02 TEC - Prestige Ford
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Questions and Answers
- 1.
TEC stands for __________________.
Explanation
TEC stands for Testimonial Evidence of Character. This refers to evidence or statements given by individuals who can vouch for someone's character, integrity, or reputation. Testimonial evidence of character is often used in legal proceedings, job applications, or personal references to provide insight into a person's moral and ethical values. It helps to establish credibility and trustworthiness by showcasing the opinions and experiences of others who have interacted with the individual in question.Rate this question:
- 2.
What is the purpose of your TEC?
- A.
To build the client's confidence
- B.
To gain referrals
- C.
To help ease the client's purchasing decision
- D.
To get a vehicle evaluation
Correct Answer(s)
A. To build the client's confidence
B. To gain referrals
C. To help ease the client's purchasing decisionExplanation
The purpose of the TEC (Technical Evaluation Center) is to build the client's confidence, gain referrals, and help ease the client's purchasing decision. By providing technical evaluations and assistance, the TEC aims to instill trust and confidence in the client, ensuring that they feel comfortable and knowledgeable about their potential purchase. Additionally, by offering a high level of service and expertise, the TEC can generate referrals from satisfied clients and help them make informed decisions by providing valuable insights and guidance.Rate this question:
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- 3.
The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The TEC, which stands for Technology Enabled Consultation, helps to demonstrate to potential clients that you are not just a typical car salesman. By utilizing technology and providing a consultative approach, the TEC allows you to showcase your expertise and knowledge in a more modern and professional manner. This helps to build trust and credibility with the client, making them more likely to consider your recommendations and ultimately make a purchase.Rate this question:
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- 4.
CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
Has time to think about their experience.
- B.
Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
Is sent a survey regarding their salesperson's performance
Correct Answer
B. Is immediately reminded of their positive experience by writing a testimonial letter.Explanation
When a client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter allows the client to reflect on their positive experience and express their satisfaction. It also serves as a reminder of the positive aspects of their interaction with the company or salesperson. This can enhance their overall satisfaction and potentially lead to a higher CSI score.Rate this question:
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- 5.
Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
Correct Answer
photoExplanation
To add to your TEC (Training and Experience Catalog), it is important to have a photo with your new client in front of their new vehicle. This photo can serve as evidence of your work and experience, showcasing your ability to successfully engage with clients and deliver satisfactory results. It can also be used for promotional purposes, demonstrating your professionalism and expertise in the industry.Rate this question:
- 6.
What type of images should be in your TEC?
- A.
Family Photos
- B.
Clip Art
- C.
Pictures of the make you sell
- D.
Photos of happy clients
Correct Answer(s)
A. Family pHotos
C. Pictures of the make you sell
D. pHotos of happy clientsExplanation
The images that should be in your TEC (Technology-Enabled Care) include family photos, pictures of the make you sell, and photos of happy clients. Family photos help create a personal connection and a sense of trust with your clients. Pictures of the make you sell showcase your products and help potential customers make informed decisions. Photos of happy clients serve as testimonials and demonstrate the positive impact of your products or services.Rate this question:
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- 7.
Your TEC is the story of your client.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Your TEC is the story of you!Rate this question:
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- 8.
How should you ask your new client for referrals?
- A.
Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
Ask for names and numbers of friends or family who own the make you sell.
Correct Answer
A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.Explanation
Asking for the names and numbers of the first 3 people they are going to show their new vehicle off to is the correct way to ask for referrals from a new client. This approach allows the client to think about who they are excited to share their new vehicle with, which increases the likelihood of them providing valuable referrals. Additionally, by asking for specific individuals, it shows that the client is actively engaged in sharing their positive experience with others, making it more likely for them to provide referrals.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Feb 11, 2014Quiz Created by
Dhalseth
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