Business Communication C1 Level Test Part- V

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Questions: 10 | Attempts: 204

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Business Communication C1 Level Test Part- V - Quiz


Questions and Answers
  • 1. 

    Pitch refers to the:

    • A.

      Highness or lowness of your voice.

    • B.

      Strength of your voice.

    • C.

      Timbre of your voice.

    • D.

      Volume of your voice.

    Correct Answer
    A. Highness or lowness of your voice.
    Explanation
    Pitch refers to the highness or lowness of your voice. It is determined by the frequency of the sound waves produced by your vocal cords. When the vocal cords vibrate faster, the pitch is higher, and when they vibrate slower, the pitch is lower. Pitch is an important aspect of communication as it conveys emotions, intentions, and meaning. It can also be adjusted to create emphasis or convey different moods.

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  • 2. 

    Imagery is:

    • A.

      A method used to rehearse a presentation.

    • B.

      A way of dealing with stage fright.

    • C.

      An organizational technique.

    • D.

      Another name for anecdote.

    Correct Answer
    B. A way of dealing with stage fright.
    Explanation
    Imagery is a technique used to create vivid mental images or sensory experiences, often involving the use of descriptive language and sensory details. It is commonly used in various forms of art, literature, and public speaking to engage the audience's senses and emotions. By incorporating imagery into a presentation, it can help the presenter to overcome stage fright by focusing on creating a compelling and immersive experience for the audience, diverting attention away from their own anxiety.

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  • 3. 

    The best way to convey friendliness is to:

    • A.

      A. smile.

    • B.

      Speak slowly.

    • C.

      Tell a joke.

    • D.

      Use a tone of importance.

    Correct Answer
    A. A. smile.
    Explanation
    Smiling is considered the best way to convey friendliness because it is a universal gesture that is easily understood and interpreted as a positive and welcoming sign. A smile can instantly create a warm and inviting atmosphere, making others feel comfortable and at ease. It conveys a sense of openness, approachability, and genuine interest in others. Smiling also has the power to uplift moods, improve communication, and build rapport with others. Therefore, smiling is an effective way to convey friendliness in any social or professional setting.

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  • 4. 

    Rebekah Anspach has just been assigned the task of making an oral presentation to the budget committee of the company she joined three months ago. The first thing Rebekah should do is:

    • A.

      Analyze the audience.

    • B.

      Determine the purpose of the presentation.

    • C.

      Draft an outline.

    • D.

      Gather supporting data.

    Correct Answer
    B. Determine the purpose of the presentation.
    Explanation
    Before Rebekah Anspach starts preparing for her oral presentation to the budget committee, it is important for her to determine the purpose of the presentation. This will help her in understanding what she needs to convey to the committee and what goals she wants to achieve through her presentation. By determining the purpose, Rebekah can then structure her presentation accordingly, ensuring that her content is relevant and focused. Analyzing the audience, drafting an outline, and gathering supporting data are all important steps in the preparation process, but determining the purpose sets the foundation for a successful presentation.

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  • 5. 

    Which of the following is NOT a reason for mispronouncing a word?

    • A.

      People you hear using the word pronounce it incorrectly.

    • B.

      The dictionary was not consulted for the correct pronunciation of unfamiliar words.

    • C.

      The speaker talks too fast and doesn’t take care to verify that he or she is saying the word correctly.

    • D.

      The words are unfamiliar.

    Correct Answer
    C. The speaker talks too fast and doesn’t take care to verify that he or she is saying the word correctly.
    Explanation
    The correct answer is that the speaker talks too fast and doesn't take care to verify that he or she is saying the word correctly. This means that the reason for mispronouncing a word is not due to the speed of the speaker and their lack of attention to pronunciation accuracy.

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  • 6. 

    Which of the following is a disadvantage of an impromptu presentation?

    • A.

      A. Increase use of verbal fillers

    • B.

      Large degree of eye contact

    • C.

      Natural feel of delivery

    • D.

      Opportunity to respond to audience feedback

    Correct Answer
    A. A. Increase use of verbal fillers
    Explanation
    An impromptu presentation refers to a speech or presentation that is delivered without any prior preparation. One of the disadvantages of an impromptu presentation is the increase in the use of verbal fillers. When speaking spontaneously, individuals may rely more on filler words such as "um," "uh," or "like" as they search for the right words or gather their thoughts. This can be distracting for the audience and diminish the overall effectiveness of the presentation.

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  • 7. 

    What organizational plan would be best for an oral presentation in which a person is being introduced to an audience?

    • A.

      Causal

    • B.

      Direct or indirect

    • C.

      Problem and solution

    • D.

      Topical

    Correct Answer
    B. Direct or indirect
    Explanation
    For an oral presentation introducing a person to an audience, a direct or indirect organizational plan would be most suitable. This plan allows the presenter to provide a straightforward introduction by directly stating the person's background, accomplishments, and relevant information. Alternatively, an indirect approach could be used, where the presenter starts with a captivating story or anecdote that indirectly leads to the introduction of the person. Both approaches engage the audience and effectively introduce the person being presented.

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  • 8. 

    If you have prepared a packet of information to share with those attending your presentation, you should:

    • A.

      Distribute the packet as part of your opening so members can take notes as you speak.

    • B.

      Distribute the packet as the audience enters so members can read the materials while waiting for you to begin.

    • C.

      Tell the audience early in the presentation that the materials will be available following the presentation.

    • D.

      Withhold information about the packet until you are ready to distribute it.

    Correct Answer
    C. Tell the audience early in the presentation that the materials will be available following the presentation.
    Explanation
    The correct answer is to tell the audience early in the presentation that the materials will be available following the presentation. This is the best approach because it allows the audience to focus on listening and engaging with the presentation rather than being distracted by reading the materials. By informing them in advance, they can trust that they will have access to the information afterwards and can fully concentrate on the speaker's message during the presentation.

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  • 9. 

    Bolsa Industries is implementing a new insurance program, and Thuy Nguyen has been assigned the task of explaining the plan to employees. During the question-and-answer session, one of the attendees incorporates a negative remark about the plan into his question. In responding, Thuy should:

    • A.

      Acknowledge the remark but indicate that he prefers questions without comments.

    • B.

      Answer the question but use facial expressions to show the questioner that he doesn't appreciate the negative tone.

    • C.

      Go directly to the next question without responding to the negative individual.

    • D.

      Rephrase the question then answer it.

    Correct Answer
    D. Rephrase the question then answer it.
    Explanation
    Thuy Nguyen should rephrase the negative remark into a neutral question and then proceed to answer it. This approach allows Thuy to address the concerns raised by the attendee while maintaining a positive and constructive atmosphere. By rephrasing the question, Thuy can focus on providing a helpful response and avoid getting caught up in the negativity of the remark. This approach demonstrates professionalism and ensures that all attendees receive the necessary information about the insurance program.

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  • 10. 

    When introducing the people seated at a head table, an emcee should

    • A.

      Alternate right to left from the center out.

    • B.

      Begin with the main speaker, then others based on status.

    • C.

      Move from his/her far right to center, then far left to center.

    • D.

      Use alphabetic sequence.

    Correct Answer
    C. Move from his/her far right to center, then far left to center.
    Explanation
    When introducing the people seated at a head table, an emcee should move from his/her far right to center, then far left to center. This order allows the emcee to first introduce the individuals seated on the far right side of the table, then gradually move towards the center, and finally introduce the individuals on the far left side of the table. This approach ensures that all individuals are introduced in a fair and organized manner, without any preference given to any particular side or individual.

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