Club Pilates Sales Associate Day 3 Quiz

10 Questions | By Hensley | Updated: Mar 20, 2022 | Attempts: 138

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Questions and Answers

1.

Megan has told you she hopes Pilates will help with her posture and core strength so she can continue riding horses with her daughter. She has a $20 membership at a big box gym that she rarely uses. After you recommend a membership to her post- Intro Class, she says she loved Club Pilates, but that is out of her budget. How do you respond?
2.

Which steps do we take in following up with an Intro Missed Sale?
- A.
  
  Set up a follow-up phone or in-person appointment within 24 hours
- B.
  
  Follow the same 1, 3, 7 communication cadence until they convert or become unresponsive
- C.
  
  Reach out to them in 30 days to re-book them into an intro class
- D.
  
  Wait a few days, then call on day 7
3.

Because every call or text is an opportunity for us to build rapport with the prospect, all intro confirmation texts should end with a
4.

What is the proper retention follow-up strategy?
- A.
  
  Day 2, day 14, day 30 and then once a month thereafter
- B.
  
  Day 30, 60, 90
- C.
  
  Day 2, day 14, day 30, 60, 90
- D.
  
  Day 7, 14, 30, 60, 90
5.

Bruce tells you he is interested in membership but does not have much time right now between his desk job and three kids. He barely has time for his favorite hobby, golf, even though his performance continues to suffer because of his lower back pain and inflexibility. Which of these are potential responses?
- A.
  
  Let's look at the schedule together and determine a few options that work for you on a weekly basis.
- B.
  
  If you spent less time golfing, you could make time for Club Pilates.
- C.
  
  Are you willing to invest two hours/ week in yourself in order to become a better golfer? I know how much that means to you!
- D.
  
  This is *your* time! Our members agree investing this time in themselves each allows them more energy to invest in others.
- E.
  
  You'd be a great fit for private training, can I set you up with a complimentary assessment? Not only can we adjust to your schedule, but you'll get even quicker results with a one-on-one session.
6.

Which elements are included in the intro pitch?
- A.
  
  4 levels, 9 formats
- B.
  
  EFT 4 membership
- C.
  
  Cancellation policy
- D.
  
  Class times
- E.
  
  Passport membership
- F.
  
  Brief explanation of Club Pilates class types
- G.
  
  Instructor's name
7.

Louise goes to CycleBar 5-6 days a week and likes to hike with her family on the weekend. She has been at CycleBar for years and loves the instructors there. Which Club Pilates membership would you recommend to her?
- A.
  
  EFT-4
- B.
  
  EFT-8
- C.
  
  EFT-Unlimited
- D.
  
  Single Class
8.

Don signs up for a 5:30 am class but cancels at 8:30 pm the night prior. What charge does Don acquire?
- A.
  
  No charge
- B.
  
  $15 charge
- C.
  
  $10 charge
- D.
  
  $25 charge
9.

Completing a member task (text, call, or in-person contact) counts toward the studio's daily activity goal
- A.
  
  True
- B.
  
  False