Cease & Desist Test

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| By Jeff Weber
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Jeff Weber
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Quizzes Created: 15 | Total Attempts: 12,053
Questions: 10 | Attempts: 187

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Questions and Answers
  • 1. 

    A Cease & Desist, Do Not Call, and a Partial Do Not Call request can be made by:

    • A.

      Only the Customer

    • B.

      The Customer and his/her authorized representative

    • C.

      None of the above

    Correct Answer
    B. The Customer and his/her authorized representative
    Explanation
    The correct answer is "The Customer and his/her authorized representative." This means that both the customer and someone authorized by the customer can make a Cease & Desist, Do Not Call, and a Partial Do Not Call request. This implies that the customer has the right to delegate this responsibility to someone else if they choose to do so.

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  • 2. 

    Weber Olcese honors both verbal and written Cease & Desist requests.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Weber Olcese honors both verbal and written Cease & Desist requests. This means that they will respect and comply with requests to stop a certain activity or behavior, whether it is communicated verbally or in writing. They acknowledge the importance of both forms of communication and take them seriously.

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  • 3. 

    Upon notification of a verbal Cease & Desist request from a customer, anemployee should.

    • A.

      Add the XCDV to the account

    • B.

      Add the XDNC to the account

    • C.

      Add the XPARTDNC to the account

    Correct Answer
    A. Add the XCDV to the account
    Explanation
    When a customer sends a verbal Cease & Desist request, it means they want the employee to stop a particular action or behavior. In this case, the correct answer is to add the XCDV to the account. This suggests that the XCDV is a code or indicator that needs to be added to the customer's account to indicate that the requested action or behavior should cease. By adding the XCDV to the account, the employee acknowledges and complies with the customer's request.

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  • 4. 

    A "Cease & Desist" request is a verbal or written request made by a customer, or their authorized representative, requesting that the custome receives no further contact regarding the debt?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A "Cease & Desist" request is indeed a verbal or written request made by a customer or their authorized representative, asking to stop receiving any further contact regarding the debt. This request is typically made when the customer wants to halt any communication from debt collectors or creditors. It is a way for the customer to assert their rights and request that all communication regarding the debt be stopped.

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  • 5. 

    A "Do Not Call" is a verbal or written request made be a customer, or their authorized representative, requesting that the customer receive no further call to all telephone numbers regarding the debt?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A "Do Not Call" request is a customer's request to stop receiving calls regarding debt on all telephone numbers. This request can be made verbally or in writing, either by the customer or their authorized representative. The statement is true because a "Do Not Call" request is indeed a way for customers to opt out of receiving further calls about their debt.

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  • 6. 

    A "Partial Do Not Call" is a verbal or written request made by a customer, or their authorized representative, requesting that the customer receives no further calls to a specific telephone number?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A "Partial Do Not Call" is a request made by a customer or their authorized representative to stop receiving calls to a specific telephone number. This means that the customer does not want any further calls to that particular number. Therefore, the statement is true.

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  • 7. 

    Customer X calls in a states that he does not want to get any further communications from our office regarding his debt. What should the account be coded as?

    • A.

      Cease & Desist

    • B.

      Do Not Call

    • C.

      Partial Do Not Call

    Correct Answer
    A. Cease & Desist
    Explanation
    The account should be coded as "Cease & Desist" because the customer explicitly stated that they do not want to receive any further communications regarding their debt. A "Cease & Desist" code indicates that the customer has requested to stop all communication related to their debt.

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  • 8. 

    Customer X calls in and states that he does not want to receive any more phone calls from our office. What should the account be coded as?

    • A.

      Cease & Desist

    • B.

      Do Not Call

    • C.

      Partial Do Not Call

    Correct Answer
    B. Do Not Call
    Explanation
    The account should be coded as "Do Not Call" because the customer has explicitly stated that they do not want to receive any more phone calls from the office. This code indicates that the customer's request should be respected and they should not be contacted via phone in the future.

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  • 9. 

    Customer X calls in and states that our office can contact him on his home phone but not on his cell phone. What should the account be coded as?

    • A.

      Cease & Desist

    • B.

      Do Not Call

    • C.

      Partial Do Not Call

    Correct Answer
    C. Partial Do Not Call
    Explanation
    The account should be coded as "Partial Do Not Call" because the customer has requested not to be contacted on his cell phone, but is still open to being contacted on his home phone. This indicates a partial restriction on communication, as the customer is willing to receive calls on one phone but not the other.

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  • 10. 

    If a customer verbal contacts our office requesting a Partial Do Not Call, which code should be added to the account?

    • A.

      XCDV

    • B.

      XDNC

    • C.

      XPARTDNC

    Correct Answer
    C. XPARTDNC
    Explanation
    When a customer contacts our office requesting a Partial Do Not Call, the code that should be added to the account is XPARTDNC. This code indicates that the customer has requested to be excluded from certain types of communication, but not all. This allows us to respect the customer's preferences while still maintaining some level of contact with them.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 11, 2014
    Quiz Created by
    Jeff Weber
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