Tzoneib Soft Sales Quiz

The definition of a "Hurt and Rescue" sale according to Telezone is to ask enough questions to understand the customer's problem or "hurt" in their lives. Once the problem is identified, the salesperson can then provide a solution or "rescue" by offering the appropriate product and its benefits. This approach emphasizes the importance of understanding the customer's needs and tailoring the sales pitch accordingly.

"Controlling the Conversation" means that the sales person should take charge of the conversation and steer it towards the topics they want to discuss. This involves directing the customer to talk about specific subjects and getting back on track when the customer asks a question. It does not mean avoiding questions or being aggressive, but rather guiding the conversation in a way that benefits the sales person and keeps it focused on the desired topics.

The 70/30 Rule refers to the concept that 30% of the conversation is focused on the content or "WHAT" you say, while 70% is focused on the delivery or "HOW" you say it. This means that the way you express yourself, including your voice inflections, tone, and body language, plays a significant role in effective communication. By emphasizing the importance of delivery, the rule highlights that how you convey your message can greatly impact its reception and understanding by others.

The correct answer is "Sizzle". This phrase is a marketing technique that suggests focusing on the appealing and enticing aspects of a product or service rather than just the product itself. "Sizzle" refers to the sizzling sound and visual effect that is associated with cooking a steak, which creates a sense of excitement and desire. By emphasizing the sizzle, marketers aim to create a strong emotional connection with potential customers and persuade them to make a purchase. "Sizle" is not a word and does not have any relevant meaning in this context.

The 6 elements of a soft sale include greeting, building rapport, identifying the customer's needs, presenting the benefits or solution, closing the sale, and overcoming objections. These steps are important in building a relationship with the customer, understanding their requirements, and addressing any concerns they may have in order to successfully close the sale.

The first two steps to overcoming an objection provide you with additional time to consider and formulate a response to the objection raised. By taking the time to understand the objection and gather information, you can better address the concerns and provide a well-thought-out answer. This allows you to effectively overcome the objection and increase the chances of reaching a resolution or agreement with the other party.

The correct answer is "Agree, Repeat, Answer, Close." When faced with an objection, the first step is to agree with the customer's concern to show empathy and understanding. Then, the objection should be repeated to ensure clarity and to show active listening. After that, the objection should be answered by providing relevant information or addressing any misconceptions. Finally, the objection should be closed by summarizing the response and asking for the customer's agreement or commitment.

The correct answer is "Always Be Closing" because it is a well-known phrase in the sales industry that emphasizes the importance of constantly pursuing and closing deals. It suggests that salespeople should always be actively seeking opportunities to close sales and should maintain a persistent and determined attitude throughout the sales process. This mindset helps salespeople stay focused and motivated, ultimately leading to higher sales success.

The correct answer suggests that when a customer asks about the price early in the conversation, it is important to redirect the conversation towards building value and need in the product. By mentioning that there are different promotions available and offering to provide more information, the salesperson can engage the customer and continue the conversation in a more productive manner. Additionally, by asking whether the customer is calling for themselves or someone else, the salesperson can gather more information and tailor their approach accordingly.

The phrase "Assume the Sale not the fail" suggests that instead of focusing on the possibility of failure or negative outcomes, one should approach a situation with confidence and assume that the sale or desired outcome will be successful. By adopting a positive mindset and assuming success, one is more likely to achieve their goals.

When asking Need based questions, you do not want to sound as if you are taking down answers for a survey. This implies that the purpose of asking need-based questions is not to collect data or gather information in a formal manner, as would be done in a survey. The tone and approach of asking need-based questions should be different, focusing on understanding the specific needs and requirements of individuals rather than conducting a general survey.

When you ask a closing question, there are three possible outcomes. The customer can buy, meaning they are interested in making a purchase. They can also object or stall, indicating that they have concerns or hesitations about the product or service. Lastly, the customer can hang up, which means they end the conversation abruptly without any further engagement.

The given correct answer includes closing questions that are specific and offer choices to the customer. These types of questions are effective in closing a sale as they prompt the customer to make a decision and provide them with options that cater to their preferences. By asking about the preferred credit card or shipping address, the salesperson is guiding the customer towards a purchase. Similarly, offering a choice between different supply options allows the customer to select the one that suits their needs.