Club Pilates Sales Associate Day 3 Quiz

2.

Which steps do we take in following up with an Intro Missed Sale?

Set up a follow-up phone or in-person appointment within 24 hours
Follow the same 1, 3, 7 communication cadence until they convert or become unresponsive
Reach out to them in 30 days to re-book them into an intro class
Wait a few days, then call on day 7

Correct Answer(s)

A. Set up a follow-up phone or in-person appointment within 24 hours
A. Follow the same 1, 3, 7 communication cadence until they convert or become unresponsive

Explanation

The correct answer suggests that the first step in following up with an Intro Missed Sale is to set up a follow-up phone or in-person appointment within 24 hours. After that, it is recommended to follow the same 1, 3, 7 communication cadence until they convert or become unresponsive. This means reaching out to them on day 1, day 3, and day 7 after the missed sale. This approach ensures prompt and consistent communication with the potential customer, increasing the chances of converting them or understanding their lack of interest.

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3.

Because every call or text is an opportunity for us to build rapport with the prospect, all intro confirmation texts should end with a

Correct Answer(s)
question, Question, ?

Explanation
The answer is "question, Question, ?" because ending the intro confirmation texts with a question helps to engage the prospect and encourages them to respond. By asking a question, it creates an opportunity for further conversation and allows the salesperson to gather more information about the prospect's needs and preferences. This can help in building rapport and establishing a connection with the prospect, increasing the chances of a successful sales interaction.

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4.

What is the proper retention follow-up strategy?

Day 2, day 14, day 30 and then once a month thereafter
Day 30, 60, 90
Day 2, day 14, day 30, 60, 90
Day 7, 14, 30, 60, 90

Correct Answer

A. Day 2, day 14, day 30 and then once a month thereafter

Explanation

The proper retention follow-up strategy is to reach out to customers on day 2, day 14, day 30, and then once a month thereafter. This strategy allows for regular check-ins with customers in the early stages of their relationship with the company and then transitions to a monthly cadence to maintain engagement and address any ongoing needs or concerns.

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5.

Bruce tells you he is interested in membership but does not have much time right now between his desk job and three kids. He barely has time for his favorite hobby, golf, even though his performance continues to suffer because of his lower back pain and inflexibility. Which of these are potential responses?

Let's look at the schedule together and determine a few options that work for you on a weekly basis.
If you spent less time golfing, you could make time for Club Pilates.
Are you willing to invest two hours/ week in yourself in order to become a better golfer? I know how much that means to you!
This is *your* time! Our members agree investing this time in themselves each allows them more energy to invest in others.
You'd be a great fit for private training, can I set you up with a complimentary assessment? Not only can we adjust to your schedule, but you'll get even quicker results with a one-on-one session.

Correct Answer(s)

A. Let's look at the schedule together and determine a few options that work for you on a weekly basis.
A. Are you willing to invest two hours/ week in yourself in order to become a better golfer? I know how much that means to you!
A. This is *your* time! Our members agree investing this time in themselves each allows them more energy to invest in others.
A. You'd be a great fit for private training, can I set you up with a complimentary assessment? Not only can we adjust to your schedule, but you'll get even quicker results with a one-on-one session.

Explanation

The potential responses provided address Bruce's concerns about his limited time and his back pain, while also emphasizing the benefits of investing time in himself. The first response suggests exploring options that fit into Bruce's schedule, showing a willingness to accommodate his needs. The second response acknowledges Bruce's passion for golf and presents the idea of dedicating two hours a week to improving his skills. The third response highlights the importance of self-care and how it can positively impact other aspects of Bruce's life. The fourth response recommends private training, which can be customized to Bruce's schedule and provide faster results through one-on-one sessions.

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6.

Which elements are included in the intro pitch?

4 levels, 9 formats
EFT 4 membership
Cancellation policy
Class times
Passport membership
Brief explanation of Club Pilates class types
Instructor's name

Correct Answer

A. 4 levels, 9 formats

Explanation

The intro pitch includes information about the 4 levels and 9 formats offered by Club Pilates. This suggests that the intro pitch provides an overview of the different levels and formats available for members to choose from.

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7.

Louise goes to CycleBar 5-6 days a week and likes to hike with her family on the weekend. She has been at CycleBar for years and loves the instructors there. Which Club Pilates membership would you recommend to her?

EFT-4
EFT-8
EFT-Unlimited
Single Class

Correct Answer

A. EFT-8

Explanation

Based on the given information, Louise goes to CycleBar 5-6 days a week and enjoys hiking on the weekends. Since she has been at CycleBar for years and loves the instructors, it can be inferred that she is committed to her fitness routine and values the community aspect of the studio. Therefore, the Club Pilates membership that would be recommended to her is EFT-8, which allows her to attend up to 8 classes per month. This membership would provide her with a consistent schedule of classes while still allowing her flexibility to participate in her other activities.

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8.

Don signs up for a 5:30 am class but cancels at 8:30 pm the night prior. What charge does Don acquire?

No charge
$15 charge
$10 charge
$25 charge

Correct Answer

A. No charge

Explanation

Don does not incur any charge because he cancels the class more than 12 hours in advance. The cancellation policy likely states that cancellations made within 12 hours of the class time would result in a charge, but since Don cancels at 8:30 pm the night before, which is more than 12 hours before the 5:30 am class, he does not have to pay any fee.

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9.

Completing a member task (text, call, or in-person contact) counts toward the studio's daily activity goal

True
False

Correct Answer

A. False

Explanation

Completing a member task does not count toward the studio's daily activity goal.

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