Business Environment And Communication Quiz
Step into the dynamic intersection of business, environment, and communication with the Business Environment and Communication Quiz. This quiz is crafted to evaluate your understanding of how external factors, environmental considerations, and effective communication strategies intersect in the corporate landscape. Explore questions that delve into the impact of the business environment on decision-making, corporate social responsibility, and sustainable practices. Test your knowledge of communication strategies that address diverse stakeholders, from employees to the broader community. Whether you're a business student, an aspiring manager, or a professional seeking to enhance your grasp of the interconnectedness of business and its surroundings, this Read morequiz provides a comprehensive examination. Dive into scenarios that challenge your ability to communicate ethically, navigate environmental concerns, and contribute to a positive business ecosystem. The Business Environment and Communication Quiz is your opportunity to showcase your expertise in fostering sustainable and communicative practices within the business world!
Questions and Answers
- 1.
The need to communicate is important in most fields, except for careers in:
- A.
Accounting
- B.
Engineering
- C.
High-technology
- D.
All of the above
- E.
None of these
Correct Answer
E. None of theseExplanation
In all fields, including accounting, engineering, and high-technology, the need to communicate is important. Communication is essential for effective collaboration, sharing ideas, problem-solving, and conveying information to colleagues, clients, and stakeholders. In accounting, professionals need to communicate financial information accurately. Engineers need to communicate their designs and plans to ensure successful implementation. In high-technology industries, effective communication is crucial for teamwork and innovation. Therefore, the statement "None of these" is the correct answer as all the mentioned fields require communication skills.Rate this question:
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- 2.
When you need the most control over the receiver's attention, people should use which channel of communication?
- A.
Face-to-face
- B.
Telephone
- C.
Email
- D.
Instant messages
Correct Answer
A. Face-to-faceExplanation
When you need the most control over the receiver's attention, face-to-face communication is the most effective channel to use. This is because it allows for direct interaction, non-verbal cues, and immediate feedback. In face-to-face communication, you can ensure that the receiver is fully engaged and focused on the message being conveyed. It also allows for better understanding and clarification of any questions or concerns that may arise during the conversation. Overall, face-to-face communication provides the highest level of control and attention compared to other channels such as telephone, email, or instant messages.Rate this question:
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- 3.
Imagine that you are a female executive who has been sent to a Muslim country as part of a decision-making team. Although you hold the highest rank on the team, the locals will not talk to you until they have spoken to all of the men on the committee. As an effective intercultural communicator, your best immediate response would be to:
- A.
Assert yourself and take control of the meeting before the men begin chatting.
- B.
Stop all committee work and deliver a brief lecture on the rights of women.
- C.
Accept the difference in standards for the time being.
- D.
Insist that the locals acknowledge your rank by talking to you first.
Correct Answer
C. Accept the difference in standards for the time being.Explanation
Accepting the difference in standards for the time being would be the best immediate response as an effective intercultural communicator in this situation. It is important to respect and understand the cultural norms and practices of the country you are in. By acknowledging and accepting the local customs, you can build trust and rapport with the locals, which may eventually lead to more open communication and collaboration. Trying to assert control or lecture on women's rights may be perceived as disrespectful and could hinder effective communication.Rate this question:
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- 4.
When a person is silent, how should you interpret this?
- A.
As a sign of timidity
- B.
As a sign of dislike
- C.
As a face-saving response
- D.
You cannot be sure how to interpret a person's silence because the meaning of silence varies depending on the culture, the context, and the individual.
Correct Answer
D. You cannot be sure how to interpret a person's silence because the meaning of silence varies depending on the culture, the context, and the individual.Explanation
Silence can have different interpretations depending on various factors such as culture, context, and the individual. It is not appropriate to assume that silence indicates timidity, dislike, or a face-saving response without considering these factors. Different cultures may have different norms regarding silence, and individuals may have their own reasons for being silent. Therefore, it is important to be cautious and not jump to conclusions when interpreting someone's silence.Rate this question:
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- 5.
