Reviewing the obligations in your calendar
Pursuing business
Creating opportunities
All of The Above
Hobbies
Family
Commute
All of the above
True
False
Never ask the client if they would like to take a test drive
Allow the client to drive the vehicle off the lot
Do no have the client drive along a predetermined route
True
False
Family Photo
Trade Publications
Testimonial Letter
Buyer's Reports
Ask what brought them into the dealership
Tell them about current promotions
Get the client to engage in conversation
To build value in the new vehicle
To demonstrate the features the client is looking for
To show what the client’s current vehicle is lacking
All of these
In your TEC
On the client's testimonial letter
On the front of the deal jacket
True
False
True
False
True
False
After the walk around demonstration
Once the client has agreed to the deal
During the test drive
The presentation of your TEC
The trade evaluation
A tour of the dealership, focusing on the service department
72 hours after the sale
48 hours after the sale
24 hours after the sale