Steps - Mac Haik Cdjr

15 Questions | Total Attempts: 38

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Steps - Mac Haik Cdjr

Questions and Answers
  • 1. 
    Choose to make this a profitable career by:
    • A. 

      Reviewing the obligations in your calendar

    • B. 

      Pursuing business

    • C. 

      Creating opportunities

    • D. 

      All of The Above

  • 2. 
    During the needs assessment step be sure to ask your client about...
    • A. 

      Hobbies

    • B. 

      Family

    • C. 

      Commute

    • D. 

      All of the above

  • 3. 
    Preparation is the foundation of success.
    • A. 

      True

    • B. 

      False

  • 4. 
    To avoid putting your client is a state of discomfort...
    • A. 

      Never ask the client if they would like to take a test drive

    • B. 

      Allow the client to drive the vehicle off the lot

    • C. 

      Do no have the client drive along a predetermined route

  • 5. 
    One of the first things you should assess is if your client will be trading in their current vehicle.
    • A. 

      True

    • B. 

      False

  • 6. 
    What two things do you first show the client in your TEC?
    • A. 

      Family Photo

    • B. 

      Trade Publications

    • C. 

      Testimonial Letter

    • D. 

      Buyer's Reports

  • 7. 
    What is the first thing we do after introducing ourself to the client?
    • A. 

      Ask what brought them into the dealership

    • B. 

      Tell them about current promotions

    • C. 

      Get the client to engage in conversation

  • 8. 
    What is the purpose of the vehicle presentation?
    • A. 

      To build value in the new vehicle

    • B. 

      To demonstrate the features the client is looking for

    • C. 

      To show what the client’s current vehicle is lacking

    • D. 

      All of these

  • 9. 
    Where do you place the BUS?
    • A. 

      In your TEC

    • B. 

      On the client's testimonial letter

    • C. 

      On the front of the deal jacket

  • 10. 
    It is critical during the vehicle selection to select a vehicle you have in your current inventory that you can show the client immediately to keep interest and excitement up.
    • A. 

      True

    • B. 

      False

  • 11. 
    The Delivery should include a demonstration of everything you showed the client in the vehicle presentation plus anything additional they may need to know to successfully drive the vehicle off the lot.
    • A. 

      True

    • B. 

      False

  • 12. 
    Be sure to say the word “referral” when asking for names and numbers.
    • A. 

      True

    • B. 

      False

  • 13. 
    When do you ask for the TEC letter?
    • A. 

      After the walk around demonstration

    • B. 

      Once the client has agreed to the deal

    • C. 

      During the test drive

  • 14. 
    The last step prior to vehicle delivery should be...
    • A. 

      The presentation of your TEC

    • B. 

      The trade evaluation

    • C. 

      A tour of the dealership, focusing on the service department

  • 15. 
    When should you follow up with a sincere gratitude phone call?
    • A. 

      72 hours after the sale

    • B. 

      48 hours after the sale

    • C. 

      24 hours after the sale

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