Researchers have found that top executives spend approximatesly _________ percent of the working day listening to someone.
- A.
30 - 35%
- B.
45 - 50%
- C.
65 - 90%
- D.
90 - 95%
Correct Answer
A. 30 - 35%Explanation
Top executives spend approximately 30-35% of their working day listening to someone. This suggests that listening is an important aspect of their job and they dedicate a significant amount of time to actively listening to others. This is likely because effective communication and understanding the needs and perspectives of others is crucial for making informed decisions and leading a successful organization.Rate this question:
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- 6.
In order to listen more effectively, you should:
- A.
Minimize distractions
- B.
Talk less
- C.
Pay attention to verbal and nonverbal cues
- D.
All of these
Correct Answer
D. All of theseExplanation
To listen more effectively, it is important to minimize distractions, talk less, and pay attention to both verbal and nonverbal cues. Minimizing distractions helps to focus on the speaker and their message. Talking less allows for more listening and understanding of the speaker's perspective. Paying attention to verbal and nonverbal cues such as tone of voice, body language, and facial expressions helps to better interpret the speaker's message and emotions. By doing all of these, one can become a more attentive and effective listener.Rate this question:
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- 7.
The type of sexual harassment that involves directly or indirectly threatening not to promote someone who will not date you is known as:
- A.
Hostile work environment
- B.
Quid pro quo
- C.
Civil rights violation
- D.
Inflammatory language
Correct Answer
A. Hostile work environmentExplanation
The correct answer is "Quid pro quo". This type of sexual harassment involves directly or indirectly threatening not to promote someone who will not date you. In a quid pro quo situation, a person in a position of power uses their authority to demand sexual favors in exchange for job benefits or opportunities. This creates a hostile work environment for the victim.Rate this question:
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- 8.
Rapport talk refers to talk designed to:
- A.
Create connections
- B.
Establish goodwill
- C.
Show support
- D.
All of these
Correct Answer
D. All of theseExplanation
Rapport talk refers to a type of communication that is aimed at creating connections, establishing goodwill, and showing support. It involves engaging in conversation and using language to build relationships and foster a sense of connection and understanding between individuals. By engaging in rapport talk, individuals can establish a positive and supportive atmosphere, which can lead to stronger relationships and effective communication. Therefore, the correct answer is "All of these."Rate this question:
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- 9.
Someone who is condescending and talks down to others is exhibiting which communication trait of unpleasant co-workers?
- A.
Busybody
- B.
Controlling/Bossy
- C.
Self-promotion
- D.
Defensiveness
Correct Answer
B. Controlling/BossyExplanation
The correct answer is Controlling/Bossy. This trait refers to someone who tries to dominate and exert control over others in their communication. They may talk down to others and display condescending behavior. This type of communication trait is often seen as unpleasant in the workplace as it can create a negative and hostile environment.Rate this question:
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- 10.
The collaborative apporach to negotiation is known as the:
- A.
Win-lose
- B.
Lose-win
- C.
Win-win
- D.
Lose-lose
Correct Answer
C. Win-winExplanation
The collaborative approach to negotiation is known as win-win because it focuses on finding a solution that benefits all parties involved. In this approach, both parties work together to identify common interests and find a mutually satisfactory outcome. This approach emphasizes cooperation, open communication, and problem-solving rather than competition or one-sided gains. It aims to create a positive and sustainable relationship between the parties involved, where both sides feel satisfied with the outcome.Rate this question:
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- 11.
"You really aren't going to talk to the boss about the problem we encountered today, are you?" is an example of a(n):
- A.
Critical Incident Question
- B.
Indirect Question
- C.
Hypothetical Question
- D.
Leading Question
Correct Answer
D. Leading QuestionExplanation
The given statement, "You really aren't going to talk to the boss about the problem we encountered today, are you?" is an example of a leading question. This is because the question is phrased in a way that suggests a certain answer or response. The speaker is implying that talking to the boss about the problem is not the desired course of action, and is expecting the listener to agree with this assumption.Rate this question:
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- 12.
