an internal failure cost.
an external failure cost
a prevention cost.
a reliability cost.
The quality and availability of inputs to the operations function do not matter if the operation is well-managed
A manufacturing company provides only tangible goods as outputs.
Operations is the most isolated of all business functions, rarely needing to interface with marketing, finance, or engineering.
Inputs to the operations function can come from many different places.
The flow of goods is upstream and the flow of information is downstream.
The flow of goods and information goes both ways.
The flow of goods is downstream but information is held by all companies.
The flow of goods is downstream and the flow of information is upstream.
flexible manufacturing system
there is a greater emphasis placed on productivity and efficiency
service customization also increases.
layout and location become less important.
more of the service package is provided by front-room operations.
Strategic quality plan
quality function deployment technique.
fourteen points for management.
The upper and lower limits of a control chart should be identical to the upper and lower tolerance limits for the manufactured part
Control charts are used to distinguish whether the process is operating normally or requires attention.
Control charts, by themselves, will improve quality levels
Control charts should be used regardless of the state of control of the process.
Given the choice between a direct calculation and a forecast, you should opt for a forecast
Forecasts for the near term tend to be more accurate
Forecasts are usually accurate
Forecasts for individual products tend to be more accurate than for groups of products.
Thread is an independent demand item
Suit zippers are a dependent demand item.
Suits are dependent demand items
Suit buttons are independent demand items.
the greater the effect of a disturbance downstream, the farther upstream the supply chain
the farther upstream the supply chain, the greater the impact of a small disturbance downstream
the farther downstream the supply chain, the greater the impact of a small disturbance upstream
the greater the effect of a disturbance upstream, the farther downstream the supply chain.
Item E is only a child
Item C is a child but not a parent
Only one item appears at more than one level.
Item F is both a parent and a child
a pull system.
Here's an interesting quiz for you.