Official Communication Quiz

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| By Catherine Halcomb

Catherine Halcomb

Community Contributor

Quizzes Created: 1428 | Total Attempts: 5,932,599

Questions: 12 | Attempts: 471 | Updated: Mar 21, 2023

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Communication is a process of creating ideas and sharing them with information, views, facts, feelings, etc. Among people to reach a common ground or understanding. Communication is the key to the function of proper management. A manager must communicate his goals and expectations effectively to the subordinates to get the work done from them properly.
Take this communication to learn more about the skills of official communication.

Questions and Answers

1.

A message can only be deemed effective when it is
- A.
  
  repeated back as proof of understanding
- B.
  
  communicated face-to-face
- C.
  
  delivered with confidence
- D.
  
  Understood by others and produces the intended results
Correct Answer
D. Understood by others and produces the intended results

Explanation
An effective message is one that is understood by others and produces the intended results. This means that the message has been successfully communicated and received by the intended audience, and it has achieved the desired outcome or action. It is not enough for a message to be repeated back as proof of understanding or delivered with confidence if it does not result in the intended results. Communication is only effective when it successfully conveys the intended message and achieves the desired outcome.

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2.

Appeals and representations are used in grapevine communication.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Appeals and representations are not used in grapevine communication. Grapevine communication refers to informal communication within an organization that spreads through rumors, gossip, and informal conversations. Appeals and representations, on the other hand, are formal methods used to address grievances or make requests in a structured manner. Therefore, the statement is false.

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3.

Communication is the task of imparting _______________-
- A.
  
  Training
- B.
  
  Information
- C.
  
  Knowledge
- D.
  
  Message
Correct Answer
B. Information

Explanation
Communication is the task of imparting information. Communication involves the exchange of ideas, thoughts, and facts between individuals or groups. By sharing information, individuals can convey their thoughts and intentions effectively, ensuring that the message is understood by the recipient. Communication can take various forms, such as verbal, written, or nonverbal, and it plays a crucial role in conveying knowledge and facilitating understanding among people.

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2
1
4.

Posture is an example of non-verbal communication
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Posture is a form of non-verbal communication as it involves the way a person positions and holds their body. It can convey a lot of information about a person's mood, confidence, and attitude. For example, slouching may indicate a lack of interest or low self-esteem, while standing tall with shoulders back may convey confidence and assertiveness. Non-verbal communication plays a crucial role in conveying messages and can sometimes be more powerful than verbal communication alone.

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2
0
5.

As per Newman and Summer Communication is the Exchange of
- A.
  
  Facts
- B.
  
  Opinions
- C.
  
  Emotions
- D.
  
  All the above
Correct Answer
D. All the above

Explanation
Communication is the exchange of information, ideas, and feelings between individuals. It involves the transmission and reception of facts, opinions, and emotions. Therefore, all of the options mentioned - facts, opinions, and emotions - are correct as communication can encompass all of these elements.

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6.

Which is a type of communication channel?
- A.
  
  Mobile Technology
- B.
  
  Fax machines
- C.
  
  Video Conferencing
- D.
  
  All answers are correct
Correct Answer
D. All answers are correct

Explanation
All answers are correct because mobile technology, fax machines, and video conferencing are all types of communication channels. Mobile technology allows for communication through mobile devices such as smartphones and tablets. Fax machines enable the transmission of documents over telephone lines. Video conferencing allows for real-time communication between individuals or groups through audio and video transmission. Therefore, all three options are valid types of communication channels.

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7.

The term "communis" derived from ____________ word
- A.
  
  Greek
- B.
  
  Latin
- C.
  
  Chinese
- D.
  
  English
Correct Answer
B. Latin

Explanation
The term "communis" is derived from the Latin word. Latin was a language spoken by the ancient Romans and it has had a significant influence on many modern languages, including English. The word "communis" means "common" or "shared" in Latin, which is why it is used in various contexts to refer to things that are shared or common among a group of people.

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8.

Lateral communication is between
- A.
  
  Superior and subordinate
- B.
  
  Same cadre of personal
- C.
  
  Subordinate and superior
- D.
  
  Among all
Correct Answer
B. Same cadre of personal

Explanation
Lateral communication refers to the exchange of information and ideas between individuals who are at the same level or within the same department or cadre. It allows for collaboration, coordination, and problem-solving among peers. This type of communication is important for sharing knowledge, seeking feedback, and promoting teamwork within an organization. Therefore, the correct answer is "Same cadre of personnel" as it accurately identifies the individuals involved in lateral communication.

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9.

Orders and directives are the example of downward communication
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Orders and directives are examples of downward communication because they are instructions or commands given by managers or supervisors to their subordinates. Downward communication flows from higher levels of authority to lower levels and is used to convey information, delegate tasks, and provide guidance. In this case, orders and directives are specific forms of downward communication that involve clear instructions and expectations for employees to follow.

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10.

Advantage of written communication
- A.
  
  Saves time
- B.
  
  Saves Money
- C.
  
  Permanent Record
- D.
  
  Neat
Correct Answer
A. Saves time

Explanation
Written communication saves time because it allows information to be conveyed quickly and efficiently. Unlike verbal communication, which may require back-and-forth conversations or meetings, written communication can be read and understood at the reader's own pace. This eliminates the need for immediate responses or clarification, saving valuable time for both the sender and the receiver. Additionally, written communication can be easily shared and distributed to multiple recipients simultaneously, further enhancing its time-saving benefits.

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11.

Receiving a sales order is an example of:
- A.
  
  Vertical communication
- B.
  
  Horizontal communication
- C.
  
  Internal communication
- D.
  
  External communication
Correct Answer
D. External communication

Explanation
Receiving a sales order is an example of external communication because it involves communication with individuals or entities outside of the organization. In this case, the sales order is likely coming from a customer or client, which means the communication is happening externally. This type of communication is important for businesses as it allows them to receive orders, understand customer needs, and ultimately fulfill those orders to generate revenue.

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12.

Example(s) of oral communication is
- A.
  
  Letter
- B.
  
  E-mail
- C.
  
  Telephone
- D.
  
  Fax
Correct Answer
C. Telephone

Explanation
Oral communication refers to the exchange of information through spoken words. The given answer, telephone, is a clear example of oral communication as it involves two or more people speaking to each other over the phone. Unlike written communication methods like letters or emails, telephone allows for immediate feedback and real-time conversation. Fax, on the other hand, is a form of written communication as it involves sending and receiving documents electronically.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 14, 2021

Quiz Created by
Catherine Halcomb

Official Communication Quiz

A message can only be deemed effective when it is

Appeals and representations are used in grapevine communication.

Communication is the task of imparting _______________-

Posture is an example of non-verbal communication

As per Newman and Summer Communication is the Exchange of

Which is a type of communication channel?

The term "communis" derived from ____________ word

Lateral communication is between

Orders and directives are the example of downward communication

Advantage of written communication

Receiving a sales order is an example of:

Example(s) of oral communication is