Quiz: Communication Management Test!

25 Questions | Total Attempts: 1169

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Quiz: Communication Management Test!

Have you ever heard of communication management? Communications management includes developing, planning, implementing, monitoring, and revising all communication channels within an organization. The characteristics of communication management include improving corporate communication strategies, creating internal and external communications directives, and controlling information flow, including online communication. If you are interested to learn all teh aspects of communicatio managementy, this quiz will be beneficial for you to complete.


Questions and Answers
  • 1. 
    If there were 4 people on the project team and 9 more are added, how many additional channels of communication does this create?
    • A. 

      6.

    • B. 

      30.

    • C. 

      36.

    • D. 

      72.

  • 2. 
    The process to create a plan showing how all project communication will be conducted is known as:
    • A. 

      Communications Modeling.

    • B. 

      Plan Communications Management.

    • C. 

      Information Method.

    • D. 

      Communication Distribution Planning.

  • 3. 
    The responsibility of decoding the message rests with:
    • A. 

      The sender.

    • B. 

      The receiver.

    • C. 

      The communications management plan.

    • D. 

      The communications model.

  • 4. 
    Which of the following is FALSE regarding Manage Communications?
    • A. 

      Manage Communications is an executing process.

    • B. 

      Manage Communications ends when the product has been accepted.

    • C. 

      Manage Communications may involve unexpected requests from stakeholders.

    • D. 

      Manage Communications carries out the communications management plan.

  • 5. 
    Acknowledgement in the context of the communication model indicates:
    • A. 

      Confirmation of receipt.

    • B. 

      Comprehension of the sender's message.

    • C. 

      Agreement with the sender's message.

    • D. 

      Agreement upon the protocol and frequency of communication.

  • 6. 
    Your latest review of the project status shows it to be more than three weeks behind schedule. You are required to communicate this to the customer. This message should be:
    • A. 

      Formal and written.

    • B. 

      Informal and written.

    • C. 

      Formal and oral.

    • D. 

      Informal and oral.

  • 7. 
    Which of the following statements is TRUE regarding issues?
    • A. 

      All issues must be resolved in order for the project to be closed.

    • B. 

      The issue log is a tool for stakeholders to manage project issues.

    • C. 

      Each issue should be assigned to a single owner.

    • D. 

      Issue management may be treated as a sub-project on larger, more complex projects.

  • 8. 
    The majority of a person's communication is:
    • A. 

      Verbal.

    • B. 

      Nonverbal.

    • C. 

      Documented.

    • D. 

      Unnecessary.

  • 9. 
    Which of the following communication techniques is the most effective for resolving conflict?
    • A. 

      Instant messaging.

    • B. 

      Conference calls.

    • C. 

      Paralingual communication.

    • D. 

      Face-to-face communication.

  • 10. 
    Communication skills would be used most during which of the following processes?
    • A. 

      Manage Communications.

    • B. 

      Status Meetings.

    • C. 

      Direct and Manage Project Work.

    • D. 

      Communications Change Control.

  • 11. 
    The communications management plan typically contains all of the following EXCEPT:
    • A. 

      The expected stakeholder response to the communication.

    • B. 

      The stakeholder communication requirements.

    • C. 

      What technology will be used to communicate information.

    • D. 

      A glossary of terms.

  • 12. 
    You are about to attend a biweekly status meeting with your program manager when she calls and asks you to be certain to include earned value analysis in this and future meetings. Why is earned value analysis important to the communications process?
    • A. 

      It communicates the likelihood of the project's success.

    • B. 

      It communicates how the project is doing against the plan.

    • C. 

      It communicates the date the project deviated from the plan.

    • D. 

      It communicates the value-to-cost ratio.

  • 13. 
    You receive a last-minute status report from a senior member of the project team that you believe is incorrect. It shows tasks as being complete that you are almost certain are no more than 60% complete, and it documents deliverables as having been turned over to the customer that you do not believe is finished yet. You are walking into a communication meeting with key stakeholders. What is the BEST way to handle this problem?
    • A. 

