Customer satisfaction is the backbone of any business. This customer experience quiz is aimed at providing you with valuable tips about customer experience. The quiz contains various questions like situations-based and theory-based that will help you how to respond to customer needs. In any business, the customer is always right, and we have to ensure that they feel that way. Take this quiz and upscale your customer management skills. All the best!
Apologize, validate the complaint, log the dispute and promise to provide feedback
Tell the customer to wait for 3 days .
Apologize and have the customer try the transaction again
Have the customer send a mail to contact center
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Tell them to come back later
Ask a colleague or supervisor
Tell them you do not know the answer
Pass the call to other person
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Yes
No
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Relevant
Intentional
Accidental
Consistent
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Empathy
Integrity
Proactiveness
Procastination
Fear
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Uniform and hygiene
Body language
Language used
Confidently telling customers you don't know the answer to their question
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Almost right
Always the customer
Often Lying
Always right
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True
False
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Smile
Make eye contact
Listen
Tell them everything you know about a product or service
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Quiz Review Timeline (Updated): Aug 23, 2023 +
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