Quiz On Business Communication: Exam!

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Quiz On Business Communication: Exam! - Quiz



Questions and Answers
  • 1. 

    The term “communication is derived from ___word.

    • A.

      Greek

    • B.

      Latin

    • C.

      Chinese

    • D.

      English

    Correct Answer
    B. Latin
    Explanation
    The term "communication" is derived from the Latin word "communicare," which means "to share" or "to make common." Latin has had a significant influence on the development of many languages, including English, and it has provided the basis for many scientific and academic terms. Therefore, it is logical to assume that the term "communication" also originated from Latin.

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  • 2. 

    Communication starts with___________

    • A.

      Encoding

    • B.

      Sender

    • C.

      Channel

    • D.

       Feedback

    Correct Answer
    B. Sender
    Explanation
    Communication starts with the sender, who initiates the process by formulating and sending a message. The sender is responsible for encoding the message, which involves converting thoughts or ideas into a format that can be transmitted to the receiver. The sender plays a crucial role in the communication process as they are the source of the message and set the tone and intent for the communication.

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  • 3. 

    Gestural communication is also known as written communication.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Gestural communication refers to the use of gestures, body language, and facial expressions to convey messages. It does not involve written words or symbols, which are the main components of written communication. Therefore, gestural communication is not the same as written communication, making the statement false.

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  • 4. 

    The two broad areas of communication are:

    • A.

      Oral and written communication

    • B.

       Verbal and written communication

    • C.

      Verbal and non-verbal communication

    • D.

      Oral and non-verbal communication

    Correct Answer
    C. Verbal and non-verbal communication
    Explanation
    Verbal and non-verbal communication are the two broad areas of communication because they encompass different forms of expressing and understanding messages. Verbal communication involves spoken or written words, allowing individuals to convey information and ideas through language. Non-verbal communication, on the other hand, includes facial expressions, body language, gestures, and other non-verbal cues that convey meaning without the use of words. Together, verbal and non-verbal communication cover a wide range of communication methods and are essential for effective interpersonal interactions.

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  • 5. 

    Which of the following combination is /are example/s of written communication?

    • A.

      Letters and voicemail

    • B.

      Reports and email

    • C.

      Circulars and voicemail

    • D.

       All the above.

    Correct Answer
    B. Reports and email
    Explanation
    Reports and email are examples of written communication because they involve the use of written words to convey information. Reports are formal documents that present facts, findings, and recommendations, while email is a digital form of communication where messages are composed and sent electronically. Both forms of communication rely on written language to effectively communicate ideas and information.

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  • 6. 

    Communication is a ___________

    • A.

      One way process

    • B.

      Two way process

    • C.

      Three way process.

    • D.

      Four way process

    Correct Answer
    B. Two way process
    Explanation
    Communication is a two-way process because it involves the exchange of information between two or more individuals or entities. It requires both a sender and a receiver who actively participate in the communication process. In a two-way communication, there is a continuous flow of information, feedback, and understanding between the parties involved. This allows for effective communication, as both parties can express their thoughts, opinions, and ideas, and also clarify any doubts or misunderstandings.

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  • 7. 

    Examples of oral communication----------

    • A.

      Letter

    • B.

      E-mail

    • C.

      Telephone

    • D.

      Fax

    Correct Answer
    C. Telephone
    Explanation
    The given options are examples of oral communication methods. Oral communication refers to the transmission of information through spoken words. Out of the options provided, the telephone is the only option that involves direct spoken communication between individuals. Letters, emails, and faxes, on the other hand, are written forms of communication.

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  • 8. 

    Communication through news papers and television are known as group discussion.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is incorrect. Communication through newspapers and television is not known as group discussion. Group discussion refers to a form of communication where a group of individuals come together to discuss a specific topic or issue, sharing their opinions and ideas. Newspapers and television are mediums of mass communication that provide information to a large audience, but they do not involve the active participation and interaction among a group of individuals that is characteristic of a group discussion.

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  • 9. 

    Listening, reading, speaking and writing are all types of?

    • A.

      Communication skills.

    • B.

      Emotional barriers

    • C.

       Evaluation techniques

    • D.

      Nonverbal communication

    Correct Answer
    C.  Evaluation techniques
    Explanation
    Evaluation techniques refer to the methods used to assess or judge someone's performance or abilities. Listening, reading, speaking, and writing are not evaluation techniques themselves, but rather they are different types of communication skills. Therefore, the correct answer is evaluation techniques.

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  • 10. 

    Which of the following indicates the correct sequence of the elements of communication in the communication process?

    • A.

      Sender, Receiver, Channel, Message, Feedback

    • B.

       Receiver, Feedback, Sender, Message, Channel

    • C.

      Sender, Channel, Message, feedback, Receiver

    • D.

       Sender, Message, Channel, Receiver, Feedback

    Correct Answer
    D.  Sender, Message, Channel, Receiver, Feedback
    Explanation
    The correct sequence of the elements of communication in the communication process is as follows: Sender, Message, Channel, Receiver, Feedback. This means that the sender initiates the communication by creating a message, which is then transmitted through a channel to the receiver. The receiver then receives the message and provides feedback to the sender.

