Business Communication C1 Level Test
- 1.Unlike journalistic or creative writing, business writing is:
- A.
Brief
- B.
Structured
- C.
Topical
- D.
Transactional
- 2.It was nearly 2 a.m. when Jaynell Washington arrived at her hotel; she was tired and hungry. When she asked the desk clerk how to get to the hotel coffee shop, she was told it was closed. Disappointed, she went to her room. About 15 minutes later, the desk clerk arrived at Jaynell’s room with a plate of cheese and fresh fruit. The clerk refused the tip Jaynell offered, and no food charge was added to her bill. By doing more than was expected, the desk clerk helped achieve the business communication goal of:
- A.
Receiver understanding.
- B.
Receiver response.
- C.
Favorable relationship.
- D.
Organizational goodwill.
- 3.When working to create and maintain a favorable relationship with a receiver, a sender should:
- A.
Choose positive words.
- B.
Do just what the receiver expects.
- C.
Stress mutual interests and benefits.
- D.
Use technical terms.
- 4.A communicator’s status within an organization has the greatest influence in:
- A.
Grapevine communication.
- B.
Horizontal communication.
- C.
Network communication.
- D.
Vertical communication.
- 5.Which of the following terms best describes the grapevine as a communication pattern?
- A.
Diagonal
- B.
Informal
- C.
Serial
- D.
Verbal
- 6.Tasha Gibbs, a clerk at Memories and More, must notify Alec Preble that the crystal vase he special ordered as a gift for his grandmother on her 70th birthday arrived with a crack in the base. Tasha has ordered a replacement vase, but it won’t be delivered before Alec leaves for Grandma Preble’s party. What method should Tasha use to convey her message?
- A.
E-mail
- B.
Face-to-face meeting
- C.
Letter
- D.
Memo
- E.
Telephone call
- 7.A receiver’s concerns and needs are considered in which element of audience analysis?
- A.
Attitudes
- B.
Emotional Reaction
- C.
Interests
- D.
Knowledge
- 8.Culture should be considered as part of which audience analysis element?
- A.
Attitudes
- B.
Emotional Reaction
- C.
Interests
- D.
Knowledge
- 9.Which of the following sentences best reflects the you-viewpoint?
- A.
Bank with RiverCity Bank, the friendliest bank in town!
- B.
Make RiverCity Bank your bank.
- C.
To get the service you need and the respect you deserve, bank with River City Bank.
- D.
You’ll like RiverCity Bank’s location and services.
- 10.The phrase “talking a mile a minute” is an example of a/an:
- A.
Denotation
- B.
Idiom
- C.
Inference
- D.
Metaphor
Questions: 10 | Attempts: 4241 | Last updated: Jan 27, 2021
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