IT Helpdesk Quiz

31 Questions | Total Attempts: 3135

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IT Helpdesk Quiz - Quiz

For you to be able to work in the IT helpdesk it is important that you be IT knowledgeable and guide the user in solving the issues they are experiencing. Do you think you are qualified to handle this position in a busy environment? Take up the test below and find out.


Questions and Answers
  • 1. 
    What does FDISK do? 
    • A. 

      Performs low-level formatting of the hard drive

    • B. 

      Fixes bad sectors on the hard drive

    • C. 

      Recovers lost clusters on the hard drive

    • D. 

      Creates partitions on the hard drive

  • 2. 
    Toner cartrige is used in ?
    • A. 

      Inkjet Plotter

    • B. 

      Laser Printer

    • C. 

      Thermal Printer

    • D. 

      Dot Matrix printer

    • E. 

      InkJet Printer

  • 3. 
    You want to perform multiple backups of only those files that are modified since the last normal backup. You also want to ensure that the backed up files use minimum amount of media. In this case, you will take a:
    • A. 

      Normal backup.

    • B. 

      Differential backup.

    • C. 

      Incremental backup

    • D. 

      Copy backup

  • 4. 
    Which of the following RAID levels uses a fault-tolerance technique known as "disk mirroring"?
    • A. 

      Raid 0

    • B. 

      Raid 1

    • C. 

      Raid 5

    • D. 

      Raid 10

  • 5. 
    What is the minimum number of disks required for RAID 5?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

    • E. 

      5

    • F. 

      6

  • 6. 
    Which wireless standard is faster ?
    • A. 

      IEEE 802.11b

    • B. 

      IEEE 802.11g

    • C. 

      IEEE 802.6

    • D. 

      IEEE 802.11a

    • E. 

      IEEE 802.11n

  • 7. 
    What is the default port number for SMTP ?
    • A. 

      21

    • B. 

      22

    • C. 

      25

    • D. 

      28

  • 8. 
    What is 127.0.0.1?  
    • A. 

      Class A IP address

    • B. 

      Class B IP address

    • C. 

      Router address

    • D. 

      Loopback address

  • 9. 
    You are using Outlook Express and a POP3 e-mail account. You delete a message from your Inbox. What happens to this message?
    • A. 

      It is permanently deleted from your mailbox.

    • B. 

      It is stored in the Deleted Items folder until the folder is emptied.

    • C. 

      It is stored in the Recycle Bin on your computer until it is emptied.

    • D. 

      It is temporarily stored on your ISP’s server.

  • 10. 
    What is the difference between the Bcc field and the Cc field?
    • A. 

      Recipients specified in the Cc field are not displayed to other recipients.

    • B. 

      Recipients specified in the Bcc field are not displayed to other recipients.

    • C. 

      The Bcc field can only use addresses that are stored in a distribution list.

    • D. 

      The Bcc field can only use addresses that are stored in your address book.

  • 11. 
    You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?
    • A. 

      .nk2

    • B. 

      .pst

    • C. 

      .nk1

    • D. 

      .dat

  • 12. 
    What is this?
    • A. 

      Video Graphics Adaptor

    • B. 

      Wireless BGN

    • C. 

      Network Interface Card

    • D. 

      Audio Output Controller

  • 13. 
    The command to show IP address and DNS server.
  • 14. 
    The permissions of a SHARED folder will overrule the NTFS permissions.
    • A. 

      True

    • B. 

      False

  • 15. 
    What best describes a distribution list?
    • A. 

      A distribution list can provide an efficient way to assign access to resources on your network.

    • B. 

      A distribution list is feature that allows a user to maintain a list of email addresses and send messages to all of them at once.

    • C. 

      A distribution list is a list that multiple users can use to read and send email messages. Distribution lists can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts.

    • D. 

      Distribution lists are a feature of Microsoft Exchange that are used to share information with others within your organization.

  • 16. 
    Select all output devices.
    • A. 

      Printer

    • B. 

      Keyboard

    • C. 

      Mouse

    • D. 

      Monitor

  • 17. 
    In this network, Which device is the gateway?
    • A. 

      Switch

    • B. 

      Internet

    • C. 

      Server

    • D. 

      Router

  • 18. 
    What is the most common type of network Topology?
    • A. 

      Token Ring

    • B. 

      Star

    • C. 

      Bus

    • D. 

      Line

  • 19. 
    What does active partition mean?
    • A. 

      Single partition.

    • B. 

      Partition with all the hard disk drive capacity.

    • C. 

      Partition with most amount of free space.

    • D. 

      Partition that will be used to boot the operating system.

  • 20. 
    Identify the tab in Task Manager that enables you to start a program.
    • A. 

      Processes tab

    • B. 

      Performance tab

    • C. 

      Applications tab

    • D. 

      Networking tab

  • 21. 
    How many disks failures can a RAID 0 can sustain ?
    • A. 

      0

    • B. 

      1

    • C. 

      2

    • D. 

      3

  • 22. 
    Which equipement allows sharing of broadband internet connection ?
    • A. 

      Hub

    • B. 

      Adapter

    • C. 

      Router

    • D. 

      Modem

  • 23. 
    Which of the following IP networks are reserved for use on private intranets? 
    • A. 

      199.14.0.0

    • B. 

      192.168.0.0

    • C. 

      224.0.0.0

    • D. 

      10.0.0.0

    • E. 

      172.152.0.0

    • F. 

      All of the above

  • 24. 
    What does the term "Map Network Drive" mean?
    • A. 

      Map the host HDD into memory locations.

    • B. 

      Map a shortcut to a network location.

    • C. 

      Map the path to the local area network gateway.

    • D. 

      Send instructions to a user to map the remote local area network.

    • E. 

      A schematic drawing of all mapped adapter locations on the network system.

  • 25. 
     What does an assigned IP addres 169.254.0.12 indicate? 
    • A. 

      The computer is configured with a static IP address.

    • B. 

      The computer is using a dial-up modem.

    • C. 

      The computer is being used as an Internet shared connection host

    • D. 

      The computer is configured for DHCP and cannot connect to the DHCP server

    • E. 

      The computer has been configurd to work with a Linux system.

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