02 TEC - South Jordan Buick GMC

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| By Dhalseth
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Dhalseth
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Quizzes Created: 33 | Total Attempts: 6,081
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02 TEC - South Jordan Buick GMC - Quiz

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Questions and Answers
  • 1. 

    TEC stands for __________________.

    Explanation
    TEC stands for Testimonial Evidence of Character. This refers to evidence or statements provided by individuals who can vouch for someone's character, integrity, or credibility. It is often used in legal proceedings or background checks to assess a person's suitability for a job or position of trust. TEC can include references, letters of recommendation, or testimonials from colleagues, friends, or acquaintances who have had personal interactions with the individual in question. This type of evidence helps to provide insight into a person's character and can be valuable in making informed judgments or decisions.

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  • 2. 

    What is the purpose of your TEC?

    • A.

      To build the client's confidence

    • B.

      To gain referrals

    • C.

      To help ease the client's purchasing decision

    • D.

      To get a vehicle evaluation

    Correct Answer(s)
    A. To build the client's confidence
    B. To gain referrals
    C. To help ease the client's purchasing decision
    Explanation
    The purpose of the TEC (Technology Evaluation Center) is to build the client's confidence by showcasing the capabilities and benefits of the technology being evaluated. It also aims to gain referrals by impressing the client with the technology's performance and encouraging them to recommend it to others. Additionally, the TEC helps ease the client's purchasing decision by providing them with a firsthand experience of the technology and allowing them to assess its suitability for their needs.

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  • 3. 

    The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The TEC, which stands for Technology Engagement Center, is a tool that helps to showcase to potential clients that you are not just a typical car salesman. It implies that you are utilizing technology to enhance the car buying experience and provide a more personalized and modern approach. This can help build trust and credibility with clients, as it demonstrates that you are adapting to the changing times and are focused on meeting their needs in a more innovative way.

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  • 4. 

    CSI (Customer Satisfaction Index) increases dramatically when the client...

    • A.

      Has time to think about their experience.

    • B.

      Is immediately reminded of their positive experience by writing a testimonial letter.

    • C.

      Is sent a survey regarding their salesperson's performance

    Correct Answer
    B. Is immediately reminded of their positive experience by writing a testimonial letter.
    Explanation
    When a client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter requires the client to reflect on their positive experience and put it into words. By doing so, the client is reminded of the positive aspects of their interaction with the company, which can enhance their overall satisfaction. Additionally, the act of writing a testimonial letter can also serve as a form of validation for the client, reinforcing their positive feelings about the experience.

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  • 5. 

    Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.

    Correct Answer
    photo
    Explanation
    To add to your TEC (Training and Education Center), it is important to have a photo with your new client in front of their new vehicle. This photo can serve as a visual representation of the successful interaction and transaction with the client. It can also be used as a promotional material or documentation of the client's satisfaction and trust in your services.

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  • 6. 

    What type of images should be in your TEC?

    • A.

      Family Photos

    • B.

      Clip Art

    • C.

      Pictures of the make you sell

    • D.

      Photos of happy clients

    Correct Answer(s)
    A. Family Photos
    C. Pictures of the make you sell
    D. Photos of happy clients
    Explanation
    The images that should be in your TEC (Technology Enhanced Classroom) include family photos, pictures of the products you sell, and photos of happy clients. Family photos can help create a warm and personal environment, making students feel more connected. Pictures of the products you sell can be used for instructional purposes, showcasing the features and benefits of the products. Photos of happy clients can serve as testimonials, demonstrating the success and satisfaction of your customers. Including these types of images in your TEC can enhance the learning experience and create a positive atmosphere.

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  • 7. 

    Your TEC is the story of your client.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Your TEC is the story of you!

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  • 8. 

    How should you ask your new client for referrals?

    • A.

      Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.

    • B.

      Ask for names and numbers of friends or family who own the make you sell.

    Correct Answer
    A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
    Explanation
    Asking for the names and numbers of the first 3 people the new client is going to show their new vehicle off to is a good way to ask for referrals. This approach not only shows interest in the client's excitement about their new purchase, but it also opens up the opportunity to connect with potential customers who may be interested in the same make or model of vehicle. By requesting specific names and numbers, it allows for a more targeted approach in reaching out to these potential referrals.

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