02 TEC - South Jordan Buick GMC

10 Questions | By Dhalseth | Last updated: Feb 1, 2015 | Total Attempts: 57

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Questions and Answers

1.

TEC stands for __________________.
2.

What is the purpose of your TEC?
- A.
  
  To build the client's confidence
- B.
  
  To gain referrals
- C.
  
  To help ease the client's purchasing decision
- D.
  
  To get a vehicle evaluation
3.

The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
  
  True
- B.
  
  False
4.

CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
  
  Has time to think about their experience.
- B.
  
  Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
  
  Is sent a survey regarding their salesperson's performance
5.

Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
6.

What type of images should be in your TEC?
- A.
  
  Family Photos
- B.
  
  Clip Art
- C.
  
  Pictures of the make you sell
- D.
  
  Photos of happy clients
7.

Your TEC is the story of your client.
- A.
  
  True
- B.
  
  False
8.

How should you ask your new client for referrals?
- A.
  
  Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
  
  Ask for names and numbers of friends or family who own the make you sell.