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  • 11. 

    Any letter designed and directed to the exchange of information connected with trade and trade-related activities is known as?

    • A.

       Business Report

    • B.

      Business enquiry

    • C.

      Business letter

    • D.

       Business memos

    Correct Answer
    C. Business letter
    Explanation
    A business letter is a formal written communication that is specifically designed for the exchange of information related to trade and trade-related activities. It is a professional way of conveying messages, requests, inquiries, or proposals between businesses or individuals involved in business transactions. Business letters are typically used for purposes such as making inquiries, placing orders, providing information, or addressing any other business-related matter.

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  • 12. 

    Communication problems are otherwise known as?

    • A.

      Enquire.

    • B.

      Barriers

    • C.

      C.Encoding.

    • D.

      Decoding

    Correct Answer
    B. Barriers
    Explanation
    Communication problems are commonly referred to as "barriers" because they obstruct or hinder effective communication between individuals or groups. Barriers can take various forms, such as language barriers, cultural differences, physical distance, or even technological issues. These barriers prevent the smooth transmission and understanding of information, ideas, or messages, leading to communication breakdowns. Identifying and addressing these barriers is crucial for successful communication and fostering better understanding and collaboration among individuals or groups.

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  • 13. 

    Communication between the HR manager and CEO of an organization is an example of formal communication.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Communication between the HR manager and CEO of an organization is an example of formal communication because it follows a hierarchical structure and is conducted within the established channels of authority. The HR manager and CEO are both key positions within the organization and their communication is typically based on official roles and responsibilities. Formal communication is characterized by adherence to organizational protocols, clear and specific information exchange, and a focus on official matters rather than personal or informal topics.

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  • 14. 

    The main objective of communication is?

    • A.

      Information and persuasion

    • B.

      Skill and personality development

    • C.

      Control and management

    • D.

      Need

    Correct Answer
    A. Information and persuasion
    Explanation
    The main objective of communication is to provide information and persuade the audience. Communication is a process of sharing ideas, thoughts, and information with others. By providing information, communication helps in disseminating knowledge and keeping people informed about various subjects. Persuasion, on the other hand, aims to influence and convince others to adopt a certain viewpoint or take a specific action. Both information and persuasion are crucial in effective communication as they help in conveying messages, influencing opinions, and achieving desired outcomes.

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  • 15. 

    . Gossip and rumour are part of _____________communication.

    Correct Answer
    Informal
    Explanation
    Gossip and rumor are typically associated with informal communication. Informal communication refers to the exchange of information and ideas in a casual, unofficial manner, often outside of formal channels such as official meetings or written memos. Gossip and rumor thrive in informal settings where people engage in casual conversations, share personal opinions, and spread unverified information. These forms of communication are not regulated or governed by formal rules or protocols, making them more prone to speculation, exaggeration, and misinformation. Therefore, it is reasonable to categorize gossip and rumor as part of informal communication.

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  • 16. 

    Advantage of written communication.

    • A.

      Save time

    • B.

      Save money

    • C.

      Permanent record

    • D.

      Neat

    Correct Answer
    C. Permanent record
    Explanation
    Written communication provides a permanent record of the information exchanged, which can be referred to at any time in the future. This allows for easy retrieval and verification of details, ensuring accuracy and minimizing the risk of miscommunication. Unlike verbal communication, where information can be easily forgotten or misunderstood, a written record provides a reliable and lasting reference. This advantage is particularly beneficial in legal, business, and administrative contexts where documentation and evidence are crucial.

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  • 17. 

    Communication is derived from the Latin word “Communis” which means?

    • A.

      Community

    • B.

       Share

    • C.

      Common

    • D.

      Marxist

    Correct Answer
    B.  Share
    Explanation
    Communication is derived from the Latin word "Communis" which means "share". This suggests that communication involves the sharing of information, ideas, or thoughts between individuals or groups. It highlights the importance of transmitting and exchanging messages in order to establish a common understanding and promote effective interaction.

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  • 18. 

    Which of the following combination is /are example/s of oral communication?

    • A.

      Meetings, Memos and Presentations

    • B.

       Meetings, Memos and Performance reviews

    • C.

      Meetings, Presentations and Performance reviews

    • D.

      All the above

    Correct Answer
    C. Meetings, Presentations and Performance reviews
    Explanation
    The combination of Meetings, Presentations, and Performance reviews are examples of oral communication. Meetings involve direct interaction and discussion among individuals, allowing for the exchange of ideas and information. Presentations involve delivering information or ideas orally to an audience. Performance reviews involve providing feedback and discussing performance verbally. All of these examples require speaking and listening skills, making them forms of oral communication.

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  • 19. 

    ______________________ is a particular type of order/communication  in which the subordinate is not only ordered to do the job but also given guidance how to do the job.

    • A.

      Procedural

    • B.

      Instruction

    • C.

      Advice

    • D.

