Steps - Mac Haik Cdjr

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| By Dhalseth
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Steps - Mac Haik Cdjr - Quiz
About This Quiz

The 'Steps - Mac Haik CDJR' quiz is designed to enhance skills in automotive sales, focusing on client needs assessment, trade-in evaluation, and test drive processes. It prepares participants for a successful career in car dealership sales, emphasizing preparation and customer comfort.

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  • 2. 

    During the needs assessment step be sure to ask your client about...

    • Hobbies

    • Family

    • Commute

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    During the needs assessment step, it is important to ask the client about their hobbies, family, and commute. This is because understanding these aspects of their life can provide valuable insights into their needs and preferences. Hobbies can reveal their interests and leisure activities, which can inform the types of products or services that would be relevant to them. Family dynamics can influence their decision-making process and budget considerations. Commute details can help determine their transportation needs and accessibility requirements. Therefore, asking about all of the above factors is crucial for a comprehensive needs assessment.

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  • 3. 

    Preparation is the foundation of success.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement "Preparation is the foundation of success" implies that being prepared is crucial for achieving success. It suggests that success is not merely based on luck or chance, but rather on the effort and readiness put into preparing for a task or goal. By being prepared, individuals can enhance their chances of achieving their desired outcomes and reaching their goals effectively. Therefore, the statement is true as it highlights the importance of preparation in attaining success.

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  • 4. 

    To avoid putting your client is a state of discomfort...

    • Never ask the client if they would like to take a test drive

    • Allow the client to drive the vehicle off the lot

    • Do no have the client drive along a predetermined route

    Correct Answer
    A. Never ask the client if they would like to take a test drive
    Explanation
    The correct answer is "Never ask the client if they would like to take a test drive." This is because asking the client directly if they would like to take a test drive may put them in a state of discomfort. It is better to allow the client to drive the vehicle off the lot and not have them drive along a predetermined route, as these actions provide a more comfortable and natural test drive experience for the client.

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  • 5. 

    Where do you place the BUS?

    • In your TEC

    • On the client's testimonial letter

    • On the front of the deal jacket

    Correct Answer
    A. On the front of the deal jacket
    Explanation
    The correct answer is "On the front of the deal jacket." This suggests that the BUS, which is not defined in the question, should be placed on the front of the deal jacket. The other options, such as placing it in your TEC or on the client's testimonial letter, are not mentioned as appropriate locations for the BUS.

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  • 6. 

    It is critical during the vehicle selection to select a vehicle you have in your current inventory that you can show the client immediately to keep interest and excitement up.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Selecting a vehicle from your current inventory that you can show to the client immediately is important during vehicle selection. This helps to maintain the client's interest and excitement as they can see the vehicle right away. By having the vehicle readily available, it allows for a more seamless and efficient process, increasing the chances of closing a sale.

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  • 7. 

    The Delivery should include a demonstration of everything you showed the client in the vehicle presentation plus anything additional they may need to know to successfully drive the vehicle off the lot.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that during the delivery process, it is important to provide a demonstration of everything that was shown to the client during the vehicle presentation. This includes all the features, functions, and specifications of the vehicle that the client needs to know in order to successfully drive it off the lot. Additionally, any additional information that may be necessary for the client to have a smooth driving experience should also be included in the delivery. Therefore, the statement "The Delivery should include a demonstration of everything you showed the client in the vehicle presentation plus anything additional they may need to know to successfully drive the vehicle off the lot" is true.

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  • 8. 

    When do you ask for the TEC letter?

    • After the walk around demonstration

    • Once the client has agreed to the deal

    • During the test drive

    Correct Answer
    A. Once the client has agreed to the deal
    Explanation
    The TEC letter is requested once the client has agreed to the deal. This suggests that the TEC letter is likely a document or form that is required in the final stages of the deal-making process. It is probable that the TEC letter is used to confirm the terms and conditions of the agreement between the client and the seller. Asking for the TEC letter after the client has agreed to the deal ensures that all parties are on the same page and have a clear understanding of the terms before proceeding further.

