Cease & Desist Test
10 Questions
| Total Attempts: 137
Questions and Answers
- 1.A Cease & Desist, Do Not Call, and a Partial Do Not Call request can be made by:
- A.
Only the Customer
- B.
The Customer and his/her authorized representative
- C.
None of the above
- 2.Weber Olcese honors both verbal and written Cease & Desist requests.
- A.
True
- B.
False
- 3.Upon notification of a verbal Cease & Desist request from a customer, anemployee should.
- A.
Add the XCDV to the account
- B.
Add the XDNC to the account
- C.
Add the XPARTDNC to the account
- 4.A "Cease & Desist" request is a verbal or written request made by a customer, or their authorized representative, requesting that the custome receives no further contact regarding the debt?
- A.
True
- B.
False
- 5.A "Do Not Call" is a verbal or written request made be a customer, or their authorized representative, requesting that the customer receive no further call to all telephone numbers regarding the debt?
- A.
True
- B.
False
- 6.A "Partial Do Not Call" is a verbal or written request made by a customer, or their authorized representative, requesting that the customer receives no further calls to a specific telephone number?
- A.
True
- B.
False
- 7.Customer X calls in a states that he does not want to get any further communications from our office regarding his debt. What should the account be coded as?
- A.
Cease & Desist
- B.
Do Not Call
- C.
Partial Do Not Call
- 8.Customer X calls in and states that he does not want to receive any more phone calls from our office. What should the account be coded as?
- A.
Cease & Desist
- B.
Do Not Call
- C.
Partial Do Not Call
- 9.Customer X calls in and states that our office can contact him on his home phone but not on his cell phone. What should the account be coded as?
- A.
Cease & Desist
- B.
Do Not Call
- C.
Partial Do Not Call
- 10.If a customer verbal contacts our office requesting a Partial Do Not Call, which code should be added to the account?
- A.
XCDV
- B.
XDNC
- C.
XPARTDNC
Questions: 20 | Attempts: 14257 | Last updated: Dec 24, 2020
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