2014 Jcc Forward Thinking Module Review II
- 1.What does FDCPA stand for?
- A.
The Fair Debtor and Creditor Practices Act
- B.
The Fair Debt Collection Practices Act
- C.
The First Debt Collectors Procedures Act
- D.
The Federal Debt Collectors Procedure Act
- 2.What does CFPB stand for?
- A.
Consumer Financial Protection Bureau
- B.
Consumer Finance Processing Bureau
- C.
Customer Fraud Protection Bureau
- D.
Collection Fraud Processing Bureau
- 3.FCRA Stands for:
- A.
Fair Contact Recording Act
- B.
Federal Credit Responsiblity Act
- C.
Fair Credit Reporting Act
- D.
Federal Collector Review Act
- 4.It is OK to have cell phones in the building as long as they are only used in the breakroom.
- A.
True
- B.
False
- 5.The following message is OK to use when calling a client provided number and leaving a message on the telephone answering machine. "This is (collectors first and last name) from JC Christensen & Associates I am a debt collector, please call me back at 1-800-XXX-XXXX."
- A.
True
- B.
False
- 6.Which of the following is the Mini-Miranda?
- A.
This is attempt to collect a debt
- B.
I am a debt collector, and you have the right to speak with me or not speak with me
- C.
I want to advise you this call may be recorded
- D.
This communication is from a debt collector. The purpose of the call is to collect a debt any information obtained will be used for that purpose
- 7.According to the FDCPA, who can I discuss the debt with?
- A.
The Consumer
- B.
The Consumers Spouse
- C.
The Consumers Attorney
- D.
All of the above
- 8.An individual debt collector can be personally sued under the FDCPA.
- A.
True
- B.
False
- 9.What does UDAAP stand for?
- A.
Unfit, Deceptive, or Abusive Acts of Privacy
- B.
Unfair, Determined, Angery Acts and Practices
- C.
Understanding, Deception and Abusive Acts or Practices
- D.
Unfair, Deceptive or Abusive Acts or Practices
- 10.Hindering a consumers ability to make an informed decision by omitting important information could be a UDAAP violation.
- A.
True
- B.
False
- 11.Which of the following has the highest risk as a UDAAP violation?
- A.
Offering a consumer a settlement
- B.
Guaranteeing a consumer their credit score will improve if they pay the bill
- C.
Setting the consumer up on a payment schedule
- D.
Calling the consumer
- 12.The Telephone Consumer Protection Act (TCPA):
- A.
Restricts the use of auto-dialers to place calls to any wireless number
- B.
Restricts calls made after 7pm in any time zone
- C.
Prohibits calling any phone number at any time
- D.
Does not apply to collection agencies
- 13.What is NOT the definition of Ethics.
- A.
Principals of conduct governing an individual or a group.
- B.
Doing what you want, when you want.
- C.
A guiding philosophy
- D.
A consciousness of moral importance.
- 14.Which of the following is a potential cost of unethical behavior.
- A.
Excellent Client Satisfaction
- B.
Increased Risk of Lawsuits
- C.
Best possible arrangement
- D.
Save Time
- 15.If a consumer is upset and wants to complain we should:
- A.
Tell them to contact the Attorney General
- B.
Try to resolve the complaint here
- C.
Tell them to contact the Better Business Bureau
- D.
Tell them they owe our client and have nothing to complain about
- 16.Everything YOU do while performing your job is a reflection of our company and the collection industry.
- A.
True
- B.
False
- 17.The TCPA Impacts which of the following:
- A.
Auto dialed calls to cellular phones
- B.
Pre-recorded messages to cellular and residental phones
- C.
Displayed numbers on caller ID's
- D.
All of the above
- 18.Cellular phone numbers can be dialed manually.
- A.
True
- B.
False
- 19.What statement below is correct:
- A.
You can call a cellular phone using an autodialer if the consumer has given prior expressed consent.
- B.
You can call a celluar phone using an autodialer if the creditor gained consent in the origional contract and/or agreement.
- C.
You can manually dial a cellular phone number
- D.
All of the above statements are correct
- 20.Our calling stratagy is dependant on cellular phone numbers being properly flagged / identified in our collection system.
- A.
True
- B.
False
- 21.If you contact a neighbor of the consumer the primary reason of the contact should be to:
- A.
Ask the neighbor if he can help the consumer pay the debt
- B.
Ask the neighbor for the home address, home phone or the place of employment
- C.
Leave a message with the neighbor
- D.
Ask the neighbor to help you collect the debt
- 22.A collector may call the consumers place of employment even if the consumer states they cannot receive calls at work as long as there has been no contact at the home phone number within the past 30 days.
- A.
True
- B.
False
- 23.What regulatory agency oversees the FDCPA?
- A.
Better Business Bureau (BBB)
- B.
Attorney General (AG)
- C.
American Collector Association (ACA)
- D.
Consumer Financial Protection Bureau (CFPB)
- 24.Which of the following would be a permissible purpose to pull a consumers credit report?
- A.
You know them and want to see who they owe money to
- B.
The client asks you to pull it and give them the information
- C.
You are attempting to collect on the account
- D.
Never
- 25.You have items on your desk that contain personal information about consumers, what should you do when you leave your desk?
- A.
Flip items over or put in your drawer before you leave
- B.
Shred everything and start over tomorrow
- C.
Give it to your co-workers to watch while you are gone
- D.
Leave it out
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