Operations & Supply Chain Management (205)

20 Questions | Total Attempts: 135

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Operations & Supply Chain Management (205) - Quiz

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Questions and Answers
  • 1. 
       The florist checked over the arrangement just prior to loading the vase in the delivery van. It was fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested "no lilacs" so the florist was able to remove them and make the order right before it left the office for the customer. This scenario is an example of:  
    • A. 

      an internal failure cost.

    • B. 

      an external failure cost

    • C. 

      a prevention cost.

    • D. 

      a reliability cost.

  • 2. 
    Which of these statements about the operations function is best? 
    • A. 

      The quality and availability of inputs to the operations function do not matter if the operation is well-managed

    • B. 

      A manufacturing company provides only tangible goods as outputs.

    • C. 

      Operations is the most isolated of all business functions, rarely needing to interface with marketing, finance, or engineering.

    • D. 

      Inputs to the operations function can come from many different places.

  • 3. 
     Which statement regarding typical supply chain flows is best?  
    • A. 

      The flow of goods is upstream and the flow of information is downstream.

    • B. 

      The flow of goods and information goes both ways.

    • C. 

      The flow of goods is downstream but information is held by all companies.

    • D. 

      The flow of goods is downstream and the flow of information is upstream.

  • 4. 
      Which of these is NOT a flow that moves up and down the supply chain?  
    • A. 

      Procedural

    • B. 

      Physical

    • C. 

      Information

    • D. 

      Monetary

  • 5. 
      No other company in the world is as proficient at "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly a(n):  
    • A. 

      core competency

    • B. 

      order qualifier.

    • C. 

      value index.

    • D. 

      mission.

  • 6. 
       Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a:  
    • A. 

      functional layout.

    • B. 

      flexible manufacturing system

    • C. 

      Fixed-position layout

    • D. 

      product-based layout.

  • 7. 
        The most highly customized products are: 
    • A. 

      Make-to-order

    • B. 

      assemble-to-order.

    • C. 

      engineer-to-order

    • D. 

      make-to-stock.

  • 8. 
      As the degree of customer contact increases: 
    • A. 

      there is a greater emphasis placed on productivity and efficiency

    • B. 

      service customization also increases.

    • C. 

      layout and location become less important.

    • D. 

      more of the service package is provided by front-room operations.

  • 9. 
     Which of these is NOT one of the seven core ideas of TQM?   
    • A. 

      Leadership involvement

    • B. 

      Strategic quality plan

    • C. 

      Value perspective

    • D. 

      Supplier partnerships

  • 10. 
     W. Edwards Deming is known in quality circles for his:   
    • A. 

      zero defects.

    • B. 

      quality function deployment technique.

    • C. 

      Six Sigma

    • D. 

      fourteen points for management.

  • 11. 
     Which of these statements regarding control charts is best?   
    • A. 

      The upper and lower limits of a control chart should be identical to the upper and lower tolerance limits for the manufactured part

    • B. 

      Control charts are used to distinguish whether the process is operating normally or requires attention.

    • C. 

      Control charts, by themselves, will improve quality levels

    • D. 

      Control charts should be used regardless of the state of control of the process.

  • 12. 
     The standard that extends the benefits of quality management to all parties that are interested in or affected by a business's operations is:   
    • A. 

      ISO 9004:2004

    • B. 

      ISO 9004:2009

    • C. 

      ISO 9001:2004

    • D. 

      ISO 9001:2008

  • 13. 
     Which of these is an eternal truth about forecasting?   
    • A. 

      Given the choice between a direct calculation and a forecast, you should opt for a forecast

    • B. 

      Forecasts for the near term tend to be more accurate

    • C. 

      Forecasts are usually accurate

    • D. 

      Forecasts for individual products tend to be more accurate than for groups of products.

  • 14. 
      Use the data to determine what a forecast for period #6 will be using the last period approach. Period# Sales147263328469571   
    • A. 

      47

    • B. 

      56

    • C. 

      71

    • D. 

      06

  • 15. 
    Calculate a moving average of three periods to forecast the demand for period 5. PeriodDemand1692893814915119   
    • A. 

      89.8

    • B. 

      87

    • C. 

      97

    • D. 

      82.5

  • 16. 
     A men's suit is composed of primary material, lining, thread, buttons, and a zipper. Which of these statements is best?   
    • A. 

      Thread is an independent demand item

    • B. 

      Suit zippers are a dependent demand item.

    • C. 

      Suits are dependent demand items

    • D. 

      Suit buttons are independent demand items.

  • 17. 
     The bullwhip effect says that:   
    • A. 

      the greater the effect of a disturbance downstream, the farther upstream the supply chain

    • B. 

      the farther upstream the supply chain, the greater the impact of a small disturbance downstream

    • C. 

      the farther downstream the supply chain, the greater the impact of a small disturbance upstream

    • D. 

      the greater the effect of a disturbance upstream, the farther downstream the supply chain.

  • 18. 
     The just in time philosophy was developed at which automaker?   
    • A. 

      Nissan.

    • B. 

      Toyota.

    • C. 

      Datsun.

    • D. 

      Honda

  • 19. 
    Use the product structure tree shown below to determine the best statement.    
    • A. 

      Item E is only a child

    • B. 

      Item C is a child but not a parent

    • C. 

      Only one item appears at more than one level.

    • D. 

      Item F is both a parent and a child

  • 20. 
     A kanban system is also called:   
    • A. 

      Japanese MRP.

    • B. 

      a pull system.

    • C. 

      Toyota Ta-co-ma.

    • D. 

      Lean logistics

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