Cease & Desist Test

10 Questions | Total Attempts: 137

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Customer Care Quizzes & Trivia

Questions and Answers
  • 1. 
    A Cease & Desist, Do Not Call, and a Partial Do Not Call request can be made by:
    • A. 

      Only the Customer

    • B. 

      The Customer and his/her authorized representative

    • C. 

      None of the above

  • 2. 
    Weber Olcese honors both verbal and written Cease & Desist requests.
    • A. 

      True

    • B. 

      False

  • 3. 
    Upon notification of a verbal Cease & Desist request from a customer, anemployee should.
    • A. 

      Add the XCDV to the account

    • B. 

      Add the XDNC to the account

    • C. 

      Add the XPARTDNC to the account

  • 4. 
    A "Cease & Desist" request is a verbal or written request made by a customer, or their authorized representative, requesting that the custome receives no further contact regarding the debt?
    • A. 

      True

    • B. 

      False

  • 5. 
    A "Do Not Call" is a verbal or written request made be a customer, or their authorized representative, requesting that the customer receive no further call to all telephone numbers regarding the debt?
    • A. 

      True

    • B. 

      False

  • 6. 
    A "Partial Do Not Call" is a verbal or written request made by a customer, or their authorized representative, requesting that the customer receives no further calls to a specific telephone number?
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer X calls in a states that he does not want to get any further communications from our office regarding his debt. What should the account be coded as?
    • A. 

      Cease & Desist

    • B. 

      Do Not Call

    • C. 

      Partial Do Not Call

  • 8. 
    Customer X calls in and states that he does not want to receive any more phone calls from our office. What should the account be coded as?
    • A. 

      Cease & Desist

    • B. 

      Do Not Call

    • C. 

      Partial Do Not Call

  • 9. 
    Customer X calls in and states that our office can contact him on his home phone but not on his cell phone. What should the account be coded as?
    • A. 

      Cease & Desist

    • B. 

      Do Not Call

    • C. 

      Partial Do Not Call

  • 10. 
    If a customer verbal contacts our office requesting a Partial Do Not Call, which code should be added to the account?
    • A. 

      XCDV

    • B. 

      XDNC

    • C. 

      XPARTDNC

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