Agree, Answer, Close
Repeat, Close, Agree, Answer
Feel, Felt, Found, Greet
Agree, Repeat, Answer, Close
Ask, Tell, Benefits, Solution
Customer can Buy.
The customer will go walk their dog.
Customer can Object or Stall.
The customer will go to the store.
Customer can Hang-up.
Do you want to buy today?
Which credit card would you like to use, Visa or MasterCard?
Would you like me to ship it to your Home or Work address?
So what do you think?
Do you want the 12 mo supply or the 6 mno supply?
Greeting, Rapport, Need, Benefits/Solution, Close, Overcoming Objections.
Agree, Repeat, Answer, Close.
Hard Sale, Soft Sale, Hurt and Rescue.
Voice Inflections, Controlling the conversation.
The Sales person does all the talking. This helps the sales person avoid getting asked too many questions.
The sales person should speak louder and more forcefully than the caller. The sales person should be aggressive and tell the customer what they want.
The sales person should direct the conversation. They should have the customer talk about topics we want them to talk about. It also means we should get back on track when the customer asks a question. We should not sit ans wait for the customer to ask questions all day long until they ruyn out of questions.
Always Be Closing
Always Be Cheerful
Another Beautiful Creation
Always Be Controlling
70% of what you say in the conversation should be high pitched and 30% should be lower in pitch.
70% of callers will buy and 30% will not buy.
30% of the conversation is "WHAT" you say and 70% is "HOW" you say it.
Its $239.70 for a 12 Month supply and $149.90 for a 6 Month supply.
Can I ask you some questions first?
I can't tell you the price until I have built enough value in the product first.
I'm glad you asked. We actually have a number of different promotions available. Let me tell you all about them so you can decide which one is best for you...So, are you calling for yourself or someon else? (go back into script)
Pretend like you did not hear the question and jsut ask them about the weather.
Tell the customer what their problem (hurt) is and rescue them with the product.
Ask enough questions so the customer tells us what is the problem (hurt) in their lives. Then we solve (rescue) the problem with the product and benefits.
Ask a manager to help you close a sale.
Here's an interesting quiz for you.