The 'Steps - Mac Haik CDJR' quiz is designed to enhance skills in automotive sales, focusing on client needs assessment, trade-in evaluation, and test drive processes. It prepares participants for a successful career in car dealership sales, emphasizing preparation and customer comfort.
Hobbies
Family
Commute
All of the above
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False
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Never ask the client if they would like to take a test drive
Allow the client to drive the vehicle off the lot
Do no have the client drive along a predetermined route
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In your TEC
On the client's testimonial letter
On the front of the deal jacket
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False
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False
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After the walk around demonstration
Once the client has agreed to the deal
During the test drive
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The presentation of your TEC
The trade evaluation
A tour of the dealership, focusing on the service department
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72 hours after the sale
48 hours after the sale
24 hours after the sale
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False
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Ask what brought them into the dealership
Tell them about current promotions
Get the client to engage in conversation
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To build value in the new vehicle
To demonstrate the features the client is looking for
To show what the client’s current vehicle is lacking
All of these
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False
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Family Photo
Trade Publications
Testimonial Letter
Buyer's Reports
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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