Sales Logic Quiz: Trivia Questions!

TRUE: Unfortunately, most salespeople give up after three or fewer attempts, and consider the phone as their only real tool.

When solving customers' problems, it is important to always try to view the problem as the customer sees it. This means putting yourself in their shoes and understanding their perspective, needs, and concerns. By doing so, you can provide more empathetic and effective solutions that address their specific issues. It helps in building trust and rapport with the customer, leading to better customer satisfaction and loyalty.

Building rapport with a customer involves creating a connection and understanding with them, which is essential for establishing trust. When a customer trusts a salesperson, they are more likely to feel comfortable and confident in making a purchase. Building trust involves actively listening to the customer, addressing their needs and concerns, and demonstrating expertise and reliability. This process goes beyond just making a sale, as it focuses on developing a long-term relationship based on trust and mutual understanding.

When faced with a price objection, salespeople should respond by showing how the solution presented is a good value for the asking price. This means they should highlight the benefits and advantages of the product or service, emphasizing its quality, features, and the value it provides to the customer. By doing so, salespeople can justify the price and convince the customer that the product is worth the investment. This approach allows the salesperson to address the customer's concerns and overcome their objection without necessarily lowering the price or seeking assistance from a supervisor.

Not every sales call needs to end with a sale. Sales calls can also be used for building relationships, gathering information, qualifying leads, or providing customer support. The goal of a sales call may vary depending on the stage of the sales process and the specific objectives of the call.

To effectively address objections from customers, it is important to have a complete knowledge of the product/products being sold. This allows the salesperson to provide accurate information, address concerns, and offer solutions tailored to the customer's needs. Ignoring objections or simply selling suggestive products without understanding the customer's concerns may not effectively address their objections and could lead to a loss of trust. Therefore, having a comprehensive understanding of the products being sold enables the salesperson to address objections in a knowledgeable and effective manner.

Prospecting is the correct answer because it refers to the process of finding and identifying potential customers or clients for a business. It involves actively searching for individuals or organizations who may be interested in the products or services being offered. This can be done through various methods such as market research, lead generation, and networking. By prospecting, businesses can expand their customer base and increase their sales opportunities.

A sales lead is a customer who is interested in a product. This means that they have shown some level of interest or curiosity in a particular product or service, indicating a potential opportunity for a salesperson to engage with them and potentially convert them into a paying customer. It is important for businesses to identify and nurture sales leads as they are often the first step towards generating actual sales and revenue.

The customer is currently spending K1.5 per candle and buying three candles a day. So, the customer is spending K1.5 x 3 = K4.5 per day on candles. In a month with 30 days, the customer would spend K4.5 x 30 = K135 on candles. However, by purchasing the solar system, the customer only has to pay K90 per month. Therefore, the customer saves K135 - K90 = K45 per month by purchasing the system.

All of the options mentioned can be considered as good examples of sales call objectives. Selling five bags of seed is a specific and measurable objective that focuses on achieving a sales target. Finding out who influences the customer's decision making helps in understanding the customer's buying process and identifying key stakeholders. Demonstrating the product allows the salesperson to showcase its features and benefits, potentially leading to a sale. Therefore, all three options can contribute to a successful sales call and achieving the desired outcome.

Out of the 10 people approached per day, 10% are interested in the product. So, 10% of 10 people is 1 person interested in the product per day. Over 30 days, there would be a total of 30 people interested in the product. However, out of these interested customers, only 5% actually make a purchase. So, 5% of 30 people is 1.5 people. Since we cannot have half a person, we round down to 1 person who buys the product. Therefore, the remaining customers interested in the product but not buying it would be 30 - 1 = 29 people.

The field officer printed enough flyers based on the assumption that twice as many people will attend the show compared to last year's attendance of 80 people. However, three times as many people actually attended the show. Therefore, the number of flyers printed was short by the difference between three times the expected attendance (240) and the actual attendance (160), which is 80.

All of the given options are proper ways to ask if your call is at a good time for the prospect. Asking if they have a minute shows respect for their time and allows them to decide if they are available. Asking if they are in the middle of something important or urgent acknowledges that they may be busy and gives them the opportunity to let you know if it is not a good time. By offering all of these options, you are being considerate and allowing the prospect to choose the most appropriate response for their current situation.

The best response to Mr. Jones would be to offer to replace the tomato plants. This shows that the seller is willing to take responsibility for the issue and provide a solution to the customer.

Out of the 66,000 customers surveyed, only 20% responded, which means that 20% of 66,000 = 13,200 customers responded. Among these respondents, 10% said they were interested in a product from Rent to Own. Therefore, the number of customers interested in RTO is 10% of 13,200 = 1,320. To find the number of customers not interested in RTO, we subtract the number interested from the total respondents: 13,200 - 1,320 = 11,880. Hence, the correct answer is 11,880.

Both criticizing the speaker and tuning out difficult or confusing information are examples of poor listening. Criticizing the speaker shows a lack of respect and open-mindedness, hindering the ability to truly understand their message. Tuning out difficult or confusing information means not making an effort to comprehend and engage with the speaker's ideas. Both behaviors prevent effective communication and hinder the development of meaningful relationships.

A salesperson must have good inter-relational habits, which include making customers feel good about themselves, being a good organizer of their time, and expecting to be turned down now and then. Making customers feel good about themselves helps to build trust and rapport, leading to better relationships and increased sales. Being a good organizer of time allows the salesperson to effectively manage their tasks and prioritize their activities, ensuring they can serve their customers efficiently. Expecting to be turned down now and then helps the salesperson to handle rejection gracefully and persist in their efforts to close deals.