This Step 4 Quiz from learn. Lovesac focuses on advanced sales techniques, particularly in customer interaction and relationship building. It assesses understanding of transition tactics, compatibility handling, and credibility in sales, crucial for effective customer engagement and repeat business.
Tell you own story, in your own words, about our products in your life
Introduce them to George to who comes in your store every day to sit during his breaks
Tell your guests that we've been around for over 10 years if and that's not enough they can go to Pottery Barn
Be as pushy as possibly with as many guests as possible so they can see what a great saleperson you are
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Always make it about Lovesac
No questions
Always use the same one so nobody feels discriminated against
It should be a non-business realted question
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Don’t violate a customer’s personal space
Resist the urge to get down to business too quickly
Take every opportunity to hang out and have non-business conversations
Get as physically close to the guest as possible so that you can create a bond
Let them know that your mission is to sell them something and that your time is valuable
Making your guest feel pressured into buying the most functional furniture in the world
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Asking another question after they have answered your original question
Supporting their answer before asking another question
Letting them know that Lovesac is going to be around for a long time so they shouldn't have any reservations about purchasing
Standing as close to them as you can so they understand how serious you are about wanting to be their new best friend
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Change your approach and figure out who they want you to be
Let them know that as they look, you will be available to answer their questions
Introduce him or her to another Sac’r
Let them know that you are the face of Lovesac and that they should really be nice to you
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Understanding their hopes, dreams and wants
Listening carefully, asking questions astutely and actively empathizing
Being deliberate in your efforts
Asking them out for coffee the next time they are at the mall
Conversing about the infection in your big toe you just can't seem to get rid of
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Customer Acknowledgement
Meaningful Conversation
Learning to Listen After Asking the Right Questions
Treat Others How They Want to be Treated
Give them what they want and keep them (their friends and family too) coming back for more!
Casual, surface conversation
Ask as many generic questions as possible
Get to know 'em just enough to close 'em, then move on to the next victim
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Empathy
Sincere curiosity
Wisely chosen words
Close-ended questions
Active understanding
Treating each guest exactly the same
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False
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Schmoozing
Quick Tour
Probing
Transition
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Clerks who answer questions if asked
Salespeople who do demos and build relationships, but typically leave it to their customers to decide if and when they want to buy
Hardball closers
Professionals who consider asking for the sale
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False
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Opening line
Transition question
Verbal contract
Probing technique
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You assume the customer is going to buy, then try to sell him more
Craft language that both ties the add-on item to the main item and ties the customer to the purchase
A low-key, customer-oriented question [that’s] designed to keep you directly involved with... [your] customer and his or her needs
Should be a carefully chosen to both convey your expertise and reflect your understanding of the customer’s specific situation
Is never phrased as a question
Uses words or phrases that make the customer feel as thought the add-on is trivial and unimportant
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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