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  • 9. 

    The last step prior to vehicle delivery should be...

    • The presentation of your TEC

    • The trade evaluation

    • A tour of the dealership, focusing on the service department

    Correct Answer
    A. A tour of the dealership, focusing on the service department
    Explanation
    The last step prior to vehicle delivery should be a tour of the dealership, focusing on the service department. This is important because it allows the customer to familiarize themselves with the service department and understand where they should go for any future maintenance or repairs. It also gives them an opportunity to meet the service staff and ask any questions they may have about the service process. This tour ensures that the customer feels confident and comfortable with the dealership's service department before they take ownership of the vehicle.

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  • 10. 

    When should you follow up with a sincere gratitude phone call?

    • 72 hours after the sale

    • 48 hours after the sale

    • 24 hours after the sale

    Correct Answer
    A. 24 hours after the sale
    Explanation
    Following up with a sincere gratitude phone call 24 hours after the sale is recommended because it allows you to express your appreciation to the customer while the purchase is still fresh in their mind. This timely gesture shows that you value their business and helps to build a stronger relationship with the customer. Waiting longer than 24 hours may diminish the impact of the gratitude call and reduce its effectiveness in creating a positive impression.

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  • 11. 

    Be sure to say the word “referral” when asking for names and numbers.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given correct answer is "False" because the statement mentions that one should say the word "referral" when asking for names and numbers. However, this statement is incorrect. The word "referral" is not mentioned in the statement, so it is not necessary to use it when asking for names and numbers.

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  • 12. 

    What is the first thing we do after introducing ourself to the client?

    • Ask what brought them into the dealership

    • Tell them about current promotions

    • Get the client to engage in conversation

    Correct Answer
    A. Get the client to engage in conversation
    Explanation
    After introducing ourselves to the client, the first thing we should do is to get the client to engage in conversation. This is important because it allows us to establish a rapport with the client and understand their needs and preferences. By engaging in conversation, we can gather information about the client's interests, expectations, and reasons for visiting the dealership. This will help us tailor our approach and provide a more personalized experience for the client, ultimately increasing the chances of meeting their needs and making a successful sale.

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  • 13. 

    What is the purpose of the vehicle presentation?

    • To build value in the new vehicle

    • To demonstrate the features the client is looking for

    • To show what the client’s current vehicle is lacking

    • All of these

    Correct Answer
    A. All of these
    Explanation
    The purpose of the vehicle presentation is to achieve multiple goals. Firstly, it aims to build value in the new vehicle by highlighting its features and benefits, ultimately persuading the client to see its worth. Secondly, it aims to demonstrate the specific features that the client is looking for, ensuring that their needs and preferences are met. Lastly, it aims to showcase what the client's current vehicle may be lacking, creating a comparison that emphasizes the superiority of the new vehicle. Therefore, the correct answer is that the vehicle presentation serves all of these purposes.

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  • 14. 

    One of the first things you should assess is if your client will be trading in their current vehicle.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Assessing whether the client will be trading in their current vehicle is important because it can affect the overall cost and financing options for their new vehicle. If the client plans to trade in their current vehicle, it can potentially lower the price of the new vehicle or be used as a down payment. This information is crucial for the salesperson to determine the appropriate financing options and negotiate the best deal for the client. Therefore, it is essential to assess whether the client will be trading in their current vehicle.

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  • 15. 

    What two things do you first show the client in your TEC?

    • Family Photo

    • Trade Publications

    • Testimonial Letter

    • Buyer's Reports

    Correct Answer(s)
    A. Family Photo
    A. Testimonial Letter
    Explanation
    The TEC (Technical Evaluation Committee) is a process used to evaluate and select a vendor or supplier. In this context, showing the client a family photo and a testimonial letter can help establish a personal connection and build trust. The family photo can create a friendly and relatable atmosphere, while the testimonial letter provides evidence of previous successful collaborations. These two elements can help the client feel more comfortable and confident in their decision to choose the vendor or supplier.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 07, 2014
    Quiz Created by
    Dhalseth
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