Which of the following is a responsibility of the interviewer that can help to make the interview a success?
- A.
Control and focus the interview
- B.
Give clear and detailed answer
- C.
Correct any misunderstandings
- D.
Control and focus the interview and correct any misunderstandings
Correct Answer
A. Control and focus the interviewExplanation
The responsibility of the interviewer to control and focus the interview is crucial in making it a success. By taking charge of the conversation, the interviewer can ensure that the discussion stays on track and relevant to the job requirements. This helps in gathering comprehensive information about the candidate's skills and qualifications. Additionally, correcting any misunderstandings that may arise during the interview further enhances the clarity of communication and ensures that both parties are on the same page.Rate this question:
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- 13.
Questions that gather information about a topic that has already been introduced is know as:
- A.
Primary
- B.
Secondary
- C.
Direct Questions
- D.
Leading Questions
Correct Answer
B. SecondaryExplanation
Secondary questions gather information about a topic that has already been introduced. These questions are used to delve deeper into the topic and obtain more specific details or insights. They are typically asked after primary questions, which gather basic information about the topic. Secondary questions help to expand the understanding of the subject matter and provide more comprehensive information.Rate this question:
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- 14.
Employment interviews typically ask questions on all of the following areas, except for:
- A.
Family
- B.
Knowledge of organization and job
- C.
Career goals
- D.
Work experience
Correct Answer
A. FamilyExplanation
Employment interviews typically focus on assessing a candidate's qualifications and suitability for the job. Questions are asked to evaluate their knowledge of the organization and job, career goals, and work experience. Family is not usually a relevant topic in the interview process as it does not directly pertain to the candidate's ability to perform the job or their professional qualifications. Therefore, questions about family are typically excluded from employment interviews.Rate this question:
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- 15.
Which of the following is the more important factor in hiring decisions:
- A.
Grade-point average
- B.
Work experience
- C.
Extracurricular activities
- D.
Communication skills
Correct Answer
D. Communication skillsExplanation
Communication skills are considered to be the more important factor in hiring decisions because effective communication is crucial in the workplace. Good communication skills enable employees to convey their ideas clearly, collaborate with colleagues, and provide excellent customer service. Employers value candidates who can effectively communicate both verbally and in writing, as it leads to better teamwork, problem-solving, and overall productivity. While grade-point average, work experience, and extracurricular activities are important, communication skills are often seen as a fundamental requirement for success in any role.Rate this question:
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- 16.
Which method of decision-making requires that every member is willing to support the decision?
- A.
Majority
- B.
Minority
- C.
Expert
- D.
Authority
- E.
Consensus
Correct Answer
E. ConsensusExplanation
Consensus is the method of decision-making that requires every member to be willing to support the decision. In this approach, the group aims to reach an agreement that is acceptable to all members. It involves open communication, active listening, and seeking common ground. Consensus ensures that everyone's opinions and concerns are heard and taken into consideration, fostering a sense of ownership and commitment to the decision. This method promotes collaboration and cooperation among group members, leading to more effective and sustainable decisions.Rate this question:
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- 17.
A leader who uses legitimate, coercive and reward power to control members follows a(n)____________ style of leadership.
- A.
Authoritarian
- B.
Assertive
- C.
Democratic
- D.
Laissez-faire
Correct Answer
A. AuthoritarianExplanation
A leader who uses legitimate, coercive, and reward power to control members follows an authoritarian style of leadership. This style is characterized by a top-down approach, where the leader makes decisions without consulting the team and expects strict obedience from the members. The leader exercises control and authority over the team, using rewards and punishments to motivate and control their behavior. This style can be effective in certain situations that require quick decision-making and strong leadership, but it may also stifle creativity and limit the involvement of team members in decision-making processes.Rate this question:
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- 18.
