Communication In An Official Environment - Management Quiz

20 Questions | Total Attempts: 12

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Communication In An Official Environment - Management Quiz

Communication is a process of creating and sharing ideas, information, views, facts, feelings, etc. Among the people to reach a common understanding. Communication is the key to the Directing function of management. A manager must communicate his directions effectively to the subordinates to get the work done from them properly.


Questions and Answers
  • 1. 
    A message can only be deemed effective when it is
    • A. 

       repeated back as proof of understanding

    • B. 

       communicated face-to-face

    • C. 

       delivered with confidence

    • D. 

      Understood by others and produces the intended results

  • 2. 
    Appeals and representations are used in grapevine communication.
    • A. 

      True

    • B. 

      False

  • 3. 
    The handshake that conveys confidence is _______
  • 4. 
    Communication is the task of imparting _______________-
    • A. 

      Training

    • B. 

      Information

    • C. 

      Knowledge

    • D. 

      Message

  • 5. 
    Posture is an example of non-verbal communication
    • A. 

      True

    • B. 

      False

  • 6. 
    As per Newman and Summer Communication is the Exchange of
    • A. 

      Facts

    • B. 

      Opinions

    • C. 

      Emotions

    • D. 

      All the above

  • 7. 
    Which of the following terms best describes the grapevine as a communication pattern?
    • A. 

      Diagonal

    • B. 

      Informal

    • C. 

      Serial

    • D. 

      Verbal

  • 8. 
    Goals help us to _______________ 
  • 9. 
    Which is a type of communication channel?
    • A. 

      Mobile Technology

    • B. 

      Fax machines

    • C. 

      Video Conferencing

    • D. 

      All answers are correct

  • 10. 
    The term "communis" derived from ____________ word
    • A. 

      Greek

    • B. 

      Latin

    • C. 

      Chinese

    • D. 

      English

  • 11. 
    Lateral communication is between
    • A. 

      Superior and subordinate

    • B. 

      Same cadre of personal

    • C. 

      Subordinate and superior

    • D. 

      Among all

  • 12. 
    Poster falls under _________________-
  • 13. 
    The number of key elements in the communication process are
    • A. 

      Five

    • B. 

      Six

    • C. 

      Seven

    • D. 

      Four

  • 14. 
    Which of the following combination is /are example/s of oral communication
    • A. 

      Meetings, memos and presentations

    • B. 

      Meetings, memos and performance reviews

    • C. 

      Meetings, presentations and performance reviews

    • D. 

      All the above

  • 15. 
    Orders and directives are the example of downward communication
    • A. 

      True

    • B. 

      False

  • 16. 
    Advantage of written communication
    • A. 

      Saves time

    • B. 

      Saves Money

    • C. 

      Permanent Record

    • D. 

      Neat

  • 17. 
    Communication between HR manager and salesman is an example of
    • A. 

      Horizontal communication

    • B. 

      Lateral communication

    • C. 

      Diagonal communication

    • D. 

      Vertical communication

  • 18. 
    Receiving a sales order is an example of:
    • A. 

      Vertical communication

    • B. 

      Horizontal communication

    • C. 

      Internal communication

    • D. 

      External communication

  • 19. 
    Example(s) of oral communication is 
    • A. 

      Letter

    • B. 

      E-mail

    • C. 

      Telephone

    • D. 

      Fax

  • 20. 
    Communication starts with ____________
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