This quiz, titled '05c RCS: THE RACK - TEMPE CDJR', assesses knowledge crucial for sales professionals in the automotive dealership sector. It covers daily operations, sales strategies, and vehicle inspection protocols to enhance sales success and customer service efficiency.
"How much?"
"I love my car, I can't sell it."
"Will you shuttle pick me up?"
None of these
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False
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False
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30
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Expects you to deliver the car to them.
Thinks you are trying to sell them something.
Assumes you are calling to say there are more repairs required to the vehicle.
Hang up the phone.
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50% will make an appointment; 80% will test drive a new car.
100% will make an appointment: 50% will test drive a new car
10% will make an appointment: 100% will test drive a new car.
80% will make an appointment; 50% will test drive a new car.
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15
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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