All The You Need To Know' Quiz About Sales Closing

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Themes

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Quizzes Created: 410 | Total Attempts: 734,229

Questions: 8 | Attempts: 127 | Updated: Mar 22, 2023

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All The You Need To Know Quiz About Sales Closing - Quiz

In sales terms, closing is generally defined as the moment when a prospect or customer decides to make the purchase. Very few prospects will self close, making it necessary for the salesperson to instigate the close.
Take this quiz to know more about sales closing!

Questions and Answers

1.

Tell me the difference between a soft close and a hard close.
2.

What is the magic closing formula (hint: there are 6 steps)
3.

Always be closing
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
"Always be closing" is a phrase commonly used in sales and refers to the idea that salespeople should constantly be seeking to close deals and make sales. This means that they should always be actively engaging with potential customers, overcoming objections, and persuading them to make a purchase. It emphasizes the importance of being proactive and persistent in the sales process. Therefore, the correct answer is True, as it aligns with the concept of "always be closing" in sales.

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4.

Asking the home owner to show you the pest activity is an example of what type of close?

Correct Answer
soft

Explanation
Asking the home owner to show you the pest activity is an example of a soft close because it involves a gentle and non-confrontational approach. By asking the homeowner to demonstrate the pest activity, it allows for a more interactive and engaging conversation, creating a comfortable environment for the homeowner to share their concerns and provide valuable information. This type of close is effective in building rapport and establishing trust with the homeowner.

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4
5.

An example of assumptive behavior would be?
- A.
  
  All of the above
- B.
  
  Actively taking notes
- C.
  
  Inspecting areas of activity
- D.
  
  Making them feel as if they should be doing this
Correct Answer
A. All of the above

Explanation
Assumptive behavior refers to making assumptions about others' thoughts, feelings, or actions without any evidence or confirmation. The given options demonstrate different examples of assumptive behavior. Actively taking notes assumes that the person should be doing so without any explicit indication. Inspecting areas of activity assumes that the person has the right to do so without permission. Making them feel as if they should be doing this assumes that the person should conform to certain expectations. Therefore, all of the above options illustrate assumptive behavior.

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6.

When Jordan built rapport with Oscar an example, what store did he use as an example?

Correct Answer
Winners
7.

An example of a hard close would be
- A.
  
  Would you like to have this done before or after your neghbors?
- B.
  
  When the technician is here could the gate be kept unlocked
- C.
  
  If the technician came by he would...
- D.
  
  When the technician is in the area he could get it done for half price
Correct Answer
A. Would you like to have this done before or after your neghbors?

Explanation
This statement is an example of a hard close because it presents the listener with a limited choice, forcing them to make a decision between two options. The speaker assumes that the listener wants the task to be done, but only gives them the option of choosing the timing - either before or after the neighbors. This eliminates the possibility of the listener declining the task altogether.

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8.

When referring to assumptive behavior, instead of saying "if you get the service" what should you say?
- A.
  
  When the technician is here, could the gate ben left unlocked?
- B.
  
  When the technician's treating the house, did you want me to throw the shed in for free?
- C.
  
  A and B
- D.
  
  None of the above
Correct Answer
C. A and B

Explanation
When referring to assumptive behavior, instead of saying "if you get the service," you should say "when the technician is here" or "when the technician's treating the house." Assumptive behavior involves assuming that the customer will agree to or accept certain actions or offers, rather than asking directly. By using phrases like "when the technician is here" or "when the technician's treating the house," you are assuming that the customer has already agreed to the service and are discussing the specifics of the service rather than questioning if they want it.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Apr 29, 2021

Quiz Created by
Themes

All The You Need To Know' Quiz About Sales Closing

Tell me the difference between a soft close and a hard close.

What is the magic closing formula (hint: there are 6 steps)

Always be closing

Asking the home owner to show you the pest activity is an example of what type of close?

An example of assumptive behavior would be?

When Jordan built rapport with Oscar an example, what store did he use as an example?

An example of a hard close would be

When referring to assumptive behavior, instead of saying "if you get the service" what should you say?