When people meet to exchange information, this is a(n) __________ meeting.
- A.
Information-sharing
- B.
Problem-solving or decision-making
- C.
Ritual Activities
- D.
Hybrid
Correct Answer
A. Information-sharingExplanation
When people meet to exchange information, it can be referred to as an information-sharing meeting. This type of meeting is focused on sharing and disseminating information among the participants. It typically involves the exchange of ideas, updates, and updates on specific topics or projects. The main objective of an information-sharing meeting is to ensure that everyone involved has the necessary information and knowledge to make informed decisions or take appropriate actions.Rate this question:
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- 19.
According to the rules of parliamentary procedure, which is the standard order of an agenda for a meeting?
- A.
Reading of the minutes, reports, unfinished business and new business
- B.
Reading of the minutes, unfinished business, new business and reports
- C.
Reading of the minutes, reports, new business and unfinished business
- D.
Reading of the minutes, new business, reports and unfinished business
Correct Answer
A. Reading of the minutes, reports, unfinished business and new businessExplanation
The correct answer is "Reading of the minutes, reports, unfinished business and new business." This order follows the standard parliamentary procedure for a meeting agenda. First, the minutes from the previous meeting are read and approved. Then, any reports or updates are presented. After that, any unfinished business from previous meetings is discussed. Finally, new business is introduced and discussed. This order allows for a structured and organized meeting flow, ensuring that all necessary items are addressed.Rate this question:
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- 20.
Which type of virtual meeting allows computer users to use the Internet to create their own private conversations in which they exchange typed messages in real time?
- A.
Teleconference
- B.
Video Conference
- C.
Online Meeting
- D.
Visual Conference
Correct Answer
C. Online MeetingExplanation
An online meeting is a type of virtual meeting that allows computer users to use the Internet to create their own private conversations in which they exchange typed messages in real time. This can be done through various platforms or software that enable participants to communicate and collaborate remotely without the need for physical presence. Unlike teleconference or video conference, which typically involve audio and/or video communication, an online meeting primarily focuses on typed messages exchanged in real time. Visual conference is not a recognized term for this type of virtual meeting.Rate this question:
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- 21.
Presenting a product to a potential customer is an example of which type of presentation?
- A.
Briefing and information announcement
- B.
Orientation session
- C.
Sales presentation
- D.
Project and policy proposal
Correct Answer
C. Sales presentationExplanation
A sales presentation involves presenting a product or service to a potential customer with the aim of convincing them to make a purchase. It typically includes showcasing the features and benefits of the product, addressing any concerns or objections, and highlighting how it meets the customer's needs or solves their problems. In this case, presenting a product to a potential customer fits the definition of a sales presentation.Rate this question:
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- 22.
Which of the following is/are important in analyzing the occasion?
- A.
Time
- B.
Facilities
- C.
Context
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
In analyzing the occasion, all of the above factors are important. Time helps determine the duration and schedule of the occasion, facilities refer to the resources and amenities available for the occasion, and context provides the background and circumstances surrounding the occasion. Considering all these aspects is crucial in understanding and assessing the occasion effectively.Rate this question:
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- 23.
If your objective is to train a new computer consultant, your general goal or general purpose is:
- A.
To inform
- B.
To persuade
- C.
To teach
- D.
To entertain
Correct Answer
A. To informExplanation
The correct answer is "To inform" because when the objective is to train a new computer consultant, the main goal is to provide them with knowledge and information about computer consulting. The focus is on imparting information and educating them about the subject matter rather than persuading or entertaining them.Rate this question:
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- 24.
Several students have formed a study group for their communications class. Although some students are communication majors, the member who has the most influence on the group is a leading player on the college basketball team. In this group, the basketball player possesses_______power.
- A.
Coercive
- B.
Expert
- C.
Referent
- D.
