.
True
False
To sell five bags of seed
To find out who influences the customer's decision making
To demonstrate the product
All of the above
Demonstrating
Seeking
Qualifying
Prospecting
Do you have a minute?
Are you in the middle of something important?
Are you in the middle of something urgent?
All of the above
Make customers feel good about themselves
Acknowledging you don't have all the answers to a complex problem
Be a good organizer of your time
Expect to be turned down now and then
Lowering the price
Asking their supervisor for assistance
Showing how the solution presented is a good value for the asking price
None of the above
True
False
Criticizing the speaker
Tuning out difficult or confusing information
Tolerating or creating distractions
Both a and b
All of the above
Show customers how much you know
Always try to view the problem as the customer sees it
Point out the mistakes they have made
Limit your solutions to what has worked in the past with others
You should have watered them more
You should have called me sooner for help
You can bring them in and we will replace them
Ask him the purchase and planting date
All of the above
Ignore them
Selling suggestive products
Having a complete knowledge of the product/products you are selling
All of the above
None of the above
1,320
5,280
6,600
11,880
13,200
66,000
80
100
160
200
240
15
30
45
60
90
1
10
15
30
50
Making a sale
Establishing trust
Building a Rent to Own house
Getting their phone number
A customer who wants to know more information about farming
A customer who is interested in a product
A customer who already has a product
A customer who doesn’t know about Rent to Own
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