Fundamentals Of Business Communication Quiz Part- IV

10 Questions | Total Attempts: 172

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Business Communication Quizzes & Trivia

Questions and Answers
  • 1. 
    The four areas in which you analyze the receiver of a message are
    • A. 

      Knowledge, interests, attitudes, and emotional reaction.

    • B. 

      Knowledge, interests, attitudes, and gender.

    • C. 

      C. knowledge, interests, emotional reaction, and age.

    • D. 

      Knowledge, interests, emotional reaction, and culture.

  • 2. 
    Which of the following is the three-step process for developing business messages?
    • A. 

      Analyze receiver and situation, select organizational plan, and compose message content.

    • B. 

      Determine purpose, analyze receiver and situation, and compose message content.

    • C. 

      Plan, compose, proofread.

    • D. 

      Plan, draft, finalize.

  • 3. 
    Which of the following is NOT part of the planning process?
    • A. 

      Apply the principles of business communication.

    • B. 

      Establish purposes.

    • C. 

      Outline the message content.

    • D. 

      Select the organizational plan.

  • 4. 
    The best organizational plan and best type of message for persuading someone to donate to a community project that feeds the homeless is a(n)
    • A. 

      Direct, oral message.

    • B. 

      Direct, written message.

    • C. 

      Indirect, oral message.

    • D. 

      Indirect, written message.

  • 5. 
    Which of the following is NOT a step in the proofreading process?
    • A. 

      Pay special attention to names, numbers, and unusual words.

    • B. 

      Read the material once for content, once for mechanics.

    • C. 

      Read the material to a colleague bottom to top.

    • D. 

      Use your word processing software spell checker to check for spelling errors.

  • 6. 
    Which of the following is NOT true of a message written using the indirect plan?
    • A. 

      Supporting explanations and reasons lead to the main idea, which is presented later in the message.

    • B. 

      The opening is neutral or a point of agreement.

    • C. 

      This organizational plan is sometimes called the inductive plan.

    • D. 

      This organizational plan is used for good news messages.

  • 7. 
    The revising process includes all but which one of the following?
    • A. 

      Checking to see that business communication principles have been applied

    • B. 

      Determining whether the message is mechanically correct

    • C. 

      Thinking about the visual image the message creates

    • D. 

      Verifying the content for accuracy and completeness

  • 8. 
    Which of the following is an appropriate situation in which to use e-mail?
    • A. 

      A. Cancellation of a meeting scheduled for this afternoon

    • B. 

      Discussion of a job performance evaluation

    • C. 

      Negotiation of a salary increase

    • D. 

      Reminder of an upcoming deadline for budget submissions

  • 9. 
    An advantage of an oral message is that it:
    • A. 

      Accommodates lengthy and complex content.

    • B. 

      Allows for immediate feedback.

    • C. 

      Can have legal value.

    • D. 

      Provides a permanent record.

  • 10. 
    Which of the following is a disadvantage of instant messaging?
    • A. 

      Files and links to websites may be shared by users.

    • B. 

      Messages are maintained on servers controlled by the provider.

    • C. 

      Spontaneous interaction in real time is possible.

    • D. 

      Teamwork and work flow are improved.

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