Customer Care Quizzes Online & Trivia

Dreamt of being young, rich and successful by running your own business? You will be amazed at how much you can learn with customer care quizzes online!

What better way to test your knowledge of the ins and outs of customer care than awesome customer care quizzes to test your skills? Test yourself and share these customer care quizzes with your friends and peers to find out who is the know-it-all.

Enhance your knowledge about customer care and learn something completely new by answering these insightful quiz questions. Prepare for any upcoming test, use it for training, simply keep yourself updated or even get insights into creating awesome quizzes of your own with these customer care quizzes.

Each and every customer care quiz that we have is made up of well-researched and interesting quiz questions that test your awareness and grasp of the subject. With detailed instant feedback for quiz answers, you can easily learn something new about customer care with every question you attempt.

So what are you waiting for? Take the ultimate customer care quiz today.

Related Topics


  • What is a complaining customer?
    What is a complaining customer?
    As a customer care representative, you will often come across a number of customers. Many will come with a complain. They need you to fix the problem they encountered. Some may not even have authentic problems at all. However, you need to remember that a complaining customer is always the customer. This is because these customers do not stop being a customer whether they are right or wrong. They should be given the due respect and care which they deserve. You need to attend to the complaint and try to fix the problem the best in your capabilities or follow the protocol for the particular problem.

  • What do customers want who complain?
    What do customers want who complain?
    To be heard and have their experience validated.Complaining customers have several needs. Implicit in their actual complaint is also a need to be heard and their unhappiness acknowledged. Fixing the problem is important. So is letting them know you understand their displeasure and feel for them. One without the other is an incomplete remedy for customer complaints. Dont forget the emotional component in complaints.

  • What action should you take regarding the callback number? You receive an incoming call that a customer generated via Contact Apple Support.
    What action should you take regarding the callback number? You receive an incoming call that a customer generated via Contact Apple Support.
    Use the phone number from the Contact Apple Support case as the callback number.

  • What is the following protocol called? Whoever is attempting to take over the corporation tries to get shareholders to let them cast their votes for them. Shareholders are asked to give...
    What is the following protocol called? Whoever is attempting to take over the corporation tries to get shareholders to let them cast their votes for them. Shareholders are asked to give...
    The proxy fight

  • How can I become better at interacting with customers?
    How can I become better at interacting with customers?
    Take a deep breatch Listen to what is being said and take notes. Apologize if necessary to the customer. Never give excuses.

  • When Dealing with a Customer, You Should Not?
    When Dealing with a Customer, You Should Not?
    All of the Above.Even when the customer is wrong you have to rember the customer is the customer. You should never argue or be confratational with a user and you should never belittle or order a customer around.

  • What is parrot-phrasing?
    What is parrot-phrasing?
    Simply saying a customer’s words back to them.

  • When it comes to resolving conflicts:
    When it comes to resolving conflicts:
    I prefer "give and take".

  • What are the 3 distinct purposes of Corporations?
    What are the 3 distinct purposes of Corporations?
    Raise capital, sell company stock, and fund expansion

  • What is FORM 10-K?
    What is FORM 10-K?
    Annual reports

  • Which one of Ben  & Jerry's 3-part missions of the missions statement is the following?"Mission—to operate the company on a sound financial basis of profitable growth, increasing value...
    Which one of Ben  & Jerry's 3-part missions of the missions statement is the following?"Mission—to operate the company on a sound financial basis of profitable growth, increasing value...
    Economic mission

  • Which statement is not a part of Starbucks company mission statement?
    Which statement is not a part of Starbucks company mission statement?
    Measuring and monitoring our progress for each project.

Top Trending Quizzes
Quiz On The Principles Of Art
A Fun Science Quiz For Children!
Science Form 3 Chapter 1 Minitest
Quiz: Who Is Your Celebrity Crush?
How Much Do You Know About Yg Entertainment?
Movie Quiz: My Best Friend's Wedding
Occupational Health And Safety Quiz
Business Profile - Quick Quiz
What Male Popstar Are You?
Master Of Arts In Education Quiz For College Student
Patriotic History Quiz
What Movie Genre Do You Belong In?
Which Famous American Athlete Are You?
Geography Quiz About The British Isles!
How Do You Come Off As To People?
Food Handler Course Practice Quiz!
Quiz: What Book Genre Is Right For You?
Easy Online Test A
Riverbed Rcsp Exam Prep
Who Is My TV Style Icon?
Who Is Your Tbd Match?
Esi Re-education Post-test-site Specific 1
What's The Animal Of Your Liking?
What Does The Food You Eat Say About You?
Name That Game!
Rap Music Quiz
Geography Quiz: Where Am I From?
The Journey Inside: How A Computer Works? Trivia Quiz
Ultimate Quiz On Business
Are You A Sensing Or An Intuitive Person?
Who Is Your Celebrity Look A Like?
Will You Pass Your Exams?
Which Country Best Fits Your Personality?
The Advanced Computer Quiz
What Type Of Online Business Should I Open?
Online Test Quiz 9 Review
Kids Entertainment Trivia Questions! Quiz
Quiz: Which Sport Suits Your Personality?
World's Hardest Science Quiz You'll Ever Take!
Fact Or Crap Fun Quiz!
Liason History Quiz
What Kind Of Food Expert Are You?
Do You Know Census History Quiz?
Which Animal Has A Message For You Today? A Personality Quiz
How Well Would You Do On A Jury?
Musical Terms And Signs! Trivia Questions Quiz
Mind Your Health
Foodie Quiz: How Much Of A Foodie Are You?
Online Test Ch. 11 Quiz
The Fallacy Game
The Crisis No. 1 Self-assessment