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Customer care Quizzes & Trivia

"Hello sir, how can I help you?" "Well you see...my problem is...-" I'm sure you've had to phone a company because you had a problem, or a question...only to be put on hold, with nothing but an annoying ditty playing in your ear...but what's it like to be on the other end of the phone? To hear people's problems, their angry responses and tearful complaints?

How much do you know about playing the devil's advocate? Are you ready to answer questions about people that know all your problems and questions? Do you know how to care for the customer care? Do you have the answers, or are you going to have to phone a friend?
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Questions: 20  |  Attempts: 13694   |  Last updated: Dec 24, 2020
  • Sample Question
    Why is Great Costumer Service Important?

Choose the best answer

Questions: 15  |  Attempts: 1744   |  Last updated: Jun 25, 2013
  • Sample Question
    A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following? 

Quiz for new hires on customer service practices

Questions: 12  |  Attempts: 1953   |  Last updated: Jul 30, 2011
  • Sample Question
    Customers see the following in order as the most important employees in a company?  Front line employees, direct supervisors, middle management, upper management, CEO.

Customer Care Quiz #9

Questions: 5  |  Attempts: 165   |  Last updated: Jul 30, 2011
  • Sample Question
    True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.

Juniper Customer Care Quiz # 7

Questions: 5  |  Attempts: 166   |  Last updated: Jan 15, 2013
  • Sample Question
    What products can a Reseller-level J-Partner see?(select all that apply)
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