E-mail And Memos Quiz Questions

84 Questions | Total Attempts: 1799

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E-mail And Memos Quiz Questions - Quiz

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Questions and Answers
  • 1. 
    Most e-mails and memos should be written indirectly to show respect for readers.
    • A. 

      True

    • B. 

      False

  • 2. 
    You are setting up a system for your tech support employees to communicate with customers to solve problems they are experiencing. What is the best electronic communication channel for this purpose.
    • A. 

      Blog

    • B. 

      Instant message (IM)

    • C. 

      Podcast

    • D. 

      Email

  • 3. 
    Typing your name at the bottom of an e-mail message is unnecessary. 
    • A. 

      True

    • B. 

      False

  • 4. 
    Because e-mail is the preferred communication channel in most businesses today, most people know how to use it smartly, safely, and professionally.
    • A. 

      True

    • B. 

      False

  • 5. 
    Although you may exchange very short instant messages, most of your writing tasks on the job will probably involve preparing e-mail messages and interoffice memos.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following situations is most appropriate for sending an e-mail message?
    • A. 

      Ashley found a great political joke she wants to share with he colleagues.

    • B. 

      Melissa must send the monthly sales data to her department.

    • C. 

      Aidan needs to vent his frustrations about working conditions to his shift supervisor.

    • D. 

      Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.

  • 7. 
    What is the best advice for formatting hard-copy memos?
    • A. 

      Use even(justified) right and left margins for a neater look

    • B. 

      Double-space memos to make them easier to read

    • C. 

      Key the guide words in bold at the left margin.

    • D. 

      Leave five blank lines between the lest line of the heading and the first line of the memo.

  • 8. 
    Effective e-mail messages and memos generally discuss only one topic. 
    • A. 

      True

    • B. 

      False

  • 9. 
    Kevin wants to make sure that he is demonstrating good netiquette when using e-mail. What should he do?
    • A. 

      Ask permission before forwarding messages

    • B. 

      Write his messages in all capital letters to make them look important and professional.

    • C. 

      He should do all of these.

    • D. 

      Document every business decision and action with an electronic paper trail.

  • 10. 
    Your e-mail messages and memos should have high skim value, which means
    • A. 

      You write the message quickly and efficiently

    • B. 

      All paragraphs contain 5 or fewer lines

    • C. 

      Information presented is easy to read and comprehend.

    • D. 

      All sentences contain 10 or fewer words.

  • 11. 
    E-mail messages and memos should use bullets, lists, headings, and white space to improve readability.
    • A. 

      True

    • B. 

      False

  • 12. 
    Which of the following is the most appropriate closing for an e-mail message or memo?
    • A. 

      It's been great talking with you.

    • B. 

      Please let me know if I may be of further assistance.

    • C. 

      Please submit your report by August 1st so that the information can be presented at the seminar.

    • D. 

      Thank you in advance for answering my questions.

  • 13. 
    Brianna's company has decided to let employees use instant messaging(IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?
    • A. 

      Brianna should do all of these things.

    • B. 

      Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.

    • C. 

      Make sure she's available via IM at all times so t hat he colleagues can always reach her.

    • D. 

      Include both professional and personal contacts on the same IM contact list for efficiency.

  • 14. 
    To be safe in writing a direct reply letter on company stationary, you should
    • A. 

      Have your legal staff check every letter before you send it.

    • B. 

      Wait at least ten business days to allow any problem to subside.

    • C. 

      Gather facts, check figures, and receive any needed approvals.

    • D. 

      Develop a plan to reduce the benefits offered for any claim resolution.

  • 15. 
    Although e-mail is increibly seccessful for both internal and external communication, you should still use letters when
    • A. 

      Formality and sensitivity are essential

    • B. 

      You need immediate feedback.

    • C. 

      You have too little time to proofread

    • D. 

      The message must reach your reader very quickly

  • 16. 
    When explaining compliance in the body of an adjustment letter, you should avoid words such as regret, misunderstanding, and unfortunately.
    • A. 

      True

    • B. 

      False

  • 17. 
    Which of the following is not a goal when writing adjustment letters
    • A. 

      To promote future business and goodwill

    • B. 

      To gain additional customers through the claim

    • C. 

      To gain the confidence of the customer

    • D. 

      To gain thorough documentation to prove that the customer has presented an honest claim.

  • 18. 
    Shannon is writing a direct reply letter to a potential client. In the body of the letter, she will be answering several questions and wants her responses to be logical and readable. What should she do?
    • A. 

      Place the answers in a numbered list

    • B. 

      Avoid clarifying statements, which could create legal trouble.

    • C. 

      Place her answers in complete sentences in paragraph form.

    • D. 

      Place the answers on a separate page and attach it to the letter.

  • 19. 
    Writing letters of appreciation to customers who complain can be a smart business strategy.
    • A. 

      True

    • B. 

      False

  • 20. 
    For which of the following situations should a letter be sent instead of an e-mail message.
    • A. 

      You are asking members of the community to contribute to a fundraising effort for a local charity.

    • B. 

      You are reminding employees about an upcoming holiday

    • C. 

      You are scheduling a task force meeting.

    • D. 

      You are letting employees know about a training opportunity.

  • 21. 
    Claims made by telephone or e-mail are just as effective as claims made in writing.
    • A. 

      True

    • B. 

      False

  • 22. 
    Although companies send routine letters to suppliers, government agencies, and other businesses, the most important letters go to customers
    • A. 

      True

    • B. 

      False

  • 23. 
    A personally written message will have much more impact on  your reader than a ready-made card.
    • A. 

      True

    • B. 

      False

  • 24. 
    When writing a direct reply letter to a customer, refer only to the product the customer asked about. Mentioning other products would be considered rude and presumptious. 
    • A. 

      True

    • B. 

      False

  • 25. 
    Which of the following is the best opening for a note expressing thanks for a gift?
    • A. 

      Thanks for the gift!

    • B. 

      Thanks, William, for the lovely watch you and your staff gave to me to commemorate my twentieth anniversary with the company.

    • C. 

      I can't believe I've been with the company for twenty years.

    • D. 

      A lot has changes over the past twenty years.

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