      Ask the team member who wrote the report to sign it.

    • B. 

      Ask the stakeholders to wait a few minutes while you try to verify the information.

    • C. 

      Summon the project team to the meeting and get to the bottom of the discrepancy.

    • D. 

      Do nothing with this status and provide an amended report at the next meeting with the stakeholders.

  • 14. 
    The MOST important skill for a project manager to have is:
    • A. 

      Good administrative skills.

    • B. 

      Good planning skills.

    • C. 

      Good client-facing skills.

    • D. 

      Good communication skills.

  • 15. 
    Project reporting is a tool that is most closely associated with which process?
    • A. 

      Plan Communications Management.

    • B. 

      Manage Communications.

    • C. 

      Report Performance.

    • D. 

      Monitor Communications.

  • 16. 
    The best definition of noise is:
    • A. 

      Any unsupportable information that finds its way onto written or oral project communications.

    • B. 

      Anything that interferes with transmission and understanding of a message.

    • C. 

      Any communication that takes place through unofficial project channels.

    • D. 

      A communications acronym for Normal Operational Informing of Select project Entities.

  • 17. 
    A project manager is holding a meeting with stakeholders related to the status of a large project f r constructing a new runway at a major airport. The runway project has a CPI of 1.2 and an SPI of 1.25, and the manager is going to have to deliver the message to the stakeholders that a crucial quality test has failed. What kind of communication does this meeting represent?
    • A. 

      Formal oral.

    • B. 

      Informal oral.

    • C. 

      Paralingual.

    • D. 

      Nonverbal.

  • 18. 
    You have just assumed the role of project manager for the construction of a new runway for a major airport. The project is already in progress, and there are over 200 identified stakeholders on the project. You want to know how to communicate with these stakeholders. Where should you be able to find this information?
    • A. 

      It depends on the type of project.

    • B. 

      The stakeholder register.

    • C. 

      The communications management plan.

    • D. 

      Communication requirements.

  • 19. 
    Mary is using forecasting to determine her project's estimate at complete. 1^ghat would be the most likely place to include this information?
    • A. 

      The communications management plan.

    • B. 

      The project activity report.

    • C. 

      Project communications.

    • D. 

      The stakeholder engagement report.

  • 20. 
    Marie is a project manager who is involved in a meeting with the customer. After the customer makes a statement, Marie carefully reformulates and restates the message back to them. What is Marie practicing in this case?
    • A. 

      Listening skills.

    • B. 

      Project communications management.

    • C. 

      Professional courtesy.

    • D. 

      Passive listening.

  • 21. 
    Lessons learned should contain:
    • A. 

      The collective wisdom of the team.

    • B. 

      Feedback from the customer as to what you could have done better.

    • C. 

      Information to be used as an input into project closure.

    • D. 

      Analysis of the variances that occurred from the project's baseline.

  • 22. 
    In which process would work performance information be produced?
    • A. 

      Plan Communications Management.

    • B. 

      Monitor Communications.

    • C. 

      Report Performance.

    • D. 

      Manage Communications.

  • 23. 
    Information sent to specific recipients who need to receive it but that is not confirmed to be received or understood by the receiver is known as:
    • A. 

      The communication model.

    • B. 

      Push communication.

    • C. 

      Pull communication.

    • D. 

      Noise.

  • 24. 
    Information sensitivity and security would be of greatest concern when:
    • A. 

      Working on government projects.

    • B. 

      Evaluating the communications model.

    • C. 

      Choosing the appropriate communications technology.

    • D. 

      Rumors or inaccurate information are being circulated.

  • 25. 
    The issue log is used in which communications management process?
    • A. 

      Plan Communications Management.

    • B. 

      Push Communication.

    • C. 

      Distribute Communications.

    • D. 

      Monitor Communications.

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