Top Customer Care Quizzes & Trivia

"Hello sir, how can I help you?" "Well you see...my problem is...-" I'm sure you've had to phone a company because you had a problem, or a question...only to be put on hold, with nothing but an annoying ditty playing in your ear...but what's it like to be on the other end of the phone? To hear people's problems, their angry responses and tearful complaints?

How much do you know about playing the devil's advocate? Are you ready to answer questions about people that know all your problems and questions? Do you know how to care for the customer care? Do you have the answers, or are you going to have to phone a friend?

Topics

Related Topics

Quizzes: Customer  |  Customer Service  |  Consumer  |  Marketing  | 

  • Why is Great Costumer Service Important?
    Customer care question from

  • True or False, Little Things Such as Taking Pride in Your Work, Smiling, Being Alert and Aware, and Not Being Afraid to Ask can all influence the service you give to the customer?
    Customer care question from

  • When Dealing with a Customer, You Should Not?
    Customer care question from

  • The most widely used measure of a company’s liquidity is the:
    Customer care question from
    F9

  • The cumulative effect of an accounting change:
    Customer care question from
    F9

  • Current assets are defined as:
    Customer care question from
    F9

  • Fill in the blank: Help Desk CSR’s received an upgrade to their _______________ enabling them to see which CSR’s are calling.
    Customer care question from

  • What information will now show in SoftPhone for the Help Desk CSR’s?
    Customer care question from

  • What is no longer necessary to announce to the Help Desk CSR when you call?
    Customer care question from

  • A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following? 
    Customer care question from

  • A person approaches you and tells you of many complaints he has about your department. You should first: 
    Customer care question from

  • Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the 
    Customer care question from