02 TEC - Cutrubus Mitsubishi | Attempts: 42

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| By Dhalseth

Dhalseth

Community Contributor

Quizzes Created: 31 | Total Attempts: 5,911

Questions: 10 | Attempts: 42 | Updated: Jun 11, 2024

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Questions and Answers

1.

TEC stands for __________________.

Explanation
TEC stands for Testimonial Evidence of Character. This refers to the type of evidence that is based on personal testimonials or statements regarding a person's character, reputation, or behavior. It is often used in legal proceedings or background checks to gather information about an individual's trustworthiness, integrity, or moral standing. Testimonial evidence of character can be provided by friends, family members, colleagues, or other individuals who have personal knowledge of the person in question.

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4
2.

What is the purpose of your TEC?
- A.
  
  To build the client's confidence
- B.
  
  To gain referrals
- C.
  
  To help ease the client's purchasing decision
- D.
  
  To get a vehicle evaluation
Correct Answer(s)
A. To build the client's confidence
B. To gain referrals
C. To help ease the client's purchasing decision

Explanation
The purpose of the TEC (Technical Evaluation Center) is to build the client's confidence by providing them with information and support to make an informed purchasing decision. Additionally, it aims to gain referrals by ensuring customer satisfaction and positive experiences. The TEC also helps ease the client's purchasing decision by offering vehicle evaluations, which provide valuable insights and recommendations.

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3.

The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The TEC (Technology Enabled Consultation) helps in demonstrating to potential clients that you are not just a typical car salesman. This implies that the TEC provides a more professional and consultative approach to selling cars, rather than employing pushy or aggressive sales tactics. By utilizing technology and offering a more personalized and informative experience, the TEC helps to build trust and credibility with clients, making them feel more comfortable and confident in their decision-making process.

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4.

CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
  
  Has time to think about their experience.
- B.
  
  Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
  
  Is sent a survey regarding their salesperson's performance
Correct Answer
B. Is immediately reminded of their positive experience by writing a testimonial letter.

Explanation
When the client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter requires the client to reflect on their positive experience and articulate it in writing. This process helps reinforce the positive emotions associated with the experience and strengthens the client's satisfaction. Additionally, the testimonial letter can serve as a reminder of the positive experience, further enhancing the client's satisfaction and potentially leading to a higher CSI.

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5.

Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.

Correct Answer
photo

Explanation
To add to your TEC (Training and Experience Credit), it is important to have a photo with your new client in front of their new vehicle. This suggests that taking a photo is a way to document and showcase your work and accomplishments with clients, particularly in the context of working with new vehicles. By including this photo in your TEC, you can demonstrate your expertise and success in working with clients and their vehicles.

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4
6.

What type of images should be in your TEC?
- A.
  
  Family Photos
- B.
  
  Clip Art
- C.
  
  Pictures of the make you sell
- D.
  
  Photos of happy clients
Correct Answer(s)
A. Family pHotos
C. Pictures of the make you sell
D. pHotos of happy clients

Explanation
The images that should be in your TEC (Technology-Enabled Classroom) are family photos, pictures of the make you sell, and photos of happy clients. Family photos can create a warm and personal atmosphere in the classroom. Pictures of the make you sell can be used for instructional purposes, showcasing the products or services you offer. Photos of happy clients can serve as testimonials, demonstrating the positive outcomes and experiences associated with your business. Including these types of images can enhance engagement and create a positive learning environment.

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7.

Your TEC is the story of your client.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Your TEC is the story of you!

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8.

How should you ask your new client for referrals?
- A.
  
  Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
  
  Ask for names and numbers of friends or family who own the make you sell.
Correct Answer
A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.

Explanation
Asking for the names and numbers of the first 3 people the new client is going to show their new vehicle to is an effective way to ask for referrals. This approach not only shows interest in the client's excitement about their new purchase but also allows the salesperson to directly reach out to potential customers who may be interested in the same make or model. By targeting individuals who are likely to be interested in the product, the salesperson can increase their chances of generating new leads and potential sales.

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Current Version
Jun 11, 2024

Quiz Edited by
ProProfs Editorial Team
Nov 26, 2014

Quiz Created by
Dhalseth

02 TEC - Cutrubus Mitsubishi

TEC stands for __________________.

What is the purpose of your TEC?

The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.

CSI (Customer Satisfaction Index) increases dramatically when the client...

Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.

What type of images should be in your TEC?

Your TEC is the story of your client.

How should you ask your new client for referrals?