05c Rcs: The Rack - Tempe Cdjr
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Questions and Answers
- 1.
Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.
- A.
50
- B.
20
- C.
40
- D.
30
Correct Answer
A. 50Explanation
The given answer, 50, suggests that on average, the dealer writes 50 repair orders each day, excluding internal repair orders. This indicates that the dealer is quite busy and receives a high volume of repair requests from customers.Rate this question:
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- 2.
Success is less an accident and more a product of effort.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that success is not merely a result of luck or chance, but rather a consequence of hard work and determination. It implies that individuals who put in the effort and strive towards their goals are more likely to achieve success, rather than those who rely solely on luck. Therefore, the statement is true as it emphasizes the importance of effort in attaining success.Rate this question:
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- 3.
The average American reaches a break-even point or equity position when their vehicle is between __________years old.
- A.
5-7
- B.
3-5
- C.
1-3
- D.
7-9
Correct Answer
B. 3-5Explanation
The correct answer is 3-5 years. This is because the average American reaches a break-even point or equity position in their vehicle within this time frame. This means that the value of their vehicle is equal to or greater than the amount they owe on it. After this point, they can consider selling or trading in their vehicle without being underwater on their loan.Rate this question:
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- 4.
As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
As an Ultimate Image Sales Professional, it is not important to take a reactive approach to securing potential sales. Instead, it is crucial to take a proactive approach by actively seeking out and pursuing potential sales opportunities. Being proactive allows for better planning, targeting the right customers, and creating effective sales strategies to maximize success.Rate this question:
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- 5.
When working "The Rack" how many vehicles should you inspect and pursue?
- A.
10
- B.
5
- C.
20
- D.
15
Correct Answer
A. 10Explanation
When working "The Rack," it is recommended to inspect and pursue 10 vehicles. This suggests that when dealing with "The Rack," there is a specific protocol or procedure in place that requires inspecting and pursuing a specific number of vehicles for some reason. The exact reason or context for this requirement is not provided in the question.Rate this question:
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- 6.
Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Obtaining permission from the service manager before inspecting vehicles on the rack/hoist is important to avoid any conflicts or misunderstandings with the service manager or other staff members. By seeking permission, you show respect for the chain of command and ensure that you are not overstepping any boundaries or interfering with the workflow. This practice promotes a harmonious working environment and helps maintain professional relationships within the service department.Rate this question:
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- 7.
When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…
- A.
Expects you to deliver the car to them.
- B.
Thinks you are trying to sell them something.
- C.
Assumes you are calling to say there are more repairs required to the vehicle.
- D.
Hang up the phone.
Correct Answer
C. Assumes you are calling to say there are more repairs required to the vehicle.Explanation
When a client hears the name of the dealership during a prospecting call, they are likely to assume that the call is regarding additional repairs needed for their car. This is because the client already has their car being repaired at the dealership, so it is natural for them to assume that any call from the dealership would be related to the ongoing repairs. Therefore, the client would expect that the purpose of the call is to inform them about additional repairs required for their vehicle.Rate this question:
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- 8.
When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…
- A.
"How much?"
- B.
"I love my car, I can't sell it."
- C.
"Will you shuttle pick me up?"
- D.
None of these
Correct Answer
A. "How much?"Explanation
When making prospecting calls to clients who have a vehicle being repaired and mentioning that the dealership may be interested in purchasing their vehicle, the most common response from the client is "How much?" This suggests that the client is curious about the potential value of their vehicle and is open to the possibility of selling it. The other responses ("I love my car, I can't sell it" and "Will you shuttle pick me up?") are not as likely because they do not directly address the offer to purchase the vehicle.Rate this question:
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- 9.
When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.
- A.
50% will make an appointment; 80% will test drive a new car.
- B.
100% will make an appointment: 50% will test drive a new car
- C.
10% will make an appointment: 100% will test drive a new car.
- D.
80% will make an appointment; 50% will test drive a new car.
Correct Answer
D. 80% will make an appointment; 50% will test drive a new car.Explanation
When making a prospecting call to a client who has a car being repaired, it is likely that 80% of them will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. Additionally, 50% of these clients will test drive a new car. This suggests that a higher percentage of clients are willing to make an appointment compared to those who are willing to test drive a new car.Rate this question:
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- 10.
It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that it is easy to convince the client to make an appointment because they are already required to come and pick up their vehicle. This implies that since the client is already coming to the location, it is convenient for them to schedule an appointment at the same time. Therefore, the statement is true.Rate this question:
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