Business Communication C1 Level Test

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Wepoko
W
Wepoko
Community Contributor
Quizzes Created: 8 | Total Attempts: 2,828
| Attempts: 933
SettingsSettings
Please wait...
  • 1/10 Questions

    Tasha Gibbs, a clerk at Memories and More, must notify Alec Preble that the crystal vase he special ordered as a gift for his grandmother on her 70th birthday arrived with a crack in the base. Tasha has ordered a replacement vase, but it won’t be delivered before Alec leaves for Grandma Preble’s party. What method should Tasha use to convey her message?

    • E-mail
    • Face-to-face meeting
    • Letter
    • Memo
    • Telephone call
Please wait...
About This Quiz

This C1 Level Business Communication test assesses key aspects of professional writing, emphasizing transactional, relationship-focused, and vertical communication. It evaluates the ability to handle sensitive business situations through appropriate communication channels, enhancing interpersonal skills and organizational effectiveness.

Business Communication C1 Level Test - Quiz

Quiz Preview

  • 2. 

    When working to create and maintain a favorable relationship with a receiver, a sender should:

    • Choose positive words.

    • Do just what the receiver expects.

    • Stress mutual interests and benefits.

    • Use technical terms.

    Correct Answer
    A. Choose positive words.
    Explanation
    When working to create and maintain a favorable relationship with a receiver, it is important for a sender to choose positive words. Positive language helps to create a positive atmosphere and fosters a sense of trust and goodwill between the sender and receiver. By using positive words, the sender can convey their message in a more friendly and optimistic manner, which can help to build a stronger and more positive relationship with the receiver.

    Rate this question:

  • 3. 

    Which of the following sentences best reflects the you-viewpoint?

    • Bank with RiverCity Bank, the friendliest bank in town!

    • Make RiverCity Bank your bank.

    • To get the service you need and the respect you deserve, bank with River City Bank.

    • You’ll like RiverCity Bank’s location and services.

    Correct Answer
    A. To get the service you need and the respect you deserve, bank with River City Bank.
    Explanation
    The sentence "To get the service you need and the respect you deserve, bank with River City Bank." best reflects the you-viewpoint because it directly addresses the reader and emphasizes the benefits and value they will receive by choosing River City Bank as their bank. It focuses on the reader's needs, desires, and perspective, making it a customer-centric statement.

    Rate this question:

  • 4. 

     Which of the following terms best describes the grapevine as a communication pattern?

    • Diagonal

    • Informal

    • Serial

    • Verbal

    Correct Answer
    A. Informal
    Explanation
    The term "informal" best describes the grapevine as a communication pattern. The grapevine refers to the informal network of communication that exists within an organization, where information is passed on through unofficial channels such as gossip, rumors, and informal conversations. Unlike formal communication channels, the grapevine is not governed by organizational hierarchy or official protocols. It is often faster and more flexible, but also less reliable and prone to distortion. Therefore, the term "informal" accurately captures the nature of the grapevine as a communication pattern.

    Rate this question:

  • 5. 

     The phrase “talking a mile a minute” is an example of a/an:

    • Denotation

    • Idiom

    • Inference

    • Metaphor

    Correct Answer
    A. Idiom
    Explanation
    The phrase "talking a mile a minute" is an example of an idiom. Idioms are expressions that have a figurative meaning different from their literal interpretation. In this case, "talking a mile a minute" means speaking very quickly and rapidly, not literally talking at a specific speed. This phrase cannot be understood by its individual words, but rather by the cultural context and common usage of the expression.

    Rate this question:

  • 6. 

     A receiver’s concerns and needs are considered in which element of audience analysis?

    • Attitudes

    • Emotional Reaction

    • Interests

    • Knowledge

    Correct Answer
    A. Interests
    Explanation
    In audience analysis, the element that considers a receiver's concerns and needs is their interests. By understanding the interests of the audience, a speaker or communicator can tailor their message to be more relevant and engaging for the audience. This helps to capture their attention and ensure that the message resonates with them. Understanding the interests of the audience also allows the speaker to address any potential objections or questions that may arise, leading to a more effective communication process.

    Rate this question:

  • 7. 

     Culture should be considered as part of which audience analysis element?

    • Attitudes

    • Emotional Reaction

    • Interests

    • Knowledge

    Correct Answer
    A. Attitudes
    Explanation
    Culture should be considered as part of the audience analysis element of attitudes because culture greatly influences people's attitudes and beliefs. Culture shapes an individual's values, norms, and worldview, which in turn affect their attitudes towards various topics. Understanding the cultural background of the audience helps in tailoring the message or content to align with their attitudes and avoid any potential misunderstandings or conflicts. By considering culture as part of the audience analysis, communicators can ensure that their message resonates with the target audience and effectively addresses their attitudes.

    Rate this question:

  • 8. 

    It was nearly  2 a.m. when Jaynell Washington arrived at her hotel; she was tired and hungry. When she asked the desk clerk how to get to the hotel coffee shop, she was told it was closed. Disappointed, she went to her room. About 15 minutes later, the desk clerk arrived at Jaynell’s room with a plate of cheese and fresh fruit. The clerk refused the tip Jaynell offered, and no food charge was added to her bill. By doing more than was expected, the desk clerk helped achieve the business communication goal of:

    • Receiver understanding.

    • Receiver response.

    • Favorable relationship.

    • Organizational goodwill.

    Correct Answer
    A. Favorable relationship.
    Explanation
    The desk clerk went above and beyond by bringing Jaynell a plate of cheese and fresh fruit even though the coffee shop was closed. This act of kindness and thoughtfulness helps to establish a positive and favorable relationship between Jaynell and the hotel. It shows that the hotel cares about their guests and is willing to go the extra mile to make their stay enjoyable. By exceeding expectations, the desk clerk helps to build trust and loyalty, which is essential for maintaining a favorable relationship with customers.

    Rate this question:

  • 9. 

    A communicator’s status within an organization has the greatest influence in:

    • Grapevine communication.

    • Horizontal communication.

    • Network communication.

    • Vertical communication.

    Correct Answer
    A. Vertical communication.
    Explanation
    The status of a communicator within an organization refers to their position or rank in the hierarchy. In vertical communication, information flows up and down the chain of command, between different levels of management. The higher the status of a communicator, the more influence they have in this type of communication. Grapevine communication refers to informal, unofficial communication channels, which are not influenced by status. Horizontal communication occurs between individuals at the same level of the organizational hierarchy. Network communication refers to communication within a network or group, which may not be directly influenced by status.

    Rate this question:

  • 10. 

    Unlike journalistic or creative writing, business writing is:

    • Brief

    • Structured

    • Topical

    • Transactional

    Correct Answer
    A. Transactional
    Explanation
    Business writing is transactional because it is primarily focused on conveying information and achieving a specific outcome or goal. It is often used in a professional setting to communicate with clients, colleagues, or stakeholders, and it aims to facilitate business transactions or exchanges. Unlike journalistic or creative writing, which may prioritize storytelling or entertainment, business writing tends to be concise, structured, and directly related to business matters.

    Rate this question:

Quiz Review Timeline (Updated): Feb 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Feb 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 15, 2017
    Quiz Created by
    Wepoko
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.