Business Correspondence MCQ Quiz With Answers

Explanation
Communication refers to the process of transmitting information from one person or group to another. It involves the exchange of messages, ideas, or thoughts through various channels such as verbal, nonverbal, written, or visual means. Communication plays a crucial role in establishing and maintaining relationships, sharing information, expressing emotions, and influencing others. It is a fundamental aspect of human interaction and is essential in both personal and professional contexts.

Explanation
The attention line is the part of the letter that identifies the person who is preferred to address the concerns of the letter. This line is typically written below the recipient's address and includes the name and job title of the specific individual or department that the letter is intended for. The attention line helps ensure that the letter reaches the appropriate person and receives the necessary attention and response.

Explanation
The word "Confidential" on the business letter indicates that the mail clerk should deliver the letter to the recipient without opening it. This suggests that the contents of the letter are private and should not be accessed or read by anyone other than the intended recipient.

Explanation
The part of the business letter that states that a brochure is placed in the envelope is called the "Enclosure" section. This section is typically included at the end of the letter, after the closing and signature. It is used to inform the recipient that additional documents or materials, such as a brochure, are enclosed in the envelope along with the letter.

Explanation
The date on a business letter should always be typed out in full to maintain a professional and formal appearance. This helps to ensure clarity and consistency in communication. Additionally, typing out the full date helps to avoid any confusion or misinterpretation, especially when dealing with international correspondence where date formats may vary. It is considered good practice to include the day of the week, the month, the day, and the year in the date to provide a complete and accurate reference point for the letter.

Explanation
The subject of the letter is typically typed before the salutation, not after the complimentary close. This is because the subject serves as a brief summary of the letter's content and helps the recipient understand the purpose or topic of the letter before reading it. Typing the subject after the complimentary close would not make logical sense and would likely confuse the recipient. Therefore, the statement "The subject of the letter is normally typed after the complimentary close" is false.

Explanation
The statement is true because the signatory, which refers to the person who signs a document, typically appears below their actual signature. This is a common practice in order to clearly indicate who the signer is and to ensure that the signature is easily identifiable. Placing the signatory below the signature also helps to avoid confusion or misinterpretation of the document.

Explanation
The salutation "Mrs Julia White" is a formal salutation that indicates a personal relationship or familiarity with the recipient. In such cases, the complimentary close "Yours faithfully" would not be appropriate. Instead, a more appropriate complimentary close would be "Yours sincerely" or "Best regards." Therefore, the given statement is false.

Explanation
The explanation for the given correct answer is that when a reference is made, it typically includes the initials of both the originator and the administrative assistant. This helps to identify who was involved in creating or handling the reference. Therefore, the statement "The reference normally entails the originator's and administrative assistant initials" is true.

Explanation
The letterhead of a letter typically consists of the organization's contact information, including the email address, telephone number, and fax number. It is usually located at the top of the letter and serves as a header or logo for the organization. The letterhead provides recipients with the necessary contact details to reach out to the organization via email, phone, or fax.