Customer care Quizzes & Trivia

"Hello sir, how can I help you?" "Well you problem is...-" I'm sure you've had to phone a company because you had a problem, or a question...only to be put on hold, with nothing but an annoying ditty playing in your ear...but what's it like to be on the other end of the phone? To hear people's problems, their angry responses and tearful complaints?

How much do you know about playing the devil's advocate? Are you ready to answer questions about people that know all your problems and questions? Do you know how to care for the customer care? Do you have the answers, or are you going to have to phone a friend?
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Questions: 20  |  Attempts: 11131   |  Last updated: Dec 13, 2019
  • Sample Question
    Why is Great Costumer Service Important?

Quiz for new hires on customer service practices

Questions: 12  |  Attempts: 1213   |  Last updated: Jul 30, 2011
  • Sample Question
    Customers see the following in order as the most important employees in a company?  Front line employees, direct supervisors, middle management, upper management, CEO.

Choose the best answer

Questions: 15  |  Attempts: 605   |  Last updated: Jun 25, 2013
  • Sample Question
    A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following? 

This quiz is to test your understanding of how to deal with customers when on the phone addressing a problem they may have.

Questions: 15  |  Attempts: 102   |  Last updated: Jun 26, 2012
  • Sample Question
    Is it alright to ask a customer to hold if dead air time may be unavoidable (i.e. – if you need to consult a colleague)?

Questions: 5  |  Attempts: 444   |  Last updated: Feb 14, 2013
  • Sample Question
    Fill in the blank: Help Desk CSR’s received an upgrade to their _______________ enabling them to see which CSR’s are calling.


Customer care Questions & Answers

What is a complaining customer?
As a customer care representative, you will often come across a number of customers. Many will come with a complain. They need you to fix the problem they encountered. Some may not even have authentic problems at all. However, you need to remember th
What should you not do when Dealing with a Customer?
All of the Above.Even when the customer is wrong you have to rember the customer is the customer. You should never argue or be confratational with a user and you should never belittle or order a customer around.
What do customers want who complain?
To be heard and have their experience validated.Complaining customers have several needs. Implicit in their actual complaint is also a need to be heard and their unhappiness acknowledged. Fixing the problem is important. So is letting them know you u
When it comes to resolving conflicts:
I prefer "give and take".