Fundamentals Of Business Communication Quiz Part- IV

10 Questions | By Wepoko | Updated: Feb 15, 2023 | Attempts: 220

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Fundamentals Of Business Communication Quiz Part- IV - Quiz

Questions and Answers

1.

The four areas in which you analyze the receiver of a message are
- A.
  
  Knowledge, interests, attitudes, and emotional reaction.
- B.
  
  Knowledge, interests, attitudes, and gender.
- C.
  
  C. knowledge, interests, emotional reaction, and age.
- D.
  
  Knowledge, interests, emotional reaction, and culture.
2.

Which of the following is the three-step process for developing business messages?
- A.
  
  Analyze receiver and situation, select organizational plan, and compose message content.
- B.
  
  Determine purpose, analyze receiver and situation, and compose message content.
- C.
  
  Plan, compose, proofread.
- D.
  
  Plan, draft, finalize.
3.

Which of the following is NOT part of the planning process?
- A.
  
  Apply the principles of business communication.
- B.
  
  Establish purposes.
- C.
  
  Outline the message content.
- D.
  
  Select the organizational plan.
4.

The best organizational plan and best type of message for persuading someone to donate to a community project that feeds the homeless is a(n)
- A.
  
  Direct, oral message.
- B.
  
  Direct, written message.
- C.
  
  Indirect, oral message.
- D.
  
  Indirect, written message.
5.

Which of the following is NOT a step in the proofreading process?
- A.
  
  Pay special attention to names, numbers, and unusual words.
- B.
  
  Read the material once for content, once for mechanics.
- C.
  
  Read the material to a colleague bottom to top.
- D.
  
  Use your word processing software spell checker to check for spelling errors.
6.

Which of the following is NOT true of a message written using the indirect plan?
- A.
  
  Supporting explanations and reasons lead to the main idea, which is presented later in the message.
- B.
  
  The opening is neutral or a point of agreement.
- C.
  
  This organizational plan is sometimes called the inductive plan.
- D.
  
  This organizational plan is used for good news messages.
7.

The revising process includes all but which one of the following?
- A.
  
  Checking to see that business communication principles have been applied
- B.
  
  Determining whether the message is mechanically correct
- C.
  
  Thinking about the visual image the message creates
- D.
  
  Verifying the content for accuracy and completeness
8.

Which of the following is an appropriate situation in which to use e-mail?
- A.
  
  A. Cancellation of a meeting scheduled for this afternoon
- B.
  
  Discussion of a job performance evaluation
- C.
  
  Negotiation of a salary increase
- D.
  
  Reminder of an upcoming deadline for budget submissions
9.

An advantage of an oral message is that it:
- A.
  
  Accommodates lengthy and complex content.
- B.
  
  Allows for immediate feedback.
- C.
  
  Can have legal value.
- D.
  
  Provides a permanent record.
10.

Which of the following is a disadvantage of instant messaging?
- A.
  
  Files and links to websites may be shared by users.
- B.
  
  Messages are maintained on servers controlled by the provider.
- C.
  
  Spontaneous interaction in real time is possible.
- D.
  
  Teamwork and work flow are improved.