Information
Correct Answer
C. ReferentExplanation
The basketball player possesses referent power in the study group because they have the most influence, despite not being a communication major. Referent power is based on admiration, respect, and the desire to be like someone. In this case, the other students in the group look up to the basketball player and value their opinions and actions, giving them referent power.Rate this question:
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- 25.
As discussed in the text, two functions of group roles are
- A.
Official and unofficial
- B.
Paid and unpaid
- C.
Voluntary and coercive
- D.
Task and relational
- E.
Amateur and professional
Correct Answer
D. Task and relationalExplanation
The correct answer is "Task and relational". In a group setting, the roles can be categorized into two main functions: task-oriented and relational-oriented. Task roles focus on achieving the group's goals and objectives, such as organizing, coordinating, and providing direction. Relational roles, on the other hand, focus on building and maintaining positive relationships within the group, such as encouraging, supporting, and mediating conflicts. These two functions are essential for the effective functioning of a group and ensuring both task accomplishment and group cohesion.Rate this question:
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- 26.
Visual aids perform which of the following functions?
- A.
Emphazing important points
- B.
Illustrating how things work
- C.
Illustrating how things look
- D.
Illustrating how things are related to one another
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Visual aids perform multiple functions, including emphasizing important points, illustrating how things work, illustrating how things look, and illustrating how things are related to one another. They are used to enhance understanding and communication by providing visual representations that support and clarify the information being presented. By incorporating visual elements, such as charts, graphs, diagrams, and images, visual aids help to engage the audience, make complex concepts more accessible, and facilitate better retention and comprehension of the information.Rate this question:
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- 27.
Which of the following can help the presenter to avoid a computer catastrophe?
- A.
Have a contingency plan
- B.
Have back up technical support available
- C.
Use the internet in real-time
- D.
Have a contingency plan and back up technical support available
Correct Answer
A. Have a contingency planExplanation
Having a contingency plan can help the presenter to avoid a computer catastrophe by providing a backup plan in case something goes wrong. This plan can include steps to take if the computer crashes, the presentation file gets corrupted, or any other technical issue arises. By having a contingency plan in place, the presenter can quickly and effectively deal with any unexpected situations, minimizing the impact on the presentation and ensuring a smooth delivery.Rate this question:
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- 28.
Having your hands on your hips, pointing your index finger, and pounding your fists is commonly interpreted as being:
- A.
Open or confident
- B.
Dictorial or arrogant
- C.
Insecure or nervous
- D.
Happy or pleased
Correct Answer
B. Dictorial or arrogantExplanation
Having your hands on your hips, pointing your index finger, and pounding your fists can be seen as aggressive and domineering body language. This posture is often associated with someone who is trying to assert their authority or control over others, hence it can be interpreted as dictatorial or arrogant.Rate this question:
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- 29.
All of the following are special occasion persentations, except:
- A.
Welcoming remarks
- B.
Training
- C.
Presenting an award
- D.
Honoring a person or institution
Correct Answer
B. TrainingExplanation
Training is not considered a special occasion presentation because it is a regular and ongoing process in many organizations. Unlike welcoming remarks, presenting an award, or honoring a person or institution, training is not specifically tied to a special event or milestone. It is a continuous activity that is conducted to develop skills, enhance knowledge, and improve performance. Therefore, training does not fall under the category of special occasion presentations.Rate this question:
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- 30.
In a persuasive presentation, opposing ideas should be:
- A.
Cited, then refuted
- B.
Ignored
- C.
Mentioned only when necessary
- D.
Not mentioned
Correct Answer
A. Cited, then refutedExplanation
In a persuasive presentation, opposing ideas should be cited, then refuted. This means that the presenter should acknowledge and mention the opposing ideas, providing evidence or examples to support them. After that, the presenter should refute those ideas by presenting counterarguments and evidence that supports their own position. This approach helps to strengthen the presenter's argument by addressing and debunking potential objections or counterpoints.Rate this question:
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Current Version
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Dec 22, 2023Quiz Edited by
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Dec 08, 2011Quiz Created by
Ksmith01
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