      Persuasion

    Correct Answer
    B. Instruction
    Explanation
    Instruction is the correct answer because it refers to a type of order/communication where the subordinate is not only told what to do but also given guidance on how to do it. This implies that there is a clear set of steps or procedures that need to be followed in order to complete the task successfully.

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  • 20. 

    The most important part of any business letter is?

    • A.

      Date

    • B.

      Body of the letter

    • C.

      Greetings

    • D.

      Signature

    Correct Answer
    B. Body of the letter
    Explanation
    The body of the letter is the most important part of any business letter because it contains the main message or purpose of the communication. It provides the necessary information, details, and arguments to support the writer's intent. The body of the letter should be clear, concise, and well-organized to effectively convey the message to the recipient. Without a well-written body, the letter may fail to achieve its intended purpose and may not effectively communicate the desired information or request.

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  • 21. 

    Pictures, slides, films fall under which category?

    • A.

      Body language

    • B.

      Visual communication

    • C.

      Upward communication

    • D.

      Audio-Visual communication

    Correct Answer
    D. Audio-Visual communication
    Explanation
    Pictures, slides, and films are visual mediums that utilize both images and sound to convey information. They are commonly used to enhance communication and engage audiences through a combination of visual and auditory elements. Therefore, they fall under the category of audio-visual communication, which involves the use of both audio and visual components to effectively transmit messages and ideas.

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  • 22. 

    The other word for Salutation means signature.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is incorrect. The other word for Salutation is greeting, not signature. A salutation is a polite expression or word used as a greeting or acknowledgment of another person's arrival or presence. A signature, on the other hand, refers to a person's name written in their own handwriting as a form of identification or authorization. Therefore, the correct answer is False.

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  • 23. 

    Posters fall under which category of communication.

    • A.

      Written

    • B.

      Oral

    • C.

      Spoken

    • D.

      Visual

    Correct Answer
    D. Visual
    Explanation
    Posters fall under the category of visual communication because they use visual elements such as images, graphics, and typography to convey a message or information. Unlike written communication which relies on written words, or oral communication which involves speaking and listening, posters primarily rely on visual elements to communicate effectively. They are designed to catch the viewer's attention and convey a message quickly and visually.

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  • 24. 

    Informal communication is otherwise known as "Grapevine communication".

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Informal communication refers to the transmission of information through unofficial channels, such as conversations, rumors, or gossip, within an organization. One common term used to describe informal communication is "Grapevine communication." This term is derived from the idea that information spreads quickly and unpredictably, similar to how grapevines grow and intertwine. Therefore, the given statement is true as informal communication is indeed known as "Grapevine communication."

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  • 25. 

    Face to face communication falls under the category of direct communication.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Face to face communication involves direct interaction between individuals, where they can see and hear each other in real-time. It allows for immediate feedback, non-verbal cues, and a more personal connection. Therefore, it falls under the category of direct communication, making the statement true.

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  • 26. 

    When "Respected sir" is used as salutation the complimentary closing should be?

    • A.

      Yours lovingly

    • B.

      Yours affectionately

    • C.

      Love and Regards

    • D.

      Yours Sincerely

    Correct Answer
    D. Yours Sincerely
    Explanation
    When "Respected sir" is used as a salutation, it indicates a formal and respectful tone. Therefore, the most appropriate complimentary closing would be "Yours Sincerely," as it reflects a professional and polite manner of communication. The other options such as "Yours lovingly," "Yours affectionately," and "Love and Regards" are more suitable for informal or personal settings.

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  • 27. 

    The information that the receivers get from the sender is the?

    • A.

      Feedback

    • B.

      Source

    • C.

      Message

    • D.

      Channel

    Correct Answer
    C. Message
    Explanation
    The correct answer is "Message" because the message refers to the information or communication being sent by the sender to the receivers. It can be in the form of spoken or written words, images, gestures, or any other means of conveying information. The receivers receive and interpret the message to understand the intended meaning or purpose of the communication.

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  • 28. 

    Proceedings of a meeting are known as agenda.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the proceedings of a meeting are indeed known as the agenda. The agenda is a list of items to be discussed or addressed in a meeting, and it serves as a guide to keep the meeting organized and on track. It outlines the topics to be covered, the order in which they will be discussed, and any additional information or materials that may be needed. The agenda helps ensure that all necessary topics are addressed and that the meeting stays focused and productive.

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  • 29. 

    The official recording of the proceedings of a meeting is called?

    • A.

      Circular

    • B.

      Notice

    • C.

      Minutes of the meeting

    • D.

      Agenda

    Correct Answer
    C. Minutes of the meeting
    Explanation
    The official recording of the proceedings of a meeting is called "Minutes of the meeting". Minutes are written notes that capture the discussions, decisions, and actions taken during a meeting. They serve as a formal record and reference for participants and absentees. Circulars are documents that are distributed to a group of people for information or announcement purposes. Notices are written or printed announcements or warnings. Agendas are outlines or lists of items to be discussed or accomplished in a meeting.

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  • Current Version
  • Feb 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 08, 2020
    Quiz Created by
    Sijuu
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