05c Rcs: The Rack - Jack Key Deming - Quiz, Trivia & Questions

1.

Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.
- A.
  
  50
- B.
  
  20
- C.
  
  40
- D.
  
  30
Correct Answer
A. 50

Explanation
Based on the information given, the average dealer writes approximately 50 repair orders each day, excluding internal repair orders.

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2.

Success is less an accident and more a product of effort.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Success is less likely to be achieved by accident and more likely to be the result of hard work and effort. This means that success is not a random occurrence, but rather something that is earned through dedication, perseverance, and the willingness to put in the necessary work. It implies that success is not simply a matter of luck, but rather a result of deliberate action and consistent effort.

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3.

The average American reaches a break-even point or equity position when their vehicle is between __________years old.
- A.
  
  5-7
- B.
  
  3-5
- C.
  
  1-3
- D.
  
  7-9
Correct Answer
B. 3-5

Explanation
On average, the American reaches a break-even point or equity position when their vehicle is between 3-5 years old. This means that after owning the vehicle for 3-5 years, the value of the vehicle is equal to or greater than the amount owed on it. This is because vehicles tend to depreciate in value over time, and it takes a few years for the depreciation to slow down and for the owner to start building equity in the vehicle.

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4.

As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
As an Ultimate Image Sales Professional, it is important to take a proactive approach rather than a reactive one when it comes to securing potential sales. Being proactive means actively seeking out opportunities, reaching out to potential clients, and taking initiative to close deals. This approach allows for better control over the sales process and increases the chances of success. A reactive approach, on the other hand, involves waiting for opportunities to come to you and responding to them as they arise, which may lead to missed opportunities and less control over the sales process.

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5.

When working "The Rack" how many vehicles should you inspect and pursue?
- A.
  
  10
- B.
  
  5
- C.
  
  20
- D.
  
  15
Correct Answer
A. 10

Explanation
When working "The Rack," you should inspect and pursue 10 vehicles.

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6.

Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Obtaining permission from the service manager before inspecting vehicles on the rack/hoist is important to avoid any conflicts or misunderstandings. The service manager is responsible for overseeing the operations and ensuring that everything runs smoothly. By seeking permission, you are showing respect for their authority and avoiding any potential issues that may arise from not following proper protocol. This also helps maintain a professional and organized work environment. Therefore, the statement "Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes" is true.

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7.

When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…
- A.
  
  Expects you to deliver the car to them.
- B.
  
  Thinks you are trying to sell them something.
- C.
  
  Assumes you are calling to say there are more repairs required to the vehicle.
- D.
  
  Hang up the phone.
Correct Answer
C. Assumes you are calling to say there are more repairs required to the vehicle.

Explanation
When a client hears the name of the dealership during a prospecting call about their car being repaired, they assume that the call is regarding additional repairs needed for the vehicle. This is because it is common for dealerships to contact clients to inform them about any additional repairs or services required. Therefore, the client expects that the purpose of the call is to discuss further repairs rather than any other options like delivering the car or selling them something.

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8.

When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…
- A.
  
  "How much?"
- B.
  
  "I love my car, I can't sell it."
- C.
  
  "Will you shuttle pick me up?"
- D.
  
  None of these
Correct Answer
A. "How much?"

Explanation
When making prospecting calls to clients who have a vehicle being repaired and mentioning that the dealership may be interested in purchasing their vehicle, the client's response is generally "How much?" This response indicates that the client is interested in knowing the potential value or offer for selling their car. They are open to the possibility of selling their vehicle and want to know the financial aspect of the deal.

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9.

When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.
- A.
  
  50% will make an appointment; 80% will test drive a new car.
- B.
  
  100% will make an appointment: 50% will test drive a new car
- C.
  
  10% will make an appointment: 100% will test drive a new car.
- D.
  
  80% will make an appointment; 50% will test drive a new car.
Correct Answer
D. 80% will make an appointment; 50% will test drive a new car.

Explanation
When making a prospecting call to a client who has a car being repaired, it is likely that 80% of them will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. However, only 50% of them will test drive a new car. This suggests that a larger percentage of clients are willing to schedule an appointment, but a smaller percentage are interested in test driving a new car.

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10.

It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement suggests that it is easy to convince the client to make an appointment because they already have to come and pick up their vehicle. This implies that the client is already planning to visit the location, so it would be convenient for them to schedule an appointment during that time. Therefore, it is likely that the client would be more willing to agree to an appointment, making the statement true.

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05c Rcs: The Rack - Jack Key Deming

Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.

Success is less an accident and more a product of effort.

The average American reaches a break-even point or equity position when their vehicle is between __________years old.

As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.

When working "The Rack" how many vehicles should you inspect and pursue?

Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.

When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…

When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…

When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.

It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.

When you are making a prospecting call to a client who has a car being repaired, _% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _% will test drive a new car.