Customer Engagement Operations Quiz

40 Questions | Total Attempts: 93

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Customer Engagement Operations Quiz


Questions and Answers
  • 1. 
    Which of the following is not in the Microsoft Office suite.
    • A. 

      AutoCad

    • B. 

      Words

    • C. 

      Publisher

    • D. 

      Powerpoint

  • 2. 
    In many programs short-cuts use the same settings, the short-cut CTRL - Vwill.  
    • A. 

      Print the document

    • B. 

      Cut the document

    • C. 

      Paste the text

    • D. 

      Copy the document

  • 3. 
    To log-on onto a secure network a user must have a  
    • A. 

      Username

    • B. 

      Password

    • C. 

      Username & password

    • D. 

      User Pin code

  • 4. 
    If a file is accidentally deleted it maybe possible to restore it from the  
    • A. 

      WINDOWS folder

    • B. 

      Recycle bin

    • C. 

      Drive C:

    • D. 

      Trash can

  • 5. 
    If you want to close a program you can (in Windows)
    • A. 

      Click on the red box with a X at the top left of the screen

    • B. 

      Click on the red box with a X at the top right of the screen

    • C. 

      Click on the start at the bottom of the screen and chose shut down

    • D. 

      Hold in the power button on the system box

  • 6. 
    Computer hardware is made up of three types of hardware, which of the following listedbelow is a piece of computer hardware?  
    • A. 

      Norton antivirus

    • B. 

      Microsoft Office

    • C. 

      Software

    • D. 

      Dual Inline Memory Module

  • 7. 
    A monitor can also be called a  
    • A. 

      TV

    • B. 

      VDU

    • C. 

      Display Board

    • D. 

      Screen

  • 8. 
    At bed time one must always____________ to the computer system. 
    • A. 

      Lock the computer

    • B. 

      Shut-down the computer

    • C. 

      Log-in to the computer

    • D. 

      Log-off the comptuer

  • 9. 
    Which of the following is not a operating system  
    • A. 

      MacOS Sierra

    • B. 

      Unix

    • C. 

      Acronis True Image

    • D. 

      Windows XP

  • 10. 
    What does RAM stands for.
    • A. 

      Red Alert Memory

    • B. 

      Read Always Memory

    • C. 

      Random Alert Memory

    • D. 

      Random Access Memory

  • 11. 
    Internal peripherals are devices that 
    • A. 

      Attached to the outside of the system unit.

    • B. 

      Parts that make up the monitor

    • C. 

      The keys on your keyboard

    • D. 

      Attached to the inside of the system unit.

  • 12. 
    When processing information with a computer there are four main actionsundertaken, which is the correct order  
    • A. 

      Input, Output, Processing, Storage

    • B. 

      Output, Processing, Storage, Input

    • C. 

      Input, Storage, Output, Processing

    • D. 

      Input, Processing, Output, Storage

  • 13. 
    By using short-cuts you can become more efficient. Which of the following isNOT a short-cut that can be used to store a file in more than one location 
    • A. 

      Ctrl-C

    • B. 

      CTRL-V

    • C. 

      Left click - copy

  • 14. 
    A form of storage NOT commonly used today is a  
    • A. 

      Universal Serial Bus

    • B. 

      Digital Versatile Disc

    • C. 

      Floppy Disk

    • D. 

      Compact Disc-ReWritable

  • 15. 
    During electrical storms all computer hardware must be  
    • A. 

      Left running

    • B. 

      Shutdown and if possible disconnected from any power or communication sources

    • C. 

      The system box turn off and all other hardware left on

    • D. 

      Just the monitor turned off

  • 16. 
    To allow easy and efficient identification of files, you should apply some basicprinciples when saving. Which one listed is incorrect  
    • A. 

      Store files in folders

    • B. 

      Accept the suggested file name the software gives you

    • C. 

      Name files appropriately

    • D. 

      Store files in sub-folders

  • 17. 
    Data on a computer is stored is quantities called Bits and Bytes. Which is thelargest unit of measurement for computer data  
    • A. 

      Megabyte (MB)

    • B. 

      Petabyte (PB)

    • C. 

      Terabyte (TB)

    • D. 

      Exabyte (EB)

  • 18. 
    Ports on a computer allow for external input and output devices to beattached to the motherboard of a computer. Which one of the following is anexternal input port  
    • A. 

      Parallel (printer) port

    • B. 

      Power port

    • C. 

      PS/2 port

    • D. 

      Video card port

  • 19. 
    Which of the following has a higher transmission speed?  
    • A. 

      ISDN Modem (Integrated Services Digital Network)

    • B. 

      NET Speed (dongles)

    • C. 

      DSL Modem (Digital subscriber line)

    • D. 

      T1 line

  • 20. 
    _________ is a browser   
    • A. 

      Hotmail

    • B. 

      Internet Explorer and Firefox

    • C. 

      Gmail

    • D. 

      Window Interface

  • 21. 
    The device that is use to modulate and demodulate data that is transmitted via a communication channel is called a DSL.  
    • A. 

      True

    • B. 

      False

  • 22. 
    The name given to the company responsible for providing users withthe gateway to the internet is called a ISP.
    • A. 

      True

    • B. 

      False

  • 23. 
    The acronym URL stands for Universal Resource Locator
    • A. 

      True

    • B. 

      False

  • 24. 
    Computers connected in a small geographical area is called a Wide Area Network
    • A. 

      True

    • B. 

      False

  • 25. 
    Computers connected in a Large geographical area is called a Local Area Network
    • A. 

      True

    • B. 

      False

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