information.

    • B. 

      Organizing, writing, and revising.

    • C. 

      Editing, rehearsing, and evaluating.

    • D. 

      Planning the document or presentation.

  • 23. 
    Select the most accurate statement 
    • A. 

      For an oral presentation, several people should examine the entire presentation for consistency of design, format, and vocabulary.

    • B. 

      For a written report, at least two people should be given responsibility for finding and correcting grammatical and mechanical errors.

    • C. 

      For an oral presentation, schedule at least five rehearsals.

    • D. 

      Don’t worry about smooth transitions between parts of an oral presentation.

  • 24. 
    Select the most accurate statement
    • A. 

      Most people look forward to meetings.

    • B. 

      Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.

    • C. 

      Because of advances in technology, the number of face-to-face business meetings is declining rapidly.

    • D. 

      Meetings are an excellent way to communicate information that does not require immediate feedback.

  • 25. 
    Matt's company has made two changes in its procedures for ordering supplies. As manager, he should
    • A. 

      Send an e-mail message to inform staff members.

    • B. 

      Prepare an agenda and call a meeting.

    • C. 

      Consult key people to help him decide whether to call a meeting.

    • D. 

      None of the above

Back to Top Back to top