Cease & Desist Test

10 Questions | By Webero | Updated: Mar 21, 2022 | Attempts: 187

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Questions and Answers

1.

A Cease & Desist, Do Not Call, and a Partial Do Not Call request can be made by:
- A.
  
  Only the Customer
- B.
  
  The Customer and his/her authorized representative
- C.
  
  None of the above
2.

Weber Olcese honors both verbal and written Cease & Desist requests.
- A.
  
  True
- B.
  
  False
3.

Upon notification of a verbal Cease & Desist request from a customer, anemployee should.
- A.
  
  Add the XCDV to the account
- B.
  
  Add the XDNC to the account
- C.
  
  Add the XPARTDNC to the account
4.

A "Cease & Desist" request is a verbal or written request made by a customer, or their authorized representative, requesting that the custome receives no further contact regarding the debt?
- A.
  
  True
- B.
  
  False
5.

A "Do Not Call" is a verbal or written request made be a customer, or their authorized representative, requesting that the customer receive no further call to all telephone numbers regarding the debt?
- A.
  
  True
- B.
  
  False
6.

A "Partial Do Not Call" is a verbal or written request made by a customer, or their authorized representative, requesting that the customer receives no further calls to a specific telephone number?
- A.
  
  True
- B.
  
  False
7.

Customer X calls in a states that he does not want to get any further communications from our office regarding his debt. What should the account be coded as?
- A.
  
  Cease & Desist
- B.
  
  Do Not Call
- C.
  
  Partial Do Not Call
8.

Customer X calls in and states that he does not want to receive any more phone calls from our office. What should the account be coded as?
- A.
  
  Cease & Desist
- B.
  
  Do Not Call
- C.
  
  Partial Do Not Call
9.

Customer X calls in and states that our office can contact him on his home phone but not on his cell phone. What should the account be coded as?
- A.
  
  Cease & Desist
- B.
  
  Do Not Call
- C.
  
  Partial Do Not Call
10.

If a customer verbal contacts our office requesting a Partial Do Not Call, which code should be added to the account?
- A.
  
  XCDV
- B.
  
  XDNC
- C.
  
  XPARTDNC