02 TEC - Cutrubus Cdjr
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Questions and Answers
- 1.
TEC stands for __________________.
Explanation
TEC stands for Testimonial Evidence of Character. This refers to the evidence provided by individuals who can vouch for someone's character, integrity, or moral values. Testimonials can come from friends, colleagues, or acquaintances who have observed the person's behavior and can attest to their positive traits. This type of evidence is often used in legal proceedings or job applications to support claims about a person's character.Rate this question:
- 2.
What is the purpose of your TEC?
- A.
To build the client's confidence
- B.
To gain referrals
- C.
To help ease the client's purchasing decision
- D.
To get a vehicle evaluation
Correct Answer(s)
A. To build the client's confidence
B. To gain referrals
C. To help ease the client's purchasing decisionExplanation
The purpose of the TEC (Technical Evaluation Committee) is to build the client's confidence, gain referrals, and help ease the client's purchasing decision. By providing a thorough evaluation of the product or service, the TEC aims to instill trust and confidence in the client. Additionally, by delivering a positive experience and addressing any concerns or doubts, the TEC can encourage clients to refer the company to others. Lastly, by assisting the client in making an informed purchasing decision, the TEC aims to alleviate any uncertainties and make the process smoother for the client.Rate this question:
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- 3.
The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The TEC, which stands for Technology Enabled Customer, helps to demonstrate to potential clients that you are not just a typical car salesman. By utilizing technology and incorporating it into your sales process, you can show customers that you are modern, knowledgeable, and focused on providing a personalized and efficient experience. This can help to build trust and differentiate yourself from the negative stereotypes associated with traditional car salespeople.Rate this question:
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- 4.
CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
Has time to think about their experience.
- B.
Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
Is sent a survey regarding their salesperson's performance
Correct Answer
B. Is immediately reminded of their positive experience by writing a testimonial letter.Explanation
When the client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because the act of writing a testimonial letter allows the client to reflect on their positive experience, reinforcing their satisfaction and potentially enhancing their perception of the overall experience. Additionally, the testimonial letter serves as a reminder of the positive aspects of their interaction, reinforcing their satisfaction and potentially leading to a higher CSI score.Rate this question:
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- 5.
Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
Correct Answer
photoExplanation
To add to your TEC (Training and Experience Checklist), it is important to have a photo with your new client in front of their new vehicle. This photo can serve as visual evidence of your interaction and successful completion of a task or milestone with the client. It can also be used as documentation for future reference or to showcase your work to potential clients or employers.Rate this question:
- 6.
What type of images should be in your TEC?
- A.
Family Photos
- B.
Clip Art
- C.
Pictures of the make you sell
- D.
Photos of happy clients
Correct Answer(s)
A. Family Photos
C. Pictures of the make you sell
D. Photos of happy clientsExplanation
The images that should be in your TEC (Technology-Enabled Classroom) include family photos, pictures of the make you sell, and photos of happy clients. Family photos create a warm and personal environment, making students feel more comfortable and connected. Pictures of the make you sell can be used for educational purposes, showcasing the product and enhancing the learning experience. Photos of happy clients can serve as testimonials, demonstrating the success and satisfaction of previous customers. Overall, these images contribute to a positive and engaging learning environment in the TEC.Rate this question:
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- 7.
Your TEC is the story of your client.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Your TEC is the story of you!Rate this question:
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- 8.
How should you ask your new client for referrals?
- A.
Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
Ask for names and numbers of friends or family who own the make you sell.
Correct Answer
A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.Explanation
Asking for the names and numbers of the first 3 people the new client is going to show their new vehicle to is an effective way to ask for referrals. This approach encourages the client to think about who they are excited to share their new vehicle with, making it more likely that they will provide the information. Additionally, this strategy focuses on the client's personal network, which is likely to include individuals who may be interested in purchasing a similar vehicle.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2014Quiz Created by
Dhalseth
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